Exam 2

Which of the following is the most effective report heading? Quarterly Sales 4th Quarter Sales 4th Quarter Sales Exceed Predictions Sales

4th Quarter Sales Exceed Predictions

Which of the following does not characterize diversity? Understanding, accepting and valuing the difference between people Empowering people through respect and appreciation because they are different from you Accepting and valuing the difference between people

Accepting and valuing the difference between people

During a conflict situation, which of the following define the needs of an individual sending the negative communication? To vent Get the listener's attention Be heard Be understood All of the above

All of the above

Reflecting during verbal communication helps You ensure that you have understood the message clearly. The speaker gets feedback as to how the message was received. You show interest in, and respect for, what the other person has to say. You demonstrate that you are considering the other person's viewpoint. All of the above

All of the above

Which of the following are company benefits to a quality DEA company strategy (choose all the apply) Bolsters financial performance Makes the organization an employer of choice Fosters innovation and growth Supports powerful decision making Increases employee engagement All of the above

All of the above

Which of the following are reasons why we verbally communicate with others? Inform Make a request Influence Entertain All of the above

All of the above

Which of the following defines the purpose of a formal report? To present data on a specialized subject To attempt to find the causes underlying a problem To attempt to find whether or not a problem exists All of the above

All of the above

Which of the following is true of silence during a phone conversation? Silence can indicate hostility or disagreement. indicate contemplation. be intentionally rude. create a listening space. All of the above

All of the above

Which of the following is true regarding the use of graphics in documents? Understanding and retention are enhanced by the use of graphics. Graphics should be selected that are appropriate for the data and audience. Visually presented data can be easily distorted leading the reader to form incorrect assumptions about the information. All of the above are true.

All of the above are true.

An example of a country with a high-context culture is: Germany. China. Scandinavia All of the above

China

Which of the following does not achieve "vocal variety"? Pace Volume Confidence Pitch Pause

Confidence

Select the most accurate statement about culture. Culture is a subject that is usually taught in elementary school. Cultural attitudes are not learned until adulthood. We can expect to deal well with those from another culture without having to adopt new attitudes. Culture is shaped by attitudes learned in childhood and later internalized in adulthood.

Culture is shaped by attitudes learned in childhood and later internalized in adulthood.

Both LinkedIn and Facebook are business focused in relation to personal branding. 1) True 2) False

False

During a phone conversation timing and pace of dialogue are not important. 1) True 2) False

False

Eye contact has the same in meaning in all cultures. 1) True 2) False

False

Fixing your online identity is an easy thing to do. 1) True 2) False

False

Giving your audience a handout that summarizes your presentation's main points is not a good idea. 1) True 2) False

False

Implementing confidence in your verbal communication skills does not enable you to be assertive in a positive way. 1) True 2) False

False

Individuals from London or the United States are likely to touch people they are talking with more frequently than individuals from Brazil or Puerto Rico. 1) True 2) False

False

It is easy and fast to change your social media footprint. 1) True 2) False

False

It is fine to not update your LinkedIn network about your professional accomplishments and progress. 1) True 2) False

False

It is not important to know who your audience is when you plan and give a presentation. 1) True 2) False

False

It is not necessary to have a backup plan for your presentation slides in case of technology or other malfunctions. 1) True 2) False

False

Learning proper breathing techniques will not assist with your nervousness or stress. 1) True 2) False

False

Once a comment, picture, or reference is in a digital format it can be made private. 1) True 2) False

False

People immediately know what their unconscious biases are. 1) True 2) False

False

Phone skills and etiquette don't apply to cellular phone use. 1) True 2) False

False

Practice and use of active listening skills during a phone conversation will not enable you to understand the undertone and implicit meaning of the words being spoken. 1) True 2) False

False

Presentations filled with an abundance of facts and figures help the audience absorb your points. 1) True 2) False

False

The opening of a verbal conversation or presentation is not important to your audiences first impressions. True False

False

There are 100 different kinds of DEI characteristics/identities that a person can be associated with. 1) True 2) False

False

There are only 200 social media outlets today. 1) True 2) False

False

Unconscious biases are only formed during adulthood. 1) True 2) False

False

When connecting with someone new in LinkedIn it is best to use the default connection request. 1) True 2) False

False

You cannot use nonverbal communication signals during a phone conversation. 1) True 2) False

False

Which of the following statements about formal long reports is least accurate? Formal reports are similar to short reports in length and organization. Formal reports are written for external audiences only. Formal reports present the end product of thorough investigation and analyses. Breaking a long formal report into small segments makes it easier to understand.

Formal reports are written for external audiences only.

Joe appears for an important meeting with clients in wrinkled clothing. What nonverbal message is he sending to the clients? He didn't care enough to look his best. He will dress better the next time. He is a busy person. He is not concerned about physical appearance.

He didn't care enough to look his best.

Which of the following is NOT an acceptable design guideline that will help a viewer understand a graphic? Write meaningful titles. Develop a consistent design. Incorporate a wide selection of typefaces and colors. All of the above are acceptable design guidelines.

Incorporate a wide selection of typefaces and colors.

Which of the following statements about context is least accurate? Context is probably the most important cultural dimension and also the most difficult to define. Context refers to the stimuli, environment, or ambience surrounding an event. The cultural anthropologist Edward T. Hall developed the concept of context. No one has attempted to classify countries according to context.

No one has attempted to classify countries according to context.

Which of the following statements about nonverbal messages is FALSE? Nonverbal messages cannot be avoided. Nonverbal messages may be beneficial or harmful. Nonverbal messages may be intentional or unintentional. Nonverbal messages are consistent across cultures.

Nonverbal messages are consistent across cultures.

Techniques to emphasize important ideas include which of the following? Placing your main ideas first Using outline style font Not using headings None of the above

Placing your main ideas first

Writers often include additional information in the introduction to a formal report. Which of the following would not be appropriate to include in the introduction? Describing the events leading up to the problem or need Summarizing what other authors and researchers have published on the report topic Providing a detailed analysis of the problem Defining key terms

Providing a detailed analysis of the problem

Which of the following is true of document headings? Readers are more motivated to pay attention to a document with headings than one without headings. Headings should not reveal the conclusions reached in the discussion. Major and minor headings should be formatted to receive equal attention. All of the above are true.

Readers are more motivated to pay attention to a document with headings than one without headings.

Which of the following statements about nonverbal communication is the least accurate? Very few people can control their facial expressions well enough to control the nonverbal messages they send. Standing up straight can make a person look arrogant. The way you organize your office tells others something about you and your objectives. Arriving late repeatedly to meetings can communicate that you are self-centered or have little self-discipline.

Standing up straight can make a person look arrogant.

What best determines if a graphic presentation is effective? The graphic's ability to prove that the writer or speaker is competent with computer software. The graphic's contribution to the overall understanding of the idea under discussion. The graphic's success in reinterpreting facts that support the goal sought by the writer or speaker. The graphic's ability to attract visual attention.

The graphic's contribution to the overall understanding of the idea under discussion.

Which part of a formal business report contains all of the following: report title, name of the person receiving the report, author's name and date of submission? Report cover Title page Table of contents Executive summary

Title page

A friendly disposition and smiling face are much more likely to encourage positive communication than a blank face, inattention or disinterested reception. 1) True 2) False

True

Allowing silence in a phone conversation can put pressure on the other person to respond. 1) True 2) False

True

An effective closing for a business presentation should summarize the main points, the conclusions, and any recommendations. 1) True 2) False

True

Another term for implicit bias is unconscious bias. 1) True 2) False

True

Equity is about safeguarding fairness and impartiality for all people. 1) True 2) False

True

Everyone has at least one unconscious bias. 1) True 2) False

True

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication. 1) True 2) False

True

For most business presentations, you should let the audience know up front what you expect of them. 1) True 2) False

True

Graphics should clarify, simplify, or reinforce the text discussion. 1) True 2) False

True

How you speak while on the phone will leave an impression about your personal brand. 1) True 2) False

True

If a speaker can hear ruffling of a stack of papers during a phone conversation, this background noise may indicate impatience from the listener. 1) True 2) False

True

If presenters use a simple structure (like 'problem/solution') as the biases of their presentation, the audience will never feel lost or wonder where the speaker is going with the presentation. 1) True 2) False

True

In some cultures, maintaining eye contact is not important and may even be considered impolite. 1) True 2) False

True

Inclusion includes a sense of belonging. 1) True 2) False

True

LinkedIn has grown to become one of the premier online recruiting resources. 1) True 2) False

True

People constantly send meaning through body communication which is expressed by nonverbal behavior. 1) True 2) False

True

Quality DEI practices provides organizations a way to improve their revenues and earnings. 1) True 2) False

True

Silence can serve many functions in a phone conversation and how you manage it determines your level of sophistication in communication. 1) True 2) False

True

Stress in speaking in front of an audience can be caused by the speaker not being familiar with hearing their own voice. 1) True 2) False

True

The amount of space you devote to an idea in your formal long report will emphasize or subordinate it. 1) True 2) False

True

The body of a formal report is where you show the evidence that justifies your conclusions. 1) True 2) False

True

The summary section in your LinkedIn profile can be used as a way of selling yourself -- it's an opportunity to express your voice and personality. 1) True 2) False

True

The tone you portray over the phone is the caller's only way to identify your mood. 1) True 2) False

True

The transmittal letter or memo that accompanies a formal report is usually written less formally than the report itself. 1) True 2) False

True

Unconscious bias stem from our tendency to organize the outside world (identify threats, access safety) using category shortcuts. 1) True 2) False

True

Unconscious biases are social stereotypes that are formed outside our conscious awareness. 1) True 2) False

True

Using a page layout style sheet or template will help with format consistencies within a document. 1) True 2) False

True

Using the 10-minute rule will help to keep your audience attention during your presentation. 1) True 2) False

True

When presenters use visual aids, they are more likely to successfully persuade their audiences. 1) True 2) False

True

When you interact with someone in a conflict situation, you can use the tools of effective listening to help defuse the situation. 1) True 2) False

True

You can control virtually 90% of your brand messaging on LinkedIn. 1) True 2) False

True

You're seven times more likely to have your LinkedIn profile viewed if you have a current picture of yourself on your profile. 1) True 2) False

True

Your conclusion should summarize the main points of your presentation. 1) True 2) False

True

Which of the following is an effective way to improve your nonverbal communication skills? Ignore facial expressions and body language; instead, focus only on the verbal message. Understand your own nonverbal communication signals. Try to avoid associating with people from diverse cultures since you might misunderstand their nonverbal messages. All of these choices.

Understand your own nonverbal communication signals.

You are writing a letter to a potential customer in Greece. Which of the following should you include in your letter? Cliches such as the "buck stops here" because the Greek appreciate American sayings. Abbreviations such as "DBA" to make your letter as concise as possible. Weights and measures written in the metric system. Sland such as "this is really a hot idea" to sound more approachable.

Weights and measures written in the metric system.

Which of the following is not true of touch? The sense of touch is acquired before birth. The importance of touch varies widely by culture. You can't touch too much in a business setting. People who never touch anyone in a business setting may be viewed as cold and insensitive. Touching may be purely physical or simply a friendly gesture.

You can't touch too much in a business setting.

Effective formal long reports ____. do their job quickly and effectively are critical to management decision-making are an essential part of the communication process in business all of the above

all of the above

Communicators in high-context cultures are more likely to be intuitive and contemplative. assume that listerners know very little and must be told practically everything. tend to be logical, analytical, and action oriented. are likely to take words literally.

are more likely to be intuitive and contemplative.

By tradition, North American businesspeople typically place a high value on: group membership. clearly articulated business messages. being able to avoid saying "no." relying on context and feelings when making decisions.

clearly articulated business messages.

For those who may not have time to read an entire report, which part of the formal report states the highlights? budget executive summary background table of contents

executive summary

By tradition, Asian and Arab (high-context) businesspeople typically place a high value on: group decision making. individual achievements. direct verbal interaction. relying on logic when making decisions.

group decision making

When incorporating a graphic in the body of a report, you should use a good deal of color to improve readability. manipulate the visual to make data look more dramatic. include a reference to the graphic in the text. assume that the reader will draw the same conclusions you did from the set of data.

include a reference to the graphic in the text.

The table of contents for a formal long report should include all headings. include only first- and second-level headings. be prepared before you start writing the report. be omitted.

include all headings

The pattern for incorporating graphics in text is introduce, interpret and analyze, and show. introduce, show, and interpret and analyze. show, explain, and interpret. explain, interpret, and show.

introduce, show, and interpret and analyze.