Exam 2 Management

When applying for a job, an individual will read the______ carefully to see whether his education and skills match those required by the job.

job specification

__________ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.

Recruiting

This law prohibits age discrimination and restricts mandatory retirement.

Age Discrimination in Employment Act

__________ is the process of identifying problems and opportunities and then resolving them.

Decision making

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

Operational goals

The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.

True

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical level and the operational level.

True

The set of activities that are undertaken to attract, develop, and maintain an effective work force refers to human resource management.

True

If Denise wants to know how much the jobs in her gym are worth in comparison to jobs in other gyms in her area, she should do a:

Wage and salary survey

GE maintains called ________ Crotonville in upstate New York. This year-round residential facility provides executives with the development courses the company believes all its senior leaders need.

a corporate university

If your instructor has an attendance policy, she/he is using:

a programmed decision.

Decisions regarding the proper amount of advertising for a particular good or service are related to __________ strategy.

business-level

Cassie's ______ consists of the wages, paid vacation, and medical insurance she receives for working for her company.

compensation

To grow without adding full-time employees, an organization may use _________ workers, such as temporary employees or freelance contractors.

contingent

Paying a woman less than a man for the same work is an example of:

gender discrimination.

A(n) __________ refers to a desired future circumstance or condition that the organization attempts to realize.

goal

When an organization adjusts how its hires, pays, and trains people, it is using ________ to achieve its goals.

human resource management

The ultimate outcome of strategic human resource management is to __________

improve business results

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Kate's goal:

is challenging but not realistic.

A manager wants to set a fair pay range for each job in her department, so she will do _______ to compare jobs to one another.

job evaluation

By tapping into the strengths of diversity, teams are more likely to experience all of the following except:

more duplication of effort among team members.

A company engages in _______ in order to generate a pool of job candidates.

recruiting

"No food and/or drinks in the classroom" is an example of a:

rule.

A decision is a choice made from available alternatives.

True

__________ is the last step in the managerial decision-making process.

Evaluation and feedback

Competitive advantage refers to the set of decisions and actions used to formulate and execute strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organizational goals.

False

Which of the following means that all the information the decision maker needs is fully available?

Certainty

Which of the following questions might be answered during the human resource planning process? Check all that apply.

Given the expected growth of the health care industry, will we need more salespeople with health care backgrounds? Can we get better results if we use a payroll company than by having an in-house payroll department?

Which of the following is a commonly-cited limitation of planning?

Goals and plans can create a false sense of security.

________important to predict what jobs the organization will need to fill and what knowledge and skills future workers will need to have.

Human resource planning is

Denise offers her employees vision, dental, and life insurance. These benefits are:

Not required by law

This law protects workers from a variety of hazards, including exposure to toxic chemicals, excessive noise levels, mechanical dangers, and unsanitary working conditions.

Occupational Safety and Health Act

Which of the following federal laws establishes mandatory safety and health standards in organizations?

Occupational Safety and Health Act

A director of finance would most likely be interested in executing a functional-level strategy.

True

A realistic job preview gives applicants both positive and negative information about the job and the organization.

True

An organization's mission describes its reason for existence.

True

In the real world, few decisions are certain.

True

To achieve competitive advantage, companies should develop strategies that:

all of these target specific customers. provide synergy. focus on core competencies. create value.

When Philip Morris, the tobacco giant, bought Kraft Foods Group, Inc., it was pursuing a __________ strategy.

corporate-level

Cost leadership is a type of competitive strategy with which the organization seeks to distinguish its products or services from others in the industry.

False

Nonprogrammed decisions typically require six steps; however, programmed decisions, being structured and well understood, typically require only one step.

False

Programmed decisions involve situations that have occurred often enough to enable decision rules to be developed and applied in the future.

True

The glass ceiling is an invisible barrier that exists for women and minorities that limits their upward mobility in organizations.

True

​It is okay to ask whether an applicant has the legal right to work in the United States during the selection process.

True

Which of the following questions might be answered during the human resource planning process? Check all that apply.

Does our plan to grow the business in California, Texas, and Florida mean we need more employees who speak Spanish? If customers can answer many of their questions by using our website, will we need fewer call center workers?

AlphaBeta Company offers employees opportunities to move laterally, learning different skills in different areas, rather than climb a vertical career ladder.

New Social Contract

__________ refers to the tendency of people in groups to suppress contrary opinions.

Groupthink

Due to declining revenue, state agencies in Alabama needed to _____ by cutting staff so as not to exceed their budgets.

rightsize

The essence of __________ is to choose the first solution alternative that satisfies minimal decision criteria.

satisficing

The set of decisions and actions used to formulate and execute strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organizational goals is known as:

strategic management.

If a company offers many opportunities for career advancement and expects its jobs to change a lot in the next five years, then according to ______ , an ambitious employee who is enthusiastic about learning new skills might be a good fit for that company.

the matching model

Organizations use the matching model to achieve a good fit between organizational goals and an employee's abilities.

the matching model

Organizations must find ways to eliminate the glass ceiling. One effective way to do this has been:

to develop mentoring relationships.

Which of the following is not a dividend of workplace diversity?

A narrow breadth of understanding in leadership positions

Which of the following is a dimension of the inclusive model of diversity?

All of these: nationality work style income pay level

A policy defines a precise series of steps to attain certain goals.

False

One of the consequences of diversity in the workplace is that there is a decreased quality of team problem solving.

False

Rules are broad in scope, whereas policies are narrow in scope.

False

Today, most companies define diversity in terms of race, gender, age, lifestyle, and disability.

False

With a structured interview, the interviewer asks broad, open-ended questions and permits the applicant to talk freely, with minimal interruption.

False

This law allows employees to switch health coverage plans when changing jobs, regardless of preexisting health conditions. It also prohibits group health insurance plans from dropping sick employees.

Health Insurance Portability Accountability Act

Which of the following questions might be answered during the human resource planning process? Check all that apply.

How will offshoring impact our manufacturing workforce needs? Should we hire office support staff or contract with temporary agencies for these workers?

Which of the following refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees?

Human capital

Denise is planning on opening a new gym, and she wants to be sure that her employees can move to any open position and do well. What pay system will help her to achieve this goal?

Skill-based pay system

George's manager has given him the following goal: "Profits should be increased in the coming year in order for employees to receive a monetary bonus." Which characteristic of effective goals is missing?

Specific and measurable

Blayne is interviewing for an IT specialist position at a technology firm. His interviewer informs him that he will ask him a set of standardized questions that are being asked of every applicant interviewing for the same position. This can best be described as what type of interview?

Structured

The new performance management system at the Long Island Jewish Medical Center (L.I.J.M.C.) was specifically designed to address which of the following problems with traditional performance reviews?

Traditional performance reviews lead to "grade inflation."

Corporate-level strategy pertains to the organization as a whole and the combination of business units and product lines that makes up the corporate entity.

True

A technology company is growing rapidly and needs to hire experienced developers and marketing professionals. The best people in these fields usually have jobs and need to be enticed to apply elsewhere. To identify individuals who are likely to be a good match, hiring managers should:

Use social media platforms like LinkedIn to screen for people with the relevant experience at high-performing companies

The University of Texas uses race as one factor when deciding which applicants to admit as undergraduate students. The goal of using race is to "achieve the educational benefits of diversity." The University of Texas fills its incoming freshman class primarily by using class rank as a criterion, with students in the top 8% of their high school class gaining admission. These students fill about three fourths of the class, and race is used as a consideration to fill the remaining fourth. In 2013, the Supreme Court heard a case brought by a white student who had been denied admission, and the Court ruled on the constitutionality of the university's admissions policy. This news event refers to a case of affirmative action . One logical outcome of this case would be:

affirmative action For the University of Texas to continue to consider students' race so the college student body reflects the demographics of the state

Women are more likely to be __________ than men.

all of these more relationship-oriented none of these less hierarchical more collaborative

A _________ uses statements describing different levels of performance to help managers choose the correct rating for each dimension of the job.

behaviorally anchored rating scale (BARS)

If a store manager only hires shift supervisors who have a four-year college degree, even though experienced cashiers without a four-year degree can be excellent supervisors, discrimination may be occurring.

discrimination

Title VII of the Civil Rights Act prohibits discrimination in employment on the basis of all of the following except:

education

The star has a __________ market share in a __________ industry.

large; rapidly growing

When Roberto interviews for a job, he emphasizes how he can partner with the company to help it adapt to meet challenges.

New Social Contract

Evan counts on his employer to tell him what he needs to know and what to do.

Old Social Contract

The biomedical division needs to hire the best biomedical engineers in the world to be competitive in this global industry, and competition to attract talent is stiff. Many of the most innovative engineers work for startups. What would be the most appropriate HRM approach?

Acquire startups with talented employees and integrate these employees into the company's culture.

The ranking performance appraisal system tries to improve performance ratings by forcing managers to:

Compare employees

Which of the following would be considered a threat to an organization?

Competitive job market for critical resources

Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next 10 years. He is most likely to perform which of the following activities?

Human resource planning