Exam #3
What makes an ERG (employee resource group) more of a business advantage than an affinity group?
ERG's can benefit both the diverse employees and the organization.
According to Chick-fil-a and the Media, Chick-fil-a's organizational culture is based upon:
1. Christian, biblical-based principles 2. family values 3. conservative values
In the article, New Business Opportunities: Changing Consumer Markets (Allard), which of the following presents viable growth opportunities for businesses?
1. The increasing numbers of Hispanics 2. The rising purchasing power of Black Americans 3. The high level of education of Asian Americans
The Canadian Human Rights Act___________.
1. only applies to industries that are federally regulated. 2. includes legal protection for sexual orientation. 3. requires comparable worth (or pay equity) for males and females in occupations of equal difficulty.
Economic arguments for diversity include the following:
1. there are advantages to being able to recruit from a larger, more diverse labor pool 2. the workforce is able to connect with a wide spectrum of customers 3. a nontraditional workforce is likely more creative and accepting of change
The most effective diversity training programs include__________.
1. voluntary participation. 2. active learning experiences. 3. a tie to organizational strategy.
Which of the following actions demonstrates the caring theory of ethical management?
An owner or manager allows employees paid time off to work in a charity of their choice.
Effective organizational diversity leadership needs to include all of the following elements. According to research, which is most important?
CEO, corporate and board leadership.
According to the Allard article on the relationship of diversity to the media, which of the following statements is false?
In 2013 less than 30% of Americans over 65 years of age regularly used the Internet.
If trying to penetrate the LGBT market to take advantage of its higher disposable income, which of the following is a good strategy to adopt?
Support gay community events.
If you are trying to sell a clothing line to mature consumers, which of the following should you avoid in your promotional messages?
Telling them that this is new and that they should be trend setters.
Which of the following statements about supplier diversity programs is false?
They are no longer needed because so many women and minorities now own their own businesses.
In terms of mature workers, which of the following trends is false?
They are retiring earlier than previous generations.
According to Chick-fil-a in the Media, Chick-fil-a supports many philanthropic causes including all of the following except:
animal rights charities.
The Canadian Human Rights Act and other Canadian equity legislation apply to all except which of the following groups?
blacks.
According to A Report on the Current Health of The Media, 200 million households in the U.S. owned televisions, and the average use was 50 hours per month.
false.
In Canada people with disabilities are not one of the protected groups covered by legislation dealing with workplace diversity.
false.
In regards to stereotypes in the media, Latino Americans are not disproportionally portrayed as being involved in crime any more than other groups.
false.
Seventy-eight percent of mature workers plan to work past traditional retirement age.
false.
Work-life balance does not impact customer service.
false.
Workplace bullying is a problem because:
it is increasing.
Deontological ethical theories say that a manager should diversify the workforce because___________.
it is the right thing to do.
Which of the following is not an advantage of companies focusing on work-life balance?
it leads to decreases in motivation.
One of the major differences for American organizations that operate in Canada is that_________.
the Canadian federal government has less power than the provincial and territorial governments, which is different from the U.S. where major diversity legislation is federal.
According to the resource-theory of the firm discussed in McNett's article The Ethics of Workplace Diversity, the main reason for an organization to have a more diverse workforce would be_________.
to attract the best and most diverse talent that can become a competitive advantage in diverse markets.
In terms of the credibility of diversity awards, _______________ is the most important factor in selecting credible winners.
transparency, i.e., the openness of the selection process.
According to A Report on the Current Health of the Media, 37.6% of Americans over the age of 62 use the Internet.
true.
According to A Report on the Current Health of the Media, newspapers have a circulation of 59 million in the United States.
true.
Canadian legislation that promotes workplace diversity includes: the Canadian Human Rights Act of 1977 and the Canadian Employment Equity Act of 1986 and 1995.
true.
Chick-fil-a is a publicly-owned firm.
true.
Chick-fil-a participates in many philanthropic causes.
true.
Chick-fil-a was the target of a gay activist boycott due to some comments made by the COO Dan Cathy regarding gay marriage.
true.
In regards to managing diversity and governance, corporate level leadership is key.
true.
One reason that a mature worker might be resistant to retiring is that he or she is financially unable to retire.
true.
Part of the business case for work-life balance is the argument that it increases employee satisfaction.
true.
The media has the ability to shape culture.
true.
Valuing diversity is a frame of mind not a result.
true.