Exam #3 Interviewing

Which of the following items should not be included on your résumé?

Age

Recruiters react more favorably toward applicants if they do all of the following except

Pause frequently

____ measure a potential employee's behavioral traits, emotional adjustment, motivation, and openness to change.

Personality tests

Which of the following should a job applicant do in a functional résumé format?

Place experiences under headings that highlight one's qualifications.

Which of the following statements is true about résumés?

The sole purpose of a résumé is to obtain an interview that may lead to more interviews.

Mature applicants are informed about what is going on around them and in the world—local, state, national, international—and have formed intelligent, rational positions on important issues

True

On résumés, educational background is listed in reverse chronological order.

True

Unlawful questions are often asked during lunch or dinner.

True

Which of the following words do employers find to be meaningless in résumés?

ambitious

Which of the following terms refers to a situation when interviewers favor applicants who are most similar to them?

birds of a feather syndrome

In the context of the appearance and layout of a résumé, which of the following statements is true?

Applicants should use bullet points that separate and call attention to important information.

_____ measure a potential employee's ability to think critically, solve problems, process new information and concepts, and learn new skills.

Aptitude tests

Which of the following is not a recommended color of suit for a standard interview?

Brown

Which of the following questions do recruiters usually have in mind?

Can you do the job? Will you do the job? How well will you fit into the organization?

Which of the following is the essential first step for a job applicant for locating and obtaining a position he or she wants in an organization?

Engage in self-analysis.

If you do not know the person who is receiving your cover letter, using "To whom it may concern" is equally acceptable.

False

In fee-paid positions, you pay an agency for finding you a job.

False

Interviewees should refrain from asking for additional clarification when answering behavior-based, critical incident, hypothetical, or task questions.

False

It is okay to ask an applicant to call you by your first name during the opening of an employment interview.

False

Job applicants should never use a résumé that is longer than one page.

False

On a résumé, it is acceptable to have one's nickname at the top of the page

False

Passive verbs should be used in résumés.

False

Percentage agencies are paid a fee by the employer to find a suitable applicant for them.

False

Recruiters tend to rate leadership roles in student organizations and volunteer community service as below average in importance.

False

Some authorities recommend that an applicant should arrive a few minutes late to an interview

False

The Equal Employment Opportunity Commission (EEOC) is concerned with intent, not effect.

False

The chronological résumé format lists experiences in chronological order from least to most recent.

False

Volunteer experience should not be included in résumés.

False

When interviewing over a meal, it is acceptable for an interviewee to check his or her watch, peruse his or her résumé, or check his or her cell phone for messages.

False

Which of the following instructions will allow interviewers to build rapport with interviewees during the opening stage of an interview?

Greet applicants by name in a warm, friendly manner and with a firm rather than a crushing handshake.

____ are face-to-face interactions with the primary purpose of assessing the honesty of potential employees.

Integrity interviews

In the context of structuring answers, which of the following statements is true about the mini-speech method?

It does not focus on an interviewee's past experiences.

Which of the following is a salient feature of a seminar format of recruiting interviews?

It enables an organization to observe several applicants replying and reacting to the same questions at the same time.

Which of the following is a major advantage of a functional résumé format?

It focuses attention on relevant skills.

Which of the following is a salient feature of a chronological format of résumé?

It is easy for employers to scan quickly.

Which of the following statements is true about a functional format of résumé?

It often does not identify dates for education, training, and work experiences.

Which of the following statements is true of the Civil Rights Act of 1964?

It prohibits the selection of employees based on race, color, gender, religion, or national origin

A definite way to make sure you are asking a legal question is to apply the test of _____.

Job relatedness

Which of the following is an example of a critical incident question?

Last year there was a lot of strife among our sales staff. If you had been with us, what would you have done?

Which of the following was not listed as a technique of conscious transparency?

Promote restricted dialogue.

Millennial generation applicants want and seek extensive information about each position and organization prior to an interview.

TRUE

_____ orders federal contractors to hire persons with disabilities, including alcoholism, asthma, rheumatoid arthritis, and epilepsy.

The Rehabilitation Act of 1973

According to the behavior-based selection technique, which of the following principles is true?

The best predictor of future behavior is past behavior.

Which of the following is a feature of millennial applicants?

They are less concerned with national and geographical boundaries because many of them have worked abroad.

Which of the following statements is true of millennial applicants?

They place a strong emphasis on the communication that takes place during an interview and on their attraction to an interviewer's behavior.

Identify an accurate statement about truthful applicants in the context of integrity interviews.

They tend to expect reliable test results.

A major advantage of a panel format of interviewing is that each member hears the same questions and answers and may bring a variety of expertise and cultural diversity to the table.

True

A recent study indicated that half of all "speech acts" in interviews are declarative statements rather than questions and answers.

True

A task force of the American Psychological Association concluded that the honesty tests used currently identify individuals with a high propensity for stealing in the workplace but NOT those in the moderate to low ranges.

True

According to Tom Peters, today "talent rules."

True

An applicant profile reduces the "birds of a feather" syndrome.

True

An applicant's goal should be to have his or her dress and appearance play a strong supporting role, one that generates positive attention and approval at the start of an interview.

True

Applicants choose references that will write favorable letters or respond favorably when contacted by potential employers.

True

Applicants should be prepared to receive a variety of answers to their questions because recruiters, even from the same organization, have different preferences on almost every aspect of a search process.

True

Asking questions about a person's spouse during an interview is unlawful.

True

Attraction to the interviewer is the strongest predictor of an applicant's attraction to an organization.

True

Behavior-based questions ask applicants about past experiences in which they have had to deal with situations closely related to the position they are seeking.

True

Establishing legally defensible criteria is an important step in avoiding lawsuits.

True

Hypothetical questions are most useful when they portray situations applicants have not directly encountered, and, therefore, have not prepared answers for in advance.

True

In the context of dress and appearance for an interview, a man should insert one finger into the collar of his shirt to check if the color is too tight or too loose.

True

Interviewees should be prepared to answer unlawful questions tactfully and effectively.

True

Interviewees should use a cover letter to explain the position for which they are applying

True

Interviewers prefer standard accents.

True

It is important to follow-up an interview with a brief letter thanking the interviewer for his or her time.

True

Standardized tests have become an integral part of the selection process and may be particularly effective in combination with behavior-based interviews widely used today.

True

There are always two applicants in each interview, the real one and the make-believe one.

True

Top interests of the millennial generation applicants do not include money but include flexible schedules and work locations, among others.

True

Unsuccessful applicants ask more questions than successful applicants

True

When recruiters ask about actual events that have occurred within their organization to see how an applicant would handle the problem, these are known as critical incident questions.

True

In the context of dress and appearance, which of the following guidelines should men follow when attending an interview?

Wear leather, laced business shoes with leather soles.

Identify an accurate statement about truthful applicants in the context of integrity interviews.

What does your spouse do for a living?

Which of the following questions is unlawful?

What does your spouse do for a living?

Which of the following résumé formats focuses attention on relevant skills to match an ideal applicant profile?

a functional format

Which of the following information about a recruiter may be helpful to research prior to the interview?

a recruiter's position a recruiter's professional background a recruiter's personality

In a _____ of recruiting interviews, one recruiter may converse with an applicant for 15 or 20 minutes, perhaps developing a general impression of the applicant's background, and then passes the applicant along to a second recruiter who probes into specific job skills.

chain format

Which of the following can be identified by self-analysis?

communicative strengths and weaknesses professional strengths and weaknesses personality strengths and weaknesses

If a company's manager asks you how you would handle a problem his or her company is having with employee theft, which type of question strategy is that?

current critical incident questions

Recent studies reveal that 50 percent of all "speech acts" in a sample of employment interviews were _____.

declarative statements

Bona fide occupational qualifications (BFOQs) include _____.

education

Which of the following question pitfalls is particularly relevant to a selection interview?

evaluative response

"Tell me about yourself," is a good opening for a recruitment interview.

false

Honesty tests have a very low percentage of error in screening out honest applicants

false

In which of the following areas do hypothetical question scenarios in integrity tests use questions?

interpersonal deception security violation sexual harassment

Monster.com is an example of a(n) _____.

job search Web site

Once self-analysis is complete, you should create a personal brand that

makes you attractive to prospective employers.

In the context of guidelines for asking questions for interviewees, which of the following is revealed to a recruiter when applicants ask lot of questions?

maturity professionalism interests

Which of the following is a nontraditional interviewing approach?

panel format chain format seminar format

Which of the following is the best predictor of future performance according to interviewers?

past performance

Bona fide occupational qualifications (BFOQs) generally exclude all of the following except _____

physical attributes

What is the name given to a collection of your work that shows you in action?

portfolio

Which of the following do today's applicants not prefer from interviewers?

reading questions being stuck to a schedule canned presentations

Which of the following does the Americans with Disabilities Act of 1990 provide?

reasonable accommodation

Which of the following segments of a résumé is an ideal place to catch and maintain a recruiter's attention?

the career objective segment

Which of the following is an example of an essential bona fide occupational qualification (BFOQ) which is an exception to the equal employment opportunity (EEO) laws?

the religion of an applicant for a pastoral position

Jamie, during the course of an interview, responds to an unlawful question by saying "Is this a test to see how I might respond to an unlawful question?" Which of the following techniques is being used by Jamie in this scenario?

tongue-in-cheek test response

An applicant's résumé is his or her silent sales representative.

true

If an applicant appears evasive or hesitant in responding to questions, a recruiter may interpret this as evidence of dishonesty or fear of revealing something the recruiter has a right to know.

true

When a candidate makes a good first impression, a recruiter is likely to _____.

try to sell the position and organization

Which of the following are items that employers do not like on résumés?

typographical errors

Which of the following types of nonverbal communication result in more favorable ratings by interviewers?

using a forceful voice maintaining eye contact smiling