Experience Cloud Consultant Exam (V6.21.21)

SFB25 - When architecting a community strategy it is important to consider portal role count limitations. What is the maximum number of portal roles that can existing in an organization? A) 1,000 B) 2,500 C) 4,000 D) 5,000 E) 10,000

D) 5,000

SFB17 - Your company requires to set up community access for both customers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution? A) Create two Communities, one Customer Community and one Partner Community B) Create a Community tailored to each region C) Create one Community using Sharing Sets to control what members see. D) Create one Community and use page variations to control what members see. E) Create one Community and build a lightning component that display

D) Create one Community and use page variations to control what members see.

SFB43/FC20-What features are you able to take advantage of in the Topic Management section of the Community Manager? A) Assign Featured and Navigational Topics B) Assign Featured Topics Only C) Assign Navigational Topics Only D) Create, Merge, Rename and Delete Topics E) Define Knowledge Articles that will be displayed against each topic

D) Create, Merge, Rename and Delete Topics

The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics. How should the Salesforce Administrator accomplish this? Select one or more of the following: A . Merge similar Topics in Content Management Workspace B . Keep existing Topics and reassign Articles to newly created Topics C. Delete existing Topics and assign Articles to newly created Topics D. Mark old Topics as Inactive and assign Articles to the new Active Topics

A . Merge similar Topics in Content Management Workspace

SFB16 - Your company has provided you with 6,321 'Bad Words' they wish to prevent being used in the Customer Community. How many Content Criteria are required to support this requirement? A) 4 B) 3 C) 2 D) 1 E) 6,321

A) 4

SFB31. Bagel World wishes to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities. What would you recommend to Bagel World? A) Create 1 Community for both customers and partners B) Create 2 Communities 1 Partner Community and 1 Customer Community C) Create 1 Community for both Customers and Partners and enable "SuperUser Access" for Partners D) Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community

A) Create 1 Community for both customers and partners

SFB22 - Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration? A) Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the correct Account ID B) Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the correct Community ID C) Enable Self Registration in Community Settings and modify the Communities Self Registration APEX A) Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the correct Account ID controller with the correct Community ID D) Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the correct Account ID E) Enable Self Registration in Settings and modify the profile lookup to associate the correct profile to the new user on creation.

A) Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the correct Account ID

BD - What declarative Community Branding features are available in the Community Builder? Choose three: A) Header Fonts B) Accessibility Colors Selection C) Company Logo D) Custom Fonts E) Overlay Color

A) Header Fonts C) Company Logo E) Overlay Color

BD - A Community Admin is planning to add users and wants to send a welcome email from the community. Which three checks must the Community Admin perform? A) Make sure the users have their profiles established in the community B) Make sure the community is in published status C) Make sure the community is in Active status D) Set the community in previous status to review before changing it to active status E) Set the email check box option at the community level

A) Make sure the users have their profiles established in the community C) Make sure the community is in Active status E) Set the email check box option at the community level

SFB40. Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend? A) Navigate to the community URL in the browser and a mobile experience will be automatically rendered B) iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher. C) All users should access a Koa Community via a Desktop browser only. D) iOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community.

A) Navigate to the community URL in the browser and a mobile experience will be automatically rendered

SFB35. ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community? A) Permission Sets B) Profiles C) Public Groups D) Chatter Groups E) Sharing Rules

A) Permission Sets

SFB42. The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use? A) Topics B) Article Groups C) Knowledge Groups D) Chatter Groups E) Data Categories

A) Topics

FC53-Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this? A. Add the logo to the Login & Registration setup page in Community Management B. Use URL redirect to redirect users to a custom login page with the logo C. Upload the logo as an externally available Document and include it in the login page D. Override the default Community login page to a custom login page with the logo

A. Add the logo to the Login & Registration setup page in Community Management

FC92-Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this? A. Aloha B. None of the above C. Kokua D. Napili E. Koa

A. Aloha

FC45-Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to a question is provided. Which three options will allow Universal Containers to meet its requirements? A. Any community member can pin a post to the top of the feed B. The person who posted the question can select the best answer C. The person who answered the question can select the best answer D. An authorized user can pin a post to the top of the feed E. The community moderator can select the best answer

A. Any community member can pin a post to the top of the feed B. The person who posted the question can select the best answer E. The community moderator can select the best answer

FC89-A Community has two types of users:- External users who can belong to multiple Communities.- Internal users who belong to one or more Communities.Which two features allows both user groups to navigate between each Community? Choose 2 answers. A. Community URL. B. Global Header. C. Appending "/one/one.app" to the Community URL. D. Mobile Administration.

A. Community URL. B. Global Header.

FC62-A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?Select one or more of the following: A. Configure CMS Connect to pull content from the CMS B. Use Process Builder to import content from the CMS on a periodic basis C. Build a custom integration point between the CMS and the Community D. Download and install the Community Content package from the AppExchange

A. Configure CMS Connect to pull content from the CMS

FC4-Universal Containers is launching a support Community with the following requirements: * The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used. * The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form. * They have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers A. Configure Live Agent in the Salesforce org B. Add a custom Live Agent Lightning component C. Set up Live Agent in Community Management D. Enable Live Agent in Community Settings

A. Configure Live Agent in the Salesforce org D. Enable Live Agent in Community Settings

FC51-Universal Containers needs a Community for distributors who manage their sales with the following requirements: * Each distributor has multiple users. * Users within the same distributor should be able to talk with each other. * Users should NOT be able to talk with users from other distributors. * The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements? A. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users B. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWD for Users as private C. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility D. Reate a Sharing set to share the users within a distributor in the Community. Allow ions, keeping the OWD for Users as private

A. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users

FC55-Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members. What two things should the Salesforce Admin do to achieve this? Choose 2 answers A. Find and install a Lightning survey app from the AppExchange B. Find and install a Visualforce survey app from the AppExchange C. Create a new page, add the standard survey components, and publish D. Build custom Lightning survey components for the template

A. Find and install a Lightning survey app from the AppExchange D. Build custom Lightning survey components for the template

[]Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation? A. From the Community Workspace B. From the Community site C. From the All Communities setup page D. From the Community Builder

A. From the Community Workspace

FC34-Universal Containers is rapidly expanding its partner network across Latin America and Europe and has received feedback that partner engagement has been hampered by the lack of resources in the partners native languages. Which three individual steps should a Community Cloud consultant take to provide a better experience for these international partners? Choose 3 answers Select one or more of the following: A. Set up Translation Workbench and ensure translators are assigned B. Set up custom URLs to route users from country domains to the correct Community pages C. Use the language selector component to let users select their preferred language D. Enable multiple languages in the Knowledge language settings E. Embed a link to Google Translate all pages

A. Set up Translation Workbench and ensure translators are assigned C. Use the language selector component to let users select their preferred language D. Enable multiple languages in the Knowledge language settings

FC80-What are the two most efficient ways for the Salesforce Admin to fulfill the following requirements? Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account: * 120,00 partner accounts * Minimize the number of partner account roles * Partner account is made up of sales employees and sales managers * Sales employees only have access to their data * Sales managers have access to all sales employees data A. Set up partner accounts with two roles. B. Set up partner accounts with one role. C. Make the sales manager the Super User on the partner account. D. Use sharing rules to grant sales managers access to sales employees data.

A. Set up partner accounts with two roles. D. Use sharing rules to grant sales managers access to sales employees data.

FC10-Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on? A. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page B. Enable Social Sign -on in the Community management preferences menu C. Create a custom login page with Social Sign -on capabilities, including authentication providers D. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access

A. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page

DB45-Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule? A. Turn the sandbox Community to Inactive status before deploying the metadata to production B. Add the Community user profile(s) as members of the Community before activating production C. Uncheck "Send Welcome Email" in production Workspaces before deployment D. Deploy the changes to production using change sets to disable the welcome email E. Change the Community membership of sandbox Community users from Profiles to Permission Sets

A. Turn the sandbox Community to Inactive status before deploying the metadata to production C. Uncheck "Send Welcome Email" in production Workspaces before deployment D. Deploy the changes to production using change sets to disable the welcome email

FC26-Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Select one or more of the following: A. Unlimited Edition and Customer Community B. Enterprise Edition and Customer Community Plus C. Professional Edition and Customer Community Plus D. Enterprise Edition and Customer Community E. Salesforce Essentials and Customer Community

A. Unlimited Edition and Customer Community B. Enterprise Edition and Customer Community Plus D. Enterprise Edition and Customer Community

Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components. The following are the requirements for their Community: - Branding is limited to the logo and company colour palette. - Chatter Groups will be used for private product collaboration. - Users should be able to submit a support case - Users should be able to view invoice information (external object using Salesforce Connect) - Users should be able to view order information (saved in the Standard Order object in Salesforce) Which three requirements can be accomplished with the Customer Service (Napili) Template? Choose 3 answers. A. Users should be able to submit a support case B. Users should be able to view order information (saved in the Standard Order object in Salesforce) C. Chatter Groups will be used for private product collaboration. D. Users should be able to view invoice information (external object using Salesforce Connect) E. Branding is limited to the logo and company colour palette.

A. Users should be able to submit a support case D. Users should be able to view invoice information (external object using Salesforce Connect) E. Branding is limited to the logo and company colour palette.

SFB33. Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. What steps would an administrator take to do this? A) Add the Member Profile to the Community B) Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User C) Add the Member Profile to the Community then Navigate to the correct Account record and enable Contact access to the Community D) Navigate to the Contact Record and Enable the Contact as a Community User

B) Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User

SFB24 - Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website. Why type of record will you need to add to the DNS in order to achieve this? A) MX Record B) CName Record C) AAAA Record D) NS Record E) TXT Record

B) CName Record

SFB45. You have identified all the topics for your Community, as great as they all are, you need to specify the featured topics, where do you navigate to do this? A) Community Settings B) Community Manager C) Community Builder D) Sites Settings E) Force.com Site Settings

B) Community Manager

SFB19 - Your company wish to use their own URL for their community to maximize the brand impact to customers. How would you achieve this? A) My Salesforce1 B) Custom URLs C) My Domain D) Salesforce1

B) Custom URLs

SFB21 - Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community liscence type(s) would you recommend? [Select 2] A) Salesforce B) Customer Community Plus C) Customer Community D) Partner Community E) Salesforce Community Content

B) Customer Community Plus D) Partner Community

BD - Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users? A) Support Community License B) Customer Community Plus License C) Service Cloud License D) Partner Community Plus License

B) Customer Community Plus License

SFB34. Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this? A) Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the correct contacts as Partner Community Users B) Enable the relevant Account as a Partner Account and enable the correct contacts as Partner Community Users C) Navigate to the Contact Record and Enable the Contact as a Community User D) Add the Member Profile to the Community

B) Enable the relevant Account as a Partner Account and enable the correct contacts as Partner Community Users

SFB38. Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the correct Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen? A) There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out B) The Community Manager forgot to enable "Welcome Emails" C) The Guest Profile does not have "Send Email Messages" enabled D) The assigned community user profile does not have "Send Email Messages" enabled

B) The Community Manager forgot to enable "Welcome Emails"

SFB28. Universal Shipping wants to notify their Community Moderators when a member posts more than one file to the community within a 15-minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen. How would this requirement be implemented? A) Using a Rate Rule in the Community Builder B) Using a Rate Rule in the Community Manager C) Using a Content Rule in the Community Builder D) Using a Content Rule in the Community Manager E) It is not possible to moderate files in a Community

B) Using a Rate Rule in the Community Manager

FC27-Universal Containers is planning to build a Lightning Community for employees. Employees need to see department-specific content when they first log in to the community. How should the Community Cloud consultant meet this requirement?Select one or more of the following: A. Target employees using audiences based on user object criteria B. Assign separate Visualforce pages for each department C. Create content using Content Management in Workspaces D. Develop a login flow with unique endpoints for each department

B. Assign separate Visualforce pages for each department

VCE2-A global non-profit organization (NPO) needs to build a Community for managing disaster relief efforts. The NPO wants a basic Community with Home and Record detail pages. As requirements evolve for each region, the Community will be customized to have regional branding and theme with new pages and components. Which option should the Community Cloud Consultant consider first to meet these requirements? A. Salesforce Tabs + Visualforce template B. Build Your Own template C. Non-Profit Success Pack template D. Help Center template

B. Build Your Own template

Universal Containers needs to build a partner community that supports multiple business units by providing the following abilities: Each business unit can only collaborate with its partner network. Partners only see Knowledge articles and content specific to their business unit. Some business units allow partners to raise support cases. Some partners work with multiple business units. How should a Salesforce Admin meet these requirements? A. Build one Community and segment partner visibility by turning off Community User Visibility B. Build a Community for each business unit and assign partners to the relevant Communities C. Build a Community for each business unit and allow partners to have separate login credentials D. Build one Community and allow the partner profiles to be assigned based on the business unit

B. Build a Community for each business unit and assign partners to the relevant Communities

FC39-Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can a Community Cloud consultant change the validity period of the link to meet this requirement?Select one or more of the following: A. Configure Outlook Exchange server settings B. Change the link validity period setting on the Community settings page C. Edit the setting in the welcome email template D. Create a custom login flow that modifies the setting

B. Change the link validity period setting on the Community settings page

VCE5-A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers. What should the Community Cloud consultant use to personalise content based on the Community member persona? A. Visualforce Pages B. Content Management C. Custom Lightning Components D. Audience Targeting

B. Content Management

BD - The product marketing team is revising its product data sheets and FAQ documentation to support major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected. What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers A. Place hotlink URLs to these topics in the header component B. Create a new navigational topic for "New Products" and make sure the new articles are assigned to that user C. Use the Featured Topics component to promote the topics related to these new articles D. Use the Recommendations component to promote specific articles to defined groups of users (Channels) E. Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component

B. Create a new navigational topic for "New Products" and make sure the new articles are assigned to that user C. Use the Featured Topics component to promote the topics related to these new articles D. Use the Recommendations component to promote specific articles to defined groups of users (Channels)

Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up to the new Community immediately where users can ask questions and provide answers. Which Community template should the Community Cloud consultant recommend? Select one or more of the following: A. Customer Account Portal B. Customer Service C. Partner Central D. Salesforce Tabs + Visualforce

B. Customer Service

FC13-Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?Select one or more of the following: A. Enable Case Escalation rules B. Enable Knowledge and Articles C. Enable question-to-case functionality D. Enable Entitlement and Milestone

B. Enable Knowledge and Articles

FC30-Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register. How should a Community Cloud consultant accomplish this task?Select one or more of the following: A. Use the Salesforce Community user API to create users from contacts B. Enable Person Accounts and set the accounts as Community users C. Use data loader to export contacts and insert as Community users D. Use the Data Import Wizard to create users from contacts

B. Enable Person Accounts and set the acc

FC25-A company recently launched its first Lightning Community using the Partner Central Template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?Select one or more of the following: A. Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community B. Export the new Lightning Community as a template and create new Communities using the exported template C. Use the Partner Central Template and repeat all of the setup steps for each cloned Community D. Create a change set to include the changes from the first Lightning Community and create new Communities using that change set

B. Export the new Lightning Community as a template and create new Communities using the exported template

FC11-Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community. Which two features should the Administrator enable to meet this requirement?Choose 2 answersSelect one or more of the following: A. Email templates B. Guest Access to the Support API C. Web-to-case D. Question-to-case

B. Guest Access to the Support API C. Web-to-case

BD41-Universal Containers needs to set up a custom domain to create a branded Community experience with increased domain security. Which three steps should a Salesforce Admin take to meet these requirements? (Choose three.) A. Select the option to allow Advanced Security in Community Management. B. In Setup, select Domains and click Add a Domain. C. Create a new certificate using Certificate and Key Management. D. Add the certificate that supports the specified domain. E. Configure profile/permissions for a Public user.

B. In Setup, select Domains and click Add a Domain. C. Create a new certificate using Certificate and Key Management. D. Add the certificate that supports the specified domain.

VCE7-Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to: * Grant Or remove employees access to the partner account. * Specify the access level (Read, Read-Write). * Add or remove a group of employees to the partner account. * Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement? A. Leverage manual shares. B. Leverage Account Teams. C. Leverage public groups. D. Leverage sharing rules.

B. Leverage Account Teams.

FC28-Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time. What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers Select one or more of the following: A. Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgment" B. Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted C. Redirect users to a custom page displaying a user agreement before users log in for the first time D. Customize the user registration page to include the user agreement and "complete registration on acknowledgment" E. Use login flows to show the user agreement when Community users log in for the first time

B. Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted D. Customise the user registration page to include the user agreement and "complete registration on acknowledgement" E. Use login flows to show the user agreement when Community users log in for the first time

FC88-Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.- The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.- Customer users only need to see their orders in the Community.- Orders are currently public read-only.- Customer users need to access fields that are already part of the existing integration.What two things should the Salesforce Admin do to meet these requirements?Choose 2 answers A. Create a new integration with the Legacy System for customer users. B. Leverage existing integration with the legacy System. C. Update the customer user Profile and give them the "View all" permission on the integration object. D. Set the External Users' Organization-Wide Defaults to Private for external objects.

B. Leverage existing integration with the legacy System. D. Set the External Users' Organization-Wide Defaults to Private for external objects.

FC60-Northern Trail Outfitters wants to launch their Community with the following requirements: * Enable ions * Use Reputation for gamification * View the Trending Articles * Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers A. Use Reputation for gamification B. Optimized for mobile C. View the Trending Articles D. Enable ions

B. Optimized for mobile D. Enable ions

Fc95-Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? [Select 2] A. Salesforce Community Content B. Partner Community C. Salesforce D. Customer Community Plus E. Customer Community

B. Partner Community D. Customer Community Plus

FC94-Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers A. Home Page Tabs B. Search Results C. Related Topics List D. Headline E. Feed Publisher

B. Search Results C. Related Topics List E. Feed Publisher

FC29-Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign -on?Discuss A. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access. B. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page. C. Enable Social Sign -on in the Community management preferences menu. D. Create a custom login page with Social Sign -on capabilities, including authentication providers.

B. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page.

FC9-Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners. How should the Salesforce Administrator meet this requirement?Select one or more of the following: A. Update the internal user record to private under sharing settings B. Uncheck community user visibility under sharing settings C. Enable super user access for each partners community role D. Turn off Portal User Visibility under Sharing Settings

B. Uncheck community user visibility under sharing settings

BD - Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements? A. Create Knowledge articles that link to the relevant documents in both systems B. Use CMS Connect to bring both sets of resources into the Community C. Consolidate work into WordPress and use CMS Connect in the Community D. Use the native Content Transformation tool to convert the resources into Knowledge articles

B. Use CMS Connect to bring both sets of resources into the Community

Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors. Community members should be able to: - Search and find articles on standard operating procedures. - Submit invoices and receive status updates. - Submit bids and receive updates. How should the Salesforce Admin build this Community? A. Build a community in the external website and integrate with Salesforce for bid processes and other information. B. Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements. C. Select the Site.com Template with the Navigation menu for invoices and bid processes. D. Provide access to the internal Salesforce org and limit access by profiles.

B. Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.

FC21-Universal Containers recently rolled out a Community to its partners. The internal sales team has the following requirements: + Ability to support the addition of 50 new partners every month. + Ability to pass leads to the partners. + Continue to have access to the leads after transfer to a partner. + Access to the Opportunity when the partner converts the lead. + Leads should be visible to only the partner who is working on the lead. Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users? A. Allow partner users to manually share the Leads and Opportunities with internal users. B. Use Sharing Sets to share Leads and Opportunities so internal users can automatically access those records. C. Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities and implement the Lead Inbox component. D. Create Lead and Opportunity Sharing Rules that share those records to a public group of partner users.

C . Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component.

SFB27. Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented? A) Leverage the Community Cloud Moderation API with APEX B) Use a Community Moderation Rule C) Define Community Member Criteria D) Download the Advanced Community Moderation lightning component and configure it in the Community Builder.

C) Define Community Member Criteria

SFB26- You want to make sure that you drive adoption, monitor engagement, and build a vibrant community. What should an Administrator do to achieve this? A) Develop a lightning component that runs frequent promotions B) Develop Reports and Dashboards built of the Network Object to understand insights from your community C) Install the Communities Reports and Dashboards package from the AppExchange D) Build up a network of brand ambassadors and make them moderators in your community E) Ensure that you have community promotions built into your Journey Builder on Marketing Cloud

C) Install the Communities Reports and Dashboards package from the AppExchange

SFB37. It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community. What should you do next? A) Disable the community and reactivate it as this automatically adds the Administrator Profile B) Create a case with Salesforce support C) Perform Community Membership updates using the API D) Go into Setup >> Community Settings and Select >> "Apply default access settings"

C) Perform Community Membership updates using the API

Universal Containers build a Community to expose Leads and Opportunities to their resellers. They set up partner accounts with two roles and granted Super User access to the Sales Executives users who are created at the top level of the account role hierarchy. Universal Containers has the following requirements to expose dashboards to their partners. Partners can NOT modify the dashboard, Partners can only see data within their account, Partners see all the data on the partner account. How should the Salesforce Admin fulfill these requirements? A) Select the Channel Managers as the running user for the dashboards B) Select the "Run as logged in user" option for the dashboards C) Select the Sales Executive as the running user for the dashboards D) Select the owner of the partner account as the running user for the dashboard

C) Select the Sales Executive as the running user for the dashboards

SFB18 - Regional Containers wish to establish a Community for their Partner network. They have complex requirements and from sampling their Partner network there is no need to provide mobile capabilities. What type of community best suits Regional Containers needs? A) Koa B) Kookaburra C) Visual Force + Tabs D) Aloha E) Napili

C) Visual Force + Tabs

SFB41. Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device, what do you recommend? A) Navigate to the community URL and append /manage/one.app and you will be able login to the mobile community management site B) Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher. C) Wendy should access Community Manager and Community Builder via a Desktop browser only. D) Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.

C) Wendy should access Community Manager and Community Builder via a Desktop browser only.

FC91-Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement? A. Create a rate rule and apply it to posts with newly registered members as the criteria. B. Grant the "Community Moderator" permission to allow access to view engagement reports. C. Activate a content rule to flag member-generated content with a Review Moderation action. D. Grant the "Moderate Communities Feed" permission to Community members so they can flag content.

C. Activate a content rule to flag member-generated content with a Review Moderation action.

FC33-What must your enable at the User level to ensure External Users are able to view Knowledge? A. Assign the Knowledge User Permission Set B. Check the Data Categories you want to be Visible C. Assign the Knowledge One Permission Set D. Check KnowledgeOne User E. Check Knowledge Use

C. Assign the Knowledge One Permission Set

FC50-Universal Containers wants its Community users to have the ability to log in using Facebook and Google.Which set of features should the Administrator use to achieve this goal?Select one or more of the following: A. Custom Lightning Component and Apex Class B. Single Sign-on and AppExchange C. Auth Provider and Registration Handler D. Auth Provider and Flow

C. Auth Provider and Registration Handler

FC16-Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?Select one or more of the following: A. Create a custom lightning component to display the information in an iframe B. Used the standard files component and define the third-party billing system as a source C. Configure Files Connect and include the external object in the global search D. Configure Salesforce Connect and define the required external objects

C. Configure Files Connect and include the external object in the global search

FC32-Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Community after they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement? A. Add Social-Sign-on to allow users to log in from the Portal without signing into the Community. B. Enable Guest User access in Communities to support seamless access to Communities from the Portal. C. Configure Single Sign-on in Salesforce and reuse the federated authentication providers in the Community. D. Enable Community login support for employees in the Portal configuration.

C. Configure Single Sign-on in Salesforce and reuse the federated authentication providers in the Community.

FC52-Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.Which standard functionality should be used to accomplish this task? A. Update the Default Website Link property inside Property Editor to the company's website. B. Upload an HTML header in Community Management with Javascript that contains a link to the external website. C. Create a Navigation menu item inside Community Builder with External URL type. D. Create a rich text field inside the Navigation object and include the website URL as an href link.

C. Create a Navigation menu item inside Community Builder with External URL type.

FC49-Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users? A. Add partner contacts to the Community as members B. Create the account and enable it as a partner account C. Create a partner profile for the company D. Allow partner users to self-register and gain access

C. Create a partner profile for the company

FC8-Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features? A. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community B. Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers. C. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox D. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.

C. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox

Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented? A. Download the Advanced Community Moderation lightning component and configure it in the Community Builder B. Use a Community Moderation Rule C. Define Community Member Criteria D. Leverage the Community Cloud Moderation API with APEX

C. Define Community Member Criteria

FC19-Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community? Select one or more of the following: A. Direct employees to the global header B. Advise employees to use the "Login in as" functionality C. Direct employees to the App Launcher D. Recommend employees use a separate username for Community access

C. Direct employees to the App Launcher

FC22-Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements: - Support encryption at rest - Show decrypted data in the UX (user experience) to users with permissions - Encrypt all Community data How should the Salesforce Administrator fulfill this requirement? Select one or more of the following: A. Install a third-party app from AppExchange to encrypt the data at rest B. Encrypt data in portals, but not in Communities C. Leverage Salesforce Shield to encrypt and decrypt all data at rest D. Create encrypted fields for Community data

C. Leverage Salesforce Shield to encrypt and decrypt all data at rest

FC14-The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers. What underlying Community infrastructure should the Community Cloud consultant utilize to build the Community?Select one or more of the following: A. Salesforce Sites B. Koa or Kokua Community template C. Lightning Community D. Tabs + Visualforce Community

C. Lightning Community

FC61-A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimised for healthcare use cases and follow industry best practices. What should the Community Cloud consultant consider first to meet the requirements?Select one or more of the following: A. Custom solutions B. Business value map and ROI C. Lightning community templates D. Lightning bolt solutions

C. Lightning community templates

A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members. What is the likely cause of this issue? Select one or more of the following: A. The recommendation carousel component needs to be published to be enabled for the Community B. Members need to have read access to the recommendations object C. Recommendations need to be created for each member D. Page changes with the recommendations carousel need to be published

C. Recommendations need to be created for each member https://youtu.be/hPtsA4wwu8Y

FC1-Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer A. Create separate articles without these custom fields for the Customer channel and include in the Community B. Modify the article detail page with custom Lightning Components that hide these custom fields C. Update the customer profile by removing access to these custom fields on all article types D. Override the article detail page with a custom Visualforce page and hide these custom fields for customers

C. Update the customer profile by removing access to these custom fields on all article types

FC5-Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?Select one or more of the following: A. Specify a new Community login page that uses the logo B. Reference the logo design token in the CSS editor page C. Upload a logo image file in Login and Registration D. Use a login Flow component to display a logo splash screen

C. Upload a logo image file in Login and Registration

VCE3-The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community licence, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases? A. Use the role hierarchy B. Use a Public Group C. Use a Sharing Set D. Use a Share Group

C. Use a Sharing Set

BD44-Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses. Which characteristic of this Community will cause display problems when accessed from an Android mobile device? A . 'API enabled' profile permission B . Mobile responsiveness C . Community URL access D . Rich text styling

D . Rich text styling

SFB20 - You are planning to launch a Customer community and many of your customers are active on Facebook and Twitter. What are the steps to enable Social Sign-on in Salesforce Communities? A) Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them B) Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them C) Download the Social Sign-on Lightning Component for each social network and then configure them in the Community Builder D) Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them E) Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.

D) Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them

SFB29. Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this? A) Use the Standard Surveys Lightning Component B) Build a Surveys Lighting Component C) Build a Surveys Visualforce Page D) Use an AppExchange Survey Lightning Component *

D) Use an AppExchange Survey Lightning Component

FC69-Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task? A. Create a Detail page for invoices and add the page as a Navigation Menu item B. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item C. Create a page layout for leads and assign it to those profiles that have access to the Community D. Add Opportunities as a Salesforce Object in the Navigation Menu

D. Add Opportunities as a Salesforce Object in the Navigation Menu

FC38-How can you launch a support community with live chat, click to call, and case creation form? A. Set up Live Agent in Community Management. B. Configure Live Agent in the Salesforce org. C. Enable Live Agent in Community Settings. D. Add a custom Live Agent Lightning component.

D. Add a custom Live Agent Lightning component.

BD - Unauthenticated users are unable to see some articles on a Universal Containers Community. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue? A. Create a featured topic in the Community builder to display articles B. Enable public access for the Community in setup and the Guest user profile C. Create a new data category specifically for guest users to display articles D. Check the article type permissions on the guest user profile

D. Check the article type permissions on the guest user profile

BD - Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers A. Add a Visualforce Reputation Leaderboard component. B. Create a custom Lightning component for Reputation and add it to the home page. C. Add the Reputation Leaderboard component to a page in the Community. D. Configure Reputation points and levels in the Community Management console. E. Enable Reputation in the Community.

D. Configure Reputation points and levels in the Community Management console. E. Enable Reputation in the Community.

FC12-A Salesforce Admin needs to enable public access, such that Community collaboration features are accessible to guest users. How should the Salesforce Admin perform this task? A. Create public-free web pages and use Community only for authenticated users. B. Enable "Public can access the community" checkbox under General Settings in Community Builder. C. Allow users to access the Community with guest user login credentials. D. Create Force.com sites and update guest user login access.

D. Create Force.com sites and update guest user login access.

FC83-A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer A. Add a generic component and name it Leaderboard B. Create a custom Lightning component and add it to the home page C. Enable Chatter for the Customer Service Napili Community D. Drag and drop the Reputation Leaderboard component onto the home page

D. Drag and drop the Reputation Leaderboard component onto the home page

BD - Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer A. Create a publically accessible custom page with the registration details and add a link to the Community login page B. Implement a Web-to-case form to capture user details and use case details to create a Community user C. Use the registration form in the company website and allow users to register D. Enable the option Allow External Users to Self-register in the Community Management page

D. Enable the option Allow External Users to Self-register in the Community Management page

FC96-Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer A. Create a publically accessible custom page with the registration details and add a link to the Community login page B. Implement a Web-to-case form to capture user details and use case details to create a Community user C. Use the registration form in the company website and allow users to register D. Enable the option Allow External Users to Self-register in the Community Management page

D. Enable the option Allow External Users to Self-register in the Community Management page

FC3-Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community? A. Add a Featured Topic in the Community Management console B. Select the Customer Channel in article setup C. Create the article in the Community Management console D. Publish the Community so the changes take effect

D. Publish the Community so the changes take effect

FC31-Northern Trail Outfitters is launching a Community with the following requirements: * Branding requirement is limited to the company logo. * Community should be available on desktop. Mobile responsive is not needed. * Community users should have access to reports and dashboards. * Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community? A. Kokua Template B. Aloha Template C. Napili Template D. Salesforce Tabs + Visualforce Template

D. Salesforce Tabs + Visualforce Template

BD - A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community? A.- Use Process Builder to import content from the CMS on a periodic basis. B.- Build a custom integration point between the CMS and the Community. C.- Download and install the Community Content package from the AppExchange. D.- Configure CMS Connect to pull content from the CMS

D.- Configure CMS Connect to pull content from the CMS

SFB39. Regional Containers have recently launched their Employee Community which is based off Tabs + Visualforce. As the administrator you have been asked in the team meeting about the best way to access the Community using iOS and Android devices, what do you recommend? A) Navigate to the community URL in the browser and a mobile experience will be automatically rendered B) iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher. Android users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1 C) Android users should download the Salesforce1 app and access the community through the Salesforce1 switcher. iOS users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1 D) All users should access a Visualforce + Tabs community via a Desktop browser only. E) Android & iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

E) Android & iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

BD - Your organization wishes to create a Partner Community that has the potential to very quickly grow in user count, how many users should you plan to limit your community to avoid performance degradation? A. 5,000,000 B. 10,000,000 C. 2,000,000 D. 50,000,000 E. 1,000,000

E. 1,000,000

BD43-When allowing external users to Create and Edit reports, what important step must your complete first? A. Enable Read and Write to Reports on the Community Profile B. Create a Permission Set with Create and Edit reports checked so that you can manage which users within the Community are able to create Reports C. Share each Report and Dashboard Folder required with the respective community profiles? D. Ensure that Create and Edit reports in checked on the Community Profile E. Enable the Enhanced Sharing Model

E. Enable the Enhanced Sharing Model

SFB32. Which is currently not a valid pre-built Social Sign-on Authentication provider? A) GitHub B) Facebook C) Twitter D) LinkedIn E) Janrain F) Box G) Google

F) Box --- Apple, facebook, google, github, janrain, linkdeIn, twitter, Microsoft access control service, Open Id connect, salesforce Administer --> security control --> Auth provider