FINAL EXAM FALL 2019 MGT 4308

A corporate environment characterized by survival of the fittest tends to best contribute toward leadership development.

False

A helpful way of overcoming cross-cultural communication barriers is to make frequent reference to a person's race or ethnicity, such as saying, "I would like you to meet Hector, our Latino member, who is a specialist in website construction."

False

Business leaders rarely use brainstorming because the technique is mostly geared toward relatively minor ideas like choosing a slogan for a safety campaign.

False

A key initiative for retaining minority group members and assisting in their advancement is:

mentoring

Department head Matt wants the department members to be convinced of the merits of a new procedure. He gets a well-liked worker to speak in favor of the new procedure. Matt is using the persuasion principle known as:

social proof.

Self-help is an important part of leadership development.

True

The knowledge creation component of knowledge management is used to spur innovation.

True

Work groups tend to be more creative when group members support each other, and the group is diverse in a number of ways.

True

To attain the highest level of cultural intelligence, it is important that _____.

a person's head, body, and heart work together smoothly

Amber Corp. and Kyler Corp., two major technology firms, have decided to operate together in specific areas such as distribution and marketing for better utilization of the expertise available in both the the firms. This can be referred to as

a strategic alliance

Samuel, the CEO of a pulp and paper company, has been successful in expanding his company's distribution centres from five to thirty countries in two years. This has been largely attributed to his ability to connect with and motivate employees from various backgrounds and ethnicities competently. Samuel is:

an effective multicultural leader.

In terms of leadership and management, listening is:

an opportunity for dialogue and conversation.

Attempts at persuasion, including inspirational speaking and writing, begin with the:

credibility of the message sender.

The typical behavior of French managers in major French corporations illustrates how:

cultural values influence leadership style.

To persuade group members to accept their idea, it is recommended that leaders:

explain the benefits of their proposal.

A person's linguistic style:

is his or her characteristic speaking pattern.

Brainstorming is often condemned as being _____.

superficial

The clearest commitment to valuing diversity occurs when:

valuing diversity is incorporated into organizational strategy.

Which of the following examples shows the use of a power-oriented linguistic style?​

​Janet speaks in a loud and clear voice during team meetings so that everyone can hear her.

James, a manager, inspires his team members to be prompt in meeting project deadlines by completing his tasks on time. Which of the following principles of persuasion is seen in the given scenario?​

​Reciprocity

Mark, the manager of the marketing team of a company, often contacts the members of the finance team for budget-related details. Mark needs this information to design marketing strategies that fall within the allocated budget. Which leadership is Mark using for performing his tasks efficiently?​

operational network

When communicating with people from different cultures, it is important to:

be sensitive to differences in nonverbal communication.

Middle manager Bob establishes idea quotas for his organizational unit, meaning that workers will be asked to:

bring one fresh idea to each meeting.

Caiden Inc., a leader in the apparel industry, wants to infuse change and add variety to its existing collection. The company makes extensive use of social media to receive feedback, suggestions, and ideas from existing and potential customers. This is an example of:​

knowledge creation.

An intellectual characteristic of creative people is that they:

maintain a youthful curiosity throughout their lives.

To motivate diverse people to actually buy products, a company's sales representative should be:

multicultural

The _____ is a leadership network aimed at doing one's assigned task more effectively.

operational network

To become more creative, it is important to:

overcome traditional thinking.

A basic principle of persuasion is:

people like those who like them.

Austin is a team leader with excellent speaking skills. His messages convey power and authority. His team has landed an extremely challenging project that requires extra effort from each member because of the tight deadlines involved. What are the other strategies Austin can use to persuade his team members to give their best performance for the project's success?​

A major part of being persuasive involves choosing the correct linguistic style, a person's characteristic speaking pattern.​

Bradley Inc., a cell phone manufacturing company, has been experiencing a downward trend in its sales and profit in recent times. The CEO of Bradley approaches its marketing advisor to suggest ideas and ways to regain market share and sales. If you were the marketing advisor, what would you suggest to improve the company's prospects?

Bradley Inc. requries a strategic plan. Strategic planning helps a manager lead strategically.

Edward is a manager in a company that encourages creativity among its employees. An organizational environment suitable for creative thinking is established by the top management. Edward is in charge of one of the teams focusing on product innovation. How can Edward manage the team members effectively without hampering their creativity?

Leaders need to develop creative ideas of their own to improve productivity and satisfaction

Which one of the following is the farthest removed from the six basic principles of persuasion?

People want what they can have most of.

Which of the following examples shows a way of overcoming cross-cultural communication barriers?​

Richard, the business development head of a company, ensures that he uses straightforward language when talking to international clients.

Which of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers?

Speaking slowly and clearly to people

Which of the following is least characteristic of strategic leadership?

The leader as the primary source of input for strategy formulation

Christian takes over as the managing director of a company producing automotive components. He observes that all the employees look at standard ways of solving problems and developing new products. Creativity is extremely limited. Christian plans to promote creative thinking among the employees of the company. What are the methods that can be used by Christian to enhance creativity in the organization?​ ​

Creative problem solving requires an ability to overcome traditional thinking

Derek, the CEO of Kellen Inc., approaches his management consultant to ask for his suggestions on how to improve his leadership skills to sustain and improve organizational performance. If you were the management consultant, what would you suggest to Derek?

Derek needs to be a strategic leader for the company to benefit

Which one of the following is the farthest removed from a power-oriented linguistic style?

Emphasizing indirect talk

A major contribution of knowledge management programs is that the electronic storage and retrieval of information makes it almost unnecessary for people to develop ideas by talking face-to-face.

False

Being multilingual is more important than being multicultural in persuading a person from another culture to purchase your product or service.

False

The emotional aspects of leadership succession are ignored when a business founder is replaced by another leader

False

A key characteristic of strategic thinking is that it involves high-level cognitive activity on the part of the leader.

True

A useful contributor to inspirational communication is to sprinkle a conversation with emotion-provoking words.

True

An advantage of managing for diversity is that it reduces turnover among minority group members.

True

An example of a strategic alliance would be a train manufacturer and an airplane manufacturer working jointly to build a train that will travel without touching the rails.

True

Assigning managers to cross-functional teams to work on other disciplines has become a useful form of leadership development.

True

A major purpose of assigning managers to cross-functional teams to work is to _____.

give them experience in working with other disciplines

A major challenge in developing a diverse workforce is:

reducing turnover among the minority group members hired.

Developing a pool of leadership successors combines evaluating potential with giving high-potential candidates the _____.

right type of developmental experiences