Final Exam Review - Microburst

Most businesses have rules for social media. Which rule should you follow at work?

Focus on work while at work.

When you are face to face with another person using the Involver Style to resolve a conflict, you must pay close attention to all of the following elements except?

How long the discussion is taking

Which one of the following behaviors requires practice for successful Interpersonal Relationships?

Involver

Select the statement that does NOT apply to an Involver:

Involvers keep quiet when changes happen and they do not agree with the changes.

In the Overview step of the SOLVE method, you give a summary and make sure you heard correctly. Why is this step important to solving the conflict?

Makes sure you understood the other person.

Which one describes an Involver demonstrating active listening?

Making good eye contact

In terms of Productivity, select the one item below that does NOT apply to an Involver.

Multi-task and work on the project while texting friends.

You need to adjust your communication style with different behavior types. When trying to obtain more information from your Quiet Submissive friend you may have to change the way you ask. Which question would be best to use?

Open-ended Question

This Behavior Style shows a lack of respect for others, is hurtful to others, damages relationships, creates fear in the environment, and prevents open communication.

Aggressive

During a team meeting that has a full agenda, a team member brings up a topic that is important but is not on the agenda. How would an Involver meeting leader handle the situation?

Ask to have the topic put in the parking lot.

Select the best definition of responsibility.

Being responsible means keeping promises because other people are counting on you. When we show-up to our job and do our work correctly, we are being responsible employees.

Large projects can overwhelm you. What should you do to be productive and complete a large project?

Break the project into smaller parts.

Which approach would an Involver NOT use to improve their attitude when doing a task that they do not like?

Complain to anyone that will listen about having to perform the task.

Select the action that demonstrates an Involver team approach.

Demonstrate active listening skills to hear other's point of view with respect and courtesy.

TRUE OR FALSE: Most good businesses do not have to deal with conflict.

FALSE

Which form of communication has the best chance of 100% of the actual message being understood by the receiver?

Face to face

Crossing a "Line of Respect" does which of the following?

Reduces successful communication.

The best way to deal with conflict is to:

Resolve the conflict.

Social media is a communication tool that should be treated with care and respect. It is possible to say something that you don't mean to say with a picture or post. Choose the FALSE statement about Social Media.

Social Media posts are just temporary.

Why should you act as an Involver?

To produce trust and build teamwork.