Final

Which of the following types of accounts requires a minimum balance and draws interest at the highest rates ? -Checking account -Savings account -Money market savings account -All of the above

.Money market savings account

There are six common reasons why people fail in their quest to career success Negative attitude , lack of persistence , elasticity of demand , social media , temporary admission , capitalization Negative attitude , initiative , enthusiasm , disorganized approach , an inability to handle objections , failure to seek help Negative attitude , lack of persistence , no enthusiasm , disorganized approach , an inability to handle objections , failure to seek help

.Negative attitude , lack of persistence , no enthusiasm , disorganized approach , an inability to handle objections , failure to seek help

Which of the following agreements for payment plans is not subject to TILA and does not require a signed Truth in Lending Statement ? -Specific agreement for less than four installments and finance charge -Specific agreement with more than four installments and finance charge -No specific agreement with more than four installments and no finance charge -Credit card or loan specifically for healthcare treatment -All of the above

.No specific agreement with more than four installments and no finance charge

When should checks from patients and other sources be deposited ? -At the same time bills are paid -On a daily basis -When the bank statement is reconciled each month -At the end of every week

.On a daily basis

Which of the following is not one of the four types of endorsements ? -Blank -Quality -Restrictive -Special

.Quality

In Japan , being late for a meeting is considered : -Acceptable -Rude -Neutral -Expected

.Rude

In the Middle East , intense eye contact between men is a sign of : -Disrespect -Confrontation -Sincerity and trust -Curiosity

.Sincerity and trust

Which of the following is not true about gender stereotypes ? -Stereotypes reduce our ability to treat others as individuals based on gender -Stereotypes lead to narrow expectations for behavior based on gender -Stereotypes lead to faulty assumptions about behavior based on gender -Stereotypes lead to an even playing field in the workplace based on gender

.Stereotypes lead to an even playing field in the workplace based on gender

Which of the following is the most successful collection strategy ? -Notes -Patient account statement -Collection letter -Telephone call

.Telephone call

Ethnocentrism is : -The belief that all cultures are the same -The belief that culture has no influence at work -The belief that your culture is superior to other cultures -The belief that people from all cultures live in harmony with one another

.The belief that your culture is superior to other cultures

All property available for the payment of debts said to be his or her -credits -debits -assets -liabilities

assets

Accounts are debts incurred but not yet paid . -payable -receivable -debit -credit

receivable

When an account is opened at a bank , the depositor will be required to complete a ( n ) card . -debit -endorsement -signature -None of the above

signature

In some African countries the standard handshake is : -Firm -One - Pump " -Limp -A kiss on the cheek

.Limp

Which of the following should be considered when using a collection agency? -Net back -Fee percentage -Fee charged by the collection agency -Both A and B -All of the above

.

Select all the common American gestures that have negative meanings in other countries ( select all that apply ) : -A - OK " -Thumbs up -Wave -Hands on hips

.-A - OK " Thumbs up Hands on hips

Which of the following needs to occur when a check is returned from the bank for NSF ? -The payment posted to the patient account must be reversed . -A charge line item must be added with the amount of the NSF check . -The original payment must be deleted . -Both A and B -All of the above

.-Both A and B

For offices with a no cash policy , which type of payment is typically recommended for patients without a bank account ? -Cashier's check -Money order -Voucher check -Either A or B -All of the above

.-Money order

Take advantage of to enhance your current resume and skill - set . -Training and education offered by the employer -Annual reports by the employer -Colleagues

.-Training and education offered by the employer

Which of the following account aging categories requires a final demand letter before the account is turned over to a collection agency ? -30 to 60 days -60 to 90 days -90 to 120 days -None of the above

.90 to 120 days

The advantages of using the color - coding filing system are the following : -A misfiled record is easily spotted even from a distance -The use of color visually restricts the area of search for a specific record -You can use either the alphabetic or numeric color - coding system -All of the above

.All of the above

Written communication in the workplace should ( select all that apply ) : -Use jargon -Be clear and concise -Be lengthy -Be reviewed for tone and clarity

.Be clear and concise Be reviewed for tone and clarity

To succeed on the job it is important to : -Be at work everyday -Make suggestions for improving productivity -Both of these

.Both of these

Who can help you achieve career success ? -Mentors and co - workers -Professional contacts and previous professors -Both of these above

.Both of these above

Your true identity should be unique and compelling . Through your you should aspire to contribute your gifts to others for the betterment of society . -Market analysis -Career calling -Product placement

.Career calling

Conflict can be handled through effective : -Negotiation -Communication -Punishment -Mediation

.Communication

What is the first thing the medical assistant should do when a check is returned unpaid by the bank ? -Contact the person who wrote the check . -File it with the district attorney's office . -Send a letter refusing to see the person as a patient until the matter is resolved . -Write off the account .

.Contact the person who wrote the check .

A reward of taking initiative on the job includes getting a demotion because you are doing your work in an acceptable and timely manner -True -False

.False

HIPAA recommends that physicians keep the records on patients for at least -1 year -2 years -3 years -HIPAA does not recommend a number of years .

.HIPAA does not recommend a number of years .

Which of the following is not a method to improve communication ? -Be accepting -Be attentive -Share responsibility -Hold back your feelings

.Hold back your feelings

The power and ability to begin and to follow through energetically with a plan or task , is -Determination -Initiative -Enterprise

.Initiative

Who is financially responsible for a minor seeking treatment for STD without parental consent ? -The parent who brings the child in for treatment -The legally emancipated minor -It depends ; the medical assistant must determine where the statement should be sent -The minor -The legal guardian

.It depends ; the medical assistant must determine where the statement should be sent

Accounts receivable are moneys that are expected but not yet received . All invoices , statements , and operational expenses are included in accounts receivable . -Both statements are true . -Both statements are false . -The first statement is true ; the second is false . -The first statement is false ; the second is true .

.The first statement is true ; the second is false .

Many healthcare facilities find small claims court a at the hearing but may also send another person to court on their behalf to produce satisfactory , inexpensive means of collecting delinquent accounts . Parties to small claims actions are represented by an attorney records supporting the claim . -Both statements are true . -Both statements are false . -The first statement is true ; the second is false . -The first statement is false ; the second is true .

.The first statement is true ; the second is false .

Areward of taking initiative on the job includes receiving more respect from co - workers and supervisors as well as more self respect -True -False

.True

It is easier to find a new career while still employed ; never quit until you've found a new career -True -False

.True

Taking initiative is not always popular . Standing out in the crowd is not always comfortable . However , taking initiative is required if you are going to be a leader . -True -False

.True

The first thing that should be done when an NSF check is received at the physician's office is to -add the check back to the patient's statement balance -call the patient to let the person know that the check was returned -send a certified letter to the patient to demand payment for the check -add the NSF fee to the patient's statement balance .

.call the patient to let the person know that the check was returned

A check drawn on the bank's own account and signed by an authorized bank official is called a -bank draft . -voucher check . -cashier's check -certified check .

.cashier's check

A plan in which payments are transferred , usually electronically , by ' a paying agency directly to the account of a recipient is called -disbursement -direct deposit -customer - oriented banking -endorsement banking .

.direct deposit

A document guaranteeing payment of a specific amount of money to the payer named on the document is -principal -negotiable -convenient -legally binding

.legally binding

An insured account requiring a minimum balance that draws interest at a higher percentage than a regular savings account is called a account -money market savings -individual retirement -checking -business savings

.money market savings

The physical medical record belongs to the -patient -physician or provider -insurance company -All of the above

.physician or provider

The process of moving an active file to inactive status is called -purging -indexing -coding -conditioning .

.purging

The most frequently used follow - up method is a -tickler file -transitory file -practice management file -None of the above

.tickler file

Which of the following statements is not an appropriate way to handle conflict ? -Help me understand .... -I see where you are coming from .... have you considered ? -I cannot believe you did ... -What I am feeling is ...

I cannot believe you did ...

Which of the following is not an acceptable reason for stop - payment on a check ? -Loss of check -Disagreement about a purchase -Insufficient funds -Disagreement about a payment

Insufficient funds

Which of the following does not conform to the general rules for telephone collections ? -Call only between 8 am and 9 pm -Make repeated telephone calls on the same day -Assume a positive attitude -Keep the conversation brief and to the point

Make repeated telephone calls on the same day

How long are records of telephone messages retained ? -The same period that the statute of limitations runs for medical professional liability cases -5 years -7 years -1 week

The same period that the statute of limitations runs for medical professional liability cases

A signature on the back of a check whereby the rights of the check are transferred to another party is called a ( n ) -plaintiff -trustee -claim -endorsement

endorsement