FINALLLL

Match the following services with the proper price. Salt extraction Quick vinyl Seat shampoo 6-month wax

$10.00 $19.99 $20.00 $54.90

What is the cost of the express interior?

$119.99

What is the full retail price of the basic unlimited interior plan for a car?

$29.99

What is the full retail price of the basic unlimited interior plan for an SUV?

$34.99

How much is the regular monthly cost of the Unlimited Super Kiss Plus plan?

$44.99

What is the full retail price of the Super Unlimited Interior plan for a car?

$44.99

What is the full retail price of the Super Unlimited Interior plan for an SUV?

$49.99

A customer present you with a SK 60 day return. What must be offered first?

$5 in bay services

Sonic Gloss is a(n) ____________ enhancer applied to the paint.

Shine

Which of the following products provide protection for the customer's vehicle?

Sonic Glaze

When should you let a customer out of line?

There is a breakdown. There is an unsolvable damage preventable.

Aquapel is guaranteed to last (1)_________ to (2)__________ month(s)

Three Six

The Underspray with Rust Inhibitor will prevent (1) ___________ and (2)_____________

1. Rust 2. Corrosion

Tire dressing will (1)___________ (2)____________ (3)_____________ the vehicle's tires.

1. Seal 2. Protect 3. Shine

Match the focus area to the appropriate service that should be offered. 1.Mud/Salt- 2. Bugs/Bird droppings- 3.Nice Finish-

1. Underspray with Rust Inhibitor 2. Clear coat polish 3. Clear coat protectant

How much is the regular monthly cost of the unlimited super kiss plan?

29.99

Which of the following services can be offered to any customer who has purchased, or is purchasing, a full priced wash?

60-Day promotion

A customer present you with a Basic Touchless Wash from the pump. What must be offered first?

60-day promotion

The Super Interior is the (1)____________ cleaning plus a(n) (2)______________ cleaning of the windows, door jambs, door panels, and center console.

Basic interior Steam

The unlimited interior plan includes unlimited _____________ every day, at any location.

Basic interior cleanings

Which packages are touch-less?

Basic touch-less Super kiss Super kiss plus

A customer presents you with the basic ticket. What must be offered first?

SK+ using the observation method.

The ______________ is a great value that should be offered to any customer who is purchasing a wash or has already paid for a wash.

Unlimited

A customer presents you with an Unlimited SK Plan. What should be offered first?

Unlimited SK+ plan.

Match the wash with the proper guarantee. Basic Basic Touch-less Super kiss Super kiss plus

no guarantee or return 24-hour guarantee 5 day guarantee 2 week guarantee

A benefit of rain-x is that it:

Repels rain, sleet, and snow

If you cannot assist a customer, what should you do?

Ask a manager to assist you/or the customer

Which wash package includes soft cloth brushes?

Basic

Which products are included in the Basic Touch-less wash?

Revitalizer Sonic Suds White wall tire and rim cleaner

The vinyl protection package will (1)_____________, (2)______________, (3)__________ the vehicles finish.

Clean Shine Protect

Sonic Sud(s) is a:

Cleaning foam

Select all benefits of the leather cleaner and conditioner package.

Cleans and rejuvenates Prevents drying and cracking

Select all added benefits of the Super Interior.

Cleans, sanitizes, and refreshes interior Streak-free windows Extra vacuuming

The 90-day and 6-month waxes both include which of the following benefits?

Decontamination of all flat surfaces Rubber and texturized moldings dressed

Sonic Suds will ______________ the vehicle's finish.

Deep clean

The clear coat polish will ________, _________, ____________ the vehicle's finish

Deep clean Shine Condition

The customer has an unlimited sticker on the vehicle, but it is inactive, you should offer the promotion rate.

False

The super interior will shine and protect the vinyl, as well as remove stains from the upholstery.

False

When a customer purchases this salt extraction, we cannot guarantee 100% removal of salt.

False

The clear coat polish is a(n) ________________.

Foaming conditioner

The Revitalizer is a(n) _______________ spray.

High pressure

What should you ask every customer who is back for the return wash?

How was your last wash?

The Clear Coat Protectant is a(n) _______________

Liquid wax

The carpet shampoo includes the floor of the vehicle as well as the ____________.

Mats

Which products are included in the Super Kiss wash?

Revitalizer Sonic Suds White wall tire and rim cleaner Clear coat polish and protectant Underspray

Prior to greeting the customers, when approaching the vehicle it is important to observe the exterior of the vehicle for:

Mud Salt Bugs Bird droppings Road firm Nice finish

The way you greet each customer sets the tone for the entire experience. It is important that every customer receives a warm greeting which includes your __________.

Name

What is Delta Sonic'a "Golden Rule"?

Never argue over trifles like $10 or a car wash.

Super Kiss Plus Unlimited plan members are able to:

Receive a SK every visit, at any location Enjoy RX, Sonic Gloss, Sonic Glaze, and TD every visit.

Super kiss unlimited plan member are able to:

Receive a SK every visit, at any location Enjoy RX, TD, Sonic Glaze, and Sonic Gloss every visit.

Which products are included in the Super Kiss Plus wash?

Super Kiss wash RX, Sonic Glaze, Sonic Gloss, TD

The clearcoat protectant will protect the vehicles finish from fading by _______________.

The environment

If a car wash includes Revitalizer, it means the wash is ____________.

Touch-less

Every customer should be treated the same, no matter what they purchase.

True

Hard selling could result in losing your job.

True

The "send off" should always include a smile, receipt, and a "thank you"

True

The Salt Extraction will remove salt from the mats and carpet in the front compartments only.

True

The customers decision is final.

True

A car must be purchased with the express detail in order to receive the 90 day wax.

True.

The express detail is our Super Interior cleaning and which of the added benefits below?

Vinyl cleaned and protected Leather Cleaner and Conditioner Carpet and Mat shampoo 90-day Hand Wax

Select all services that cost $39.99

Vinyl protection package Leather package Carpet shampoo 90- day wax

The underspray with rust inhibitor is applied to a vehicle, the first step is to flush the undercarriage with __________________

Water

What product(s) is/are designed to address brake dust and dirty rims?

White wall, tire, and rim cleaner

Aquapel is applied to the _____________ only.

Windshield

A customer is unhappy with their wash quality and is going back through for a re-wash. What can you do to ensure that the issue was resolved?

Write the problem area in the windshield Radio a manager to follow up.