Fire Officer 1 Study Guide

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Which of the following BEST describes the advantage of assigning an experienced crew members as a mentor to a new employee?

Provides personal instruction and encouragement

The warm zone at a scene is limited to personnel who are operating hydraulic tool power plants and:

Providing emergency lighting and fire protection

Which of the following BEST describes what an informative speech is used for?

Providing unit-level training

Which devices introduced in the 1850s enabled citizens to send a coded telegraph signal to the fire department dispatch center?

Public call boxes

Which of the following is determined by how company officers resolve citizen concerns, complaints, and inquiries?

Public image

Which of the following is one of the position on the ICS command staff?

Public information officer

Memos and emails are considered to be:

Public record

A company officer plays three roles in an organization that include supervisor, subordinate, and:

Public servant

In progressive discipline, which of the following types of action is considered the most serious?

Punitive

If a promotion eligibility list is banded, what is typically one of the group headings?

Qualified

Which concept evolved from OSHAs two-in/two-out rule mandated by 29 CFR 1910.134?

RIT

How do fire officers formally exercise leadership of a team?

Rank and authority

The organizational risk management plan includes:

Ranking of identified risks based on degree of severity and frequency

To comply with OSHA and/or NFPA requirements, a(n) __________ crew must be immediately available during firefighting.

Rapid intervention

A multiple-choice written examination concentrates on facts that can be found in material identified on a _______.

Reading list

Which situation justifies exposing fire fighters to a high level of risk?

Realistic chance of saving a life

In preparing for examination, candidates should be familiar with the material on the reference reading list as well as ________.

Recent local history

Which of the following is one of Kleins decision-making models?

Recognition primed

What is the responsibility of the company officer regarding the report or witness of any unsafe condition at an emergency scene?

Recognize condition and act appropriately to maintain scene safety

Positive discipline is reinforced by ___________.

Recognizing improved performance and rewarding excellent performance.

Okray and Lubnau developed a five-step model for ________.

Recommending change

Responders at an emergency scene must be able to recognize unsafe acts and unsafe conditions in order to:

Reduce injuries or fatalities

How should a company officer handle disputes between companies over interpretation of an operational policy?

Refer the problem to an officer higher in the organization

In Laymans RECEO-VS model, confinement is a term used to describe the need to:

-Recent extension of incident effects to uninvolved areas

Beginning tactical operations without a size-up is a violation of which Rule of Engagement?

1

According to the Rules of Engagement, a mayday should be declared if a fire fighter becomes separated from his or her partner and reconnection is not accomplished within __________.

1 minute

If a promotion eligibility list is rank ordered, how are the candidates typically ranked?

1, 2, 3, etc.

Active learning research recommended limiting formal lectures to a maximum of _________ minutes.

10

How many days is a supervisor given to reply to a written grievance?

10

What is the NFPA standard for live fire training?

1403

The Equal Employment Opportunity Act of 1972 applies to employers with a minimum of __________ employees.

15

The beginning of shift report is normally due to the battalion or district chief within what amount of time after the start of a new shift?

15 minutes

What is usually the longest time a brainstorming session should last for a group of 4 to 16 people?

15 to 25 minutes

Which NFPA standard pertains to an emergency services Incident Management System?

1561

Which NFPA standard covers the infection control program?

1581

Step________ initiates the formal part of the grievance procedure.

2

What is the minimum number of fire fighters required for an interior operation?

2

What is the minimum number of personnel in an IRIC?

2

According to NFPA, the upper human survivability limit is approximately:

212ºF (100ºC)

As of 2013, how many CERT programs were listed with the federal government?

2200

According to the Rules of Engagement, a maybe should be declared if a fire fighter becomes separated from his or her partner and reconnection is not accomplished after ________ radio attempts.

3

Do no risk your life for lives or property that cannot be saved is which Rule of Engagement?

3

Initiating search and rescue operations in a structure with heavy, black, turbulent smoke pouring from every door and window is a violation of which Rule of Engagement?

3

According to studies conducted by UL, flashover in a modern home occurs in about __________.

3 minutes and 40 seconds

The model ratio found in the National Incident Management System- Incident Command System (NIMS-ICS) is one supervisor to __________ subordinates or functions.

3 to 7

According to studies conducted by UL, flashover in a legacy home occurs in about _________ minutes.

30

When non-life-threatening hazards cause failure of an inspection, a follow-up inspection should be conducted within _________ days.

30

For SCBA units sold after August 2013, the low-air alarm activates at __________ of tank capacity.

33 percent

An anonymous survey of subordinates, peers, and superiors that includes objective responses to questions about an officers leadership traits is referred to as a:

360-degree feedback evaluation

According to NFPA, how many levels of fire officers are there?

4

Fire fighters operating inside of an unsavable building is a violation of which Rule of Engagement?

4

On a NFPA 704 symbol, which number represents the highest hazard?

4

According to the NFPA, approximately ______ of on-duty deaths result from heart attacks.

40 percent

Most experts believe that span of control should extend to no more than _______ people.

5

To cause fire fighters to manage search and rescue and supporting firefighting operations in a calculated, controlled and safe manner is the objective of which Rule of Engagement?

5

The USFA has adopted a national goal of a ________ reduction in fatalities over a 10-year period.

50-percent

A single fire fighter entering a structure alone is a violation of which Rule of Engagement?

6

Which Rule of Engagement focuses primarily on maintaining crew integrity?

6

Industrial fire brigades are MOST likely to be establish in accordance with NFPA:

600 and 1081

According to the NFPA, approximately what percentage of fire fighters in the United States are volunteers?

69 percent

SCBA air supply management is a primary focus of which Rule of Engagement?

7

The CERT programs is designed to assist local communities in functioning effectively during the fire _________ hours after a catastrophic event.

72

Approximately __________ of fire fighters who die in vehicle collisions are not wearing a seat belt.

75 percent

Operating inside a hazard zone with no radio communication is a violation of which Rule of Engagement?

8

Dimensions that qualify as heavy timber in NFPA 220 constructions classifications vary but are usually at least ________ in their smallest dimension.

8 inches (200 mm)

A CERT course consists of ________ training sessions.

9

What is the minimum discharge volume for a hand line used on a live fire training evolution?

95 gpm (359.6 lpm)

When applying management principles, a Level I Fire Office should be prepared to mange multi-company incidents before the arrival of:

A Level II Fire Officer

What is CRM?

A behavioral modification training system

Which item should be included in a personal study journal?

A calendar

Which of the following is an example of an external issue?

A complaint from a citizen

Part of the preincident plan is a report, in written format, containing various sections. What must be maintained in these reports?

A consistent, standard format

Which of the following is one of the three opinions for constructing a multiple-choice knowledge examination?

A consultant is hired to write a specific examination.

How does the text define a problem?

A difference between the current situation and the desired situation

Which of the following situations is an example of a high-profile incident?

A fire fighter arrested while on duty

Volunteer organizations are MOST likely to receive oversight from:

A governing board

Which of the following is an MOY most similar to?

A labor contract

In public fire and emergency services organizations, its jurisdiction may be tied to:

A level of the government

A facility that has an evacuation or emergency operations plan should provide the fire department with __________ as soon as command is established.

A liaison

Which of the following would be considered optional in radio communications?

A line-of-sight between transmitter and receiver

One of the benefits of the ICS is to maintain ____________.

A manageable span of control

Unless organizational policy dictates otherwise, the starting point for the interior survey is:

A matter of personal preference

An accident investigation should be concluded with:

A narrative description, including participant interviews and eye-witness reports

According to NFPA 101 Life Safety Code, all means of egress must be usable by:

A person with a severe mobility impairment

NFPA 1500 requires __________ to track identities, assignments, and locations of all fire fighters operating at an incident scene.

A personnel accountability system

Which concept drives the attractiveness of privatization?

A private company can operate more efficiently than a local government agency

Industrial fire brigades may be established because of:

A reduction of insurance rates

Which of the following BEST describes the relationship between multiple jurisdictions or organizations in an aid agreement?

A result of reciprocal agreements

When conducting an incident review for a building fire, the process should begin with ________.

A review of the building

What is Gordon Duponts dirty dozen?

A set of human factors that contribute to mistakes

Which of the following sanctions are MOST likely to be the result of punitive action?

A suspension

What is of fundamental importance in the ability to quickly size up a fire situation?

A systematic approach

What is Rule 10 of the Rules of Engagement?

Abandon your position and retreat before deteriorating conditions can harm you

In the context of job descriptions, what does the A stand for in KSA?

Abilities

Which of the following is a common post examination promotional consideration?

Absence of active formal discipline

In the role of a supervisor, a company officer must balance:

Acceptable risk while fulfilling objectives

Which of the following is MOST likely to be a basic need of external customers?

Access to competent emergency medical care

According to James Reason, unsafe acts committed by people who are in direct contact with the situation or system are classified as which type of failure?

Active

When dealing with an individual who is expressing a concern or a problem, the fire officer should focus on _________.

Active listening

Near misses, fire-ground problems, and performance deficiencies are indicators of a need for __________.

Additional training

Which type of management skills involve computer skills, knowledge of laws or codes, report writing, and data analysis?

Administrative

According to the International Association of Fire Chiefs, a person who worked as a managing fire officer for 3 to 5 years, is certified at the NFPA Fire Officer III level, and has completed formal education equivalent to a bachelors degree is known as a(n) ___________.

Administrative fire officer

Which of the following people is most likely to schedule the preincident survey visit with the owner/occupant?

Administrative staff

To be eligible for Stanford Act funding, what must an agency do?

Adopt and implement NIMS

When is the fire cause investigation conducted?

After the fire is extinguished, but before the property is turned back over to the owner

What is the basis for the air time ratings for SCBA?

Air consumption of an individual at rest

When an incident requires an expanded incident report narrative, who must complete it?

All company members

Which phrase best describes the types of incidents for which fire officers should conduct a brief review as soon as possible after the incident?

All incidents

Whose responsibility is it to resolve all concerns, complaints, and inquiries including those involving personnel acts or omissions?

All members of the organization

Which of the following BEST describes who the internal customers of a fire and emergency service organization are?

All responders and staff

One of the MOST common challenges that organizations face in resource allocation is to:

Allocate available resources while staying within fiscal limitations

Which agency has extensive experience in tracking evacuees?

American Red Cross

One component of an organizations health and safety program should be:

An accident, injury, and illness prevention program

What does the term turnaround point relate to?

An air managment plan

Which of the following roles is commonly encountered in an assessment center role-play simulation?

An angry citizen

What is the end result of a good size-up?

An effective incident action plan

A discrepancy between what is going on and what should be occurring is often the first indicator of ____________.

An error

The practice of having multiple companies that might respond together do preincident planning together in their response area is viewed as ___________.

An excellent method of improving coordination between companies.

Who typically determines the need for focused training?

An officer or the department

The term intranet is MOST likely to be used to describe how ________ computers are linked.

An organization's

Which of the following is the BEST description of policies and procedures found in fire and emergency services organizations?

An organization's expectations based on models and plans

Which of the following emergency responder workplaces can be directly controlled by the organization and made as safe as possible?

An organization's facilities

Slippery or icy sidewalks at a fire station would be an example of:

An unsafe condition

When responding to a scene, inclement weather is an example of:

An unsafe condition

Which process is defined as establishing expectations with a subordinate and examining where he or she stands relative to those expectation?

Annual performance evaluation

How often should facility inspections for basic workplace safety occur?

Annually

How often should refresher courses that focus on ethical questions be a part of the organizations training schedule?

Annually

Which of the following provides the MOST accurate description for the tole of a public information officer (PIO) in an organization?

Answers media questions on large incidents

Which of the following provides the MOST accurate definition of interference?

Anything that may prevent the receiver from completely understanding the message

At what point in the grievance process can an employee contact a union representative to discuss an issue?

Anytime

What is the third step in the four-step method of instruction?

Application

Which step in the four-step method of instruction provides opportunities for learning activities such as exercises, discussion, and practical training evolutions?

Application

Which type of roof may use bowstring trusses as main supporting members?

Arched

Leaders can be effective only to the degree that others _________.

Are willing to accept their leadership

Effective listening

Articulation

A fire and life safety inspection begins:

As a the unit approaches the building or facility

How should fire and emergency services personnel view the diversity of language, cultural customs, and cultural values within their community?

As assets

Historically, how did the fire service originate in the United States?

As communities of civilian volunteers.

Sometimes people send out unintended nonverbal messages that may be misunderstood by others. For example, how is an expression of personal disappointment often misinterpreted by others?

As disapproval of them

When should rewards be given following an accomplishment in an organization?

As soon as possible

During operations, if a fire officers encounters a problem or hazard, when should he or she relay that information to Command?

As soon as the fire officer realizes there is a problem or hazard

A restaurant is an example of which type of occupancy?

Assembly

What is the first step when developing a specific training program that is not already an existing program or lesson plan?

Assess the need

A(n) ______________ is used to present a series of simulation exercises that are used to evaluate a candidates competence in performing the actual tasks associated with a job.

Assessment center

Which of the following BEST describes when exposure investigations may occur?

At any point when symptoms appear

When conducting a fire inspection, where should the inspection begin?

At the exterior of the building

In general, at which level should a problem be solved within an organization?

At the lowest possible level

All personnel records must be kept confidential, except for ________ records.

Attendance

Which type of record is MOST likely to be used to provide data for payroll and benefit distribution?

Attendance

Which type of record is MOST likely to be used to support hazmat exposure records?

Attendance

Focusing on the speaker while ignoring any other distractions is a description of which listening component?

Attending

There are many ways to shrink a fire departments labor supply. What is one of the methods preferred by most fire departments?

Attrition

What does the A stand for in the ABCD of public education course design?

Audience

The first step that a company officer should follow in writing any document is to determine:

Audience, scope, and purpose

Which leadership style is required for supervision during emergency scene operations?

Authoritarian

Which type of leadership approach may be necessary to establish a company officers new relationship with his or her unit?

Authoritarian

Which NFPA term means an organization, office, or individual responsible for enforcing the requirements of a code or standard, or for approving equipment, materials, an installation, or a procedure?

Authority having jurisdiction

Historically, which kind of leadership style did fire officers use in both emergency and non emergency situations?

Autocratic

Which of the following are used in communities with municipal alarm box systems?

Auxiliary alarm systems

In the division of labor, work groups are often created based on which of the following elements?

Available resources

Which of the following is one of the three elements of Helmreichs error management model>

Avoidance

Which style of conflict resolution is MOST likely to result in a lose-lose situation?

Avoiding

Which location designator is assigned to the exposure to the left of the front side of the building?

B

A compartment filled with hot unturned gases and smoke above the flammable range is MOST likely to create the potential for:

Backdrafy

Which of the following are mandatory for all personnel conducting a fire and life safety inspection?

Badges and official identification

Which of the following would MOST likely be used to establish a secure perimeter at a fire emergency?

Barrier tape

What is the term for the level of funding that would be required to maintain all services at the currently authorized levels?

Base budget

Which type of radio is normally operated at a jurisdictions telecommunications center but can be scaled down for incident command posts?

Base radio

Of the following chief officer titles, which is the lowest in rank?

Battalion chief

Which level of administrative chief fire officer is responsible for managing the activities of several fire companies within a defined geographic area, usually in more than one fire station?

Battalion chief

Public safety education programs that consider diversity and different cultural beliefs are more likely to:

Be effective

To be effective in a CRM environment, leaders must _______________.

Be open to suggestions and constructive criticism

For profit fire and emergency services organizations are:

Becoming more prominent

Evidence at an emergency scene must be marked, tagged, and photographed:

Before the organization releases the scene

What does the B stand for in the ABCD of public education course design?

Behavior

The specific behavior to perform, the conditions in which it must be performed, and the performance measure are all part of a(n) _____________.

Behavioral objective

Which disparaging characterization describes the potential for written examinations to allow candidates to do very well on facts when they cannot apply them in real-life situations?

Book smart, street dumb

Which type of supervisor manages primarily by telling people what to do?

Boss

What happens to the number and complexity of decision-making situations as fire officers move up through the ranks?

Both the number and the complexity increase

Which of the following BEST ensures the problem solving process does not limit member participation?

Brainstorming

Which type of organization do private industries or nongovernmental organizations use to provide fire protection for factories, processing plants, and large private facilities?

Brigades

A ____________ is defined as an itemized summary of estimated or intended revenues and expenditures?

Budget

Which type of record is MOST likely to include budget requests that have no been funded?

Budget

Which of the following BEST describe what the company officer may be responsible for preparing in the budget process?

Budget for proposal and bid specifications

Which of the following is an example of legal requirements that may place limitations on practical training evolutions?

Building and fire codes

Which of the following would be the BEST source to consult in order to become familiar with the inspection requirements for the particular occupancy class or type?

Building and fire codes adopted by the jurisdiction

What was the first building codes originally developed to prevent?

Building collapse

If the IC decides the risk of an interior attack is worth the benefit, the IC must consider that:

Building collapse may occur earlier in modern construction

Which agency trains, equips, and funds tribal fire and emergency services organizations in the United States?

Bureau of Indian Affairs

Which of the following organizations is a good source for current information about personnel injuries and fatalities within the United States?

Bureau of Labor Statistics (BLS)

Ongoing skills refresher sessions are of particular importance for which type of public education program?

CERT

A technique used for extending budgets by implements alternative staffing procedures may be referred to as:

Call back

A company officer that motivates and supports personnel can create a work environment where personnel:

Can be invested in their work

Failure to follow procedures during a situation of sexual harassment:

Can have legal repercussions on officers and organizations

When students attempt to perform new tasks under instructor supervision, success is attained when they ___________.

Can perform the task safely without instructor input

Which of the following BEST describes the U.S. and Canadian Safety Color Codes?

Can provide clues to the nature of the hazardous materials in buildings and facilities

Which of the following is a major source for demographic data in Canada?

Canadian Census Bureau

Which of the following organizations is a good source for current information about personnel injuries and fatalities within Canada?

Canadian Centre for Occupational Health and Safety (CCOHS)

Which organization is MOST likely to provide fire fighting teams for maritime vessels carrying aircraft?

Canadian Defense Department

________ is considered one of the five Cs of radio communication.

Capability

The two types of budgets used by public organizations include operating and:

Capital

Which phrase best describes the receivers responsibility during the communication process?

Capture and interpret the information

Which of the following is the most common cause of firefighter fatalities?

Cardiac arrest

The purpose of a wellness program in the fire and emergency services is to lower firefighters risk of:

Cardiac arrest and other health problems

Although there are four common forms of staffing fire department organizations, most discussions divide the fire fighters into which two categories?

Career and Volunteer

Which of the following fuel types are classified as Class A fires?

Cellulose type fuels

One of the features of the scalar structure is that information is _________ for decision-making.

Centralized

Which of the following concepts is BEST illustrated by the fire chief issuing general orders that are then translated into specific assignments by supervisors?

Chain of command

CRM advocates speaking directly, yet in a manner that does not ___________.

Challenge the authority of a superior

Which of the following may be the recommendation that occurs as a result of a completed postincident analysis and critique?

Change in written policy

if a fire officer is unable to resolve a citizen complaint dealing with an operational issue, to whom should the complaint be forwarded?

Chief of operation

Which statement best summarizes the role of the supervising fire officer in decision making and problem solving?

Chiefs will be available for consultation, but the fire officers will run their stations.

What kind of process is communication?

Circular

Sidestepping can generally be seen as an attempt to ________ chain of command.

Circumvent

Which agency of federal government directly oversees CERT?

Citizen Corps

What is the primary focus of CERT?

Citizen disaster preparedness and response

An instructor must be familiar with the components of a lesson plan and must:

Clarify any points not understood with the appropriate authority

Halogenated agent systems are principally effective on which classes of fire?

Class B and Class C

Which class of standpipe system is intended solely for use by fire fighters?

Class I

Which document is used by the Human Resources department to determine the compensation level for a position?

Class specification

The National Incident Management System- Incident Command System (NIMS-ICS) has made the use of ________ mandatory.

Clear text radio communications

All positions within the organization must be ________ in order for the division of labor to be effective/

Clearly defined

According to recent studies on legacy and contemporary construction, during Vent Enter Search (VES), doors should be ______ following entry to increase occupant and firefighter tenability.

Closed

Teaching and directing subordinates through encouragement and advice is referred to as:

Coaching

____________ is a method of directing, instructing, and training a person or group of people with the aim of achieving some goal or developing specific skills.

Coaching

Which of the following BEST describes the difference between preincident surgery's and fire and life safety code enforcement inspections?

Code inspections ensure buildings are up to code while preincident surveys assist firefighting operations in the future

According to Studies of Social Power, which type of power is demonstrated when a fire fighter complies with an order to avoid punishment?

Coercive

Which style of conflict resolution is MOST likely to focus on the best interests of the organization?

Collaborating

_________ is a method whereby representatives of employees (unions) and employers determine the conditions of employment through direct negotiation?

Collective bargaining

Which of the following department types MOST likely would include full-time career and volunteer members?

Combination

Which type of fire department uses full-time career personnel with volunteer or paid-on-call to staff the department?

Combination

Which type of fire service organization may keep full-time personnel as well as a cadre of volunteers for certain operations?

Combination

Which of the following organizational levels within NIMS-ICS is responsible for directing, ordering, and/or controlling resources by explicit legal, agency, or delegated authority?

Command

The abilities to identify components of a situation, assess the need for action, and determine the nature of necessary interventions are necessary for creating:

Command presence

Which of the following is one of the three distinct roles of the company officers duties as identified by James O. Answer_Explanation: Chapter 3 Page?

Commander

As part of performing size-up, the first arriving officer on the scene must first transmit the condition/arrival report and then:

Communicate plans to all on-scene and responding personnel

What responsibilities do company officers have in the revision and monitoring process of policies and procedures?

Communicating problem or concerns to supervisors

_____________ is the successful transfer and understanding of a thought from one person to another.

Communication

Which of the following topics is addressed in the Crew Resources Management (CRM) system?

Communications

The success of any fire and emergency services organization relationship with its community and government is directly proportional to its:

Community involvement

Who is responsible for reporting the need for maintenance or replacement of equipment?

Company officer

In the context of risk reduction, who is in the best position to identify the needs of an individual?

Company officers

Which of the following is MOST likely to help satisfy the intangible needs of internal customers?

Company officers

What is a natural characteristic of fire fighters that officers can use as a stimulant in positive discipline?

Competitiveness

Which of the following is one of Gordon Duponts dirty dozen?

Complacency

A citizen finding fault with a fire fighters behavior is an example of which type of problem?

Complaint

Which of the following may require a company officer to speak on a citizens behalf to whomever is empowered to deal with the issue at hand?

Complaint resolutions

What does the C stand for in the ABCD of public education course design?

Conditions

What does the C in RECEO VS stand for?

Confinement

Using the order of model of communication, assuming an order was issued from the command to Engine 5, what was the last part of that communication?

Confirmation from Command

A state of opposition between two parties is an example of _________.

Conflict

Which role is a company officer most likely to play in risk reduction?

Connecting individuals with resources

Under common law and most statutory law, the existence of an emergency:

Constitutes implied permission to enter private property

When motivating and supporting personnel, company officer should acknowledge accomplishments that are appropriate and earned in order to have:

Continued meaning

What is the evaluation error called in which fire officers evaluate one subordinate against another instead of against job classification standards?

Contrast effect

Establishing and implementing mechanisms to ensure objectives are attained is referred to as the management function of:

Controlling

Which of the four functions of management is used when a fire officer considers the impact on the budget before making purchases?

Controlling

Which of the following would be a violation of the sterile cockpit concept?

Conversation that is unrelated to the immediate task

Which cause is identified in the largest number of fires?

Cooking

What is the current philosophical trend in labor/management relationship?

Cooperation

Which type of maintenance record is MOST likely to address damage to equipment from operator error?

Corrective

A formal process which assists in identifying and resolving personal, behavioral, or career problems affecting performance is referred to as:

Counseling

Which type of fire and emergency services jurisdiction is MOST likely to augment small town and rural fire departments?

County

Which of the following is an objective of the presentation step of instruction?

Create interest in the material

The appearance and quality of a written document are important for conveying:

Credibility

Which of the following resources BEST described as a specified number of personnel assembled for assignment?

Crew

When motivating and supporting personnel, rewards are __________ as motivational techniques.

Critical

The postincident analysis (PIA) and _______ are intended to determine whether the incident was conducted in the safety, most efficient manner/

Critique

Which of the following elements should be provided so personnel are able to perform a variety of tasks with proficiency?

Cross-training

Which of the following BEST describes the bottom line of customer service in emergency service organizations?

Customer satisfaction and value to community

Assigning tasks and career counseling are actions BEST described as:

Daily oral communication with the crew

To require a fire fighter to perform with a rusty skill set in an emergency situation is considered to be ____________.

Dangerous

Which of the following is a leadership trait that BEST describes the ability to make decisions quickly and effectively?

Decisiveness

If a fire fighter is faced with a life-threatening situation due to deteriorating conditions, which action should he or she take first?

Declare a mayday

If the incident commander decides to allow the building of origin to burn until additional resources arrive, it is considered a(n) __________ mode.

Defensive

When saving lives is highly unlikely and the risk to firefighters attempting to save property outweighs the gain, a(n) _________ mode is necessary.

Defensive

Which strategy is the most appropriate when a structure is fully involved in fire and the fire is threatening adjacent exposures?

Defensive

What is one of the five options available to fire departments if revenues are reduced?

Defer scheduled expenditures

Building codes:

Define the type of construction used to build structures

What does the D stand for in the ABCD of public education course design?

Degree

What is one of the best tools to use to improve time efficiency?

Delegation

Which of the following BEST describes the purpose of line personnel in the fire service?

Delivering services to the public

Which leadership style uses all the ingenuity and resourcefulness of the group in determining how to meet an objective or complete a task?

Democratic

All of the following are common ways of organizing a fire department except one. Choose the exception.

Demographics

What is the primary focus of information collected by the census?

Demographics

Which method of company-level training is described as an act of showing how to do something or how something operates?

Demonstrations

Incendiary devices are tangible items that are classified as __________ evidence.

Demonstrative

In the four-step method of counseling, the first step is to:

Describe current performance

Maximizing health and safety in the fire and emergency services is directly related to policies and procedures that are:

Designed to reduce risk

What must be accomplished before beginning foam application on a Class B fire?

Determination of how much foam will be needed

The fourth step in conflict resolution is:

Determine alternative options

Which of the following best describes the goal of policy analysis in fire and emergency service organizations?

Determine if policies are enforceable

What can a fire officer do to improve his or her effectiveness in handling an unpopular order?

Determine the history behind the order.

What is Rule 2 of the Rules of Engagement?

Determine the occupant survival profile

The first step in preparing a narrative report is to:

Determine the purpose

Which of the following steps is the first one of company officer should take to create command presence?

Determine what the situation is.

The evaluation step in the example of the risk management process includes:

Determining if personnel are able to complete assignments

What is the fire investigators primary responsibility when conducting a fire investigation?

Develop a properly documented case

What is Laymans final step in the five-step process of size-up?

Develop the plan of operation

What is the third consideration of Laymans situation assessment?

Develop the plan of operation

What is the key to using an authoritative style of leadership effectively?

Developing the trust and confidence of the subordinates before the incident

Attributes or qualities that can be described and messed during a promotional examination are known as _________.

Dimensions

What is one good method for keeping a conversation on the topic at hand?

Directed questioning

What is the general term for guidelines that a department establishes for fire fighters?

Discipline

What is the preferred technique used to determine how widespread a perceived problem is?

Discuss the problem with other fire fighters

Most fire departments meet the requirement to establish a rapid intervention crew (RIC) by ____________.

Dispatching an additional fire company

When fire spreads within an unconfined area, much of its heat:

Dissipates into the atmosphere through radiation and convection

Which of the following is one of Gordon Duponts dirty dozen?

Distraction

Which of the following BEST describes the concept of division of labor?

Dividing large jobs into smaller tasks for individuals

With _______, the specific assignment of a task to an individual makes that person responsible for completing the task and prevents duplication of job assignments.

Division of labor

Which of the following is a correct actin for an officer hearing a complaint that is directly related to his or her action?

Do not explain or offer and excuse

The initial size-up at the scene of an incident must often be conducted under intense pressure to _________.

Do something

Fire officers should act as if someone is always ________ when they are out of the station.

Documenting their actions

During a fire and life safety inspection, company personnel must ________ to avoid contaminating clean rooms or other environmentally controlled areas.

Don special clothing

Electrical systems:

Door hardware

What is the first step in Michael Taigmans conflict resolution model?

Drain the emotional bubble

Which of the following fire extinguishing systems is used MOST often where rapid extinguishment is required but reignition is unlikely?

Dry chemical systems

Which type of sprinkler system is used when there is a potential for freezing temperatures to affect the system?

Dry-pipe

Which of the following is a common component of a project plan?

Due dates

national Incident Managment System- Incident Command System (NIMS-ICS) should be established and followed:

During all training evolutions and exercises.

When do the majority of injuries to emergency service personnel occur?

During fire arrack and search and rescue activities

How often should a company officers address safety issues with their personnel?

Each shift

Corrective discipline is BEST defined as training that:

Educates rather than punishes

Which of the following is a component that should be included in a written infection control plan?

Education and training requirements

What is the strongest force that influences the performance and commitment of a volunteer fire fighter?

Effective leadership

One of the first skills required of company officers when dealing with irate citizens is:

Effective listening

Which of the following types of facility survey drawings shows side views of structures that depict the number of floors in a building?

Elevations

How are the fast and loud aspects of a typical Western world emergency response likely to be perceived by people from different cultures?

Embarrassing

A first line supervisor should categorize activities into three levels of priority, including:

Emergency response

According to a review conducted by the NFPA, what is the most common vehicle collision fire fighter death situation?

Emergency response in a personal vehicle

Company officers supervising the first-arriving unit to an incident are an example of the company officers duties to provide:

Emergency service delivery

The purpose of a(n) ________ is to increase the capability of providing detailed information to occupants and/or emergency responders who are on the premises.

Emergency voice/alarm communications system

All of the following are phases of an accident investigation except one. Choose the exception.

Employee administrative action

Usually the most effective method for assisting employees on how to resolve personal problems is done by referring them to the organizations:

Employee assistance program

Which of the following BEST describes an unfavorable work environment?

Employees are subjected to offensive behaviors

The OSHA Hazard Communication Standard (HCS) (Subpart X, Toxic and Hazardous Substances, 29 CFR 1910.1200) requires employers to identify hazards in the workplace, as well as train:

Employees how to recognize those hazards

Which of the following BEST describes one purpose of using Laymand RECEO-VS decision-making model?

Employs information gathered during initial size-up

Providing information about the workings of local government is an example of which form of positive discipline?

Empowerment

Which of the following leadership traits BEST describes providing support for others to succeed in accomplishing organization and personal goals?

Empowerment

___________ is an effective positive discipline strategy.

Empowerment

Giving subordinates the tools and methods to solve the problem or to make the change is referred to as:

Enabling others to act

A Theory Y manager believes that people need to be ________ rather than ________.

Encouraged/controlled

CRM _________ questioning.

Encourages

Which term describes funds that are set aside from a budget account, pursuant to a certain budget request?

Encumbered

As a subordinate, company officers are expected to represent their administration by :

Enforcing unpopular policies or orders

There are several things a department might do as part of compliance with a consent decree. What is one such thing?

Engage in community outreach

The MOST important consideration inspectors must remember when deciding how to begin fire and life safety inspections is to :

Ensure each and every compartment within the structure is inspected.

Model building codes provide municipalities and jurisdictions with the ability to:

Ensure life safety of building occupants

Which of the following is one of the 16 NFFF Life Safety Summit initiatives?

Ensure that fire fighters have access to counseling and psychological support services.

Which of the following is one of the two-fold purposes of fire and life safety inspections?

Ensuring that fire and life safety code requirements are adhered to within public facilities

Which of the following people are responsible for the ethical culture within an organization?

Entire organization

Formal training in an organizations ethics program for all personnel should be provided first at which point in employee training?

Entry level

Which agency enforces the federal laws establishing the civil rights of Americans in the workplace?

Equal Employment Opportunity Commission

Which kind of behavior can be described as consistent with the departments core values, mission statement, and value statements?

Ethical behavior

Shopping for personal items during inspections or pre-fire planning is BEST described as a lack of:

Ethical conduct

Agreed-upon philosophical principles that define what is correct and proper behavior for the members of a society are referred to as:

Ethics

Which of the following should be a brief written statement of the organizations values and expected behavior of both management and membership?

Ethics program

What is the next step in problem solving after implementing a solution?

Evaluate the results

_________ is the BEST description for critically analyzing information to determine how accurate it is.

Evaluating

Determining whether or not students have achieved learning objectives or course outcomes is the purpose of the _________ step in the four-step method of instruction.

Evaluation

At a live fire training session, one instructor must be assigned to ___________.

Every functional crew

The company officers duty is to use _________ to satisfy a citizens concern.

Every legal and ethical means

What is the name of the program developed by the NFFF to prevent line-of-duty deaths and injuries?

Everyone Goes Home

According to the Rules of Engagement, who is responsible for observing and reporting unsafe condition?

Everyone at the incident

Performances

Evolutions

In which situation is strong autocratic leadership the most essential?

Executing orders to evacuate a building.

What is the second critical factor to consider when developing a strategy?

Exposures

What is Rule 4 of the Rules of Engagement?

Extend limited risk to protect savable property

Unsafe conditions at an emergency incident are:

Externally controlled

Which of the following was one of the earliest incident management systems?

FGC

The 1996 OSHA ruling pertaining to fire fighter uses of SCBA was driven by which finding?

FIre fighters operate in an IDLH environment

What is the preferred method of communication between two officers during transfer of command?

Face-to-face

Proper lighting and compliance with local electrical codes at the fire station are examples of which type of safety related inspection?

Facilities

In the preincident plan, assessment of the roof, floor, and wall construction and their structural integrity should focus on ____________.

Factors that could lead to collapse

What is the first step in Laymans five-step analysis of emergency situation?

Facts

According to a study on structural stability of engineered lumber in a fire, legacy construction assemblies commonly:

Fail over small (local) area

The span of control may be exceeded when the Incident Commander:

Fails to delegate authority properly

Which piece of legislation requires maintaining an accurate record of the hours the employees have worked?

Fair Labor Standards Act

What does the first F in NFFF stand for?

Fallen

Personal ethics are learned primarily from which of the following sources?

Family

Which of the following is one of Gordon Duponts dirty dozen?

Fatigue

Organizations stationed on military installations are protected by which type of public fire and emergency services jurisdictions?

Federal

An active approach to customer service information gathering is based on listening to:

Feedback

Which type of code applies to existing buildings?

Fire

According to NFPA 1521, what is the minimum level of fire officer required to be a safety officer?

Fire Officer I

Which level of fire officer is generally associated with supervising a single fire company or apparatus?

Fire Officer I

Which level of fire officer is generally associated as being the senior non chief officer in a department?

Fire Officer II

What is the lowest level of fire officer that is qualified for a chief officer position?

Fire Officer III

Local jurisdictions often adopt one or more ordinances delegating authority to the ________ for protecting the public from fire and other life safety hazards.

Fire chief

Who has the ultimate administrative responsibility in a fire department?

Fire chief

Which of the following is legally enforceable?

Fire code and building code

What is responsible for preventing the contamination of evidence?

Fire crews on the scene

Who determines fitness-for-duty status after reviewing documentation of a members exposure?

Fire department physician

Which type of fire and emergency services organization is not under a specific government jurisdiction?

Fire district

Despite the invention of technical firefighting equipment, what is the most important resource on a fire scene?

Fire fighters

Which condition could ensue if it were not for the principle of unity of command?

Fire fighters could receive multiple, possibly conflicting, orders from different officers.

What is the recommended method for reducing resistance to the establishment of rules for appropriate workplace behavior?

Fire fighters develop their own set of rules

What is one rule that could prevent 8 to 12 fire fighter deaths per year if complied with every time?

Fire fighters must be seated and wear seat belts in transit.

When steam-powered fire engines were introduced in the 1800s, what was the reaction of many volunteer fire fighters?

Fire fighters were threatened by the apparatus and resisted their use.

During the evaluation of a new fire fighter, who determine each individuals skills, knowledge, aptitude's, strengths, and weaknesses?

Fire officer

Who has the best opportunity to improve the safety and effectiveness of fire operations?

Fire officer

Who is generally the first point of contact between the workers and the fire department organization?

Fire officer

Which of the following is one of the three primary components of a water-based fire protection system?

Fire pumps

Which of the following is one of the two unique leadership challenges faced by fire officers?

Fire station as a work location

A ____________ is created to charge a special fire protection tax to properties within the service area in addition to other county or municipal taxes.

Fire tax district

Which of the following best describes Type I construction in the NFPA 220 and the International Building Code classifications?

Fire-resistive

Which of the following is a fire and emergency services health and safety initiative?

Fire/EMS Safety, Health, and Survival Week

What do the Trianle Shirtwaist Company, the Beverly Hills Supper Club, and the Station Nightclub all have in common?

Fires at these businesses resulted in the adoption and amendment of fire codes

Throughout their careers, fire fighters experience four major events that change the way they relate to the formal fire department organization. What is one of those events?

First promotion to chief officer

Which of the following BEST defines who is responsible for establishing command using NIMS-ICS at an incident?

First-arriving officer

In general, which level of supervisor has the longest and most diverse reading list for its promotional multiple-choice examinations?

First-level

When an annual budget applies to a year that does not correspond to a calendar year, what is the budget-defined year called?

Fiscal year

OSHA requires that anyone who uses SCBA in work assignments must be trained in its use and _________.

Fit-tested in the equipment

Inventory records are BEST described as records of:

Fixed-assets

Class B type fuels include:

Flammable/combustible liquids

Which type of roof is commonly found on commercial buildings and may also support air-conditioning equipment?

Flat

Which type of drawing shows interior views of a building, including rooms, hallways, and cabinets drawn in correct relationship to each other?

Floor plan

Which of the following may be advisable when tracking the task progress of more complex tasks?

Flow or PERT charts

Which of the following fire extinguishing systems is MOST often used where application of water alone may not be as effective in extinguishing a fire?

Foam

Which type of special extinguishing system is used to protect gasoline storage tanks?

Foam

One of the guiding principles of the conflict resolution steps includes:

Focusing on common interests

Which of the following actions should a company officer follow if a violation of a fire and life safety inspection has not been corrected or a half hearted attempt was made and the hazard still exists?

Follow the organization's guidelines regarding how to gain code compliance

The fire officer has be both a leader and a(n) ________.

Follower

Company officers must be able to use the appropriate method for dealing with customer concerns and complaints:

For the goodwill of the organization.

Performance evaluations are generally divided into which two categories?

Formal and informal

The four-stage development model for becoming a cohesive team is:

Forming, storming, norming, and performing

Standpipe and hose systems are required on each floor of structures greater than:

Four stories

One hundred years ago, fire development within a structure was _____________-limited.

Fuel

Which term describes the total quantity of combustible products that are within a room or space?

Fuel load

The probationary period of new or promoted personnel should be used to evaluate an employees ability to:

Fulfill the job requirements

What is one of the higher-profile roles a fire officer can perform?

Functioning as incident commander

Which item is permitted at a live fire training session?

Gas-fired props

What is the flammable liquified of choice for most amateurs arsonists?

Gasoline

Which of the following is one of the two roles in which locally elected officials act relative to the development of the local budget?

Gatekeeper

What should be the first action a company officer takes before disciplining an employee about an absenteeism problem?

Gather all information about incident from the employee

What is the second step in the five-step process of decision making?

Generate alternative solutions

Which of the following BEST describes what company officers are responsible for in records management?

Generating raw data

The size of municipal fire and emergency services organizations primarily depends upon population and:

Geographic area served

Case of Fire:

Glass breaking

What is Rule 6 of the Rules of Engagement?

Go in together, stay together, come out together

Fire officers should consult their supervisors if they are going to make a decision that __________.

Goes beyond their scope of authority

Not all decisions are clear and may involve many choices that fall into the ______ range between the two extremes of right and wrong.

Gray

Which of the following water supply systems is preferred to support a hydrant?

Grid

During disciplinary procedures, _________ may be lodged by subordinates if an officer does not follow agreement procedures.

Grievances

The parking lot/driveway of a fire station is an ideal space for training with:

Ground ladders

Successful company officers choose to see their transition from unit member to company officer as an opportunity to:

Grow as a professional

Which federal directive mandates incident management training?

HSPD-5

Safety related inspections for equipment may include:

Hand tools

Which of the following provides the MOST accurate, generally accepted guideline for developing a text?

Have someone else proofread the document

What is an effective method of providing feedback to responders for improving their emergency radio communications skills?

Having personnel listen to recordings or their own radio transmissions during emergencies

Being able to manage time more effectively and to direct energy toward goals and objectives that provide the greatest good for the unit and community is a result of:

Having priorities

Which of the following is included in the example of a risk management process step called hazard assessment?

Hazard identification, severity of hazard, and future impact

As part of their responsibilities while conducting fire and life safety inspections, company officers must identify:

Hazardous conditions that might cause fire or contribute to spread

The NFPA 704 standard includes the widely recognized method for indicating the presence of ________ at commercial, manufacturing, institutional, or other fixed-storage facilities.

Hazardous materials

Which of the following statements is correct about the role of a fire chief should play in a company-level brainstorming session?

He or she should not attend the session

What does the blue field on an NFPA 704 symbol represent?

Health

Fire fighters should be medically examined periodically as long as they are engaged in performing emergency duties, with an emphasis on identifying risk factors that could lead to _______.

Heart attack

Which of the following is an indicator of rapid fire development?

Heavily smoke-stained or cracked window glass

Practical training evolutions reinforce skills learned during formal training and:

Help company personnel work together.

A company officers role in subordinates promotions includes:

Helping them investigate possible advancements

What does the controlling person demonstrate, according to the Blake and Mouton Managerial Grid?

High concern for results, low concern for people.

What does churning smoke indicate?

High heat-release rate

Nuclear power plants, bulk fuel storage facilities, hospitals, and jails are examples of __________ properties.

High-risk

Which of the following storage types would MOST likely require in-rack automatic sprinkler systems?

High-stack storage

Properties containing agricultural equipment, electronic data processing equipment, or scientific equipment; fire arts centers and storage or manufacturing sites are examples of _________ properties.

High-value

Society tends to expect a (an) _______ level of ethical conduct from members of the emergency services.

Higher

Automatic roof and wall vents are placed at the _______ point of a roof or wall.

Highest

Which of the following is part of the postincident critique?

Highlight strategic and tactical concerns

Which of the following hazard zones presents the highest potential hazard to fire fighters?

Hot

In a compartment fire, heated products of combustion and entrained air become _________ than the surrounding air.

Hotter

The _______ gases in thermal layering will be in the top layer.

Hottest

Which of the following factors is MOST likely to be an indication of how owners/occupants feel about a safe work environment?

Housekeeping

In the absence of a municipal water system, the owner/occupants elevated water tank on the buildings roof is inspected regarding:

How well the system is maintained

Which of the following duties of the company officer include evaluating personnel performance and administering policies and procedures efficiently and equitably?

Human Resources management

The ________ management school developed by George Elton Mayo shifted the focus to pay more attention to the workers and to working conditions that would make them more productive.

Humanistic

Which agency launched a Web-based system in 2005 to report near misses?

IAFC

Which organization developed the Rules of Engagement (ROE)?

IAFC

What is the largest fire service labor organization in the United States?

IAFF

NIMS requires that incidents be managed with which system?

ICS

What is the first step in the budget process?

Identification of needs and required resources

Which of the following is a primary goal of preincident planning?

Identify in advance suitable strategies, tactics, and actions

What is the first step in establishing a local public education program?

Identify the fire or life-safety problem

The first step in motivating and supporting personnel through empowerment is to:

Identify the problem

The first step in the planning model is to:

Identify the problem that requires a response

Risk control techniques are BEST described as:

Identifying control measures for each significant risk

Data gathering during occupancy survivability profiling assists in determining:

If occupants can survive smoke conditions

Which of the following is one of the common human behavior factors that lead to a loss of situational awareness?

Ignoring out-of-context information

Which type of feedback is obtained from the students at the conclusion of a training program, usually in the form of a short survey?

Immediate

Infractions observed during practical training evolutions that address new skills?

Immediately

What does the I stand for in IDLH?

Immediately

When a life-threatening hazard is discovered during an inspection, correction must occur _____________.

Immediately

Which of the following BEST describes when a company officer should address an unsafe act witnessed during on scene operations?

Immediately

What is the fourth step in the five-step process of decision making?

Implement the solution

Which step of the budget process is BEST described as identifying an approved course of action for funds?

Implementation

Which of the following is the most common cause of a fire code violation pertaining to egress points?

Improper storage

Which of the following is an example of an unsafe act that may occur at an organizations facilities?

Improper use of hand tools

According to a study by Captain William R. Mora, three-fourths of LODDs occur ___________.

In enclosed structures

When the fire officer observes poor performance by an individual on an incident scene, the matter should be discussed ____________.

In private

During a critique, in which order should fire officers present their descriptions of the incident?

In the order they arrived on scene

Staff duties are MOST likely to be assigned to line personnel:

In volunteer organizations

The BEST way to explain what is expected of a new employee is:

In written form and to seek feedback

A fire fighter complaining about work assignments in a fire station is an example of which of the four broad categories of problems that a fire officer may encounter?

In-house

Which of the following is one of the four broad categories of issues a fire officer can expect to encounter?

In-house

What does I stand for in NFIRS?

Incident

What does the I stand for in CISD?

Incident

Who is responsible for conducting the fire cause investigation?

Incident Commander

A fire officer develops a(n) ________ to address and minimize the chances of harm by identifying and controlling the factors that lead to fire fighter injury or death?

Incident action plan

Which component of ICS outlines the strategic objectives and states how emergency operations will be conducted?

Incident action plan

Which determines when it is safe to reduce the level of PPE at an incident scene?

Incident command and safety officer

In the ICS, who is responsible for assigning the needed resources to perform the tactical assignments at an incident?

Incident commander

Who is responsible for completing the National Fire Incident Reporting System documents?

Incident commander

As a part of motivating and supporting their personnel, a company officer can empower their employees to help:

Increase productivity

Which of the following may be a result of not providing adequate rehabilitation for crew members at an incident?

Increased risk of illness or injury

The Blake and Mouton Managerial Grid style that represents the lowest level of concern for results and people is called the _________ style.

Indifferent

Ensuring that unit members are physically and mentally prepared to respond to emergency situations during their work shift requires _________ preparation for an emergency response.

Indirect

The laissez-faire leadership style shifts decision making to the __________.

Individual fire fighters

What is done periodically to validate and update the job description and the KSA technical worksheet associated with a given position?

Individuals within a classification are surveyed regarding the frequency and importance of job tasks.

If you or a member of your crew has blood splashed on them, the person who arranges for the necessary testing according to NFPA 1581 is the:

Infection control officer

Which of the following is considered one of the five general purposes for interpersonal communication?

Influencing

One of the basic principles in building an effective team is to:

Inform each person how they fit into the team

What action comes after gathering customer service information?

Information interpretation

NFPA 201 uses the term management in conjunction with Level I Fire Officer responsibilities such as:

Information, incident, and human resources

The primary types of formal speeches and presentations for company officers include persuasive, instructional, and:

Informative

Which of the following is one of the four categories of psychomotor skills?

Initial

A plan of operation is another term for:

Initial action plan (IAP)

______________ is the term for the report that describes what you have and what you are doing at an incident, and that provides direction for other units that will be arriving.

Initial report

What is the primary focus of the Risk Watch program?

Injury prevention

Which skills promote synergy between the mechanical element and human players?

Inquiry and advocacy

Fire cause determination belongs to the ________ category of duties for the Level I Fire Officer.

Inspection and investigation

Which of the following is created through documentation for every occupancy that the organization inspects?

Inspection history

A company officers understand of building construction is MOST likely required for:

Inspections and investigations

Which of the following BEST describes a reason why a leave requires may be denied?

Insufficient staffing

Which of the following leadership traits refers to the application of a consistent set of morals or values to the decision-making process?

Integrity

_______________ is the complex system of inherent attributes that determine a persons moral and ethical actions and reactions.

Integrity

Which type of emergency incident simulation format is the most complex and expensive?

Interactive emergency scene simulation

What has been used in recent years to streamline purchases and leverage greater discounts?

Interagency cooperation

Frederick Winslow Taylor viewed workers as cheap, stupid, and _________.

Interchangeable

A complaint about another member of the company is an example of ________ conflict.

Internal

Unsafe acts at an emergency scene are __________ factors that a company officer or a member of the crew may perform that may contribute to injuries or fatalities.

Internal

Which of the following is one of the three command options that the first-arriving company-level fire officer has when arriving at an incident and assuming command?

Investigation mode

Which of the following is the BEST reason for having a meeting for information-gathering purposes?

Involves customers in a decision-making process

Which of the following occurs when an individual has justified unethical action internally?

It becomes easier to commit unethical actions

Should an end-of-class examination be written or practical?

It can be either

Which of the following BEST describes why exit drills are conducted?

It familiarizes occupants with exit procedures and routes.

Which of the following is a correct statement about the International Association of Fire Fighters?

It has impacted nearly every aspect of a fire fighter's job

How can the balance of power between labor and management be described during the 20th century?

It has swung back and forth like a pendulum

Which of the following MOST accurately describes the purpose for outlining a document?

It helps the writer establish the logical flow of the material

Which of the following statements is correct about organizing a volunteer fire department as an independent nonprofit corporation?

It is done as a 501(C) organization

Complete the principle of CRM: Humans create technology; therefore ____________.

It is fallible

One of the best ways to ensure approval of a budget proposal is to show that _________.

It is necessary to comply with some legal requirement

Fire fighters who want to initiate a harassment complaint have three methods for doing so. At which level must they first make contact?

It is their choice.

Which of the following is a correct statement about sexual harassment?

It may be the result of offensive verbal conduct.

Which document is used by Human Resources department to summarize the scope of the job and provide examples of the typical tasks a person holding that position might be expected to perform?

Job description

What is the first step in the Lubnau and Okray five-step model for conducting a successful debriefing?

Just the facts

Pretending an action is legal or ethical is BEST described as _______ of unethical behavior.

Justification

Changes in inventory records must be noted, reported, and in some cases:

Justified

What is one of the three recommended activities for fire officers to help them work effectively with their supervisors?

Keep the supervisor informed

The three major tasks of managing preincident data include gather data, entering data into databases, and:

Keeping data current

Public image

Know how to inspect and test price fire protection and signaling systems

Describes a responsibility of a company officer?

Knowledge of all applicable local, state/provincial, and federal laws

What allows fire officers to be able to predict where the fire is burning and where it will spread?

Knowledge of fire behavior

Which of the following terms is described as a negotiated legal agreement between a labor organization and a local jurisdiction?

Labor contract

Which of the following is a trait that undermines a company officers authority and ability to lead their unit?

Lack of consistency

Which of the following is an example of an unsafe act at an emergency scene?

Lack of situational awareness

What make a grapevine flourish?

Lack of timely and accurate official information

Which leadership style is best used when working with experienced fire fighters on duties that pose little hazard

Laissez-faire

Career (full-time) fire service organizations are MOST likely to be found in:

Large cities

Inside a centralized structure, in which of the following instances would the span of control MOST likely be exceeded unless it is delegated?

Large organizations

Which of the following MOST accurately describes a planning factor for supervision at practical training evolutions?

Larger evolutions require more supervisors.

According to Dr. James Reason, what is one of the two ways that holes appear in the layers of defense?

Latent conditions

Which step in a typical pattern of smoke movement occurs second?

Lateral spread along the ceiling

A public that is dissatisfied with a fire and emergency service organizations customer service is MOST likely to demand changes in:

Leadership

Which of the following concepts must a new company officer learn and apply in order to meet the challenge of providing a safe and efficient unit of operation?

Leadership

Which of the four functions of management means guiding or directing in a course of action?

Leading

Which of the following is MOST likely to be the cause of loss to team unity, personnel transfer, and legal disputes?

Leaving conflicts unresolved

When preparing for a fire and life safety inspection, company officers must know that purpose of the inspection, which is:

Leaving the occupancy safer than before the inspection

In order to motivate subordinates to do the same, company officers must adhere to a standard of ethical, moral, and _______ behavior.

Legal

According to Studies of Social Power, an incident commander directing resources on an incident is an example of _________ power.

Legitimate

CRM does not advocate or support any undermining of ___________.

Legitimate authority

Information about previous fire and life safety inspections may reveal noncompliance patterns of the ownership that may indicate:

Level of commitment to fire and life safety

Which of the following would typically be considered the MOST important reason for an organization to enforce an e-mail policy?

Liability protection

Which member of the ICS command staff is the incident commanders point of contact for representatives from outside agencies?

Liaison officer

To which rank do fire fighters report directly?

Lieutenant

The decision to repair or replace equipment is based on its maintenance record, as well as its:

Life expectancy

The primary concern when a conducting a company-level fire and life safety inspection is:

Life safety

Which incident priority takes precedence over the others?

Life safety

According to the Rules of Engagement, how much risk is acceptable in attempting to save property that is savable?

Limited

Functional supervision is MOST often useful when the distinction between ___________ is blurred.

Line and staff functions

What is the second step in the five-step approach to making a decision?

List options

Exposure protection must be present during all __________ evolutions.

Live-fire

MOST municipal fire and emergency services organizations structure themselves to reflect what type of government structure?

Local

Who determines the number of questions needed to assess the candidates knowledge within each particular area?

Local exam committee

Local jurisdictions often adopt national model building and fire codes and standards through:

Local ordinances

An employees rights during corrective discipline are established by:

Local policy or state/provinvial laws

Staff personnel in the fire service are MOST likely to perform what type of function?

Logistics

Which of the following is a member of the ICS general staff?

Logistics officer

When does the first phase of size-up begin?

Long before the incident occurs

Which type of feedback focuses on the effectiveness of the program in relation to the desired effect?

Long-term

What does the accommodating person demonstrate, according to the Blake and Mouton Managerial Grid?

Low concern for results, high concern for people.

The three contents-hazard classifications of occupancies by NFPA 5000 and NFPA 1 are:

Low, Oridinary, and High

Decision-making authority should be delegated to the ________ in a decentralized organizational structure.

Lowest level possible

A goal of an effective fire officer is to delegate decision making in routine activities to the ____________.

Lowest possible level

A commonly encountered variety of unethical behavior is:

Lying

What is the first obligation in a mayday situation?

Main radio discipline

Which of the following is the role of company officers in a public relations program?

Maintain a positive public image

Employee relations include all activities designed to ___________.

Maintain a rapport with the employees

In an assessment center role-play simulation where a candidate is dealing with a subordinate with an issue, which of the following is a key point?

Maintain control of the interview

Examples of non emergency workplace casualties include fatalities or injuries sustained during administrative duties, training, and:

Maintenance

Which type of record is MOST likely to be used to justify the replacement of outdated equipment?

Maintenance

What is the fourth step in the five-step approach to making a decision?

Make a choice

Which actions must a company officer take when encountering situations in which an organizations plans are inappropriate?

Make an immediate decision

Which of the following BEST describes the role of a Company Officer I regarding resource allocation?

Make best possible use of available resources

When citizens ask fire officers about non fire issues, such as where the nearest flu shot clinic is, and fire officers do not know the ANSWER, what should they do?

Make every effort to find the information and provide an ANSWER to the citizen

A good size-up requires officers to look carefully and assess what can be seen, and to __________ about what cannot be seen.

Make reasonable assumptions

Division of labor is important in organizational structures because it helps:

Make specific, clear-cut assignments

In Laymans RECEO-VS model, overhaul is a term used to describe:

Making a scene secure from rekindle

What is BEST described as the number of direct subordinates one supervisor can effectively manage?

Manageable span of control

Which of the following terms refers to the administration and control of projects, programs, situations, or organizations?

Management

Which term is best defined as the systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way?

Management

Which of the following is included in the development process of preincident plans?

Managing data from multiple plans

Which level of fire officer would expect to find an examination question pertaining to the evaluation of a fire company's performance?

Managing fire officer

According to the text, what will be a fire officers greatest challenge?

Managing people

Which of the following BEST describes an officers orders at an emergency incident?

Mandatory

Which of the following is the MOST accurate statement in regards to departmental policies and procedures?

Manuals must be revised periodically

Which of the following factors are defined by the International Building Code classifications?

Materials and fire performance of the building elements of the structure

According to the Annex A of NFPA 1021, public safety personnel must make choices based on the __________.

Maximum benefit to the citizens and the community

When developing a preincident plan for an occupancy storing hazardous materials, it is of particular importance to determine the ____________.

Maximum inventory of the materials

Which of the following BEST describes the company officers level of participation in labor/management relations?

May be an active participant in the process

What BEST describes a company officers responsibility regarding a fire and emergency service organizations procedures?

May have input in developing them

When looking for potential signs of substance abuse, one symptom:

May not be enough to indicate substance abuse

Which of the following is the most important life safety item to be inspected during a fire and life safety inspection?

Means and egress

Which of the following is a common post examination promotional consideration?

Medically qualified

The method used to coney the message from the sender to the receiver is the _________.

Medium

Regardless of the type of system or means of activation, all fire detection/signaling systems must:

Meet NFPA 72, National Fire Alarm Code

When providing training, fire officers act in another roles besides instructor. What is that other role?

Mentor

__________ consists of assigning an experienced member of the team to help a less experienced person.

Mentoring

_____________ is a developmental relationship in which a more experienced person helps a less experienced person by providing a deliberate learning environment through instructing, coaching, providing experiences, modeling, and advising.

Mentoring

A retail store is an example of which type of occupancy?

Mercantile

Which type of occupancy fire is associated with a high-than-average number of fire fighter line-of-duty fire deaths?

Mercantile

Learning objectives for practical training evolutions must be defined through the creation of a lesson plan and must be:

Met by the end of the evolutions.

One of Frederick Winslow Taylors four principles of scientific management is to replace rule-of-them work method with ________.

Methods based on scientific study of the tasks

Which U.S. Supreme Court case determined the need for warrants in fire investigation?

Michigan v. Clifford

What is the fire officers role when using a purchase order to obtain a service?

Minimize the cost

An error or fault resulting from defective judgment, deficient knowledge, or carelessness is termed a(n) ___________.

Mistake

Which of the following is a common electrical hazard found during fire inspections?

Misuse of extension cords

Which communication method is a radio-operated device that allows a station to transmit dispatch information, patient t status updates, and other confidential messages?

Mobile data terminal

A code developed by a standards-developing organization that is made available for adoption by authorities have jurisdiction is a(n) ______________.

Model code

The Rules of Engagement are ____________.

Model procedures

Which step in the budget process is MOST likely to help prevent a budget crisis in the event of fiscal changes?

Monitoring

What is progressive discipline?

Moving from positive discipline to negative discipline

The number of civilian deaths in structure fires is _________ the number of fire fighter deaths in those same structures.

Much lower than

What is the major risk factor that should be considered with assembly occupancies?

Multiple-fatality fires

Businesses that maintain their own resources such as facilities, personnel, and equipment often enter into:

Mutual aid agreements

Which agency establishes standards for live fire training?

NFPA

Which organization officially sponsors Fire Prevention Week?

NFPA

Which of the following NFPA standards addresses two-in/two-out and initial rapid intervention crew (IRIC) procedures?

NFPA 1500

Which of the following is the NFPA Standard of Fire Department Occupational Health and Safety Program?

NFPA 1500

Services incident management system?

NFPA 1561

The NFPA Standard on Fire Department Infection Control Program is:

NFPA 1581

Which NFPA standard covers health-related fitness programs for fire department members?

NFPA 1583

Which NFPA standard provides information or preincident planning?

NFPA 1620

Which of the following NFPA standards provides guidelines for design and installation of smoke and heat bending equipment?

NFPA 204

Within the NFPA requirements for Fire Officer I, what are the requirements for certification as an instructor?

NFPA Fire Instructor I

Technology:

National Fire Protection Association and International Code Council

Which of the following is BEST known as a voluntary, confidential, non-punitive way to report incidents that could have led to injury or death of personnel?

National Firefighter Near-Miss Reporting System

To be effective, how should a candidate act during role-playing exercises?

Naturally

As part of active listening, when should the listener interrupt the speaker?

Never; the speaker should be allowed to have a full say.

Which of the following is MOST likely to be an indication that revisions should be made to policies and procedures?

New technology being used

Which of the following statements about the requirement for a search warrant to collect evidence at a fire scene is correct?

No warrant is required if collection is conducted while the fire service is on scene and the evidence is in plain view

Does the message component of the communication cycle need to be written?

No, it can be a facial expression or other nonverbal statement.

Does the sender in the communication cycle need to be a person?

No, it can be a sign, a sound, or almost anything meant to send a message.

Activity records (incident reports) are MOST likely to include information about:

Nonemergency responses

Poise and personal appearance can BEST be described as:

Nonverbal components of communication

Which of the following is one of Gordon Duponts dirty dozen?

Norms

In the context of having their security threatened, fire fighters may do what is necessary to survive. In that situation, how will they feel, typically, about advancing the objectives of the fire department or their officers?

Not highly motivated

Which of the following is one of the four basic tasks expected of a good fire officer, as report by a recent surgery of chief fire officers?

Notifications

Which agency mandates blood borne pathogens training in the fire service?

OSHA

During a fire and life safety inspection, the inspector should look for any ___________, permanent or moveable, that will reduce the width of the original exit passageway.

Obstruction

The primary purpose of an investigation of a complaint is to ____________.

Obtain addition information

The majority of model code families relating to buildings and fire safety in North America are based on use of the building or structure and:

Occupancy type

Which strategy would an incident commander select when he or she believes the benefits of controlling and extinguishing the fire outweigh the risks to fire fighters?

Offensive

In a centralized system, decisions are made by:

One person at the top

After the initial risk assessment performed as part of incident size-up, risk assessment should be __________ throughout the incident.

Ongoing

Which type of budget included personnel salaries and benefits?

Operating

Which member of the ICS general staff is responsible for the management of all actions directly related to controlling the incident?

Operation section chief

What is the primary product of a strong emphasis on SOPs?

Operational efficiency

The ______ section chief manages the incident tactical activities.

Operations

At the local level, fire and safety codes are enacted by___________.

Ordinance

Which of the following is a term commonly used to refer to Type III construction?

Ordinary

Which of the following BEST describes the process of making changes to policies and procedures?

Organizations should have a process for evaluating the need for changes

The management function of coordinating tasks and resources to accomplish a units goal and objectives is referred to as:

Organizing

Which of the four functions of management does the fire officer use to take the available people, equipment, structure, and time and develop them into an orderly, functional, and structural unit?

Organizing

Fire will row and spread with sufficient fuel and:

Oxygen

Which acronym stands for the systematic method of accounting for all personnel at an emergency scene?

PAR

During non-emergency situation, which style of leadership should fire officers normally use?

Participative

Which method of customer service information gathering requires little effort or money?

Passive

Outside aid agreements are similar to mutual aid agreements except that:

Payments are made in outside aid agreements

Which legislation enacted in 1883 established the civil service system in the U.S. federal government?

Pendleton Act

Which legislation was enacted by Congress in response to corruption at Tammany Hall?

Pendleton Act

What os the Theory X manager believe?

People do not like to work.

Which type of record is MOST likely to help steer subordinates towards success?

Performance

The MOST likely problem to arise from having more than one supervisor is that employees follow the last order received without:

Performing the previous order

Which of the following BEST describes an example of a complex training evolution?

Performing urban search and rescue

How should volunteer department handle periodic personnel evaluations?

Periodic evaluations should be provided for all members.

Other than:

Personnel files

What is the collective term for such building parameters as overall height, length, width, and number of stories?

Physical elements

Which of the following is a condition that can negatively impact the health and safety of responders?

Physical stresses of firefighting

According to Maslows Hierarchy of Needs, the most basic human needs, at the bottom of the ladder, are known as _________ needs.

Physiological

An automatic sprinkler wet-pipe system is BEST described as having:

Piping constantly full of water under pressure.

Which type of roof has a peak along one edge or in the center?

Pitched

Which of the four functions of management deals with developing a scheme, program, or method that is worked out beforehand to accomplish an objective?

Planning

Which type of management function helps to determine in advance what an organization, group, or individual should do and how it will get done?

Planning

A(n) ____________ should the exterior of the structure, site access, doors, utilities access, and other aspects of the building.

Plot plan

Which of the following topics is addressed by the Risk Watch program?

Poisoning prevention

To be effective in a role-playing exercise, a candidates supervisory decisions should be strictly based on _________.

Policies and regulations

Which type of organization document is developed to provide definite guidelines for present and future actions?

Policy

Budget preparation is a process that is both technical and _________.

Political

Which of the following is an example of environment noise?

Poor radio reception

The wants of internal customers are MOST likely to include:

Position security

What are the two sides of fire service discipline?

Positive and negative

When giving a public relations speech, the company officer should maintain a _________ throughout the presentation.

Positive, non combative attitude

The incident safety officer reports pertinent information relating to the safety and health issues on an incident in which document?

Post incident analysis

Which of the following is MOST likely to be a consideration for training needs determination?

Postincident analysis reports

Which of the following items should a company officer note the location of while surveying a buildings exterior?

Power lines

Medical records kept by fire and emergency service organizations are MOST likely to include:

Pre-employment medical exams

A survey made by a fire company is primarily conducted to collect information for:

Pre-incident planning

Which of the following BEST describes when the earliest actions of size-up should be started?

Preincident

A ____________ is described as a document developed by gathering general and detailed data used by responding personnel to determine the resources and actions necessary to mitigate anticipated emergencies at a specific facility.

Preincident plan

What is one example of sociological noise in communication?

Prejudice

What is the first step in the four-step method of instruction?

Preparation

What is the second step in the budget process of fire and emergency service organizations?

Preparation

What is the second step in the six-step budget process?

Prepare the budget request

The fundamental goal of public safety education programs is to _____________.

Prevent injury, death, or loss due to fire or other types of incidents.

Recommendation

Progress

What type of narrative report is chronological in nature?

Progress

What is one of the four area typically evaluated in a structured probationary program monthly fire fighter assessment?

Progress in learning the district

What is one of the most important reasons for establishing and maintaining an effective incident command structure at every incident?

Promote situational awareness

Which of the following is one of the best methods for providing a safe workplace facility?

Proper maintenance of facilities

Demographics are used in public service to determine specific groups within the service area in order to:

Properly serve their needs

Which of the following BEST describes why preincident surveys should not be conducted alongside inspections?

Property management may not be as cooperative

Which of the following is one of the top three local tax revenue sources?

Property taxes

The budget of fire and emergency service organizations generally refers to the narrow financial budget limit in of:

Proposed expenditures and expected revenue sources.

Which famous California measure was passed by voters to stop the tend of dramatic increases in property taxes in 1978?

Proposition 13

Which of the following is an area where a company officer will MOST likely not be allowed to take photos or videos for a preincident survey?

Proprietary area

Time, owner resistance, and ___________ are all factors that may hinder the collection of data during a fire inspection.

Proprietary information

Which of the following systems is MOST likely to be used to protect commonly owned buildings in a single location such as a college campus or industrial complex?

Proprietary systems

Two basic topic areas of life safety information in a survey include protection and evacuation of occupants, as well as the:

Protection of firefighters

Knowing the statistics and the causes of casualties is MOST likely to help a company officer:

Provide company-level safety training to reduce or possibly eliminate risks

Which of the following BEST describes the purpose of a fire and emergency service organizations policies?

Provide formal written guidelines needed for operation

Establishing a professional work environment means that company officers should:

Provide opportunities for employees to contribute

Which of the following is an effective listening technique that a fire office should use during an argument?

Refrain from commenting until the other person is finished

Which type of organization document is developed by various government or government-authorized organizations to implement a law that has been passed by a government body?

Regulation

__________ is the process of providing rest, rehydration, nourishment, and medical evaluation to members who are involved in strenuous or extended-duration incident scene operation.

Rehabilitation

Information gathered from postincident activities can BEST be used to:

Reinforce proper response activities

What is the term for the ability of a test to ensure what it is intended to measure on a consistent basis?

Reliability

The BEST approach for satisfying company officer responsibilities to the public is to:

Remember that officers are stewards of provided resources

Salvage may consist of protecting property in place or:

Removing it from the fire area

Which purchasing process is best suited for complex, technical items?

Request for proposal

Preincident surveys and fire and life safety code enforcement inspections may both be conducted during a single visit if:

Required by the department

The ICS command structure should fit the __________.

Requirements of the incident

Layman's sequence for identifying priorities and developing an action plan starts with:

Rescue

An inconsistent application of the rules may lead to which of the following reason for personnel breaking the rules?

Resentment

Which of the following is one of the five component of NIMS?

Resource management

Company officers have a responsibility to _________ themselves and abide by the convictions if they expect the same from others.

Respect

What is the first role of a fire officer when dealing with a citizens complaint?

Respond in a professional manner

What is MOST likely to be the benefit of using orders and directives?

Result in less need for supervision in the future

If a fresh oxygen supply is introduced to a fire in the smoldering phase, the fire will _________.

Resume the fully developed phase

Which of the following thermal properties of the compartment is BEST described as slowly absorbing and releasing large amounts of heat to maintain temperature?

Retention

Which term is defined as the income of an organization that is to be used for payment of expenses?

Revenue

Which of the following should occur when conducting a closing interview after the inspection has found violations that are immediate threats to life safety?

Review, discuss, and correct violations before leaving.

A departments official letters should be:

Reviewed for accuracy

The process of identifying exposure to hazards and selecting, implementing, and monitoring results of appropriate techniques to handle exposures is known as:

Risk management

Which of the following describes a condition when unturned fire gases accumulated in top of compartment ignite and flames propagate through the hot gas layer or across the ceiling?

Rollover

Incident Command System (ICS) is BEST described as the basis for:

Safe and efficient incident scene management

Using the Incident Priorities approach, what is the first consideration if rescue is contemplated at a scene?

Safe ingress/egress for occupants and firefighters

Which ICS position has the authority to immediately suspend or alter activities on an incident scene?

Safety Officer

The task deemed MOST important to the company officer is:

Safety and personnel

Ensuring the integrity of equipment, vehicles, facilities, and personnel qualifications is the goal of:

Safety related inspections

Human Resources management is built from two generalized schools of management thought. Which of the following is one of those schools?

Scientific

What must a fire officer do after he or she requests a fire investigator to respond to a suspected crime scene?

Secure the scene

____________ is a leadership skill involving having a vision that views situations from all angles while still understanding tradition/

Seeing opportunities

Which of the following safety policy and procedure is addressed in NFPA 1852?

Selection, care, and maintenance of SCBA

What is the fifth level of Maslow's hierarchy of needs?

Self-actualization

Which of the following reasons for lying refers to an increase in perceived competence of an individual in the eyes of others?

Self-esteem

What is the best implementation strategy for a solution that will require significant behavioral change on the part of those tasked with implementing it?

Sell the program to get willing participation.

Which of the following elements of communication BEST describes the person who initiates the message?

Sender

Which of the following is one of the three immediate command functions that must be accomplished as part of the first-arriving fire officers initial radio report?

Setting the action plan

FIRESCOPE was created as a result of ____________.

Several massive wildland fires in California

Which of the following factors has the greatest effect on an objects rate of combustion?

Shape

All of the following are areas in which the fire officer needs to keep the chief officer informed except one. Choose the exception.

Shift roster

Which union member is appointed or elected to the be first line of labor representation in the workplace?

Shop steward

A common cause of unethical conduct in fire and emergency services organizations is:

Short-cut mentality

Which of the following BEST describes the type of training evolution for lifting and setting ground ladder?

Simple

Which of the following is an advantage of preincident surveys that includes only essential information?

Simple to develop, use, and maintain

Locations for training evolutions should reflect actual locations and should:

Simulate emergency conditions in which the unit may operate.

What is the first step of an operational risk management process and includes considering communications plans, weather factors, and previous incident behavior?

Situational awareness

Which term means the level of understanding and awareness one has regarding the reality of a set of conditions?

Situational awareness

What is the first Rule of Engaement?

Size up the tactical area of operation

Field sketches for survey information records should be made showing the structures:

Size, location, and components

Which term describes the systematic process of gathering and processing information to evaluate the situation and then translating that information into a plan to deal with the situation?

Size-up

Which type of municipal organization is MOST likely to have personnel that service multiple roles in order to provide a full range of services?

Small

Company officers can and should develop multi-company evolutions that involve:

Small numbers of units

For which type of incident was the Fire Ground Commander program designed?

Small to medium-sized urban incidents

Which type of department would be more likely to turn to an external source for examination questions?

Smaller

Hazmat or biological/medical exposure records are a part of medical records that include exposures to:

Smoke

What is the cause of the majority of fire fighter non-cardiac-related fatalities that occur while operating inside structures?

Smoke inhalation

Which of the following fire protection systems, when activated, may potentially restrict movement throughout a structure?

Smoke, heat, or alarm activated doors

Which statement about the use of a non-English language in emergency response is correct?

Some major city departments have gone so far as to make such a language the primary language of the station

Which of the following behavior models established by Blake and Mouton is the preferred behavior for fire officers to have?

Sound

The concept that an individual is limited in the number of subordinates that can be effectively supervised is known as:

Span of control

In a bidding process, the requirements that the purchase must meet are stated in the ________.

Specs

What was the (often corrupt) system called that was used to appoint or promote people to public jobs prior to the modern use of merit-based system?

Spoils system

The most common injury sustained by emergency responders operating on the fire ground is:

Sprains and strains

Which type of information is included in the first part of a beginning of shift report?

Staffing

Which type of organizational document establishes or prescribes specific operational or administrative methods to be followed routinely for the performance of designated operations or actions?

Standard operating procedure

An organizations policies and procedures is MOST likely to also be known as:

Standard operating procedures

Which type of plans include policies, procedures, and rules that are used frequently to manage the day-to-day emergency and non-emergency unit activities?

Standing

During preincident planning, which approach should be taken when there are hindrances to data collection?

Start with a basic plan and add it over time

What public fire and emergency services jurisdiction is MOST likely to provide training academies for local departments?

State/provincial

What type of public fire and emergency services jurisdiction is generally organized for forest, wildland, and urban-interface fire suppression?

State/provincial

Which of the following are used to increase the pressure in the fire protection system when needed in occupancies where it is impractical or impossible to maintain water storage for fire protection?

Stationary fire pumps

In the Blake and Mouton Managerial Grid, which behavioral model sees a high level of concern for either people or results as too extreme and tries to moderate both in the workplace?

Status quo

A facility with which feature is required to submit information to the local emergency planning council in connection with preincident planning?

Storage or handling of hazardous materials

Which term best describes the process of scoring a multiple-choice examination?

Straightforward

Overall plans for controlling the incident, including broad statements of final outcomes to be achieved, are known as:

Strategic goals

A set number of the same kind and type of resources staffed with a specific minimum number of personnel describes a:

Strike team

A memo or e-mail with consistent format and concise/accurate content present a(n) __________ of the writer.

Strong professional image

What is often considered the most readily available fuel source in a compartment fire?

Structure's contents

What is the best definition of success in a locally developed public education program?

Students demonstration of the desired change in behavior

At the Fire Officer I level, emphasis is placed on accomplishing the departments goals and objectives by work through ________ to achieve the desired results.

Subordinates

When unit members are promoted to company officer, their peers become:

Subordinates

Span of control refers to the number of:

Subordinates and/or functions one individual can effectively supervise

The delegation of authority is BEST described as the process of providing:

Subordinates with authority, direction, and resources

What source of funding is available to nonprofit fire and emergency services organizations?

Subscriptions

What does Peter Drucker say about questioning the value of any given organizational activity?

Such questioning should be done once a year

What is the leading cause of on-duty death among fire fighters?

Sudden cardiac death

Which term does the International Association of Fire Chiefs use for Fire Officer I?

Supervising Fire Officer

What is the overriding responsibility of fire officers in fire attack?

Supervising the company while assigned tasks are being performed.

Which of the following terms describes the process of directing, overseeing and controlling the activities of other individuals?

Supervision

Anyone who is responsible for activities of one or more subordinate employees is referred to as:

Supervisior

According to Lloyd Layman's considerations for emergency scene size-up, the company officer will have to make initial decisions as well as ________ decisions.

Supplemental

A proposed increase in spending to provide additional services is a(n) __________ request.

Supplemental budget

The two most common types of Canadian Workplace Hazardous Materials Information System (WHMIS) labels are:

Supplier and workplace

Dr. James Reason likened the multiple defensive layers of high-technology systems to __________.

Swiss cheese

Records management is the ________ control of an organizations records to ensure quick access to information.

Systematic

What is the term for the type of needs that the fire department can address by developing programs to reduce risk, such as a bicycle helmet safety campaign?

Systemic

What are the two major components of the incident action plan?

Tactics and strategies

The decision point step in the example of the risk management process determines if appropriate resources are available, if assignments have been made and understood, and if:

Tactics are appropriate

Which of the following is the BEST way to reduce sidestepping?

Take action and notify employee of actions

Which of the following is a responsibility of a company officer after recognizing an unsafe act at an emergency scene?

Take action when personnel are performing unsafe acts

Which of the following is one of the four possible responses to an investigation?

Take no further action

Which of the following is an example of a simple training evolution?

Taking and recorded patient's vital signs

What is the texts suggested response to the happenstance discovery of a swimming pool with an unlocked gate while responding to some other problem at that residence?

Talk to the homeowner and leave a brochure on pool safety

In the ICS, actions required to achieve tactical objectives occur at which level of command?

Task

Which of the following is one of the six elements of the fire service CRM model?

Task allocation

Which term describes the division of responsibilities among individuals and teams in a manner that allows for their effective accomplishment?

Task allocation

Effective supervision becomes easier within a span of control when:

Tasks are simple and repetitive

Which of the following BEST describes a challenge of effective supervision in a span of control?

Tasks being performed are complex

What is the subject of the public safety program known as Stop, Drop, and Roll?

Teaching young children what to do if their clothing catches fire.

In 1871, two major fires occurred that would change the way the United States viewed and responded to fire. What was one of those fires?

The Great Chicago Fire

Which event led to the creation of Fire Prevention Week?

The Great Chicago Fire

When solving a problem, what must be the fire officers primary focus area?

The best interest of the fire department

Which of the following information about a building BEST describes what should be included in field sketches?

The building's dimensions

What does the term data dump mean in the context of emergency incident simulations in assessment centers?

The candidate demonstrates his or her depth of knowledge about a particular subject.

What is the main goal of a code compliance inspection on public assembly occupancies?

The clear access and egress paths

Goals and objectives must be communicated quickly and efficiently in order for subordinates to understand:

The commander's intent

According to the Rules of Engagement, who make the final decision regarding whether to proceed with an assigned objective?

The company tasked with achieving the objective

What is the current demographic trend in the United States?

The country is becoming increasingly multiethnic.

All medical records are kept 30 years after:

The end of employment

The formal fire department organization considers a fire officer to be the representative of whom?

The fire chief

Who must take corrective action if an investigation confirms a harassment complaint has merit?

The fire chief

In which situation is an autocratic leadership style required?

The fire company is involved in a high-risk emergency scene activity.

What is the most important factor when selecting a solution as part of the decision-making process?

The fire department's core values

Which industry played a major role in the development of the first model building codes?

The insurance industry

The primary means of categorizing a public fire and emergency service organization is by:

The jurisdiction it serves

Which of the following situations may make it necessary to adapt a lesson plan?

The lesson plan does not accurately represent current policy.

When establishing priorities for their unit, a company officers priorities should be based primarily on services provided and:

The mission of the organziation

Which statement is correct about involving a students senses in the learning process to improve retention of learned material?

The more senses involved in the learning process, the better.

Which of the following is one of the three primary components that defines the range, scope, and tasks of a fire officers supervisory activities?

The municipality's personnel regulations

Which phrase best summarizes the factors to be considered when determining the occupancy survivability profile?

The occupants likelihood of surviving the search

When an officer tells subordinates that he does not agree with an order but that the order has to be enforced anyway, what is the result?

The officer's authority and supervisory ability are undermined.

Which of the following BEST describes to whom company officers have a responsibility when administering all policies and procedures?

The organization

A preincident plan should be developed with the goal of being useful in the event of an emergency both to the fire department and to __________.

The owner

When officers are preparing to present a class that covers a specific topic, what/whom should they consult first?

The personal training library

It is necessary to research the community that the emergency response organization serves in order to determine:

The population's exact composition

The company officers roles in using computer-based electronic date storage/retrieval systems is BEST described as understanding the law regarding:

The proper use of the system

Company officers have a responsibility to _________ to provide service that is effective, efficient, and professional.

The public

Which agency is best suited to provide transportation and shelter in the event of an evacuation?

The public school system

NFPA 1584 provides information on:

The rehabilitation process for members during emergency operations and training exercises

During phase 2 of the NFA size-up process, what is the basis for developing tactics and strategies?

The resources available

What is one of the factors that distinguish fire officers from fire fighters?

The responsibility to act as an agent of the formal organization

NFPA 220 Type V construction differs from Type IV mainly in:

The smaller dimensions of the structural members.

In the five-step process of decision making, once a solution is selected, what happens next?

The solution must be implemented

Which of the following BEST describes why carbon dioxide fire extinguishing systems are hazardous to anyone in a flooded compartment?

The system extinguishes fire by excluding oxygen

Company officers have a responsibility to __________ to communicate the expectation of their new position.

Their family

When company officers have questions regarding potential code infractions, they should refer to ________ when inspecting buildings and facilities.

Their fire prevention division

Which of the following is MOST likely to be affected by the initial impression of new employees while they are being socialized into the departments culture?

Their motivation

Company officer has a responsibility to _________ to represent their needs to the organization.

Their subordinates

Which type of management technique is appropriate in an involuntary work performance meeting with a subordinate?

Theory X

What BEST describes the influence of government laws and ordinance on a fire and emergency service organizations policies?

They an be imposed by local, state, or federal governments

According to the 1993 amended EEOC guidelines, under what circumstances, if any, are employers liable for the acts of those who work for them?

They employer knew, or should have known, about the behavior and did nothing about it

It is said that fire officers should walk the talk. What does that mean?

They should demonstrate the behaviors they say are important.

If the fire officers have the authority to solve a given problem that has come up, what should they do?

They should go ahead and make a decision

Which statement is correct about the range and depth of skills that new fire fighters bring to the job?

They vary widely, from a few hours of orientation to NFPA 1001 certification as a fire fighter.

What is the primary purpose in requiring fire fighters to read a new policy and sign off that they understand it?

This step ensures accountability

Who are usually the best people to solve a problem?

Those directly involved with it

How are decisions and information sent from the top of the scalar structure?

Through intermediate levels

Which of the following describes the BEST way to alleviate concerns over delegating authority?

Through training programs

When do the planning steps of the budget process occur?

Throughout the fiscal year

Which kind of studies did Frederick Winslow Taylor perform to determine the optimal way to perform a job?

Time and motion

How did Frederick Winslow Taylor determine the optimal way to perform a job?

Time studies

Hidden within the assessment center in-basket papers are usually a few surprises, including a few _________ items.

Time-sensitive

Which of the following is MOST likely to be a reason why authority may be decentralized?

To allow expeditious handling of most matters

Which of the following BEST describes the foal of an aggressive management style?

To dominate or win

What is the primary purpose of having an accurate beginning of shift report?

To ensure adequate staffing

When a company-level fire officer assumes command in the command mode, why would the crew assigned to that fire officer stay with the fire officer?

To fill the command staff positions

Which of the following BEST describes what employee assistance programs (EAP) are designed for?

To help deal with stress in personal and professional life

Which of the following is the BEST reason for organizations in aid agreements to conduct joint training?

To identify and rectify differences in procedures and equipment

Why should incident commanders request additional resources whenever all the units have been or will be committed?

To provide an on-scene reserve

Which of the following is the BEST reason for entering into an aid agreement?

To share specialized resources

Which of the following is the BEST reason to use videography during a preincident survey?

To show how the facility might appear as someone moves through it

Which of the following is MOST likely to create a hazard by limiting access into a roof?

Tongue and groove construction

The standard mounting height for a portable fire extinguisher with a gross weight not exceeding 40 pounds (18 kg) is:

Top not more than 5 feet (1.5 m) above floor

Safety related inspections for vehicles may include:

Traffic deterrent devices

Although a written code of ethics can strengthen an organizations culture, which of the following will provide additional tools for dealing with ethical issues as they arise?

Training

The process of achieving proficiency through instruction and hands-on practice in the operation of equipment and systems is the definition of ___________.

Training

Which type fo record is MOST likely to be important for receiving accreditation from outside associations?

Training

Progressive discipline begins with __________ to correct the first instance of violating a rule.

Training and education

The U.S. Fire Administration (USFA) primarily provides __________ through the National Fire Academy (NFA).

Training courses

For the purposes of task allocation, what should fire officers use to evaluate the strengths of an individual?

Training exercises

Recertification requirements are MOST likely to be a consideration when determining:

Training needs for the organization

Which of the following is one of the three components of the triangle of leadership?

Trust and respect

Which rule pertains to IDLH conditions?

Two-in; two-out

Which of the following public fire alarm systems are necessary in jurisdictions with a large call volume to prevent being inundated by fire calls?

Type A

Which construction type results in the most durable and last structures?

Type I

Which of the following NFPA 220 construction types is referred to as non combustible or non combustible/limited combustible?

Type II

Ordinary construction is:

Type III

Which type of construction is known as limited combustible (ordinary)?

Type III

A presidential order for mutual aid is MOST likely to be issued to which organization?

U.S. Department of Defense

According to the Conscious Competence Learning Matrix developed by Dr. Thomas Gordon in the 1970's, what is the highest level of competence a fire fighter may display?

Unconscious competence

Which of the following systems is a recent advance in HVAC design that introduces thermostatically controlled air into the space through opening in the floor?

Underfloor air distribution systems (UFAD)

Gary Yuki described leadership as the process of influencing others to __________.

Understand and agree about what needs to be done

Which of the following listening components describes decoding a message and assigning meaning to it?

Understanding

Which of the following is one of the four critical areas of followership?

Understanding human behavior

A ________ structure is necessary when an incident involves more than one jurisdiction.

Unified

The principle that each subordinate must have only one supervisor describes the concept of:

Unity of command

A lack of understanding of community diversity can create which of the following challenges?

Us-them mentality

When operating at an emergency incident, which method is recommended to assist a fire officer with making standard decisions in a consistent manner?

Use a checklist

B.Complex is better.

Use redundancy

A fire and emergency service organizations personnel should not have any expectations or privacy when:

Using organizational equipment or devices

Which of the following is MOST likely to be the role of a company officer in disciplinary action?

Using preventative action

Which of the following incidents may be a result from the lack of ethical conduct?

Using the station to conduct a private business

Personnel qualifications safety related inspections may include:

Vehicle or apparatus operation certifications

Which of the following locations would be the BEST potential training site for vehicle extrication operation?

Vehicle salvage yard

When monitoring for flashover conditions, the company officer should consider that modern, well-sealed energy efficient building do not _________ as rapidly as older buildings.

Vent

Fire development in modern structures is ___________-limited.

Ventilation

Abandoned/condemned structures are MOST likely to be used as potential training sites for:

Ventilation and forcible entry

What is the most common form of report that fire officers are required to make?

Verbal

What must the first-arriving company-level fire officer provide to the dispatch center upon arrival at an incident scene?

Verbal picture of the scene

Which of the following actions can help new company officers overcome challenges in changes to group dynamics while transitioning to the role of company officer?

Verbalize expectations and establish priorities

The purpose of conducting fire inspections is to identify hazards that exist and to ensure ___________.

Violations are corrected

Which of the following is one of the most significant factors in size-up?

Visualization

When mentoring employees, the mentor should participate:

Voluntarily and enthusiastically

Reward and award programs are MOST critical to which type of fire and emergency organization?

Volunteer

Which type of staffing makes up approximately seventy percent of fire and emergency services organizations?

Volunteer

Once collective bargaining negotiations are concluded, the resulting agreement is MOST likely to directly determine:

Wages and benefits

A fire extinguisher cabinet placed in a rated wall must have the same fire rating as the:

Wall assembly

Which of the following MOST accurately describes a planning factor for resource/logistics at a practical training evolution?

Water supply quantities must be calculated based on NFPA 1142.

Never begin a training session without a lesson plan that describes:

What is being taught and how it will be taught.

What is the focal point of CRM in conflict resolution?

What is right

Preincident survey

What potential hazards to firefighter safety exist

When handling public inquiries, company officers must develop the ability to hear what citizens mean as well as:

What they ask

What does phase 1 of the NFA size-up system deal with?

What you know before the incident occurs

In which emergency situation is a democratic leadership style appropriate?

When developing an IAP for a complex situation

When should a fire officer tell a complainant that certain actions will be taken?

When it is within the scope of his or her authority

In order to mitigate tension between unit members, company officers should counsel employees:

When necessary

What is one specific situation in which fire officers must behave as Theory X managers.

When operating at fire

Assigning duties for unit members and ensuring availability of necessary survey documents are processes that should be completed:

When preparing for a preincident survey

When does fast-attack mode end?

When the incident stabilizes.

Which of the following BEST identifies at which point the Fast Attack option will end at an incident?

When the situation has stabilized

To establish a positive relationship with the community, the company officer must first know:

Who the external customers are.

On the Blake and Mouton Managerial Grid, the person with a sound attitude believes in what's right rather than __________.

Who's right

What is one of the most popular questions to ask candidates in an oral panel setting of an assessment center?

Why should you be selected for promotion?

Exit doors must be capable of being opened from the inside with a single motion:

Without a key or any special knowledge

What is the last step in conducting an incident review?

Write a summary

What is the first step in brainstorming?

Write out the problem statement

In an interior attack situation, should fire officers be able to maintain contact with their company members at all time?

Yes

A formal training program includes both skills practice and ___________.

classroom time

Ensuring the health and safety of all personnel requires applying health and safety standards:

daily

Company officers receiving a complaint regarding ________ must know and follow the organizations policy to the letter.

employee acts or omissions

Preincident plans must be coordinated with the ________________.

facility's own emergency operations plan

The Crew Resources Management (CRM) system is designed to create a culture or climate of _______ for personnel to contribute to safety and goals of mitigating incidents.

freedom

Compared to legacy dwellings, modern structures _____________.

have a shorter time to flashover

Communications ________ is considered MOST vital to implementation of the National Incident Management System (NIMS).

interoperability

A company officer should begin to train new employees according to local policies:

once the first duty assignment is given

A company officer directly oversees the application of the agency's ___________ to the resolution of issues faced by the agency.

personnel, training, equipment, and apparatus

Practical training evolutions should be designed so that a ________ outcome is possible.

positive

According to Frederick Winslow Taylor, __________ management calls for optimizing the ways tasks are performed and simplifying the jobs so workers can be trained to perform a specialized sequence of motions in the one best way.

scientific

The process of monitoring the outcome of any changes made to customer service policy is called:

service-delivery monitoring


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