Fire Officer 1 Study Guide
Which of the following BEST describes the advantage of assigning an experienced crew members as a mentor to a new employee?
Provides personal instruction and encouragement
The warm zone at a scene is limited to personnel who are operating hydraulic tool power plants and:
Providing emergency lighting and fire protection
Which of the following BEST describes what an informative speech is used for?
Providing unit-level training
Which devices introduced in the 1850s enabled citizens to send a coded telegraph signal to the fire department dispatch center?
Public call boxes
Which of the following is determined by how company officers resolve citizen concerns, complaints, and inquiries?
Public image
Which of the following is one of the position on the ICS command staff?
Public information officer
Memos and emails are considered to be:
Public record
A company officer plays three roles in an organization that include supervisor, subordinate, and:
Public servant
In progressive discipline, which of the following types of action is considered the most serious?
Punitive
If a promotion eligibility list is banded, what is typically one of the group headings?
Qualified
Which concept evolved from OSHAs two-in/two-out rule mandated by 29 CFR 1910.134?
RIT
How do fire officers formally exercise leadership of a team?
Rank and authority
The organizational risk management plan includes:
Ranking of identified risks based on degree of severity and frequency
To comply with OSHA and/or NFPA requirements, a(n) __________ crew must be immediately available during firefighting.
Rapid intervention
A multiple-choice written examination concentrates on facts that can be found in material identified on a _______.
Reading list
Which situation justifies exposing fire fighters to a high level of risk?
Realistic chance of saving a life
In preparing for examination, candidates should be familiar with the material on the reference reading list as well as ________.
Recent local history
Which of the following is one of Kleins decision-making models?
Recognition primed
What is the responsibility of the company officer regarding the report or witness of any unsafe condition at an emergency scene?
Recognize condition and act appropriately to maintain scene safety
Positive discipline is reinforced by ___________.
Recognizing improved performance and rewarding excellent performance.
Okray and Lubnau developed a five-step model for ________.
Recommending change
Responders at an emergency scene must be able to recognize unsafe acts and unsafe conditions in order to:
Reduce injuries or fatalities
How should a company officer handle disputes between companies over interpretation of an operational policy?
Refer the problem to an officer higher in the organization
In Laymans RECEO-VS model, confinement is a term used to describe the need to:
-Recent extension of incident effects to uninvolved areas
Beginning tactical operations without a size-up is a violation of which Rule of Engagement?
1
According to the Rules of Engagement, a mayday should be declared if a fire fighter becomes separated from his or her partner and reconnection is not accomplished within __________.
1 minute
If a promotion eligibility list is rank ordered, how are the candidates typically ranked?
1, 2, 3, etc.
Active learning research recommended limiting formal lectures to a maximum of _________ minutes.
10
How many days is a supervisor given to reply to a written grievance?
10
What is the NFPA standard for live fire training?
1403
The Equal Employment Opportunity Act of 1972 applies to employers with a minimum of __________ employees.
15
The beginning of shift report is normally due to the battalion or district chief within what amount of time after the start of a new shift?
15 minutes
What is usually the longest time a brainstorming session should last for a group of 4 to 16 people?
15 to 25 minutes
Which NFPA standard pertains to an emergency services Incident Management System?
1561
Which NFPA standard covers the infection control program?
1581
Step________ initiates the formal part of the grievance procedure.
2
What is the minimum number of fire fighters required for an interior operation?
2
What is the minimum number of personnel in an IRIC?
2
According to NFPA, the upper human survivability limit is approximately:
212ºF (100ºC)
As of 2013, how many CERT programs were listed with the federal government?
2200
According to the Rules of Engagement, a maybe should be declared if a fire fighter becomes separated from his or her partner and reconnection is not accomplished after ________ radio attempts.
3
Do no risk your life for lives or property that cannot be saved is which Rule of Engagement?
3
Initiating search and rescue operations in a structure with heavy, black, turbulent smoke pouring from every door and window is a violation of which Rule of Engagement?
3
According to studies conducted by UL, flashover in a modern home occurs in about __________.
3 minutes and 40 seconds
The model ratio found in the National Incident Management System- Incident Command System (NIMS-ICS) is one supervisor to __________ subordinates or functions.
3 to 7
According to studies conducted by UL, flashover in a legacy home occurs in about _________ minutes.
30
When non-life-threatening hazards cause failure of an inspection, a follow-up inspection should be conducted within _________ days.
30
For SCBA units sold after August 2013, the low-air alarm activates at __________ of tank capacity.
33 percent
An anonymous survey of subordinates, peers, and superiors that includes objective responses to questions about an officers leadership traits is referred to as a:
360-degree feedback evaluation
According to NFPA, how many levels of fire officers are there?
4
Fire fighters operating inside of an unsavable building is a violation of which Rule of Engagement?
4
On a NFPA 704 symbol, which number represents the highest hazard?
4
According to the NFPA, approximately ______ of on-duty deaths result from heart attacks.
40 percent
Most experts believe that span of control should extend to no more than _______ people.
5
To cause fire fighters to manage search and rescue and supporting firefighting operations in a calculated, controlled and safe manner is the objective of which Rule of Engagement?
5
The USFA has adopted a national goal of a ________ reduction in fatalities over a 10-year period.
50-percent
A single fire fighter entering a structure alone is a violation of which Rule of Engagement?
6
Which Rule of Engagement focuses primarily on maintaining crew integrity?
6
Industrial fire brigades are MOST likely to be establish in accordance with NFPA:
600 and 1081
According to the NFPA, approximately what percentage of fire fighters in the United States are volunteers?
69 percent
SCBA air supply management is a primary focus of which Rule of Engagement?
7
The CERT programs is designed to assist local communities in functioning effectively during the fire _________ hours after a catastrophic event.
72
Approximately __________ of fire fighters who die in vehicle collisions are not wearing a seat belt.
75 percent
Operating inside a hazard zone with no radio communication is a violation of which Rule of Engagement?
8
Dimensions that qualify as heavy timber in NFPA 220 constructions classifications vary but are usually at least ________ in their smallest dimension.
8 inches (200 mm)
A CERT course consists of ________ training sessions.
9
What is the minimum discharge volume for a hand line used on a live fire training evolution?
95 gpm (359.6 lpm)
When applying management principles, a Level I Fire Office should be prepared to mange multi-company incidents before the arrival of:
A Level II Fire Officer
What is CRM?
A behavioral modification training system
Which item should be included in a personal study journal?
A calendar
Which of the following is an example of an external issue?
A complaint from a citizen
Part of the preincident plan is a report, in written format, containing various sections. What must be maintained in these reports?
A consistent, standard format
Which of the following is one of the three opinions for constructing a multiple-choice knowledge examination?
A consultant is hired to write a specific examination.
How does the text define a problem?
A difference between the current situation and the desired situation
Which of the following situations is an example of a high-profile incident?
A fire fighter arrested while on duty
Volunteer organizations are MOST likely to receive oversight from:
A governing board
Which of the following is an MOY most similar to?
A labor contract
In public fire and emergency services organizations, its jurisdiction may be tied to:
A level of the government
A facility that has an evacuation or emergency operations plan should provide the fire department with __________ as soon as command is established.
A liaison
Which of the following would be considered optional in radio communications?
A line-of-sight between transmitter and receiver
One of the benefits of the ICS is to maintain ____________.
A manageable span of control
Unless organizational policy dictates otherwise, the starting point for the interior survey is:
A matter of personal preference
An accident investigation should be concluded with:
A narrative description, including participant interviews and eye-witness reports
According to NFPA 101 Life Safety Code, all means of egress must be usable by:
A person with a severe mobility impairment
NFPA 1500 requires __________ to track identities, assignments, and locations of all fire fighters operating at an incident scene.
A personnel accountability system
Which concept drives the attractiveness of privatization?
A private company can operate more efficiently than a local government agency
Industrial fire brigades may be established because of:
A reduction of insurance rates
Which of the following BEST describes the relationship between multiple jurisdictions or organizations in an aid agreement?
A result of reciprocal agreements
When conducting an incident review for a building fire, the process should begin with ________.
A review of the building
What is Gordon Duponts dirty dozen?
A set of human factors that contribute to mistakes
Which of the following sanctions are MOST likely to be the result of punitive action?
A suspension
What is of fundamental importance in the ability to quickly size up a fire situation?
A systematic approach
What is Rule 10 of the Rules of Engagement?
Abandon your position and retreat before deteriorating conditions can harm you
In the context of job descriptions, what does the A stand for in KSA?
Abilities
Which of the following is a common post examination promotional consideration?
Absence of active formal discipline
In the role of a supervisor, a company officer must balance:
Acceptable risk while fulfilling objectives
Which of the following is MOST likely to be a basic need of external customers?
Access to competent emergency medical care
According to James Reason, unsafe acts committed by people who are in direct contact with the situation or system are classified as which type of failure?
Active
When dealing with an individual who is expressing a concern or a problem, the fire officer should focus on _________.
Active listening
Near misses, fire-ground problems, and performance deficiencies are indicators of a need for __________.
Additional training
Which type of management skills involve computer skills, knowledge of laws or codes, report writing, and data analysis?
Administrative
According to the International Association of Fire Chiefs, a person who worked as a managing fire officer for 3 to 5 years, is certified at the NFPA Fire Officer III level, and has completed formal education equivalent to a bachelors degree is known as a(n) ___________.
Administrative fire officer
Which of the following people is most likely to schedule the preincident survey visit with the owner/occupant?
Administrative staff
To be eligible for Stanford Act funding, what must an agency do?
Adopt and implement NIMS
When is the fire cause investigation conducted?
After the fire is extinguished, but before the property is turned back over to the owner
What is the basis for the air time ratings for SCBA?
Air consumption of an individual at rest
When an incident requires an expanded incident report narrative, who must complete it?
All company members
Which phrase best describes the types of incidents for which fire officers should conduct a brief review as soon as possible after the incident?
All incidents
Whose responsibility is it to resolve all concerns, complaints, and inquiries including those involving personnel acts or omissions?
All members of the organization
Which of the following BEST describes who the internal customers of a fire and emergency service organization are?
All responders and staff
One of the MOST common challenges that organizations face in resource allocation is to:
Allocate available resources while staying within fiscal limitations
Which agency has extensive experience in tracking evacuees?
American Red Cross
One component of an organizations health and safety program should be:
An accident, injury, and illness prevention program
What does the term turnaround point relate to?
An air managment plan
Which of the following roles is commonly encountered in an assessment center role-play simulation?
An angry citizen
What is the end result of a good size-up?
An effective incident action plan
A discrepancy between what is going on and what should be occurring is often the first indicator of ____________.
An error
The practice of having multiple companies that might respond together do preincident planning together in their response area is viewed as ___________.
An excellent method of improving coordination between companies.
Who typically determines the need for focused training?
An officer or the department
The term intranet is MOST likely to be used to describe how ________ computers are linked.
An organization's
Which of the following is the BEST description of policies and procedures found in fire and emergency services organizations?
An organization's expectations based on models and plans
Which of the following emergency responder workplaces can be directly controlled by the organization and made as safe as possible?
An organization's facilities
Slippery or icy sidewalks at a fire station would be an example of:
An unsafe condition
When responding to a scene, inclement weather is an example of:
An unsafe condition
Which process is defined as establishing expectations with a subordinate and examining where he or she stands relative to those expectation?
Annual performance evaluation
How often should facility inspections for basic workplace safety occur?
Annually
How often should refresher courses that focus on ethical questions be a part of the organizations training schedule?
Annually
Which of the following provides the MOST accurate description for the tole of a public information officer (PIO) in an organization?
Answers media questions on large incidents
Which of the following provides the MOST accurate definition of interference?
Anything that may prevent the receiver from completely understanding the message
At what point in the grievance process can an employee contact a union representative to discuss an issue?
Anytime
What is the third step in the four-step method of instruction?
Application
Which step in the four-step method of instruction provides opportunities for learning activities such as exercises, discussion, and practical training evolutions?
Application
Which type of roof may use bowstring trusses as main supporting members?
Arched
Leaders can be effective only to the degree that others _________.
Are willing to accept their leadership
Effective listening
Articulation
A fire and life safety inspection begins:
As a the unit approaches the building or facility
How should fire and emergency services personnel view the diversity of language, cultural customs, and cultural values within their community?
As assets
Historically, how did the fire service originate in the United States?
As communities of civilian volunteers.
Sometimes people send out unintended nonverbal messages that may be misunderstood by others. For example, how is an expression of personal disappointment often misinterpreted by others?
As disapproval of them
When should rewards be given following an accomplishment in an organization?
As soon as possible
During operations, if a fire officers encounters a problem or hazard, when should he or she relay that information to Command?
As soon as the fire officer realizes there is a problem or hazard
A restaurant is an example of which type of occupancy?
Assembly
What is the first step when developing a specific training program that is not already an existing program or lesson plan?
Assess the need
A(n) ______________ is used to present a series of simulation exercises that are used to evaluate a candidates competence in performing the actual tasks associated with a job.
Assessment center
Which of the following BEST describes when exposure investigations may occur?
At any point when symptoms appear
When conducting a fire inspection, where should the inspection begin?
At the exterior of the building
In general, at which level should a problem be solved within an organization?
At the lowest possible level
All personnel records must be kept confidential, except for ________ records.
Attendance
Which type of record is MOST likely to be used to provide data for payroll and benefit distribution?
Attendance
Which type of record is MOST likely to be used to support hazmat exposure records?
Attendance
Focusing on the speaker while ignoring any other distractions is a description of which listening component?
Attending
There are many ways to shrink a fire departments labor supply. What is one of the methods preferred by most fire departments?
Attrition
What does the A stand for in the ABCD of public education course design?
Audience
The first step that a company officer should follow in writing any document is to determine:
Audience, scope, and purpose
Which leadership style is required for supervision during emergency scene operations?
Authoritarian
Which type of leadership approach may be necessary to establish a company officers new relationship with his or her unit?
Authoritarian
Which NFPA term means an organization, office, or individual responsible for enforcing the requirements of a code or standard, or for approving equipment, materials, an installation, or a procedure?
Authority having jurisdiction
Historically, which kind of leadership style did fire officers use in both emergency and non emergency situations?
Autocratic
Which of the following are used in communities with municipal alarm box systems?
Auxiliary alarm systems
In the division of labor, work groups are often created based on which of the following elements?
Available resources
Which of the following is one of the three elements of Helmreichs error management model>
Avoidance
Which style of conflict resolution is MOST likely to result in a lose-lose situation?
Avoiding
Which location designator is assigned to the exposure to the left of the front side of the building?
B
A compartment filled with hot unturned gases and smoke above the flammable range is MOST likely to create the potential for:
Backdrafy
Which of the following are mandatory for all personnel conducting a fire and life safety inspection?
Badges and official identification
Which of the following would MOST likely be used to establish a secure perimeter at a fire emergency?
Barrier tape
What is the term for the level of funding that would be required to maintain all services at the currently authorized levels?
Base budget
Which type of radio is normally operated at a jurisdictions telecommunications center but can be scaled down for incident command posts?
Base radio
Of the following chief officer titles, which is the lowest in rank?
Battalion chief
Which level of administrative chief fire officer is responsible for managing the activities of several fire companies within a defined geographic area, usually in more than one fire station?
Battalion chief
Public safety education programs that consider diversity and different cultural beliefs are more likely to:
Be effective
To be effective in a CRM environment, leaders must _______________.
Be open to suggestions and constructive criticism
For profit fire and emergency services organizations are:
Becoming more prominent
Evidence at an emergency scene must be marked, tagged, and photographed:
Before the organization releases the scene
What does the B stand for in the ABCD of public education course design?
Behavior
The specific behavior to perform, the conditions in which it must be performed, and the performance measure are all part of a(n) _____________.
Behavioral objective
Which disparaging characterization describes the potential for written examinations to allow candidates to do very well on facts when they cannot apply them in real-life situations?
Book smart, street dumb
Which type of supervisor manages primarily by telling people what to do?
Boss
What happens to the number and complexity of decision-making situations as fire officers move up through the ranks?
Both the number and the complexity increase
Which of the following BEST ensures the problem solving process does not limit member participation?
Brainstorming
Which type of organization do private industries or nongovernmental organizations use to provide fire protection for factories, processing plants, and large private facilities?
Brigades
A ____________ is defined as an itemized summary of estimated or intended revenues and expenditures?
Budget
Which type of record is MOST likely to include budget requests that have no been funded?
Budget
Which of the following BEST describe what the company officer may be responsible for preparing in the budget process?
Budget for proposal and bid specifications
Which of the following is an example of legal requirements that may place limitations on practical training evolutions?
Building and fire codes
Which of the following would be the BEST source to consult in order to become familiar with the inspection requirements for the particular occupancy class or type?
Building and fire codes adopted by the jurisdiction
What was the first building codes originally developed to prevent?
Building collapse
If the IC decides the risk of an interior attack is worth the benefit, the IC must consider that:
Building collapse may occur earlier in modern construction
Which agency trains, equips, and funds tribal fire and emergency services organizations in the United States?
Bureau of Indian Affairs
Which of the following organizations is a good source for current information about personnel injuries and fatalities within the United States?
Bureau of Labor Statistics (BLS)
Ongoing skills refresher sessions are of particular importance for which type of public education program?
CERT
A technique used for extending budgets by implements alternative staffing procedures may be referred to as:
Call back
A company officer that motivates and supports personnel can create a work environment where personnel:
Can be invested in their work
Failure to follow procedures during a situation of sexual harassment:
Can have legal repercussions on officers and organizations
When students attempt to perform new tasks under instructor supervision, success is attained when they ___________.
Can perform the task safely without instructor input
Which of the following BEST describes the U.S. and Canadian Safety Color Codes?
Can provide clues to the nature of the hazardous materials in buildings and facilities
Which of the following is a major source for demographic data in Canada?
Canadian Census Bureau
Which of the following organizations is a good source for current information about personnel injuries and fatalities within Canada?
Canadian Centre for Occupational Health and Safety (CCOHS)
Which organization is MOST likely to provide fire fighting teams for maritime vessels carrying aircraft?
Canadian Defense Department
________ is considered one of the five Cs of radio communication.
Capability
The two types of budgets used by public organizations include operating and:
Capital
Which phrase best describes the receivers responsibility during the communication process?
Capture and interpret the information
Which of the following is the most common cause of firefighter fatalities?
Cardiac arrest
The purpose of a wellness program in the fire and emergency services is to lower firefighters risk of:
Cardiac arrest and other health problems
Although there are four common forms of staffing fire department organizations, most discussions divide the fire fighters into which two categories?
Career and Volunteer
Which of the following fuel types are classified as Class A fires?
Cellulose type fuels
One of the features of the scalar structure is that information is _________ for decision-making.
Centralized
Which of the following concepts is BEST illustrated by the fire chief issuing general orders that are then translated into specific assignments by supervisors?
Chain of command
CRM advocates speaking directly, yet in a manner that does not ___________.
Challenge the authority of a superior
Which of the following may be the recommendation that occurs as a result of a completed postincident analysis and critique?
Change in written policy
if a fire officer is unable to resolve a citizen complaint dealing with an operational issue, to whom should the complaint be forwarded?
Chief of operation
Which statement best summarizes the role of the supervising fire officer in decision making and problem solving?
Chiefs will be available for consultation, but the fire officers will run their stations.
What kind of process is communication?
Circular
Sidestepping can generally be seen as an attempt to ________ chain of command.
Circumvent
Which agency of federal government directly oversees CERT?
Citizen Corps
What is the primary focus of CERT?
Citizen disaster preparedness and response
An instructor must be familiar with the components of a lesson plan and must:
Clarify any points not understood with the appropriate authority
Halogenated agent systems are principally effective on which classes of fire?
Class B and Class C
Which class of standpipe system is intended solely for use by fire fighters?
Class I
Which document is used by the Human Resources department to determine the compensation level for a position?
Class specification
The National Incident Management System- Incident Command System (NIMS-ICS) has made the use of ________ mandatory.
Clear text radio communications
All positions within the organization must be ________ in order for the division of labor to be effective/
Clearly defined
According to recent studies on legacy and contemporary construction, during Vent Enter Search (VES), doors should be ______ following entry to increase occupant and firefighter tenability.
Closed
Teaching and directing subordinates through encouragement and advice is referred to as:
Coaching
____________ is a method of directing, instructing, and training a person or group of people with the aim of achieving some goal or developing specific skills.
Coaching
Which of the following BEST describes the difference between preincident surgery's and fire and life safety code enforcement inspections?
Code inspections ensure buildings are up to code while preincident surveys assist firefighting operations in the future
According to Studies of Social Power, which type of power is demonstrated when a fire fighter complies with an order to avoid punishment?
Coercive
Which style of conflict resolution is MOST likely to focus on the best interests of the organization?
Collaborating
_________ is a method whereby representatives of employees (unions) and employers determine the conditions of employment through direct negotiation?
Collective bargaining
Which of the following department types MOST likely would include full-time career and volunteer members?
Combination
Which type of fire department uses full-time career personnel with volunteer or paid-on-call to staff the department?
Combination
Which type of fire service organization may keep full-time personnel as well as a cadre of volunteers for certain operations?
Combination
Which of the following organizational levels within NIMS-ICS is responsible for directing, ordering, and/or controlling resources by explicit legal, agency, or delegated authority?
Command
The abilities to identify components of a situation, assess the need for action, and determine the nature of necessary interventions are necessary for creating:
Command presence
Which of the following is one of the three distinct roles of the company officers duties as identified by James O. Answer_Explanation: Chapter 3 Page?
Commander
As part of performing size-up, the first arriving officer on the scene must first transmit the condition/arrival report and then:
Communicate plans to all on-scene and responding personnel
What responsibilities do company officers have in the revision and monitoring process of policies and procedures?
Communicating problem or concerns to supervisors
_____________ is the successful transfer and understanding of a thought from one person to another.
Communication
Which of the following topics is addressed in the Crew Resources Management (CRM) system?
Communications
The success of any fire and emergency services organization relationship with its community and government is directly proportional to its:
Community involvement
Who is responsible for reporting the need for maintenance or replacement of equipment?
Company officer
In the context of risk reduction, who is in the best position to identify the needs of an individual?
Company officers
Which of the following is MOST likely to help satisfy the intangible needs of internal customers?
Company officers
What is a natural characteristic of fire fighters that officers can use as a stimulant in positive discipline?
Competitiveness
Which of the following is one of Gordon Duponts dirty dozen?
Complacency
A citizen finding fault with a fire fighters behavior is an example of which type of problem?
Complaint
Which of the following may require a company officer to speak on a citizens behalf to whomever is empowered to deal with the issue at hand?
Complaint resolutions
What does the C stand for in the ABCD of public education course design?
Conditions
What does the C in RECEO VS stand for?
Confinement
Using the order of model of communication, assuming an order was issued from the command to Engine 5, what was the last part of that communication?
Confirmation from Command
A state of opposition between two parties is an example of _________.
Conflict
Which role is a company officer most likely to play in risk reduction?
Connecting individuals with resources
Under common law and most statutory law, the existence of an emergency:
Constitutes implied permission to enter private property
When motivating and supporting personnel, company officer should acknowledge accomplishments that are appropriate and earned in order to have:
Continued meaning
What is the evaluation error called in which fire officers evaluate one subordinate against another instead of against job classification standards?
Contrast effect
Establishing and implementing mechanisms to ensure objectives are attained is referred to as the management function of:
Controlling
Which of the four functions of management is used when a fire officer considers the impact on the budget before making purchases?
Controlling
Which of the following would be a violation of the sterile cockpit concept?
Conversation that is unrelated to the immediate task
Which cause is identified in the largest number of fires?
Cooking
What is the current philosophical trend in labor/management relationship?
Cooperation
Which type of maintenance record is MOST likely to address damage to equipment from operator error?
Corrective
A formal process which assists in identifying and resolving personal, behavioral, or career problems affecting performance is referred to as:
Counseling
Which type of fire and emergency services jurisdiction is MOST likely to augment small town and rural fire departments?
County
Which of the following is an objective of the presentation step of instruction?
Create interest in the material
The appearance and quality of a written document are important for conveying:
Credibility
Which of the following resources BEST described as a specified number of personnel assembled for assignment?
Crew
When motivating and supporting personnel, rewards are __________ as motivational techniques.
Critical
The postincident analysis (PIA) and _______ are intended to determine whether the incident was conducted in the safety, most efficient manner/
Critique
Which of the following elements should be provided so personnel are able to perform a variety of tasks with proficiency?
Cross-training
Which of the following BEST describes the bottom line of customer service in emergency service organizations?
Customer satisfaction and value to community
Assigning tasks and career counseling are actions BEST described as:
Daily oral communication with the crew
To require a fire fighter to perform with a rusty skill set in an emergency situation is considered to be ____________.
Dangerous
Which of the following is a leadership trait that BEST describes the ability to make decisions quickly and effectively?
Decisiveness
If a fire fighter is faced with a life-threatening situation due to deteriorating conditions, which action should he or she take first?
Declare a mayday
If the incident commander decides to allow the building of origin to burn until additional resources arrive, it is considered a(n) __________ mode.
Defensive
When saving lives is highly unlikely and the risk to firefighters attempting to save property outweighs the gain, a(n) _________ mode is necessary.
Defensive
Which strategy is the most appropriate when a structure is fully involved in fire and the fire is threatening adjacent exposures?
Defensive
What is one of the five options available to fire departments if revenues are reduced?
Defer scheduled expenditures
Building codes:
Define the type of construction used to build structures
What does the D stand for in the ABCD of public education course design?
Degree
What is one of the best tools to use to improve time efficiency?
Delegation
Which of the following BEST describes the purpose of line personnel in the fire service?
Delivering services to the public
Which leadership style uses all the ingenuity and resourcefulness of the group in determining how to meet an objective or complete a task?
Democratic
All of the following are common ways of organizing a fire department except one. Choose the exception.
Demographics
What is the primary focus of information collected by the census?
Demographics
Which method of company-level training is described as an act of showing how to do something or how something operates?
Demonstrations
Incendiary devices are tangible items that are classified as __________ evidence.
Demonstrative
In the four-step method of counseling, the first step is to:
Describe current performance
Maximizing health and safety in the fire and emergency services is directly related to policies and procedures that are:
Designed to reduce risk
What must be accomplished before beginning foam application on a Class B fire?
Determination of how much foam will be needed
The fourth step in conflict resolution is:
Determine alternative options
Which of the following best describes the goal of policy analysis in fire and emergency service organizations?
Determine if policies are enforceable
What can a fire officer do to improve his or her effectiveness in handling an unpopular order?
Determine the history behind the order.
What is Rule 2 of the Rules of Engagement?
Determine the occupant survival profile
The first step in preparing a narrative report is to:
Determine the purpose
Which of the following steps is the first one of company officer should take to create command presence?
Determine what the situation is.
The evaluation step in the example of the risk management process includes:
Determining if personnel are able to complete assignments
What is the fire investigators primary responsibility when conducting a fire investigation?
Develop a properly documented case
What is Laymans final step in the five-step process of size-up?
Develop the plan of operation
What is the third consideration of Laymans situation assessment?
Develop the plan of operation
What is the key to using an authoritative style of leadership effectively?
Developing the trust and confidence of the subordinates before the incident
Attributes or qualities that can be described and messed during a promotional examination are known as _________.
Dimensions
What is one good method for keeping a conversation on the topic at hand?
Directed questioning
What is the general term for guidelines that a department establishes for fire fighters?
Discipline
What is the preferred technique used to determine how widespread a perceived problem is?
Discuss the problem with other fire fighters
Most fire departments meet the requirement to establish a rapid intervention crew (RIC) by ____________.
Dispatching an additional fire company
When fire spreads within an unconfined area, much of its heat:
Dissipates into the atmosphere through radiation and convection
Which of the following is one of Gordon Duponts dirty dozen?
Distraction
Which of the following BEST describes the concept of division of labor?
Dividing large jobs into smaller tasks for individuals
With _______, the specific assignment of a task to an individual makes that person responsible for completing the task and prevents duplication of job assignments.
Division of labor
Which of the following is a correct actin for an officer hearing a complaint that is directly related to his or her action?
Do not explain or offer and excuse
The initial size-up at the scene of an incident must often be conducted under intense pressure to _________.
Do something
Fire officers should act as if someone is always ________ when they are out of the station.
Documenting their actions
During a fire and life safety inspection, company personnel must ________ to avoid contaminating clean rooms or other environmentally controlled areas.
Don special clothing
Electrical systems:
Door hardware
What is the first step in Michael Taigmans conflict resolution model?
Drain the emotional bubble
Which of the following fire extinguishing systems is used MOST often where rapid extinguishment is required but reignition is unlikely?
Dry chemical systems
Which type of sprinkler system is used when there is a potential for freezing temperatures to affect the system?
Dry-pipe
Which of the following is a common component of a project plan?
Due dates
national Incident Managment System- Incident Command System (NIMS-ICS) should be established and followed:
During all training evolutions and exercises.
When do the majority of injuries to emergency service personnel occur?
During fire arrack and search and rescue activities
How often should a company officers address safety issues with their personnel?
Each shift
Corrective discipline is BEST defined as training that:
Educates rather than punishes
Which of the following is a component that should be included in a written infection control plan?
Education and training requirements
What is the strongest force that influences the performance and commitment of a volunteer fire fighter?
Effective leadership
One of the first skills required of company officers when dealing with irate citizens is:
Effective listening
Which of the following types of facility survey drawings shows side views of structures that depict the number of floors in a building?
Elevations
How are the fast and loud aspects of a typical Western world emergency response likely to be perceived by people from different cultures?
Embarrassing
A first line supervisor should categorize activities into three levels of priority, including:
Emergency response
According to a review conducted by the NFPA, what is the most common vehicle collision fire fighter death situation?
Emergency response in a personal vehicle
Company officers supervising the first-arriving unit to an incident are an example of the company officers duties to provide:
Emergency service delivery
The purpose of a(n) ________ is to increase the capability of providing detailed information to occupants and/or emergency responders who are on the premises.
Emergency voice/alarm communications system
All of the following are phases of an accident investigation except one. Choose the exception.
Employee administrative action
Usually the most effective method for assisting employees on how to resolve personal problems is done by referring them to the organizations:
Employee assistance program
Which of the following BEST describes an unfavorable work environment?
Employees are subjected to offensive behaviors
The OSHA Hazard Communication Standard (HCS) (Subpart X, Toxic and Hazardous Substances, 29 CFR 1910.1200) requires employers to identify hazards in the workplace, as well as train:
Employees how to recognize those hazards
Which of the following BEST describes one purpose of using Laymand RECEO-VS decision-making model?
Employs information gathered during initial size-up
Providing information about the workings of local government is an example of which form of positive discipline?
Empowerment
Which of the following leadership traits BEST describes providing support for others to succeed in accomplishing organization and personal goals?
Empowerment
___________ is an effective positive discipline strategy.
Empowerment
Giving subordinates the tools and methods to solve the problem or to make the change is referred to as:
Enabling others to act
A Theory Y manager believes that people need to be ________ rather than ________.
Encouraged/controlled
CRM _________ questioning.
Encourages
Which term describes funds that are set aside from a budget account, pursuant to a certain budget request?
Encumbered
As a subordinate, company officers are expected to represent their administration by :
Enforcing unpopular policies or orders
There are several things a department might do as part of compliance with a consent decree. What is one such thing?
Engage in community outreach
The MOST important consideration inspectors must remember when deciding how to begin fire and life safety inspections is to :
Ensure each and every compartment within the structure is inspected.
Model building codes provide municipalities and jurisdictions with the ability to:
Ensure life safety of building occupants
Which of the following is one of the 16 NFFF Life Safety Summit initiatives?
Ensure that fire fighters have access to counseling and psychological support services.
Which of the following is one of the two-fold purposes of fire and life safety inspections?
Ensuring that fire and life safety code requirements are adhered to within public facilities
Which of the following people are responsible for the ethical culture within an organization?
Entire organization
Formal training in an organizations ethics program for all personnel should be provided first at which point in employee training?
Entry level
Which agency enforces the federal laws establishing the civil rights of Americans in the workplace?
Equal Employment Opportunity Commission
Which kind of behavior can be described as consistent with the departments core values, mission statement, and value statements?
Ethical behavior
Shopping for personal items during inspections or pre-fire planning is BEST described as a lack of:
Ethical conduct
Agreed-upon philosophical principles that define what is correct and proper behavior for the members of a society are referred to as:
Ethics
Which of the following should be a brief written statement of the organizations values and expected behavior of both management and membership?
Ethics program
What is the next step in problem solving after implementing a solution?
Evaluate the results
_________ is the BEST description for critically analyzing information to determine how accurate it is.
Evaluating
Determining whether or not students have achieved learning objectives or course outcomes is the purpose of the _________ step in the four-step method of instruction.
Evaluation
At a live fire training session, one instructor must be assigned to ___________.
Every functional crew
The company officers duty is to use _________ to satisfy a citizens concern.
Every legal and ethical means
What is the name of the program developed by the NFFF to prevent line-of-duty deaths and injuries?
Everyone Goes Home
According to the Rules of Engagement, who is responsible for observing and reporting unsafe condition?
Everyone at the incident
Performances
Evolutions
In which situation is strong autocratic leadership the most essential?
Executing orders to evacuate a building.
What is the second critical factor to consider when developing a strategy?
Exposures
What is Rule 4 of the Rules of Engagement?
Extend limited risk to protect savable property
Unsafe conditions at an emergency incident are:
Externally controlled
Which of the following was one of the earliest incident management systems?
FGC
The 1996 OSHA ruling pertaining to fire fighter uses of SCBA was driven by which finding?
FIre fighters operate in an IDLH environment
What is the preferred method of communication between two officers during transfer of command?
Face-to-face
Proper lighting and compliance with local electrical codes at the fire station are examples of which type of safety related inspection?
Facilities
In the preincident plan, assessment of the roof, floor, and wall construction and their structural integrity should focus on ____________.
Factors that could lead to collapse
What is the first step in Laymans five-step analysis of emergency situation?
Facts
According to a study on structural stability of engineered lumber in a fire, legacy construction assemblies commonly:
Fail over small (local) area
The span of control may be exceeded when the Incident Commander:
Fails to delegate authority properly
Which piece of legislation requires maintaining an accurate record of the hours the employees have worked?
Fair Labor Standards Act
What does the first F in NFFF stand for?
Fallen
Personal ethics are learned primarily from which of the following sources?
Family
Which of the following is one of Gordon Duponts dirty dozen?
Fatigue
Organizations stationed on military installations are protected by which type of public fire and emergency services jurisdictions?
Federal
An active approach to customer service information gathering is based on listening to:
Feedback
Which type of code applies to existing buildings?
Fire
According to NFPA 1521, what is the minimum level of fire officer required to be a safety officer?
Fire Officer I
Which level of fire officer is generally associated with supervising a single fire company or apparatus?
Fire Officer I
Which level of fire officer is generally associated as being the senior non chief officer in a department?
Fire Officer II
What is the lowest level of fire officer that is qualified for a chief officer position?
Fire Officer III
Local jurisdictions often adopt one or more ordinances delegating authority to the ________ for protecting the public from fire and other life safety hazards.
Fire chief
Who has the ultimate administrative responsibility in a fire department?
Fire chief
Which of the following is legally enforceable?
Fire code and building code
What is responsible for preventing the contamination of evidence?
Fire crews on the scene
Who determines fitness-for-duty status after reviewing documentation of a members exposure?
Fire department physician
Which type of fire and emergency services organization is not under a specific government jurisdiction?
Fire district
Despite the invention of technical firefighting equipment, what is the most important resource on a fire scene?
Fire fighters
Which condition could ensue if it were not for the principle of unity of command?
Fire fighters could receive multiple, possibly conflicting, orders from different officers.
What is the recommended method for reducing resistance to the establishment of rules for appropriate workplace behavior?
Fire fighters develop their own set of rules
What is one rule that could prevent 8 to 12 fire fighter deaths per year if complied with every time?
Fire fighters must be seated and wear seat belts in transit.
When steam-powered fire engines were introduced in the 1800s, what was the reaction of many volunteer fire fighters?
Fire fighters were threatened by the apparatus and resisted their use.
During the evaluation of a new fire fighter, who determine each individuals skills, knowledge, aptitude's, strengths, and weaknesses?
Fire officer
Who has the best opportunity to improve the safety and effectiveness of fire operations?
Fire officer
Who is generally the first point of contact between the workers and the fire department organization?
Fire officer
Which of the following is one of the three primary components of a water-based fire protection system?
Fire pumps
Which of the following is one of the two unique leadership challenges faced by fire officers?
Fire station as a work location
A ____________ is created to charge a special fire protection tax to properties within the service area in addition to other county or municipal taxes.
Fire tax district
Which of the following best describes Type I construction in the NFPA 220 and the International Building Code classifications?
Fire-resistive
Which of the following is a fire and emergency services health and safety initiative?
Fire/EMS Safety, Health, and Survival Week
What do the Trianle Shirtwaist Company, the Beverly Hills Supper Club, and the Station Nightclub all have in common?
Fires at these businesses resulted in the adoption and amendment of fire codes
Throughout their careers, fire fighters experience four major events that change the way they relate to the formal fire department organization. What is one of those events?
First promotion to chief officer
Which of the following BEST defines who is responsible for establishing command using NIMS-ICS at an incident?
First-arriving officer
In general, which level of supervisor has the longest and most diverse reading list for its promotional multiple-choice examinations?
First-level
When an annual budget applies to a year that does not correspond to a calendar year, what is the budget-defined year called?
Fiscal year
OSHA requires that anyone who uses SCBA in work assignments must be trained in its use and _________.
Fit-tested in the equipment
Inventory records are BEST described as records of:
Fixed-assets
Class B type fuels include:
Flammable/combustible liquids
Which type of roof is commonly found on commercial buildings and may also support air-conditioning equipment?
Flat
Which type of drawing shows interior views of a building, including rooms, hallways, and cabinets drawn in correct relationship to each other?
Floor plan
Which of the following may be advisable when tracking the task progress of more complex tasks?
Flow or PERT charts
Which of the following fire extinguishing systems is MOST often used where application of water alone may not be as effective in extinguishing a fire?
Foam
Which type of special extinguishing system is used to protect gasoline storage tanks?
Foam
One of the guiding principles of the conflict resolution steps includes:
Focusing on common interests
Which of the following actions should a company officer follow if a violation of a fire and life safety inspection has not been corrected or a half hearted attempt was made and the hazard still exists?
Follow the organization's guidelines regarding how to gain code compliance
The fire officer has be both a leader and a(n) ________.
Follower
Company officers must be able to use the appropriate method for dealing with customer concerns and complaints:
For the goodwill of the organization.
Performance evaluations are generally divided into which two categories?
Formal and informal
The four-stage development model for becoming a cohesive team is:
Forming, storming, norming, and performing
Standpipe and hose systems are required on each floor of structures greater than:
Four stories
One hundred years ago, fire development within a structure was _____________-limited.
Fuel
Which term describes the total quantity of combustible products that are within a room or space?
Fuel load
The probationary period of new or promoted personnel should be used to evaluate an employees ability to:
Fulfill the job requirements
What is one of the higher-profile roles a fire officer can perform?
Functioning as incident commander
Which item is permitted at a live fire training session?
Gas-fired props
What is the flammable liquified of choice for most amateurs arsonists?
Gasoline
Which of the following is one of the two roles in which locally elected officials act relative to the development of the local budget?
Gatekeeper
What should be the first action a company officer takes before disciplining an employee about an absenteeism problem?
Gather all information about incident from the employee
What is the second step in the five-step process of decision making?
Generate alternative solutions
Which of the following BEST describes what company officers are responsible for in records management?
Generating raw data
The size of municipal fire and emergency services organizations primarily depends upon population and:
Geographic area served
Case of Fire:
Glass breaking
What is Rule 6 of the Rules of Engagement?
Go in together, stay together, come out together
Fire officers should consult their supervisors if they are going to make a decision that __________.
Goes beyond their scope of authority
Not all decisions are clear and may involve many choices that fall into the ______ range between the two extremes of right and wrong.
Gray
Which of the following water supply systems is preferred to support a hydrant?
Grid
During disciplinary procedures, _________ may be lodged by subordinates if an officer does not follow agreement procedures.
Grievances
The parking lot/driveway of a fire station is an ideal space for training with:
Ground ladders
Successful company officers choose to see their transition from unit member to company officer as an opportunity to:
Grow as a professional
Which federal directive mandates incident management training?
HSPD-5
Safety related inspections for equipment may include:
Hand tools
Which of the following provides the MOST accurate, generally accepted guideline for developing a text?
Have someone else proofread the document
What is an effective method of providing feedback to responders for improving their emergency radio communications skills?
Having personnel listen to recordings or their own radio transmissions during emergencies
Being able to manage time more effectively and to direct energy toward goals and objectives that provide the greatest good for the unit and community is a result of:
Having priorities
Which of the following is included in the example of a risk management process step called hazard assessment?
Hazard identification, severity of hazard, and future impact
As part of their responsibilities while conducting fire and life safety inspections, company officers must identify:
Hazardous conditions that might cause fire or contribute to spread
The NFPA 704 standard includes the widely recognized method for indicating the presence of ________ at commercial, manufacturing, institutional, or other fixed-storage facilities.
Hazardous materials
Which of the following statements is correct about the role of a fire chief should play in a company-level brainstorming session?
He or she should not attend the session
What does the blue field on an NFPA 704 symbol represent?
Health
Fire fighters should be medically examined periodically as long as they are engaged in performing emergency duties, with an emphasis on identifying risk factors that could lead to _______.
Heart attack
Which of the following is an indicator of rapid fire development?
Heavily smoke-stained or cracked window glass
Practical training evolutions reinforce skills learned during formal training and:
Help company personnel work together.
A company officers role in subordinates promotions includes:
Helping them investigate possible advancements
What does the controlling person demonstrate, according to the Blake and Mouton Managerial Grid?
High concern for results, low concern for people.
What does churning smoke indicate?
High heat-release rate
Nuclear power plants, bulk fuel storage facilities, hospitals, and jails are examples of __________ properties.
High-risk
Which of the following storage types would MOST likely require in-rack automatic sprinkler systems?
High-stack storage
Properties containing agricultural equipment, electronic data processing equipment, or scientific equipment; fire arts centers and storage or manufacturing sites are examples of _________ properties.
High-value
Society tends to expect a (an) _______ level of ethical conduct from members of the emergency services.
Higher
Automatic roof and wall vents are placed at the _______ point of a roof or wall.
Highest
Which of the following is part of the postincident critique?
Highlight strategic and tactical concerns
Which of the following hazard zones presents the highest potential hazard to fire fighters?
Hot
In a compartment fire, heated products of combustion and entrained air become _________ than the surrounding air.
Hotter
The _______ gases in thermal layering will be in the top layer.
Hottest
Which of the following factors is MOST likely to be an indication of how owners/occupants feel about a safe work environment?
Housekeeping
In the absence of a municipal water system, the owner/occupants elevated water tank on the buildings roof is inspected regarding:
How well the system is maintained
Which of the following duties of the company officer include evaluating personnel performance and administering policies and procedures efficiently and equitably?
Human Resources management
The ________ management school developed by George Elton Mayo shifted the focus to pay more attention to the workers and to working conditions that would make them more productive.
Humanistic
Which agency launched a Web-based system in 2005 to report near misses?
IAFC
Which organization developed the Rules of Engagement (ROE)?
IAFC
What is the largest fire service labor organization in the United States?
IAFF
NIMS requires that incidents be managed with which system?
ICS
What is the first step in the budget process?
Identification of needs and required resources
Which of the following is a primary goal of preincident planning?
Identify in advance suitable strategies, tactics, and actions
What is the first step in establishing a local public education program?
Identify the fire or life-safety problem
The first step in motivating and supporting personnel through empowerment is to:
Identify the problem
The first step in the planning model is to:
Identify the problem that requires a response
Risk control techniques are BEST described as:
Identifying control measures for each significant risk
Data gathering during occupancy survivability profiling assists in determining:
If occupants can survive smoke conditions
Which of the following is one of the common human behavior factors that lead to a loss of situational awareness?
Ignoring out-of-context information
Which type of feedback is obtained from the students at the conclusion of a training program, usually in the form of a short survey?
Immediate
Infractions observed during practical training evolutions that address new skills?
Immediately
What does the I stand for in IDLH?
Immediately
When a life-threatening hazard is discovered during an inspection, correction must occur _____________.
Immediately
Which of the following BEST describes when a company officer should address an unsafe act witnessed during on scene operations?
Immediately
What is the fourth step in the five-step process of decision making?
Implement the solution
Which step of the budget process is BEST described as identifying an approved course of action for funds?
Implementation
Which of the following is the most common cause of a fire code violation pertaining to egress points?
Improper storage
Which of the following is an example of an unsafe act that may occur at an organizations facilities?
Improper use of hand tools
According to a study by Captain William R. Mora, three-fourths of LODDs occur ___________.
In enclosed structures
When the fire officer observes poor performance by an individual on an incident scene, the matter should be discussed ____________.
In private
During a critique, in which order should fire officers present their descriptions of the incident?
In the order they arrived on scene
Staff duties are MOST likely to be assigned to line personnel:
In volunteer organizations
The BEST way to explain what is expected of a new employee is:
In written form and to seek feedback
A fire fighter complaining about work assignments in a fire station is an example of which of the four broad categories of problems that a fire officer may encounter?
In-house
Which of the following is one of the four broad categories of issues a fire officer can expect to encounter?
In-house
What does I stand for in NFIRS?
Incident
What does the I stand for in CISD?
Incident
Who is responsible for conducting the fire cause investigation?
Incident Commander
A fire officer develops a(n) ________ to address and minimize the chances of harm by identifying and controlling the factors that lead to fire fighter injury or death?
Incident action plan
Which component of ICS outlines the strategic objectives and states how emergency operations will be conducted?
Incident action plan
Which determines when it is safe to reduce the level of PPE at an incident scene?
Incident command and safety officer
In the ICS, who is responsible for assigning the needed resources to perform the tactical assignments at an incident?
Incident commander
Who is responsible for completing the National Fire Incident Reporting System documents?
Incident commander
As a part of motivating and supporting their personnel, a company officer can empower their employees to help:
Increase productivity
Which of the following may be a result of not providing adequate rehabilitation for crew members at an incident?
Increased risk of illness or injury
The Blake and Mouton Managerial Grid style that represents the lowest level of concern for results and people is called the _________ style.
Indifferent
Ensuring that unit members are physically and mentally prepared to respond to emergency situations during their work shift requires _________ preparation for an emergency response.
Indirect
The laissez-faire leadership style shifts decision making to the __________.
Individual fire fighters
What is done periodically to validate and update the job description and the KSA technical worksheet associated with a given position?
Individuals within a classification are surveyed regarding the frequency and importance of job tasks.
If you or a member of your crew has blood splashed on them, the person who arranges for the necessary testing according to NFPA 1581 is the:
Infection control officer
Which of the following is considered one of the five general purposes for interpersonal communication?
Influencing
One of the basic principles in building an effective team is to:
Inform each person how they fit into the team
What action comes after gathering customer service information?
Information interpretation
NFPA 201 uses the term management in conjunction with Level I Fire Officer responsibilities such as:
Information, incident, and human resources
The primary types of formal speeches and presentations for company officers include persuasive, instructional, and:
Informative
Which of the following is one of the four categories of psychomotor skills?
Initial
A plan of operation is another term for:
Initial action plan (IAP)
______________ is the term for the report that describes what you have and what you are doing at an incident, and that provides direction for other units that will be arriving.
Initial report
What is the primary focus of the Risk Watch program?
Injury prevention
Which skills promote synergy between the mechanical element and human players?
Inquiry and advocacy
Fire cause determination belongs to the ________ category of duties for the Level I Fire Officer.
Inspection and investigation
Which of the following is created through documentation for every occupancy that the organization inspects?
Inspection history
A company officers understand of building construction is MOST likely required for:
Inspections and investigations
Which of the following BEST describes a reason why a leave requires may be denied?
Insufficient staffing
Which of the following leadership traits refers to the application of a consistent set of morals or values to the decision-making process?
Integrity
_______________ is the complex system of inherent attributes that determine a persons moral and ethical actions and reactions.
Integrity
Which type of emergency incident simulation format is the most complex and expensive?
Interactive emergency scene simulation
What has been used in recent years to streamline purchases and leverage greater discounts?
Interagency cooperation
Frederick Winslow Taylor viewed workers as cheap, stupid, and _________.
Interchangeable
A complaint about another member of the company is an example of ________ conflict.
Internal
Unsafe acts at an emergency scene are __________ factors that a company officer or a member of the crew may perform that may contribute to injuries or fatalities.
Internal
Which of the following is one of the three command options that the first-arriving company-level fire officer has when arriving at an incident and assuming command?
Investigation mode
Which of the following is the BEST reason for having a meeting for information-gathering purposes?
Involves customers in a decision-making process
Which of the following occurs when an individual has justified unethical action internally?
It becomes easier to commit unethical actions
Should an end-of-class examination be written or practical?
It can be either
Which of the following BEST describes why exit drills are conducted?
It familiarizes occupants with exit procedures and routes.
Which of the following is a correct statement about the International Association of Fire Fighters?
It has impacted nearly every aspect of a fire fighter's job
How can the balance of power between labor and management be described during the 20th century?
It has swung back and forth like a pendulum
Which of the following MOST accurately describes the purpose for outlining a document?
It helps the writer establish the logical flow of the material
Which of the following statements is correct about organizing a volunteer fire department as an independent nonprofit corporation?
It is done as a 501(C) organization
Complete the principle of CRM: Humans create technology; therefore ____________.
It is fallible
One of the best ways to ensure approval of a budget proposal is to show that _________.
It is necessary to comply with some legal requirement
Fire fighters who want to initiate a harassment complaint have three methods for doing so. At which level must they first make contact?
It is their choice.
Which of the following is a correct statement about sexual harassment?
It may be the result of offensive verbal conduct.
Which document is used by Human Resources department to summarize the scope of the job and provide examples of the typical tasks a person holding that position might be expected to perform?
Job description
What is the first step in the Lubnau and Okray five-step model for conducting a successful debriefing?
Just the facts
Pretending an action is legal or ethical is BEST described as _______ of unethical behavior.
Justification
Changes in inventory records must be noted, reported, and in some cases:
Justified
What is one of the three recommended activities for fire officers to help them work effectively with their supervisors?
Keep the supervisor informed
The three major tasks of managing preincident data include gather data, entering data into databases, and:
Keeping data current
Public image
Know how to inspect and test price fire protection and signaling systems
Describes a responsibility of a company officer?
Knowledge of all applicable local, state/provincial, and federal laws
What allows fire officers to be able to predict where the fire is burning and where it will spread?
Knowledge of fire behavior
Which of the following terms is described as a negotiated legal agreement between a labor organization and a local jurisdiction?
Labor contract
Which of the following is a trait that undermines a company officers authority and ability to lead their unit?
Lack of consistency
Which of the following is an example of an unsafe act at an emergency scene?
Lack of situational awareness
What make a grapevine flourish?
Lack of timely and accurate official information
Which leadership style is best used when working with experienced fire fighters on duties that pose little hazard
Laissez-faire
Career (full-time) fire service organizations are MOST likely to be found in:
Large cities
Inside a centralized structure, in which of the following instances would the span of control MOST likely be exceeded unless it is delegated?
Large organizations
Which of the following MOST accurately describes a planning factor for supervision at practical training evolutions?
Larger evolutions require more supervisors.
According to Dr. James Reason, what is one of the two ways that holes appear in the layers of defense?
Latent conditions
Which step in a typical pattern of smoke movement occurs second?
Lateral spread along the ceiling
A public that is dissatisfied with a fire and emergency service organizations customer service is MOST likely to demand changes in:
Leadership
Which of the following concepts must a new company officer learn and apply in order to meet the challenge of providing a safe and efficient unit of operation?
Leadership
Which of the four functions of management means guiding or directing in a course of action?
Leading
Which of the following is MOST likely to be the cause of loss to team unity, personnel transfer, and legal disputes?
Leaving conflicts unresolved
When preparing for a fire and life safety inspection, company officers must know that purpose of the inspection, which is:
Leaving the occupancy safer than before the inspection
In order to motivate subordinates to do the same, company officers must adhere to a standard of ethical, moral, and _______ behavior.
Legal
According to Studies of Social Power, an incident commander directing resources on an incident is an example of _________ power.
Legitimate
CRM does not advocate or support any undermining of ___________.
Legitimate authority
Information about previous fire and life safety inspections may reveal noncompliance patterns of the ownership that may indicate:
Level of commitment to fire and life safety
Which of the following would typically be considered the MOST important reason for an organization to enforce an e-mail policy?
Liability protection
Which member of the ICS command staff is the incident commanders point of contact for representatives from outside agencies?
Liaison officer
To which rank do fire fighters report directly?
Lieutenant
The decision to repair or replace equipment is based on its maintenance record, as well as its:
Life expectancy
The primary concern when a conducting a company-level fire and life safety inspection is:
Life safety
Which incident priority takes precedence over the others?
Life safety
According to the Rules of Engagement, how much risk is acceptable in attempting to save property that is savable?
Limited
Functional supervision is MOST often useful when the distinction between ___________ is blurred.
Line and staff functions
What is the second step in the five-step approach to making a decision?
List options
Exposure protection must be present during all __________ evolutions.
Live-fire
MOST municipal fire and emergency services organizations structure themselves to reflect what type of government structure?
Local
Who determines the number of questions needed to assess the candidates knowledge within each particular area?
Local exam committee
Local jurisdictions often adopt national model building and fire codes and standards through:
Local ordinances
An employees rights during corrective discipline are established by:
Local policy or state/provinvial laws
Staff personnel in the fire service are MOST likely to perform what type of function?
Logistics
Which of the following is a member of the ICS general staff?
Logistics officer
When does the first phase of size-up begin?
Long before the incident occurs
Which type of feedback focuses on the effectiveness of the program in relation to the desired effect?
Long-term
What does the accommodating person demonstrate, according to the Blake and Mouton Managerial Grid?
Low concern for results, high concern for people.
The three contents-hazard classifications of occupancies by NFPA 5000 and NFPA 1 are:
Low, Oridinary, and High
Decision-making authority should be delegated to the ________ in a decentralized organizational structure.
Lowest level possible
A goal of an effective fire officer is to delegate decision making in routine activities to the ____________.
Lowest possible level
A commonly encountered variety of unethical behavior is:
Lying
What is the first obligation in a mayday situation?
Main radio discipline
Which of the following is the role of company officers in a public relations program?
Maintain a positive public image
Employee relations include all activities designed to ___________.
Maintain a rapport with the employees
In an assessment center role-play simulation where a candidate is dealing with a subordinate with an issue, which of the following is a key point?
Maintain control of the interview
Examples of non emergency workplace casualties include fatalities or injuries sustained during administrative duties, training, and:
Maintenance
Which type of record is MOST likely to be used to justify the replacement of outdated equipment?
Maintenance
What is the fourth step in the five-step approach to making a decision?
Make a choice
Which actions must a company officer take when encountering situations in which an organizations plans are inappropriate?
Make an immediate decision
Which of the following BEST describes the role of a Company Officer I regarding resource allocation?
Make best possible use of available resources
When citizens ask fire officers about non fire issues, such as where the nearest flu shot clinic is, and fire officers do not know the ANSWER, what should they do?
Make every effort to find the information and provide an ANSWER to the citizen
A good size-up requires officers to look carefully and assess what can be seen, and to __________ about what cannot be seen.
Make reasonable assumptions
Division of labor is important in organizational structures because it helps:
Make specific, clear-cut assignments
In Laymans RECEO-VS model, overhaul is a term used to describe:
Making a scene secure from rekindle
What is BEST described as the number of direct subordinates one supervisor can effectively manage?
Manageable span of control
Which of the following terms refers to the administration and control of projects, programs, situations, or organizations?
Management
Which term is best defined as the systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way?
Management
Which of the following is included in the development process of preincident plans?
Managing data from multiple plans
Which level of fire officer would expect to find an examination question pertaining to the evaluation of a fire company's performance?
Managing fire officer
According to the text, what will be a fire officers greatest challenge?
Managing people
Which of the following BEST describes an officers orders at an emergency incident?
Mandatory
Which of the following is the MOST accurate statement in regards to departmental policies and procedures?
Manuals must be revised periodically
Which of the following factors are defined by the International Building Code classifications?
Materials and fire performance of the building elements of the structure
According to the Annex A of NFPA 1021, public safety personnel must make choices based on the __________.
Maximum benefit to the citizens and the community
When developing a preincident plan for an occupancy storing hazardous materials, it is of particular importance to determine the ____________.
Maximum inventory of the materials
Which of the following BEST describes the company officers level of participation in labor/management relations?
May be an active participant in the process
What BEST describes a company officers responsibility regarding a fire and emergency service organizations procedures?
May have input in developing them
When looking for potential signs of substance abuse, one symptom:
May not be enough to indicate substance abuse
Which of the following is the most important life safety item to be inspected during a fire and life safety inspection?
Means and egress
Which of the following is a common post examination promotional consideration?
Medically qualified
The method used to coney the message from the sender to the receiver is the _________.
Medium
Regardless of the type of system or means of activation, all fire detection/signaling systems must:
Meet NFPA 72, National Fire Alarm Code
When providing training, fire officers act in another roles besides instructor. What is that other role?
Mentor
__________ consists of assigning an experienced member of the team to help a less experienced person.
Mentoring
_____________ is a developmental relationship in which a more experienced person helps a less experienced person by providing a deliberate learning environment through instructing, coaching, providing experiences, modeling, and advising.
Mentoring
A retail store is an example of which type of occupancy?
Mercantile
Which type of occupancy fire is associated with a high-than-average number of fire fighter line-of-duty fire deaths?
Mercantile
Learning objectives for practical training evolutions must be defined through the creation of a lesson plan and must be:
Met by the end of the evolutions.
One of Frederick Winslow Taylors four principles of scientific management is to replace rule-of-them work method with ________.
Methods based on scientific study of the tasks
Which U.S. Supreme Court case determined the need for warrants in fire investigation?
Michigan v. Clifford
What is the fire officers role when using a purchase order to obtain a service?
Minimize the cost
An error or fault resulting from defective judgment, deficient knowledge, or carelessness is termed a(n) ___________.
Mistake
Which of the following is a common electrical hazard found during fire inspections?
Misuse of extension cords
Which communication method is a radio-operated device that allows a station to transmit dispatch information, patient t status updates, and other confidential messages?
Mobile data terminal
A code developed by a standards-developing organization that is made available for adoption by authorities have jurisdiction is a(n) ______________.
Model code
The Rules of Engagement are ____________.
Model procedures
Which step in the budget process is MOST likely to help prevent a budget crisis in the event of fiscal changes?
Monitoring
What is progressive discipline?
Moving from positive discipline to negative discipline
The number of civilian deaths in structure fires is _________ the number of fire fighter deaths in those same structures.
Much lower than
What is the major risk factor that should be considered with assembly occupancies?
Multiple-fatality fires
Businesses that maintain their own resources such as facilities, personnel, and equipment often enter into:
Mutual aid agreements
Which agency establishes standards for live fire training?
NFPA
Which organization officially sponsors Fire Prevention Week?
NFPA
Which of the following NFPA standards addresses two-in/two-out and initial rapid intervention crew (IRIC) procedures?
NFPA 1500
Which of the following is the NFPA Standard of Fire Department Occupational Health and Safety Program?
NFPA 1500
Services incident management system?
NFPA 1561
The NFPA Standard on Fire Department Infection Control Program is:
NFPA 1581
Which NFPA standard covers health-related fitness programs for fire department members?
NFPA 1583
Which NFPA standard provides information or preincident planning?
NFPA 1620
Which of the following NFPA standards provides guidelines for design and installation of smoke and heat bending equipment?
NFPA 204
Within the NFPA requirements for Fire Officer I, what are the requirements for certification as an instructor?
NFPA Fire Instructor I
Technology:
National Fire Protection Association and International Code Council
Which of the following is BEST known as a voluntary, confidential, non-punitive way to report incidents that could have led to injury or death of personnel?
National Firefighter Near-Miss Reporting System
To be effective, how should a candidate act during role-playing exercises?
Naturally
As part of active listening, when should the listener interrupt the speaker?
Never; the speaker should be allowed to have a full say.
Which of the following is MOST likely to be an indication that revisions should be made to policies and procedures?
New technology being used
Which of the following statements about the requirement for a search warrant to collect evidence at a fire scene is correct?
No warrant is required if collection is conducted while the fire service is on scene and the evidence is in plain view
Does the message component of the communication cycle need to be written?
No, it can be a facial expression or other nonverbal statement.
Does the sender in the communication cycle need to be a person?
No, it can be a sign, a sound, or almost anything meant to send a message.
Activity records (incident reports) are MOST likely to include information about:
Nonemergency responses
Poise and personal appearance can BEST be described as:
Nonverbal components of communication
Which of the following is one of Gordon Duponts dirty dozen?
Norms
In the context of having their security threatened, fire fighters may do what is necessary to survive. In that situation, how will they feel, typically, about advancing the objectives of the fire department or their officers?
Not highly motivated
Which of the following is one of the four basic tasks expected of a good fire officer, as report by a recent surgery of chief fire officers?
Notifications
Which agency mandates blood borne pathogens training in the fire service?
OSHA
During a fire and life safety inspection, the inspector should look for any ___________, permanent or moveable, that will reduce the width of the original exit passageway.
Obstruction
The primary purpose of an investigation of a complaint is to ____________.
Obtain addition information
The majority of model code families relating to buildings and fire safety in North America are based on use of the building or structure and:
Occupancy type
Which strategy would an incident commander select when he or she believes the benefits of controlling and extinguishing the fire outweigh the risks to fire fighters?
Offensive
In a centralized system, decisions are made by:
One person at the top
After the initial risk assessment performed as part of incident size-up, risk assessment should be __________ throughout the incident.
Ongoing
Which type of budget included personnel salaries and benefits?
Operating
Which member of the ICS general staff is responsible for the management of all actions directly related to controlling the incident?
Operation section chief
What is the primary product of a strong emphasis on SOPs?
Operational efficiency
The ______ section chief manages the incident tactical activities.
Operations
At the local level, fire and safety codes are enacted by___________.
Ordinance
Which of the following is a term commonly used to refer to Type III construction?
Ordinary
Which of the following BEST describes the process of making changes to policies and procedures?
Organizations should have a process for evaluating the need for changes
The management function of coordinating tasks and resources to accomplish a units goal and objectives is referred to as:
Organizing
Which of the four functions of management does the fire officer use to take the available people, equipment, structure, and time and develop them into an orderly, functional, and structural unit?
Organizing
Fire will row and spread with sufficient fuel and:
Oxygen
Which acronym stands for the systematic method of accounting for all personnel at an emergency scene?
PAR
During non-emergency situation, which style of leadership should fire officers normally use?
Participative
Which method of customer service information gathering requires little effort or money?
Passive
Outside aid agreements are similar to mutual aid agreements except that:
Payments are made in outside aid agreements
Which legislation enacted in 1883 established the civil service system in the U.S. federal government?
Pendleton Act
Which legislation was enacted by Congress in response to corruption at Tammany Hall?
Pendleton Act
What os the Theory X manager believe?
People do not like to work.
Which type of record is MOST likely to help steer subordinates towards success?
Performance
The MOST likely problem to arise from having more than one supervisor is that employees follow the last order received without:
Performing the previous order
Which of the following BEST describes an example of a complex training evolution?
Performing urban search and rescue
How should volunteer department handle periodic personnel evaluations?
Periodic evaluations should be provided for all members.
Other than:
Personnel files
What is the collective term for such building parameters as overall height, length, width, and number of stories?
Physical elements
Which of the following is a condition that can negatively impact the health and safety of responders?
Physical stresses of firefighting
According to Maslows Hierarchy of Needs, the most basic human needs, at the bottom of the ladder, are known as _________ needs.
Physiological
An automatic sprinkler wet-pipe system is BEST described as having:
Piping constantly full of water under pressure.
Which type of roof has a peak along one edge or in the center?
Pitched
Which of the four functions of management deals with developing a scheme, program, or method that is worked out beforehand to accomplish an objective?
Planning
Which type of management function helps to determine in advance what an organization, group, or individual should do and how it will get done?
Planning
A(n) ____________ should the exterior of the structure, site access, doors, utilities access, and other aspects of the building.
Plot plan
Which of the following topics is addressed by the Risk Watch program?
Poisoning prevention
To be effective in a role-playing exercise, a candidates supervisory decisions should be strictly based on _________.
Policies and regulations
Which type of organization document is developed to provide definite guidelines for present and future actions?
Policy
Budget preparation is a process that is both technical and _________.
Political
Which of the following is an example of environment noise?
Poor radio reception
The wants of internal customers are MOST likely to include:
Position security
What are the two sides of fire service discipline?
Positive and negative
When giving a public relations speech, the company officer should maintain a _________ throughout the presentation.
Positive, non combative attitude
The incident safety officer reports pertinent information relating to the safety and health issues on an incident in which document?
Post incident analysis
Which of the following is MOST likely to be a consideration for training needs determination?
Postincident analysis reports
Which of the following items should a company officer note the location of while surveying a buildings exterior?
Power lines
Medical records kept by fire and emergency service organizations are MOST likely to include:
Pre-employment medical exams
A survey made by a fire company is primarily conducted to collect information for:
Pre-incident planning
Which of the following BEST describes when the earliest actions of size-up should be started?
Preincident
A ____________ is described as a document developed by gathering general and detailed data used by responding personnel to determine the resources and actions necessary to mitigate anticipated emergencies at a specific facility.
Preincident plan
What is one example of sociological noise in communication?
Prejudice
What is the first step in the four-step method of instruction?
Preparation
What is the second step in the budget process of fire and emergency service organizations?
Preparation
What is the second step in the six-step budget process?
Prepare the budget request
The fundamental goal of public safety education programs is to _____________.
Prevent injury, death, or loss due to fire or other types of incidents.
Recommendation
Progress
What type of narrative report is chronological in nature?
Progress
What is one of the four area typically evaluated in a structured probationary program monthly fire fighter assessment?
Progress in learning the district
What is one of the most important reasons for establishing and maintaining an effective incident command structure at every incident?
Promote situational awareness
Which of the following is one of the best methods for providing a safe workplace facility?
Proper maintenance of facilities
Demographics are used in public service to determine specific groups within the service area in order to:
Properly serve their needs
Which of the following BEST describes why preincident surveys should not be conducted alongside inspections?
Property management may not be as cooperative
Which of the following is one of the top three local tax revenue sources?
Property taxes
The budget of fire and emergency service organizations generally refers to the narrow financial budget limit in of:
Proposed expenditures and expected revenue sources.
Which famous California measure was passed by voters to stop the tend of dramatic increases in property taxes in 1978?
Proposition 13
Which of the following is an area where a company officer will MOST likely not be allowed to take photos or videos for a preincident survey?
Proprietary area
Time, owner resistance, and ___________ are all factors that may hinder the collection of data during a fire inspection.
Proprietary information
Which of the following systems is MOST likely to be used to protect commonly owned buildings in a single location such as a college campus or industrial complex?
Proprietary systems
Two basic topic areas of life safety information in a survey include protection and evacuation of occupants, as well as the:
Protection of firefighters
Knowing the statistics and the causes of casualties is MOST likely to help a company officer:
Provide company-level safety training to reduce or possibly eliminate risks
Which of the following BEST describes the purpose of a fire and emergency service organizations policies?
Provide formal written guidelines needed for operation
Establishing a professional work environment means that company officers should:
Provide opportunities for employees to contribute
Which of the following is an effective listening technique that a fire office should use during an argument?
Refrain from commenting until the other person is finished
Which type of organization document is developed by various government or government-authorized organizations to implement a law that has been passed by a government body?
Regulation
__________ is the process of providing rest, rehydration, nourishment, and medical evaluation to members who are involved in strenuous or extended-duration incident scene operation.
Rehabilitation
Information gathered from postincident activities can BEST be used to:
Reinforce proper response activities
What is the term for the ability of a test to ensure what it is intended to measure on a consistent basis?
Reliability
The BEST approach for satisfying company officer responsibilities to the public is to:
Remember that officers are stewards of provided resources
Salvage may consist of protecting property in place or:
Removing it from the fire area
Which purchasing process is best suited for complex, technical items?
Request for proposal
Preincident surveys and fire and life safety code enforcement inspections may both be conducted during a single visit if:
Required by the department
The ICS command structure should fit the __________.
Requirements of the incident
Layman's sequence for identifying priorities and developing an action plan starts with:
Rescue
An inconsistent application of the rules may lead to which of the following reason for personnel breaking the rules?
Resentment
Which of the following is one of the five component of NIMS?
Resource management
Company officers have a responsibility to _________ themselves and abide by the convictions if they expect the same from others.
Respect
What is the first role of a fire officer when dealing with a citizens complaint?
Respond in a professional manner
What is MOST likely to be the benefit of using orders and directives?
Result in less need for supervision in the future
If a fresh oxygen supply is introduced to a fire in the smoldering phase, the fire will _________.
Resume the fully developed phase
Which of the following thermal properties of the compartment is BEST described as slowly absorbing and releasing large amounts of heat to maintain temperature?
Retention
Which term is defined as the income of an organization that is to be used for payment of expenses?
Revenue
Which of the following should occur when conducting a closing interview after the inspection has found violations that are immediate threats to life safety?
Review, discuss, and correct violations before leaving.
A departments official letters should be:
Reviewed for accuracy
The process of identifying exposure to hazards and selecting, implementing, and monitoring results of appropriate techniques to handle exposures is known as:
Risk management
Which of the following describes a condition when unturned fire gases accumulated in top of compartment ignite and flames propagate through the hot gas layer or across the ceiling?
Rollover
Incident Command System (ICS) is BEST described as the basis for:
Safe and efficient incident scene management
Using the Incident Priorities approach, what is the first consideration if rescue is contemplated at a scene?
Safe ingress/egress for occupants and firefighters
Which ICS position has the authority to immediately suspend or alter activities on an incident scene?
Safety Officer
The task deemed MOST important to the company officer is:
Safety and personnel
Ensuring the integrity of equipment, vehicles, facilities, and personnel qualifications is the goal of:
Safety related inspections
Human Resources management is built from two generalized schools of management thought. Which of the following is one of those schools?
Scientific
What must a fire officer do after he or she requests a fire investigator to respond to a suspected crime scene?
Secure the scene
____________ is a leadership skill involving having a vision that views situations from all angles while still understanding tradition/
Seeing opportunities
Which of the following safety policy and procedure is addressed in NFPA 1852?
Selection, care, and maintenance of SCBA
What is the fifth level of Maslow's hierarchy of needs?
Self-actualization
Which of the following reasons for lying refers to an increase in perceived competence of an individual in the eyes of others?
Self-esteem
What is the best implementation strategy for a solution that will require significant behavioral change on the part of those tasked with implementing it?
Sell the program to get willing participation.
Which of the following elements of communication BEST describes the person who initiates the message?
Sender
Which of the following is one of the three immediate command functions that must be accomplished as part of the first-arriving fire officers initial radio report?
Setting the action plan
FIRESCOPE was created as a result of ____________.
Several massive wildland fires in California
Which of the following factors has the greatest effect on an objects rate of combustion?
Shape
All of the following are areas in which the fire officer needs to keep the chief officer informed except one. Choose the exception.
Shift roster
Which union member is appointed or elected to the be first line of labor representation in the workplace?
Shop steward
A common cause of unethical conduct in fire and emergency services organizations is:
Short-cut mentality
Which of the following BEST describes the type of training evolution for lifting and setting ground ladder?
Simple
Which of the following is an advantage of preincident surveys that includes only essential information?
Simple to develop, use, and maintain
Locations for training evolutions should reflect actual locations and should:
Simulate emergency conditions in which the unit may operate.
What is the first step of an operational risk management process and includes considering communications plans, weather factors, and previous incident behavior?
Situational awareness
Which term means the level of understanding and awareness one has regarding the reality of a set of conditions?
Situational awareness
What is the first Rule of Engaement?
Size up the tactical area of operation
Field sketches for survey information records should be made showing the structures:
Size, location, and components
Which term describes the systematic process of gathering and processing information to evaluate the situation and then translating that information into a plan to deal with the situation?
Size-up
Which type of municipal organization is MOST likely to have personnel that service multiple roles in order to provide a full range of services?
Small
Company officers can and should develop multi-company evolutions that involve:
Small numbers of units
For which type of incident was the Fire Ground Commander program designed?
Small to medium-sized urban incidents
Which type of department would be more likely to turn to an external source for examination questions?
Smaller
Hazmat or biological/medical exposure records are a part of medical records that include exposures to:
Smoke
What is the cause of the majority of fire fighter non-cardiac-related fatalities that occur while operating inside structures?
Smoke inhalation
Which of the following fire protection systems, when activated, may potentially restrict movement throughout a structure?
Smoke, heat, or alarm activated doors
Which statement about the use of a non-English language in emergency response is correct?
Some major city departments have gone so far as to make such a language the primary language of the station
Which of the following behavior models established by Blake and Mouton is the preferred behavior for fire officers to have?
Sound
The concept that an individual is limited in the number of subordinates that can be effectively supervised is known as:
Span of control
In a bidding process, the requirements that the purchase must meet are stated in the ________.
Specs
What was the (often corrupt) system called that was used to appoint or promote people to public jobs prior to the modern use of merit-based system?
Spoils system
The most common injury sustained by emergency responders operating on the fire ground is:
Sprains and strains
Which type of information is included in the first part of a beginning of shift report?
Staffing
Which type of organizational document establishes or prescribes specific operational or administrative methods to be followed routinely for the performance of designated operations or actions?
Standard operating procedure
An organizations policies and procedures is MOST likely to also be known as:
Standard operating procedures
Which type of plans include policies, procedures, and rules that are used frequently to manage the day-to-day emergency and non-emergency unit activities?
Standing
During preincident planning, which approach should be taken when there are hindrances to data collection?
Start with a basic plan and add it over time
What public fire and emergency services jurisdiction is MOST likely to provide training academies for local departments?
State/provincial
What type of public fire and emergency services jurisdiction is generally organized for forest, wildland, and urban-interface fire suppression?
State/provincial
Which of the following are used to increase the pressure in the fire protection system when needed in occupancies where it is impractical or impossible to maintain water storage for fire protection?
Stationary fire pumps
In the Blake and Mouton Managerial Grid, which behavioral model sees a high level of concern for either people or results as too extreme and tries to moderate both in the workplace?
Status quo
A facility with which feature is required to submit information to the local emergency planning council in connection with preincident planning?
Storage or handling of hazardous materials
Which term best describes the process of scoring a multiple-choice examination?
Straightforward
Overall plans for controlling the incident, including broad statements of final outcomes to be achieved, are known as:
Strategic goals
A set number of the same kind and type of resources staffed with a specific minimum number of personnel describes a:
Strike team
A memo or e-mail with consistent format and concise/accurate content present a(n) __________ of the writer.
Strong professional image
What is often considered the most readily available fuel source in a compartment fire?
Structure's contents
What is the best definition of success in a locally developed public education program?
Students demonstration of the desired change in behavior
At the Fire Officer I level, emphasis is placed on accomplishing the departments goals and objectives by work through ________ to achieve the desired results.
Subordinates
When unit members are promoted to company officer, their peers become:
Subordinates
Span of control refers to the number of:
Subordinates and/or functions one individual can effectively supervise
The delegation of authority is BEST described as the process of providing:
Subordinates with authority, direction, and resources
What source of funding is available to nonprofit fire and emergency services organizations?
Subscriptions
What does Peter Drucker say about questioning the value of any given organizational activity?
Such questioning should be done once a year
What is the leading cause of on-duty death among fire fighters?
Sudden cardiac death
Which term does the International Association of Fire Chiefs use for Fire Officer I?
Supervising Fire Officer
What is the overriding responsibility of fire officers in fire attack?
Supervising the company while assigned tasks are being performed.
Which of the following terms describes the process of directing, overseeing and controlling the activities of other individuals?
Supervision
Anyone who is responsible for activities of one or more subordinate employees is referred to as:
Supervisior
According to Lloyd Layman's considerations for emergency scene size-up, the company officer will have to make initial decisions as well as ________ decisions.
Supplemental
A proposed increase in spending to provide additional services is a(n) __________ request.
Supplemental budget
The two most common types of Canadian Workplace Hazardous Materials Information System (WHMIS) labels are:
Supplier and workplace
Dr. James Reason likened the multiple defensive layers of high-technology systems to __________.
Swiss cheese
Records management is the ________ control of an organizations records to ensure quick access to information.
Systematic
What is the term for the type of needs that the fire department can address by developing programs to reduce risk, such as a bicycle helmet safety campaign?
Systemic
What are the two major components of the incident action plan?
Tactics and strategies
The decision point step in the example of the risk management process determines if appropriate resources are available, if assignments have been made and understood, and if:
Tactics are appropriate
Which of the following is the BEST way to reduce sidestepping?
Take action and notify employee of actions
Which of the following is a responsibility of a company officer after recognizing an unsafe act at an emergency scene?
Take action when personnel are performing unsafe acts
Which of the following is one of the four possible responses to an investigation?
Take no further action
Which of the following is an example of a simple training evolution?
Taking and recorded patient's vital signs
What is the texts suggested response to the happenstance discovery of a swimming pool with an unlocked gate while responding to some other problem at that residence?
Talk to the homeowner and leave a brochure on pool safety
In the ICS, actions required to achieve tactical objectives occur at which level of command?
Task
Which of the following is one of the six elements of the fire service CRM model?
Task allocation
Which term describes the division of responsibilities among individuals and teams in a manner that allows for their effective accomplishment?
Task allocation
Effective supervision becomes easier within a span of control when:
Tasks are simple and repetitive
Which of the following BEST describes a challenge of effective supervision in a span of control?
Tasks being performed are complex
What is the subject of the public safety program known as Stop, Drop, and Roll?
Teaching young children what to do if their clothing catches fire.
In 1871, two major fires occurred that would change the way the United States viewed and responded to fire. What was one of those fires?
The Great Chicago Fire
Which event led to the creation of Fire Prevention Week?
The Great Chicago Fire
When solving a problem, what must be the fire officers primary focus area?
The best interest of the fire department
Which of the following information about a building BEST describes what should be included in field sketches?
The building's dimensions
What does the term data dump mean in the context of emergency incident simulations in assessment centers?
The candidate demonstrates his or her depth of knowledge about a particular subject.
What is the main goal of a code compliance inspection on public assembly occupancies?
The clear access and egress paths
Goals and objectives must be communicated quickly and efficiently in order for subordinates to understand:
The commander's intent
According to the Rules of Engagement, who make the final decision regarding whether to proceed with an assigned objective?
The company tasked with achieving the objective
What is the current demographic trend in the United States?
The country is becoming increasingly multiethnic.
All medical records are kept 30 years after:
The end of employment
The formal fire department organization considers a fire officer to be the representative of whom?
The fire chief
Who must take corrective action if an investigation confirms a harassment complaint has merit?
The fire chief
In which situation is an autocratic leadership style required?
The fire company is involved in a high-risk emergency scene activity.
What is the most important factor when selecting a solution as part of the decision-making process?
The fire department's core values
Which industry played a major role in the development of the first model building codes?
The insurance industry
The primary means of categorizing a public fire and emergency service organization is by:
The jurisdiction it serves
Which of the following situations may make it necessary to adapt a lesson plan?
The lesson plan does not accurately represent current policy.
When establishing priorities for their unit, a company officers priorities should be based primarily on services provided and:
The mission of the organziation
Which statement is correct about involving a students senses in the learning process to improve retention of learned material?
The more senses involved in the learning process, the better.
Which of the following is one of the three primary components that defines the range, scope, and tasks of a fire officers supervisory activities?
The municipality's personnel regulations
Which phrase best summarizes the factors to be considered when determining the occupancy survivability profile?
The occupants likelihood of surviving the search
When an officer tells subordinates that he does not agree with an order but that the order has to be enforced anyway, what is the result?
The officer's authority and supervisory ability are undermined.
Which of the following BEST describes to whom company officers have a responsibility when administering all policies and procedures?
The organization
A preincident plan should be developed with the goal of being useful in the event of an emergency both to the fire department and to __________.
The owner
When officers are preparing to present a class that covers a specific topic, what/whom should they consult first?
The personal training library
It is necessary to research the community that the emergency response organization serves in order to determine:
The population's exact composition
The company officers roles in using computer-based electronic date storage/retrieval systems is BEST described as understanding the law regarding:
The proper use of the system
Company officers have a responsibility to _________ to provide service that is effective, efficient, and professional.
The public
Which agency is best suited to provide transportation and shelter in the event of an evacuation?
The public school system
NFPA 1584 provides information on:
The rehabilitation process for members during emergency operations and training exercises
During phase 2 of the NFA size-up process, what is the basis for developing tactics and strategies?
The resources available
What is one of the factors that distinguish fire officers from fire fighters?
The responsibility to act as an agent of the formal organization
NFPA 220 Type V construction differs from Type IV mainly in:
The smaller dimensions of the structural members.
In the five-step process of decision making, once a solution is selected, what happens next?
The solution must be implemented
Which of the following BEST describes why carbon dioxide fire extinguishing systems are hazardous to anyone in a flooded compartment?
The system extinguishes fire by excluding oxygen
Company officers have a responsibility to __________ to communicate the expectation of their new position.
Their family
When company officers have questions regarding potential code infractions, they should refer to ________ when inspecting buildings and facilities.
Their fire prevention division
Which of the following is MOST likely to be affected by the initial impression of new employees while they are being socialized into the departments culture?
Their motivation
Company officer has a responsibility to _________ to represent their needs to the organization.
Their subordinates
Which type of management technique is appropriate in an involuntary work performance meeting with a subordinate?
Theory X
What BEST describes the influence of government laws and ordinance on a fire and emergency service organizations policies?
They an be imposed by local, state, or federal governments
According to the 1993 amended EEOC guidelines, under what circumstances, if any, are employers liable for the acts of those who work for them?
They employer knew, or should have known, about the behavior and did nothing about it
It is said that fire officers should walk the talk. What does that mean?
They should demonstrate the behaviors they say are important.
If the fire officers have the authority to solve a given problem that has come up, what should they do?
They should go ahead and make a decision
Which statement is correct about the range and depth of skills that new fire fighters bring to the job?
They vary widely, from a few hours of orientation to NFPA 1001 certification as a fire fighter.
What is the primary purpose in requiring fire fighters to read a new policy and sign off that they understand it?
This step ensures accountability
Who are usually the best people to solve a problem?
Those directly involved with it
How are decisions and information sent from the top of the scalar structure?
Through intermediate levels
Which of the following describes the BEST way to alleviate concerns over delegating authority?
Through training programs
When do the planning steps of the budget process occur?
Throughout the fiscal year
Which kind of studies did Frederick Winslow Taylor perform to determine the optimal way to perform a job?
Time and motion
How did Frederick Winslow Taylor determine the optimal way to perform a job?
Time studies
Hidden within the assessment center in-basket papers are usually a few surprises, including a few _________ items.
Time-sensitive
Which of the following is MOST likely to be a reason why authority may be decentralized?
To allow expeditious handling of most matters
Which of the following BEST describes the foal of an aggressive management style?
To dominate or win
What is the primary purpose of having an accurate beginning of shift report?
To ensure adequate staffing
When a company-level fire officer assumes command in the command mode, why would the crew assigned to that fire officer stay with the fire officer?
To fill the command staff positions
Which of the following BEST describes what employee assistance programs (EAP) are designed for?
To help deal with stress in personal and professional life
Which of the following is the BEST reason for organizations in aid agreements to conduct joint training?
To identify and rectify differences in procedures and equipment
Why should incident commanders request additional resources whenever all the units have been or will be committed?
To provide an on-scene reserve
Which of the following is the BEST reason for entering into an aid agreement?
To share specialized resources
Which of the following is the BEST reason to use videography during a preincident survey?
To show how the facility might appear as someone moves through it
Which of the following is MOST likely to create a hazard by limiting access into a roof?
Tongue and groove construction
The standard mounting height for a portable fire extinguisher with a gross weight not exceeding 40 pounds (18 kg) is:
Top not more than 5 feet (1.5 m) above floor
Safety related inspections for vehicles may include:
Traffic deterrent devices
Although a written code of ethics can strengthen an organizations culture, which of the following will provide additional tools for dealing with ethical issues as they arise?
Training
The process of achieving proficiency through instruction and hands-on practice in the operation of equipment and systems is the definition of ___________.
Training
Which type fo record is MOST likely to be important for receiving accreditation from outside associations?
Training
Progressive discipline begins with __________ to correct the first instance of violating a rule.
Training and education
The U.S. Fire Administration (USFA) primarily provides __________ through the National Fire Academy (NFA).
Training courses
For the purposes of task allocation, what should fire officers use to evaluate the strengths of an individual?
Training exercises
Recertification requirements are MOST likely to be a consideration when determining:
Training needs for the organization
Which of the following is one of the three components of the triangle of leadership?
Trust and respect
Which rule pertains to IDLH conditions?
Two-in; two-out
Which of the following public fire alarm systems are necessary in jurisdictions with a large call volume to prevent being inundated by fire calls?
Type A
Which construction type results in the most durable and last structures?
Type I
Which of the following NFPA 220 construction types is referred to as non combustible or non combustible/limited combustible?
Type II
Ordinary construction is:
Type III
Which type of construction is known as limited combustible (ordinary)?
Type III
A presidential order for mutual aid is MOST likely to be issued to which organization?
U.S. Department of Defense
According to the Conscious Competence Learning Matrix developed by Dr. Thomas Gordon in the 1970's, what is the highest level of competence a fire fighter may display?
Unconscious competence
Which of the following systems is a recent advance in HVAC design that introduces thermostatically controlled air into the space through opening in the floor?
Underfloor air distribution systems (UFAD)
Gary Yuki described leadership as the process of influencing others to __________.
Understand and agree about what needs to be done
Which of the following listening components describes decoding a message and assigning meaning to it?
Understanding
Which of the following is one of the four critical areas of followership?
Understanding human behavior
A ________ structure is necessary when an incident involves more than one jurisdiction.
Unified
The principle that each subordinate must have only one supervisor describes the concept of:
Unity of command
A lack of understanding of community diversity can create which of the following challenges?
Us-them mentality
When operating at an emergency incident, which method is recommended to assist a fire officer with making standard decisions in a consistent manner?
Use a checklist
B.Complex is better.
Use redundancy
A fire and emergency service organizations personnel should not have any expectations or privacy when:
Using organizational equipment or devices
Which of the following is MOST likely to be the role of a company officer in disciplinary action?
Using preventative action
Which of the following incidents may be a result from the lack of ethical conduct?
Using the station to conduct a private business
Personnel qualifications safety related inspections may include:
Vehicle or apparatus operation certifications
Which of the following locations would be the BEST potential training site for vehicle extrication operation?
Vehicle salvage yard
When monitoring for flashover conditions, the company officer should consider that modern, well-sealed energy efficient building do not _________ as rapidly as older buildings.
Vent
Fire development in modern structures is ___________-limited.
Ventilation
Abandoned/condemned structures are MOST likely to be used as potential training sites for:
Ventilation and forcible entry
What is the most common form of report that fire officers are required to make?
Verbal
What must the first-arriving company-level fire officer provide to the dispatch center upon arrival at an incident scene?
Verbal picture of the scene
Which of the following actions can help new company officers overcome challenges in changes to group dynamics while transitioning to the role of company officer?
Verbalize expectations and establish priorities
The purpose of conducting fire inspections is to identify hazards that exist and to ensure ___________.
Violations are corrected
Which of the following is one of the most significant factors in size-up?
Visualization
When mentoring employees, the mentor should participate:
Voluntarily and enthusiastically
Reward and award programs are MOST critical to which type of fire and emergency organization?
Volunteer
Which type of staffing makes up approximately seventy percent of fire and emergency services organizations?
Volunteer
Once collective bargaining negotiations are concluded, the resulting agreement is MOST likely to directly determine:
Wages and benefits
A fire extinguisher cabinet placed in a rated wall must have the same fire rating as the:
Wall assembly
Which of the following MOST accurately describes a planning factor for resource/logistics at a practical training evolution?
Water supply quantities must be calculated based on NFPA 1142.
Never begin a training session without a lesson plan that describes:
What is being taught and how it will be taught.
What is the focal point of CRM in conflict resolution?
What is right
Preincident survey
What potential hazards to firefighter safety exist
When handling public inquiries, company officers must develop the ability to hear what citizens mean as well as:
What they ask
What does phase 1 of the NFA size-up system deal with?
What you know before the incident occurs
In which emergency situation is a democratic leadership style appropriate?
When developing an IAP for a complex situation
When should a fire officer tell a complainant that certain actions will be taken?
When it is within the scope of his or her authority
In order to mitigate tension between unit members, company officers should counsel employees:
When necessary
What is one specific situation in which fire officers must behave as Theory X managers.
When operating at fire
Assigning duties for unit members and ensuring availability of necessary survey documents are processes that should be completed:
When preparing for a preincident survey
When does fast-attack mode end?
When the incident stabilizes.
Which of the following BEST identifies at which point the Fast Attack option will end at an incident?
When the situation has stabilized
To establish a positive relationship with the community, the company officer must first know:
Who the external customers are.
On the Blake and Mouton Managerial Grid, the person with a sound attitude believes in what's right rather than __________.
Who's right
What is one of the most popular questions to ask candidates in an oral panel setting of an assessment center?
Why should you be selected for promotion?
Exit doors must be capable of being opened from the inside with a single motion:
Without a key or any special knowledge
What is the last step in conducting an incident review?
Write a summary
What is the first step in brainstorming?
Write out the problem statement
In an interior attack situation, should fire officers be able to maintain contact with their company members at all time?
Yes
A formal training program includes both skills practice and ___________.
classroom time
Ensuring the health and safety of all personnel requires applying health and safety standards:
daily
Company officers receiving a complaint regarding ________ must know and follow the organizations policy to the letter.
employee acts or omissions
Preincident plans must be coordinated with the ________________.
facility's own emergency operations plan
The Crew Resources Management (CRM) system is designed to create a culture or climate of _______ for personnel to contribute to safety and goals of mitigating incidents.
freedom
Compared to legacy dwellings, modern structures _____________.
have a shorter time to flashover
Communications ________ is considered MOST vital to implementation of the National Incident Management System (NIMS).
interoperability
A company officer should begin to train new employees according to local policies:
once the first duty assignment is given
A company officer directly oversees the application of the agency's ___________ to the resolution of issues faced by the agency.
personnel, training, equipment, and apparatus
Practical training evolutions should be designed so that a ________ outcome is possible.
positive
According to Frederick Winslow Taylor, __________ management calls for optimizing the ways tasks are performed and simplifying the jobs so workers can be trained to perform a specialized sequence of motions in the one best way.
scientific
The process of monitoring the outcome of any changes made to customer service policy is called:
service-delivery monitoring