FSU Geb 3213 Business Communication 18

Folk culture is a. A culture of the people b. A part of the Southern United States. c. A type of music. d. Something you'll only find in rural areas of the United States.

A culture of the people

A tip is usually a a. A good idea. b. A bad idea. c. A monetary reward, sometimes in addition to a standard payment, for a service or action. d. A good idea, sometimes in addition to a standard payment, for a service or action.

A monetary reward, sometimes in addition to a standard payment, for a service or action.

Slander is: a. A spoken false statement that is damaging to a person's reputation. b. A written false statement that is damaging to a person's reputation. c. A print advertisement false statement that is damaging to a person's reputation. d. A note to a friend with a false statement that is damaging to a person's reputation.

A spoken false statement that is damaging to a person's reputation

Libel is: a. A spoken, published false statement that is damaging to a person's reputation, personal or professional. b. A written, published false statement that is damaging to a person's reputation, personal or professional. c. A song which demonstrates a published false statement that is damaging to a person's reputation, personal or professional. d. A radio interview which demonstrates published false statement that is damaging to a person's reputation, personal or professional.

A written, published false statement that is damaging to a person's reputation, personal or professional.

In this type of political system local warlords, elders, and others exercise a certain amount of political, military, and economic power. a. Monarchy b. Democracy c. Communism d. Anarchy e. Totalitarianism

Anarchy

_____ are nonverbal representations of communication. a. Beliefs b. Artifacts c. Traditions d. Attitudes e. Values

Artificats

This denies cultural, racial, ethnic, socioeconomic, and many other valuable, insightful differences. a. Reciprocity b. Group communication c. Assume similarity d. Social penetration theory e. Artifacts

Assume similarity

Which of the following is not true regarding Theory Y? a. Employees define themselves by their profession. b. Employees are viewed as ambitious and capable of self-motivation. c. Workers may need little supervision. d. Collaboration is rare among employees. e. The employee may be a valuable source of feedback.

Collaboration is rare among employees.

At this stage in the acculturation process, you will feel that living in this new culture is simply exhausting. a. Initial anxiety b. Superficial adjustment c. Depression-frustration d. Initial culture shock e. Return anxiety

Depression-frustration

Theory X and Theory Y was formulated by: a. Douglas McGregor. b. Abraham Maslow. c. Gordon Allport. d. William Ouchi. e. Bruce Tuckman.

Douglas McGregor

_____ is often cited as a pioneer in the field of intercultural communication a. Dalmas Taylor b. Edward T. Hall c. Gordon Allport d. Irwin Altman e. Bruce Tuckman

Edward T. Hall

Which of the following statements is true regarding ethical systems? a. They formally institutionalized. b. They are less influential in interactions, trade, and commerce. c. Ethics refers to a set of norms and principles that relate to individual and group behavior. d. They are mostly implicit, rather than explicit, in nature. e. What is legal and what is ethical are one and the same.

Ethics refers to a set of norms and principles that relate to individual and group behavior.

_____ is the tendency to view other cultures as inferior to one's own. a. Unilateralism b. Egocentrism c. Ethnocentrism d. Monism e. Singlism

Ethnocentrism

Which of the following statements is true regarding monochromatic time? a. Interruptions are not looked down upon. b. Everything has its own specific time. c. It can be observed in Greece, Italy, Chile, and Saudi Arabia. d. People tend to mix business and family activities. e. Many things are scheduled at the same time.

Everything has its own specific time.

Which of the following statements is true in the context of Hall's contribution to the study of intercultural communication? a. You have to know everything to know something. b. Culture and communication are distinct academic disciplines. c. Shift to a global perspective d. Personal experience adds little value to comprehensive studies of interaction and culture. e. Focus on the interactions versus general observations of culture.

Focus on the interactions versus general observations of culture.

Cultures all hold values and principles that are commonly shared and communicated: a. specifically through the education system. b. from older members to younger ones. c. via intrapersonal communication. d. before a person is initiated into a group or community. e. only among valued members.

From older members to younger ones.

Which of the following statements is true regarding masculine and feminine orientation? a. Hofstede describes the masculine-feminine in terms of whether men or women hold the power in a given culture. b. The modest pole has been called 'masculine' and the caring pole 'feminine.' c. In the United States assertiveness and competition are highly valued. d. In masculine countries, women are as assertive and competitive as the men. e. In cultures such as Sweden, business values are more attuned to self-promotion and taking care of society's weaker members.

In the United States assertiveness and competition are highly valued.

In these cultures, business conversations may start with discussions of the weather, or family, or topics other than business as the partners gain a sense of each other, long before the topic of business is raised. a. High-power distance b. Explicit-rule cultures c. Individualistic cultures d. Uncertainty-accepting cultures e. Indirect cultures

Indirect cultures.

Which of the following statements is true regarding individualistic cultures? a. They focus on the needs of the family or group of workers. b. In such cultures, the individual exploitation of public lands is restricted. c. Resources are utilized to benefit the community as a whole. d. Individuals perceive themselves as empowered. e. South America is a prime example of an individualistic culture.

Individuals perceive themselves as empowered.

Which of the following statements is not true regarding the symbols, boundaries, status, language, and rituals that exist across cultures? a. Communities have their own vocabulary and way in which they communicate. b. Rituals may be limited to small groups or celebrated across the entire company. c. Rituals can serve to bind a group together, or to constrain it. d. Institutions tend to formalize processes but often easily adapt to new circumstances. e. Symbols can be used to communicate rank and status within the group.

Institutions tend to formalize processes but often easily adapt to new circumstances.

Which of the following statements is true regarding common law? a. The rules are spelled out in detail, and judges are responsible for applying the law to the given case. b. It draws from a Roman history. c. It requires new rules to be written out to reflect the new context even as the context transforms and changes. d. It involves more interpretation that can produce conflict with multiple views on the application of the law in question. e. It is more predictable and is practiced in the majority of countries.

It involves more interpretation that can produce conflict with multiple views on the application of the law in question.

"Why are we here and whom do we serve?" In business, the answers to these questions can be found in: a. a SWOT analysis. b. organizational charts. c. employee satisfaction surveys. d. mission and vision statements. e. a business plan.

Mission and vision statements

Hall shows us that emphasis on a culture as a whole, and how it operates, may lead us to: a. neglect individual differences. b. hold beliefs or practice customs that do not follow our own cultural norm. c. identify the unique differences that exist between people. d. learn more about other cultures. e. be more open to new ideas and experiences.

Neglect individual differences

_____ is a negative preconceived judgment or opinion that guides conduct or social behavior. a. Prejudice b. Ethnocentrism c. Activism d. Tolerance e. Phobia

Prejudice

Virtual communication can be defined as: a. Representational interaction between individuals, groups, and communities within the online environment. b. Abstract and descriptive interaction between people online c. Descriptive and concrete interactions between people online d. An important part of only role-playing games.

Representational interaction between individuals, groups, and communities within the online environment.

Counter culture refers to the a. Representations of the 1960's counter culture b. Representation of the Grunge movement in music c. Representations of resistance to mass or popular culture. d. Representations of acceptance of mass or popular culture.

Representations of resistance to mass or popular culture.

This marks the passage of the individual within the community; some of these may be so informal as to be hardly noticed, while others may be highly formalized. a. Rites of initiation b. Artifacts c. Interpersonal communication d. Principles e. Reciprocity

Rites of initiation

Which of the following statements is true regarding implicit-rule cultures? a. Expectations are clearly stated. b. A person from outside the culture can easily understand the rules of the context. c. Such cultures are often more intolerant of deviation from the rules. d. The guidelines and agenda for a meeting are announced prior to the gathering as people are generally unaware of the role each member plays. e. Rules are often understood and communicated nonverbally.

Rules are often understood and communicated nonverbally.

_____ can be defined as a generalization about a group of people that oversimplifies their culture. a. Prejudice b. Bias c. Ethnocentrism d. Stereotypes e. Phobia

Stereotypes

Mass culture refers to a. The messages create and received through mass media. b. The opposition to mass media. c. The representation of mass media. d. The message that describe mass media.

The messages create and received through mass media.

Which of the following statements is true regarding civil law? a. It draws from an English tradition. b. The judge interprets the law and considers the concept of precedent, or previous decisions. c. It naturally adapts to changes in technology and modern contexts as precedents accumulate. d. It involves more interpretation that can produce conflict with multiple views on the application of the law in question. e. The rules are spelled out in detail, and judges are responsible for applying the law to the given case.

The rules are spelled out in detail, and judges are responsible for applying the law to the given case.

According to this theory, workers are trusted to do their jobs with excellence and management is trusted to support them, looking out for their well-being. a. Theory X b. Theory Y c. Theory Z d. Economic man theory e. Maslow's hierarchy of needs

Theory Z

Which of the following statements is true regarding collectivist cultures? a. People perceive their world primarily from their own viewpoint. b. People value individual freedom and personal independence. c. They focus on the needs of the nation, community, family, or group of workers. d. Individuals believe they are capable of making an impact on their own lives. e. The United States is a highly collectivist culture.

They focus on the needs of the nation, community, family, or group of workers.

_____ form as the organization grows and expands, and stories are told and retold to educate new members on how business should be conducted. a. Legal systems b. Artifacts c. Traditions d. Anomalies e. Syntactic rules

Traditios

Theory X asserts that: a. workers are motivated by their high-level needs. b. workers have a general disposition against labor. c. workers require little direct supervision. d. workers seek responsibility. e. workers are hard-working.

Workers have a general disposition against labor.

A political state in which there is no government is known as a(n): a. monarchy. b. anarchy. c. democracy. d. Communist rule. e. totalitarian system.

anarchy.

An economy with relatively little government oversight may: a. be said to reflect more of the market(s). b. be more restricted. c. be more challenging for both internal and external businesses. d. regulate business transactions based on the government's needs. e. take a more "hands off" approach in economic areas.

be said to reflect more of the market(s).

Dictatorships, communism, or theocracy are forms of: a. monarchy. b. anarchy. c. rule by the people. d. centralized rule. e. egalitarian rule.

centralized rule

Tips and bribery are: a. culturally acceptable in some places worldwide. b. unacceptable worldwide. c. an expected reward whenever you travel. d. are understood as just part of travel in the United States and abroad.

culturally acceptable in some places worldwide.

Which of the following statements is true regarding uncertainty? a. As uncertainty decreases, nonverbal displays of affiliation also begin to decrease. b. Higher levels of uncertainty are associated with an increase in the indication of liking the other person. c. When experiencing high levels of uncertainty, we tend to ask fewer questions. d. When experiencing high levels of uncertainty, the communication interaction is not as personal or intimate. e. When experiencing high levels of uncertainty, communication will feature lower levels of reciprocity.

d. When experiencing high levels of uncertainty, the communication interaction is not as personal or intimate.

_____ is one form of government that promotes the involvement of the individual. a. Theocracy b. Democracy c. Anarchy d. Monarchy e. Centralized rule

democracy

Theory Z: a. draws entirely from the Japanese style of management. b. is mainly based on Theory Y. c. limits worker participation. d. emphasizes job rotation, skills development, and loyalty to the company. e. sees workers as needing little, if any, reinforcement.

emphasizes job rotation, skills development, and loyalty to the company.

In a(n) _____ culture, rules are clearly communicated so that everyone is aware of them. a. uncertainty-accepting b. explicit-rule c. collectivist d. short-term orientation e. feminine

explicit-rule

If you are working with people from a(n) _____ culture, you may need to take extra care to elicit feedback and involve them in the discussion because their cultural framework may preclude their participation. a. implicit-rule b. short-term orientation c. uncertainty-accepting d. high-power distance e. long-term orientation

high-power distance

Learning the rules of a business or organization by observing the conduct of others is indicative of a(n): a. implicit-rule culture. b. explicit-rule culture. c. uncertainty-accepting culture. d. uncertainty-rejecting culture. e. short-term orientation.

implicit-rule culture

Mike and Sara are both from the same country and share the same culture. The communication that takes place between them would be classified as: a. intracultural communication. b. intrapersonal communication. c. ethnocentric communication. d. international communication. e. individual communication.

intracultural communication

Communication with yourself is called: a. internal communication. b. individual communication. c. interpersonal communication. d. intrapersonal communication. e. inner communication.

intrapersonal communication

Long-term orientation: a. is often marked by persistence, thrift, and frugality. b. values immediate results. c. places greater emphasis on reciprocation of greetings and rewards. d. gives importance to personal representation and honor. e. separates the individual from the family.

is often marked by persistence, thrift, and frugality.

When living abroad: a. stay close to your living quarters at all times. b. surround yourself with similar expats. c. learn new ways to get the job done. d. avoid traveling to surrounding villages, or across neighboring borders. e. avoid carrying vaccination records, birth certificates, or business documents.

learn new ways to get the job done.

Ethnocentrism: a. often decreases intolerance of difference. b. reduces one's sense of pride in one's culture. c. promotes intercultural communication. d. aversely affects intrapersonal communication. e. makes us far less likely to be able to bridge the gap with other cultures.

makes us far less likely to be able to bridge the gap with other cultures.

Members of _____ cultures place emphasis on external goods and services as a representation of self, power, and social rank. a. indirect b. materialistic c. collectivist d. explicit-rule e. long-term orientation

materialistic

The United States and Japan are often noted as _____cultures, while many Scandinavian nations feature cultures that place more emphasis on _____. a. indirect; direct b. collectivist; individualistic c. materialistic; relationships d. explicit-rule; modesty e. long-term orientation; short-term orientation

materialistic; relationships

In low-power distance cultures: a. people relate to one another more as equals. b. occupational positions are a reflection of dominant or subordinate roles. c. people are less likely to challenge the decisions of their superiors. d. less powerful people must accept decisions without comment. e. managers have limited control over employees.

people relate to one another more as equals.

_____ are often framed in terms of how people are governed, and the extent to which they may participate. a. Legal systems b. Economic systems c. Political systems d. Ethical systems e. Technical systems

political systems.

Time is considered in a more fluid sense in: a. short-term orientation cultures. b. uncertainty-accepting cultures. c. monochromatic time. d. polychromatic time. e. masculine cultures.

polychromatic time.

The last step in the acculturation process is that of: a. return anxiety. b. return elation. c. reentry shock. d. reintegration. e. acceptance of host culture.

reintegration.

In most of the world's cultures, a person occupying superior status is entitled to a physically elevated position—a throne, a dais, a podium from which to address subordinates. This relates to the cultural characteristic of: a. language. b. values. c. time. d. artifacts. e. space.

space

A(n) _____ is a government ruled by God and his or her designees. a. theocracy b. democracy c. anarchy d. monarchy e. centralized rule

theocracy

A Theory X manager: a. seeks input or feedback from employees. b. may be described democratic or participative. c. uses control and incentive programs to provide punishment and rewards. d. relinquishes responsibility to his/her subordinates. e. views employees as self-directed.

uses control and incentive programs to provide punishment and rewards.

Short-term orientation: a. is found among Native American cultures. b. is marked by a sense of shame for the family and community. c. values personal stability and consistency. d. focuses on relationships based on age and status. e. downplays familiarity and predictability.

values personal stability and consistency.

Everett Rogers and Thomas Steinfatt define intercultural communication as the exchange of information between individuals: a. who are simultaneously a part of a community and its culture(s). b. who are separated by a matter of degrees from each other. c. who believe in the "culture of one." d. who are "unalike culturally." e. who have many things in common.

who are "unalike culturally."