Fundamentals of Management: Ch 15
Which is the most media-rich type of communication? Multiple choice question. A phone call A face-to-face conversation A text message A company newsletter
A face-to-face conversation
What does FOMO stand for? Multiple choice question. Finally optimizing my options Fear of missing out Fear of meeting obligations Feeling obliged to monitor obsessively
Fear of missing out
Sarah emails Joyce to let her know about a job opening. What is Sarah's role in the communication process? Multiple choice question. Sender Decoder Receiver Medium
Sender
No message sent is what type of communication barrier? Sender barrier Encoding barrier Medium barrier Decoding barrier Receiver barrier
Sender barrier
Effective business writing uses concise and ______ wording. Multiple choice question. vague direct passive inspecific
direct
How well a particular medium conveys information and promotes learning is called ______. Multiple choice question. jargon noise resistance media richness semantics
media richness
A supervisor asks you, "How do you think we could improve morale within the department?" In this case, you are being asked a(n) ______ question. Multiple choice question. open-ended closed-ended yes/no judgmental
open-ended
The sounds of a busy street drowning out a conversation is an example of ______ noise. Multiple choice question. medium psychological semantic physical
physical
The wall separating Henri from his manager made it hard to hear what his manager was saying. The wall is an example of a(n) ______ barrier. Multiple choice question. encoder psychological sender physical
physical
In the communication process, the ______ is the person wanting to share information. decoder receiver messenger sender
sender
Jackson sends a memo to his staff announcing a project review meeting to be held the next day. This is an example of ______ communication. Multiple choice question. grapevine informal external formal
formal
______ communication typically involves hostility, anger, or passivity, whereas ______ communication is assertive and direct. Multiple choice question. Passive; aggressive Defensive; nondefensive Verbal; nonverbal Nondefensive; defensive
Defensive; nondefensive
An email, a handwritten notice, or a voicemail are each an example of a(n) ______ in the communication process. Multiple choice question. encoding step medium decoding step noise
medium
In the communication process, the person for whom the message is intended is the ______. Multiple choice question. sender medium receiver encoder
receiver
A manager sends a memo to notify his department of a new company policy. This is an example of ______ communication. Multiple choice question. informal external horizontal vertical
vertical
What is cyberloafing? Multiple choice question. Researching a work-related topic online instead of using printed materials Talking or texting on a cell phone while driving Accessing the Internet at work for personal use Playing video games at home after work
Accessing the Internet at work for personal use
What are the causes of cyberloafing? (Choose every correct answer.) Multiple select question. Addiction Boredom Social norms Corporate culture
Addiction, Boredom, Social norms
Which actions could be considered microaggressions if they happen repeatedly? Multiple select question. Avoiding eye contact Mispronouncing a person's name Stammering or blushing Interrupting someone who is speaking
Avoiding eye contact. Mispronouncing a person's name. Interrupting someone who is speaking
Connor rereads the email that he has received in order to make sense of its message. On what part of the communication process is Connor focusing? Multiple choice question. Decoding Transmitting Feedback Encoding
Decoding
The recipient not being able to understand the message is what type of communication barrier? Sender barrier Encoding barrier Medium barrier Decoding barrier Receiver barrier
Decoding barrier
What is the ability to recognize and understand another person's feelings and thoughts? Multiple choice question. Apathy Telepathy Empathy Sympathy
Empathy
Cross-cultural barriers to communication often result from which differences? Multiple select question. Physique Language Style Gender
Language, style
Anne submits her vacation request to her boss. Is this a vertical, horizontal, or external form of communication?
Vertical
What type of communication flows upward and downward within the hierarchy of an organization? Multiple choice question. Lateral Horizontal Vertical External
Vertical
What are the types of formal communication? (Choose every correct answer.) Multiple select question. Vertical Internal Horizontal External
Vertical, horizontal, external
Colin decides to use Twitter to solicit feedback about a new product his company is introducing. In this case, Twitter is an example of ______ media. Multiple choice question. news cyberloafing social television
social
Cell-phone and Internet-based technologies that generate interactive dialog among members of a network are known as ______. Multiple choice question. email clients social media communication enhancers chat clients
social media
The means by which a communicator sends a message is called ______. Multiple choice question. noise feedback the encoding the medium
the medium
Which is an example of an open-ended question? Multiple choice question. "Do you want to get a drink after work?" "What are your thoughts about taking an executive training course?" "Are you going to Katya's birthday party?" "Is your sales report going to completed on time?"
"What are your thoughts about taking an executive training course?"
Which of the following is an example of a physical barrier to communication? Multiple choice question. (1) Nikki has caught her coworker lying several times, and she now believes little of what the coworker says. (2) Joshua tells his daughter to purchase a CD, meaning "certificate of deposit," but she thinks he means "compact disc." (3) Jonathan and his team members are located in different time zones around the world, making it difficult to schedule video conferences together. (4) Raphael, who speaks French, cannot understand Ingrid, who speaks Norwegian.
3
Which type of empathy moves someone to take action on behalf of someone else? Multiple choice question. Cognitive empathy Emotional empathy Functional empathy Compassionate empathy
Compassionate empathy
Kyle, an American, is giving a presentation in the Middle East. The audience is not laughing at his jokes, and people are even scowling at some of his hand gestures. What is most likely causing these unexpected audience reactions? Multiple choice question. Cultural differences Tendency to judge others' messages Faulty listening skills Lack of credibility
Cultural differences
As Carmen hears a co-worker describe being mugged at gunpoint the night before, she feels fearful and anxious herself as she imagines her co-worker's plight. Carmen is displaying which type of empathy? Multiple choice question. Emotional empathy Compassionate empathy Cognitive empathy Functional empathy
Emotional empathy
Incorrectly expressing a message is what type of communication barrier? Sender barrier Encoding barrier Medium barrier Decoding barrier Receiver barrier
Encoding barrier
Who should respond to negative comments posted about a company on social media? Multiple choice question. The company's most confident, forceful employee The owner of the business Experienced managers Any employee who notices the comments
Experienced managers
Tamika emails a supplier to ask for a price quotation on a product. Is this a vertical, horizontal, or external form of communication?
External
Which of the following are types of informal communication channels? (Choose every correct answer.) Multiple select question. A newsletter A public announcement Face-to-face communication The office grapevine
Face-to-face communication, The office grapevine
Identify the disadvantages brought about by the digital age. (Choose every correct answer.) Multiple select question. False information Cyberloafing Lack of innovative solutions Security breaches Decreased communication
False information, Cyberloafing, Security breaches
True or false: The classic advice given by Dale Carnegie for public speaking is to say what you have to say only once.
False. His advice was to tell your audience what you are going to say, say it, and then tell them what you said.
Mariposa, a young office manager, is trying to exchange text messages with her supervisor, Bill. Although Bill has been the general manager of the business for years, he has never learned how to use the texting function on his cell phone. What barrier to communication is Mariposa experiencing? Multiple choice question. Gender differences Nonverbal communication barriers Cross-cultural barriers Generational differences
Generational differences
How does access to social media tend to increase an organization's productivity? (Choose every correct answer.) Multiple select question. Higher performance Greater job satisfaction Better collaboration among employees Ability to connect with personnel day and night
Higher performance, Greater job satisfaction. Better collaboration among employees
Suzie emails a coworker to inform him that she has finished her part of a team project. Is this a vertical, horizontal, or external form of communication?
Horizontal
What type of communication channels do not follow the chain of command and develop outside the formal structure of the organization? Multiple choice question. Linguistic Vertical Horizontal Informal
Informal
What type of communication channels do not follow the chain of command and develop outside the formal structure of the organization? Multiple choice question. Vertical Horizontal Informal Linguistic
Informal
What are some of the main causes of poor listening in modern times? (Choose every correct answer.) Multiple select question. Information overload Mindlessness Cell phones Diminishing intelligence
Information overload, Mindlessness, Cell phones
How does having a social media policy benefit a business? Multiple choice question. It allows the company to monitor what employees are doing on the Internet after they leave work. It helps prevent employees from posting inappropriate online comments that damage the company's reputation. It prevents customers from complaining online about their experiences with the business. It provides a legal defense when a customer sues the business over factual errors on its website.
It helps prevent employees from posting inappropriate online comments that damage the company's reputation.
hich statement uses passive voice? Multiple choice question. The CEO announced an all-hands meeting scheduled for two o'clock. It was understood that all employees must wear shoes. Simone implored her co-workers to stop taking pens from her desk. Raquel took detailed notes on the marketing meeting.
It was understood that all employees must wear shoes.
The channel of communication being blocked is what type of communication barrier? Sender barrier Encoding barrier Medium barrier Decoding barrier Receiver barrier
Medium barrier
Which statements accurately describe the way gender influences communication? (Choose every correct answer.) Multiple select question. Men are less likely to admit when they feel uncertain. Women emphasize sharing over reporting. Women are more apt to brag about their accomplishments. Men are less apt talk over others.
Men are less likely to admit when they feel uncertain, Women emphasize sharing over reporting.
How do men and women differ when making requests? Multiple choice question. Men tend to show uncertainty; women tend to hide uncertainty. Men tend to direct; women tend to ask. Men tend to lean back; women tend to lean forward. Men tend to listen; women tend to interrupt.
Men tend to direct; women tend to ask.
What is a state of reduced attention that often leads to thoughtless, rigid behavior, and causes people to forget names soon after hearing them? Multiple choice question. Animosity Empathy Mindlessness Information overload
Mindlessness
What is a state of reduced attention that often leads to thoughtless, rigid behavior, and causes people to forget names soon after hearing them? Multiple choice question. Mindlessness Empathy Animosity Information overload
Mindlessness
What type of communication consists of messages sent outside of the written or spoken word? Multiple choice question. Grapevine Nonverbal Verbal Informal
Nonverbal
What technology has most profoundly changed the principles of management and the nature of how businesses operate? Multiple choice question. Security systems Online social media Photocopy machines Page-design software
Online social media
What is phubbing? Multiple choice question. Misrepresenting the facts so that someone else will be blamed for something you did Cyberbullying people in online forums Paying attention to a cell phone instead of focusing on people who are with you Revealing confidential data about friends, family, or professional contacts
Paying attention to a cell phone instead of focusing on people who are with you
Maria gets a phone call telling that that her father has been rushed to the hospital for emergency surgery. After hanging up, she sits at her desk in stunned silence and does not hear a co-worker calling her name from nearby. The communication between the co-worker and Maria has been disrupted by what kind of noise? Multiple choice question. Psychological Semantic Physiological Physical
Psychological
Sarah emails Joyce to tell her about a new project opportunity. What is Joyce's role in the communication process? Multiple choice question. Sender Receiver Medium Encoder
Receiver
Being unable to receive the message is what type of communication barrier? Sender barrier Encoding barrier Medium barrier Decoding barrier Receiver barrier
Receiver barrier
How should a business respond to negative comments that customers or employees post about the company on social media? (Choose every correct answer.) Multiple select question. (1) Avoid responding at all if possible (2) Require employees to follow the company's social media policy (3) Respond quickly on the site (4) Try to discredit the accuser and defend the company's reputation vigorously
Require employees to follow the company's social media policy. Respond quickly on the site
Which forms of communication are still popular among older generations but are considered outdated by some younger people? (Choose every correct answer.) Multiple select question. Telephone calls Texting Email Skype
Telephone calls, email
According to Dale Carnegie, what are the three rules of an effective speech? Multiple select question. Look them in the eye. Tell them what you said. Tell them what you are going to say. Repeat it. Say it.
Tell them what you said. Tell them what you are going to say. Say it.
What conditions must be present before a company's social media strategy will succeed? Multiple select question. The company must dedicate resources to the effort. The company's customers must have social media skills. The company's personnel must be competent in using technology. The company must establish a presence on multiple social media platforms.
The company must dedicate resources to the effort. The company's customers must have social media skills. The company's personnel must be competent in using technology.
Which statements regarding social media strategies in business are true? (Choose every correct answer.) Multiple select question. (1) Any social media presence will increase sales, even if the company puts little effort into it. (2) One or two employees with minimal social media experience can probably manage the online presence for most companies. (3) The message should be surprising. (4) Marketers should track the results.
The message should be surprising. Marketers should track the results.
Which of the following are types of informal communication channels? (Choose every correct answer.) Multiple select question. The office grapevine A newsletter Face-to-face communication A public announcement
The office grapevine, Face-to-face communication
Why do businesses establish a presence on social media platforms? Multiple select question. To increase brand awareness To monitor employees To increase sales To interact with customers
To increase brand awareness, To increase sales, To interact with customers
What does a social media policy for a business typically specify? Multiple select question. When employees are allowed to use social media What consequences will be imposed on employees who fail to comply Who is allowed to participate in social media at work Which social media sites an employee is allowed to access outside of work
When employees are allowed to use social media. What consequences will be imposed on employees who fail to comply. Who is allowed to participate in social media at work
According to research, what is the main cause of people ignoring others in favor of paying attention to their phones? Multiple choice question. An increased sense of self-importance Parents not instilling the right values in their children The widespread use of viral content Worry about missing out on social network activity
Worry about missing out on social network activity
The process of actively decoding and interpreting verbal messages is known as ______ listening. Multiple choice question. passive communicative level 1 active
active
The transfer of information and understanding from one person to another is known as ______________
communication
Interpreting and trying to make sense of the message is called ______. Multiple choice question. decoding encoding transmitting providing feedback
decoding
Active listening is the process of: Multiple choice question. listening to a communicator while multi-tasking. listening to your counterpart while moving. recording a message in order to review its content later. decoding and interpreting verbal messages.
decoding and interpreting verbal messages.
During an argument with a coworker, Analiese became increasingly hostile and profane. This would best be described as ______ communication. Multiple choice question. nondefensive nonverbal defensive upward
defensive
False information created deliberately to mislead people is called ______. Multiple choice question. information overload cyberbullying disinformation misinformation
disinformation
Good communicators are ______ and effective. That is, their messages are transmitted in a short time and people understand them. Multiple choice question. measured formal deliberate efficient
efficient
Miriam's employee explains that he was absent because his wife was diagnosed with cancer. Miriam thinks about what it would be like to be in her employee's position, and she realizes that she is both frightened and sad. Miriam is demonstrating ______. Multiple choice question. encoding ambivalence empathy role reversal
empathy
Businesses can increase productivity by encouraging managers and employees to use social media to ______. Multiple choice question. monitor what other employees are doing with their time take hourly breaks for socializing while at work enhance their individual performance maintain constant communication among personnel
enhance their individual performance
The digital era and social media have caused major problems for businesses, including security breaches and ______. Multiple choice question. (1) false information (2) high turnover (3) increased privacy (4) reduced diversity
false information
Samantha sent an email to Joyce, letting her know about a job opening. Joyce quickly responded with an email, thanking Samantha. Joyce's response is an example of ______. Multiple choice question. the medium encoding noise feedback
feedback
The expression of a receiver's reaction to a sender's message is known as ______. Multiple choice question. encoding decoding feedback noise
feedback
An organization's ______ communication channels include official memos, letters, reports, and announcements. Multiple choice question. formal grapevine obsolete informal
formal
Juanita typed a long message to her professor asking for an extension on her paper's due date, but before she could hit send the battery on her laptop died and she lost the message. This is an example of a(n) ______ barrier to communication. Multiple choice question. encoding decoding feedback medium
medium
Nanci needs to let Morgan know that the production line will be down until tomorrow and the items she needs to ship to the customer will not be ready on time. The information Nanci wants to share is called the ______. Multiple choice question. message noise cypher feedback
message
The information that is shared in the communication process is called the ______. Multiple choice question. noise feedback cypher message
message
False information that is generated without the intention of causing harm is known as ______. Multiple choice question. disinformation propaganda misinformation feedback
misinformation
False information that is generated without the intention of causing harm is known as ______. Multiple choice question. propaganda misinformation feedback disinformation
misinformation
Anything that delays or obstructs any stage of the communication process is referred to, in general, as ______. Multiple choice question. noise feedback encoding errors decoding errors
noise
During the professor's lecture, Jake was distracted by a classmate's coughing. This distraction is an example of ______ in the communication process. Multiple choice question. feedback encoding noise the medium
noise
After a staff meeting in which a coworker criticized Elena, she approached him and stated calmly, "I am unhappy about the way you treated me during the meeting, and I want to discuss it." This is an example of ______ communication. Multiple choice question. downward nonverbal defensive nondefensive
nondefensive
Eye contact, facial expressions, and body movements and gestures are forms of ______ communication. Multiple choice question. electronic hierarchical formal nonverbal
nonverbal
Eye contact, facial expressions, and body movements and gestures are forms of ______ communication. Multiple choice question. nonverbal electronic formal hierarchical
nonverbal
