Funeral Service Management

Goals

Broad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused (motivational in nature; broad general terms with no reference to time period)

Objectives

Like Goals, but have specific date and time in specific terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved

Follow-up services

Post-need services

Evaluating (controlling)

a management function which compares organization and individual performance with predetermines standards or expected results

Disaster

a sudden misfortune, resulting in the loss of life and/or property

Controlling

evaluating

Personnel Management

human resource management

Caveat Venditor

let the seller beware

Human relations

motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives

After care

post=need services Services provided by a funeral service organization that occur after final disposition

Actuating (Directing)

regulating the activities or course of activities of an organization; to guide and supervise the activities of an organization

Post-need services (after care)

services provided by a funeral service organization that occur after final disposition

Planning

that function of determining in advance what needs to be accomplished in order to achieve a particular goal

Office management

the administration and supervision of office duties and functions

Funeral service management

the administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management

Advertising

the art of making the public aware of the services of commodities that a business has for sale

Financial management

the efficient utilzation of adequate regulation of assets, revenue, expenditures, and capital rights

Total Quality Management (TQM)

the efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved

Facilities management

the obtaining and maintaining of adequate workspace and funeral equipment

Human Resource management

the process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities; and developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction.

Marketing Management

the process of planning and executing the development, pricing, promotion and distribution of an organization's goods and services

Merchandising

the purchasing, pricing, display and sale of merchandise

Organizing

to arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole; the arrangement and distribution of work among members of an organization