Funeral Service Merchandising & Management & Casket Parts DEAD

A wood state casket labeled 6/6XX would measure in length 6 feet, 6 inches, and in width: -26 inches -24 inches -22 inches -28 inches

26 inches

If a manufacturer's standard metal casket is 23 inches wide, how wide is a oversize casket labeled as 23 XXX? -29 inches -28 inches -32 inches -26 inches

29 inches

Which of the following weights are commonly used in the construction of copper caskets? -16 oz -18 oz -32 oz -48 oz

32 & 48

The length (interior) of the standard adult wood casket is:

6'3"

Outlaws discrimination in employment against Vietnam Era veterans:

Vietnam Era Veterans Readjustment Act

A gasket sealed container used as either an insert into a casket or as a shipping case is

a ziegler case

The art of making the public aware of the services or commodities that the business has for sale:

advertising

Federal legislation that requires employer to treat applicants and employees equally regardless of age:

age discrimination in employment act

A burial vault which is closed by placing the dome over the base is called a(n):

air seal

Any pricing method would be based on: -wholesale casket cost -average overhead per adult formula service -mark-up on wholesale casket cost -all of these

all of these

Factors that influence prices: -visual appeal -quality of material making the product -all of these choices -wholesale cost

all of these choices

The component part of the throw that hangs down into the body of the casket is the

apron

A printed form the funeral home uses specifically for the funeral director and the family to make funeral and financial arrangement is the

arrangement form

The sum of a group of sales figures divided by the number of units is known as the

average sale

A non-movable handle consisting of lug only (designed so that the bar and arm are part of the lug) is referred as a _______________ handle .

bail

A qualification that is absolutely necessary for the job:

bona fide occupational qualification

This is an allowed and approved reason for job discrimination when hiring:

bona fide occupational qualification

The point at which total sales revenue equals total operating costs:

break even point

Insurance that protects companies during the period necessary to restore property damaged by an insured peril. Coverage typically pays for lost income and other expenses related to recovery:

business interruption insurance

Fundamental statements that serve as guides to management practice:

business policies

As per the FTC Funeral Rule the funeral director must present the family a list of the available types of caskets along with their prices. This list is referred to as the:

casket price list

Insurance that provides monetary benefits to a business that has experienced an unforeseen peril, such as flood, fire, etc.:

casualty insurance

An association of business people who attempt to protect and promote the commercial interest in a community:

chamber of commerce

The registered right of a creator to reproduce, publish, and sell the work which is the product of the intelligence and skill of that person:

copyright

A business entity that has a distinct existence separate and apart from its individual members:

corporation

An artificial being, invisible, intangible, and existing only in contemplation of law:

corporation

An agreement that payment for a product or service will be made at some later date:

credit

The statistical study of human populations with respect to their size, density, distribution, composition, and income:

demographics

Which of the following is not a part of the preselection room procedures ?

discussing the advantages and disadvantages of each unit

The wealth produced in or near a community that provides employment and income to the local population:

economic base

The quantity to be purchased which minimizes total costs:

economic order quantity

Which of the following types of cloth covered exterior has raised designs above the surface of the material?

embossed

A record of statements made at the time the applicant first seeks employment:

employment application

One who initiates, plans, and assumes the risk for a successful new business is called an ___.

entrepreneur

Capital that is invested in the business by the owner(s):

equity capital

Obtaining cash before payments are received from customers by selling off one's accounts receivable to a third party:

factoring

Also known as - Wage and Hour Laws:

fair labor standards act

The efficient utilization and adequate regulation of all revenue, expenditures, and capital rights is

financial management

Long-term capital that is invested in the small business; also, funds invested in such long-term assets as: land, building, machinery, furniture, fixtures, and other equipment:

fixed capital

A cost that for a given period of time and range of activity called the relevant range, does not change in total, but becomes progressively smaller on a per unit as volume increases:

fixed expenses

A price determination method whereby the casket cost is multiplied by a constant factor describes

fixed multiple pricing

A casket designed to display the deceased from head to foot is a

full couch casket

A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called ____________

functional pricing

A procedure by which charges are broken down into a few major components such as services, merchandise, and livery is:

functional pricing

The purchasing, pricing, display and sale of merchandise items specific to the funeral service is

funeral merchandising

The number of sheets of ferrous metal necessary to equal approximately one inch of thickness is the

gauge

An intangible asset which enables a business to earn a profit in excess of the normal rate of profit earned by other businesses of the same kind:

goodwill

A casket that is completely sealed by fusion or soldering so that it is "air tight" is said to be ______________ sealed.

hermetically

Developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction:

human resource management

Process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities:

human resource management

Federal legislation requiring employers to check job applicants' papers to be sure they are either U.S. citizens or aliens authorized to work in the U.S.:

immigration reform and control act

The lighting design where the diffuse and more even distribution of light is achieved by having the room light be reflected off the ceiling instead of coming from point sources (bulbs) is called:

indirect lighting

The introduction of something new; a new idea, method or device:

innovation

Those assets that cannot be touched or grasped :

intangible assets

Those goods or stock of goods which are held for resale:

inventory

The number of times the average inventory has been sold or used up during a period:

inventory turnover

Which of the following is the legal format for listing the costs of a funeral?

itemization

A document that lists the major responsibilities and tasks of the job:

job description

A document that lists the knowledge, skills, abilities, and personal characteristics a job holder must possess to perform effectively is called:

job specification

Directing is also known as:

leading, controlling, and actuating

The anticipated value of an asset that would be realized in case of liquidation of a business:

liquidation value approach

In the construction of swing bar hardware, the arm attaches the bar to the

lug

The art and science of motivating employees toward the achievement of a goal:

management

The distinct process consisting of planning, organizing, actuating, and controlling performance to accomplish established objectives is

management

A group of potential customers possessing purchasing power and unsatisfied needs:

market

A source of information that is used by a business to determine where the potential customers are located is a:

market survey

An approach used in business valuation which determines value based upon previous sales of similar businesses:

market value approach

The achieving of economical, orderly, and adequate distribution of products and services is

marketing management

The process of planning the development, pricing, promotion, and distribution of an organization's goods/services:

marketing management

An example of backing material used in casket construction is

masselin

Using a casket that comes from a source other than the funeral home providing services ___.

must be accepted with no objection

Which of the following is a source of income in the funeral business?

non formula services

The planning, organizing, actuating, and controlling of office work is

office management

These can be compared to the industry standards in regard to measuring the possible growth of the business:

operating ratios

The arrangement and distribution of work among members of an organization:

organizing

Expenses incurred in the normal operation of a business:

overhead

The registered right of an inventor to make, use, and sell an invention:

patent

The obtaining and maintaining of a satisfactory and satisfied workforce is

personnel management

Which of the following is a disadvantage of itemized pricing?

possible elimination of certain items of service resulting in loss of overhead recovery

The fair market price to purchase similar products in similar condition:

replacement value approach

Written summary of one's personal, educational, and professional achievements:

resume

Which of the following is an expense for a funeral business?

salaries

The document executed and signed by the seller and the buyer which describes the items furnished, the price of those items, and the terms of payment is the:

sales contract

An interior material found in caskets that has a smooth shiny face and is dull on the back is

satin

Which of the following is an example of a grave liner? -air seal vault -sectional box -top seal vault -combination case

sectional box

A form of financial planning whereby a part of the firm's earnings is retained to pay for possible losses, often for individual loss categories such as property, medical, or product liability is called:

self-insurance

The base molding is part of the casket ___.

shell

A gathered type of casket interior made on a sewing machine with a multiple number of needles (usually 7 to 9) is called:

shirred

A type of casket interior style in which the casket material is drawn together, in parallel fashion, with a specific sewing process is

shirred

An example of a padding material used in casket construction is

shredded paper

A galvanized finish is applied to

steel burial vaults for protection

When the interior material is tightly stretched across the panel of the casket it is said to be:

tailored

Which of these items is not part of the Direct Cremation package yet is added to the final bill? -basic arrangements meeting -third party crematory fee -topical disinfection -local removal

third party crematory fee

The rubber gasket used on sealer caskets is generally compressed between the rim flange and the

top body molding flange

An intangible asset that is a distinct sign or symbol that the federal government grants exclusive rights to use:

trademark

A pricing method which creates a total price for all services and the casket is called a _____________ pricing method.

unit

A procedure which creates one total package for both services and merchandise is

unit pricing

A cost of doing business which increases when there is more activity and decreases when there is less business is called

variable expense

This type of casket has a fine wood covering placed over a less expensive particle board under structure and given a beautiful finish:

veneer

Anyone that invests in, or financially sponsors, a new business:

venture capitalist