GB 490 Quiz 4 Unit 7
Organizational cultures can be defined as
"The way we do things here"
Stages of Group Development
1. Forming 2. Storming 3. Norming 4. Performing
HRM manages:
1. How individuals are brought in and out of the company 2. How employees are developed 3. How employees are rewarded and recognized 4. The total organizational climate for how people are treated
Three activities a manager must learn:
1. How to clearly identify the problem(s), which may not be obviously presented. 2. Analyze the root causes for the behavior observed, understanding the origin from both the person and the situation. 3. Explore each area and balance all factors to avoid making incorrect attributions.
Three fundamental notions of team development
1. Teams pass through predictable stages 2. Teams develop norms that influence members' behavior 3. Individuals fall into certain roles within those teams.
Knowing who you are and how others may think the same or differently creates
A foundation for successfully managing others.
Every group develops
A set of norms or expectations for what is appropriate behavior in the group
Workforce demographics
Age Gender Sexual orientation Physical abilities Cultural heritage Ethnicity
Every team needs ___ to help the team achieve its foals
All individuals working together, even if each may do different activities
A psychological contract is
An implicit understanding of the "give and get" that will occur between the company and employee
Understanding behaviors requires
An internal model for thinking about the origins of the behavior observed.
Outside of ones' self to a second party is
An understanding of what others see and value may be different
Leadership starts
At home
You must understand the
Boss's world and preferences and react accordingly
Communication with employees is
Central to the effective manager's job
Effective managers are
Change leaders
Group work teams
Collaborate to accomplish definite tasks
Management is a job that involves
Collaborating vigorously with others, balancing business activities with relationships activities, and weighing equally the results with how one gets those results.
Effective managers understand how groups/teams work and focus on
Creating a culture of performance teamwork and collaboration
The ______ of an organization impact their relationship and the small group in which you work
Culture, processes and ways of doing things
Effective managers are willing to engage in
Difficult conversations about differences
Extroversion
Draws energy from interacting with others
Introversion
Draws energy from oneself and/or a few other people
Effective managers foster an
Environment that brings out the best in others
Managers sometimes forget to be ____ about what norms are important
Explicit
____ generally likes meetings, tends to interrupt people during their work, are talkative and can get impatient with silence
Extroversion
A manager must understand his/her own VABE, as well as
How they differ from others
According to personality assessments, individuals have preferences for:
How they gather or channel their energy How they gather information to make decisions How they evaluate that information when making a decision How they like the world to be organized
A manager must
Implement and address actions to address a problem
Norms
Influence behavior of group members
Managers must practice
Inquiry and advocacy, with an understanding of when each should be used
In strong-culture companies, growth and development are based on
Instilling a sense of pride in employees and what they do.
____ finds meetings and other interactions to be tedious and draining, won't interrupt work in progress
Introversion
A smooth boss-subordinate relationship is made by
Knowing how to support and help your boss as well as how to provide them information in the way they prefer.
Effective managers take time out to
Learn and reflect on the job
____ is the only sustainable competitive advantage
Learning
It takes ______ to accumulate and develop the skills needed to manage people
Learning through experience
Effective working relationships require managers to
Maintain personal flexibility and be willing to adjust and adapt to adjust and adapt approaches as needed.
____ is an interdependent activity, complicated today due to the diversity of the workforce, the global nature of companies and the complexity of the work offered by modern corporations.
Managing
Knowing oneself and others does not ensure
Motivation
A Manager must start by understanding
One's self
Norms are often
Only noticed when they are borken
Organizational factors that can impact managers' ability to mange:
Organizational culture Organizational alignment Talent management
Powerful determinants of behavior are
Organizational cultures
Strong norms can be hard to change but
Powerful in their impact
When individuals join companies, they form a
Psychological contract
A ____ can assist a manager in understanding others
Resume
These days, no employee is without
Risk
Keys to strong collaboration:
Self-insight Patience The ability to nurture a relationship, meaning managers are willing to do what it takes
In strong-culture companies, people may
Self-select in and out of an organization
Managers need ___ over ___
Skill of inquiry; advocacy
Each group role offers
Something unique to the team
The motivational dilemma managers face is
That needs motivate people differently from situation to situation
When markets change, companies use ____
The ability of its employees to learn new skills as a platform for entering new markets
Managing up is
The ability to manage one's relationship with the boss
Managers need to appreciate and acknowledge
The different contracts individuals may have created around their view of work.
Manages must be aware of
The impact organizational factors have on their ability to manage.
The ability to work with, inspire and manage others has a strong impact on
The same individual's subsequent promotions
Human Resource Management (HRM) manages
The value chain of human capital
Organizational cultures are
The values, beliefs and expectations that help guide the behavior of people in organizations.
Managers must also account for
Their own behavior and the behavior of those around them
Effective managers know
Their personal managerial values and philosophies
An example of a psychological contract:
Those who excel expect a reward
There are ____ separate but interrelated activities a manager must learn
Three
The manager's ability to understand ones' self is
To be aware of their own values and beliefs
Managers use personality assessments to
Understand what is important to us individually, how we make decisions and cognitive differences.
VABE
Values Attitudes Beliefs Expectations
A problem of motivation can be
When it is unclear what behavior is desired, rewarded and what the individual considers rewarding
As a manager you must try to grasp:
Who someone is What is important to the individual What will motivate the person to deliver extraordinary results or turn the individual off from working hard
In high-performance workplaces, employees are no merely there to do a task, but
Work is engaging to them and plays an important role in their lives.
An essential dimension of business and managerial life is
Working collaboratively with others in groups or teams
Being a strong manager means understanding
Your preferences first, then evaluating the preferences of others.