GB 490 Quiz 4 Unit 7

Organizational cultures can be defined as

"The way we do things here"

Stages of Group Development

1. Forming 2. Storming 3. Norming 4. Performing

HRM manages:

1. How individuals are brought in and out of the company 2. How employees are developed 3. How employees are rewarded and recognized 4. The total organizational climate for how people are treated

Three activities a manager must learn:

1. How to clearly identify the problem(s), which may not be obviously presented. 2. Analyze the root causes for the behavior observed, understanding the origin from both the person and the situation. 3. Explore each area and balance all factors to avoid making incorrect attributions.

Three fundamental notions of team development

1. Teams pass through predictable stages 2. Teams develop norms that influence members' behavior 3. Individuals fall into certain roles within those teams.

Knowing who you are and how others may think the same or differently creates

A foundation for successfully managing others.

Every group develops

A set of norms or expectations for what is appropriate behavior in the group

Workforce demographics

Age Gender Sexual orientation Physical abilities Cultural heritage Ethnicity

Every team needs ___ to help the team achieve its foals

All individuals working together, even if each may do different activities

A psychological contract is

An implicit understanding of the "give and get" that will occur between the company and employee

Understanding behaviors requires

An internal model for thinking about the origins of the behavior observed.

Outside of ones' self to a second party is

An understanding of what others see and value may be different

Leadership starts

At home

You must understand the

Boss's world and preferences and react accordingly

Communication with employees is

Central to the effective manager's job

Effective managers are

Change leaders

Group work teams

Collaborate to accomplish definite tasks

Management is a job that involves

Collaborating vigorously with others, balancing business activities with relationships activities, and weighing equally the results with how one gets those results.

Effective managers understand how groups/teams work and focus on

Creating a culture of performance teamwork and collaboration

The ______ of an organization impact their relationship and the small group in which you work

Culture, processes and ways of doing things

Effective managers are willing to engage in

Difficult conversations about differences

Extroversion

Draws energy from interacting with others

Introversion

Draws energy from oneself and/or a few other people

Effective managers foster an

Environment that brings out the best in others

Managers sometimes forget to be ____ about what norms are important

Explicit

____ generally likes meetings, tends to interrupt people during their work, are talkative and can get impatient with silence

Extroversion

A manager must understand his/her own VABE, as well as

How they differ from others

According to personality assessments, individuals have preferences for:

How they gather or channel their energy How they gather information to make decisions How they evaluate that information when making a decision How they like the world to be organized

A manager must

Implement and address actions to address a problem

Norms

Influence behavior of group members

Managers must practice

Inquiry and advocacy, with an understanding of when each should be used

In strong-culture companies, growth and development are based on

Instilling a sense of pride in employees and what they do.

____ finds meetings and other interactions to be tedious and draining, won't interrupt work in progress

Introversion

A smooth boss-subordinate relationship is made by

Knowing how to support and help your boss as well as how to provide them information in the way they prefer.

Effective managers take time out to

Learn and reflect on the job

____ is the only sustainable competitive advantage

Learning

It takes ______ to accumulate and develop the skills needed to manage people

Learning through experience

Effective working relationships require managers to

Maintain personal flexibility and be willing to adjust and adapt to adjust and adapt approaches as needed.

____ is an interdependent activity, complicated today due to the diversity of the workforce, the global nature of companies and the complexity of the work offered by modern corporations.

Managing

Knowing oneself and others does not ensure

Motivation

A Manager must start by understanding

One's self

Norms are often

Only noticed when they are borken

Organizational factors that can impact managers' ability to mange:

Organizational culture Organizational alignment Talent management

Powerful determinants of behavior are

Organizational cultures

Strong norms can be hard to change but

Powerful in their impact

When individuals join companies, they form a

Psychological contract

A ____ can assist a manager in understanding others

Resume

These days, no employee is without

Risk

Keys to strong collaboration:

Self-insight Patience The ability to nurture a relationship, meaning managers are willing to do what it takes

In strong-culture companies, people may

Self-select in and out of an organization

Managers need ___ over ___

Skill of inquiry; advocacy

Each group role offers

Something unique to the team

The motivational dilemma managers face is

That needs motivate people differently from situation to situation

When markets change, companies use ____

The ability of its employees to learn new skills as a platform for entering new markets

Managing up is

The ability to manage one's relationship with the boss

Managers need to appreciate and acknowledge

The different contracts individuals may have created around their view of work.

Manages must be aware of

The impact organizational factors have on their ability to manage.

The ability to work with, inspire and manage others has a strong impact on

The same individual's subsequent promotions

Human Resource Management (HRM) manages

The value chain of human capital

Organizational cultures are

The values, beliefs and expectations that help guide the behavior of people in organizations.

Managers must also account for

Their own behavior and the behavior of those around them

Effective managers know

Their personal managerial values and philosophies

An example of a psychological contract:

Those who excel expect a reward

There are ____ separate but interrelated activities a manager must learn

Three

The manager's ability to understand ones' self is

To be aware of their own values and beliefs

Managers use personality assessments to

Understand what is important to us individually, how we make decisions and cognitive differences.

VABE

Values Attitudes Beliefs Expectations

A problem of motivation can be

When it is unclear what behavior is desired, rewarded and what the individual considers rewarding

As a manager you must try to grasp:

Who someone is What is important to the individual What will motivate the person to deliver extraordinary results or turn the individual off from working hard

In high-performance workplaces, employees are no merely there to do a task, but

Work is engaging to them and plays an important role in their lives.

An essential dimension of business and managerial life is

Working collaboratively with others in groups or teams

Being a strong manager means understanding

Your preferences first, then evaluating the preferences of others.