GEB Exam 3

To avoid or lessen tension, follow all of these guidelines except: a. Concentrate only on friendly faces. b. Overprepare. c. Memorize the first few sentences. d. Join Toastmasters to improve your speaking skills. e. Drop your hands to your sides, shake your wrists, and breathe deeply.

a. Concentrate only on friendly faces.

Which item can sometimes be omitted from the education section of your résumé? a. grade-point average b. your major course of study c. title of your degree d. expected date of graduation e. name and location of your college

a. Half of all résumés are prepared in chronological order.

Which of the following is not true? a. Offer items to someone else after serving yourself. b. When using silverware, start from the outside utensil. c. Your glass is the one at the right of your place setting. d. When passing food or condiments, pass to the right. e.To get a server's attention, say "Excuse me" if he or she is nearby, or quietly signal with your hand.

a. Offer items to someone else after serving yourself.

Occupational information is available in all of the following except a. Standard Industry Classifications (SIC). b. the Occupational Outlook Handbook. c. the Wall Street Journal. d. BusinessWeek. e. Forbes.

a. Standard Industry Classifications (SIC).

60. What would a recruiter be likely to think about the following job objective? "Challenging position that lets me apply my education and experience and allows for increased responsibilities over time." a. The objective is too vague to be useful. b. The objective reveals a lot about the applicant. c. The objective is specific and personalized. d. The objective excludes the applicant from many positions. e. The objective includes suitable keywords.

a. The objective is too vague to be useful.

54. If you recently graduated from college and are seeking an entry-level position, your résumé should a. be one page long unless your circumstances are unusual. b. be at least two pages long to include your complete job history. c. emphasize your personal history rather than your education. d. make strengths out of any minor weaknesses. e. show that you have the potential to advance to higher levels.

a. be one page long unless your circumstances are unusual.

You have done a thorough job of researching the potential employer's situation prior to your interview. During the actual interview, you should a. bring up information about the company's situation if the opportunity arises naturally in the conversation. b. tactfully mention to the interviewer that you did your homework and understand the company's situation. c. wait for the interviewer to ask what you know before demonstrating your knowledge of the company. d. avoid mentioning any information about the company unless the interviewer asks a direct question. e. wait for openings in the conversation, then mention different facts about the company to impress the interviewer.

a. bring up information about the company's situation if the opportunity arises naturally in the conversation.

Which organizational plan is most effective to discuss various alternatives based on particular conditions or standards? a. criteria b. order of importance c. direct sequence d. chronological e. cause/effect/solution

a. criteria

Which of the following is not a characteristic of transparencies? a. difficult to produce b. inexpensive c. simple to update d. most frequently used visual aid e. can be used in lighted rooms

a. difficult to produce

When giving business gifts in Japan, a. give nothing too large and too extravagant or too small and cheap. b. give gifts with prominent American brand names. c. food or wine and spirits are appropriate. d. give the same gift to people at all levels in the same organization. e. give gifts that reflect the region you come from.

a. give nothing too large and too extravagant or too small and cheap.

When shown into the interview room, do all of the following except a. greet the interviewer by his or her first name. b. greet the interviewer with a firm handshake. c. maintain direct eye contact. d. smile. e. wait to be seated until you are asked to do so or until after the interviewer sits down.

a. greet the interviewer by his or her first name.

If your mind goes blank during a presentation, you should a. keep talking even if you repeat what you've just said. b. apologize for losing your place. c. try to tell a joke to take up some time while you figure out where you got lost. d. start at the beginning of the speech again. e.excuse yourself to go the restroom to collect

a. keep talking even if you repeat what you've just said.

Which of the following characteristics or qualifications should not be listed on a résumé? a. marital status b. fluency in a second language c. special recognitions that relate to the job you want d. involvement in extracurricular activities e.memberships in business-related organizations

a. marital status

What is the most important part of speech in electronic résumés? a. nouns b. verbs c. adjectives d. prepositions e. adverbs

a. nouns

The audience is probably the most judgmental during the _____ of the presentation. a. opening b. middle c. ending d. question-and-answer period e. summary

a. opening

The most effective strategy for making a good impression is to a. pay attention to dress, grooming, and posture. b. make a fashion statement with your clothing. c. try to blend into the corporate structure. d. be sure the interviewer remembers what you wore. e. understand that casual is the accepted form of dress in today's business world.

a. pay attention to dress, grooming, and posture.

A presentation that brings sales representatives up to date on new products has the purpose of a. reporting. b. explaining. c. lecturing. d. persuading. e.motivating

a. reporting

A presentation team coordinator should do all of the following except a. schedule members to share all tasks equally. b. allow enough time to prepare. c. tap into each team member's strengths. d. give public recognition equally regardless of the "podium" time assigned to each. e. consider time restraints.

a. schedule members to share all tasks equally.

What are the best colors to wear when you participate in a video presentation? a. shades of blue b. contrasting colors c. bright reds d. greens and yellows e. white and beige

a. shades of blue

What type of application letter is written in response to an advertised job opening? a. solicited b. blind c. prospecting d. unsolicited e. all of these

a. solicited

63. The ending of your presentation should a. summarize the main points of the presentation. b. include a quotation from a famous person. c. be "I see that time is running out." d. avoid conclusions and recommendations because they will bias the reaction of the audience. e. contain trivial details that the audience is unlikely to remember.

a. summarize the main points of the presentation.

The opening paragraph of a solicited application letter should be all of the following except: a. It should be straightforward. b. It should identify the particular position for which you are applying. c. If the job is for creative work, it should be restrained in the opening. d. It should indicate how you learned of the opening. e. It should use the direct organizational plan.

c. If the job is for creative work, it should be restrained in the opening.

Which of these is not a benefit of an electronic résumé? a. The job seeker's résumé is available to multiple employers. b. The job seeker may be considered for positions of which he or she isn't even aware. c. It allows technology to provide a professionally formatted document. d. The initial screening is done by a bias-free computer. e. A focused search is conducted quickly.

c. It allows technology to provide a professionally formatted document.

Which of the following is not a way to prepare for a job interview? a. reading current business periodicals b. studying the company's annual report c. randomly calling current employees for information d. learning about the company's history e. learning about the company's competitors

c. randomly calling current employees for information

All of the following are true about preparing visual aids except a. novice presenters use visuals as a crutch. b. with visual aids, less is more. c. take advantage of existing graphics to transfer to the screen as is. d. avoid too many visual aids. e. test readability from the back of the room before presenting.

c. take advantage of existing graphics to transfer to the screen as is.

Recruiters usually expect to see all of the following on a résumé except a. your job objective. b. any special skills or talents. c. your personal references. d. the names of previous employers. e. your college name and date of graduation.

c. your personal references.

Which of the following is an appropriate guideline for dress or grooming for an interview? a. Women should have elaborate hairstyles. b. Men should wear colorful ties. c. Both men and women should wear plenty of cologne or perfume. d. Both men and women should wear blue or gray business attire. e. all of these

d. Both men and women should wear blue or gray business attire.

The key strategy in practicing interview questions is a. to formulate an answer to any question so that it highlights your abilities. b. to answer questions thoroughly as you spend most of your time talking during the interview. c. to focus on content since that will impress the interviewer. d. to not ask the interviewer to repeat a question to avoid looking as if you don't understand the question. e. to answer the "difficult" questions as honestly as possible, but in a way that highlights your qualifications.

a. to formulate an answer to any question so that it highlights your abilities.

The education section of your résumé should not include a. your grade-point average unless it is impressive. b. your major course of study. c. the title of your degree. d. your expected date of graduation. e. the name and location of your college.

a. your grade-point average unless it is impressive.

Which is not true about receiving a gift in Japan? a. The giver can expect to receive one of similar value in the near future. b. A gift will be opened in the presence of the giver. c. The receiver of a gift will be expected to reciprocate. d. The giving of gifts is one way of indicating the value of the relationship. e. The presentation may be as important as the gift itself.

b. A gift will be opened in the presence of the giver.

Which of these points in meeting and greeting people in business is not correct? a. The format used for an introduction is less important than avoiding the awkwardness of two people introducing themselves. b. A higher-ranking person is presented to the lower-ranking person. c. For people of equal rank, the guest is mentioned first. d. Either gender may initiate a handshake. e. The most important part about introductions is to make them.

b. A higher-ranking person is presented to the lower-ranking person.

Identify the best-stated job objective. a. A position that offers both a challenge and an opportunity for growth. b. A managerial position requiring well-developed communication and administrative skills. c. A challenging position in a progressive corporation. d. A responsible position that lets me use my education and experience for increased responsibilities. e. A position that pays a lot of money and offers advancement opportunities.

b. A managerial position requiring well-developed communication and administrative skills.

Dress code for a presentation includes all of the following except: a. Dress slightly dressier than the audience. b. Always wear short sleeves when presenting. c. The best skirt length for women is mid knee for short women and below the knee for taller women. d. The tip of a man's tie should hit the middle of his belt buckle. e. Shoes should be the same color or darker than the skirt or pants.

b. Always wear short sleeves when presenting.

Which of the following salutations is appropriate when you can't obtain the name of the person to whom you should address a letter? a. Dear Sir b. Dear Human Resources Manager c. To Whom It May Concern d. Madam or Sir e. Dear Interviewer

b. Dear Human Resources Manager

Which of the following is not a benefit of electronic résumés? a. A computer can perform a restricted key word screening which can lead to a direct job offer. b. Electronic résumés relieve you from having to develop and submit a traditional résumé. c. The format is easier to read than the format of traditional résumés. d. Employers are relieved of having to manually screen résumés. e. They are easy to format because they can simply be pasted in from a traditional paper résumé.

b. Electronic résumés relieve you from having to develop and submit a traditional résumé.

Which of the following is not true? a. One or more employment interviews are conducted by 95 percent of all employers before extending a job offer. b. It is estimated that 90 percent of all job failures result from incompetence. c. The purpose of an employment interview is to verify information on a résumé. d. The applicant uses information gathered from the interview to decide whether the organization might be a good fit. e.An employment interview can be considered a sales presentation

b. It is estimated that 90 percent of all job failures result from incompetence.

Which one of these demographic trends for 2002 to 2012 is not correct? a. The civilian labor force is expected to grow 13 percent. b. Office administration support occupations will grow faster than average. c. Educational and health services will add more jobs than any other industry sector. d. Nine of the ten fastest growing occupations are health or computer occupations. e. A college degree or higher is required for all but one of the 50 highest paying jobs.

b. Office administration support occupations will grow faster than average.

Which of the following dining hints is not correct? a. After the host unfolds his napkin, guests do the same. b. The host's order is taken first. c. The host takes a bite and then the guests begin to eat. d. The host lays the menu on the table to alert the waiter that you're ready to order. e. Place your knife across the top edge of the plate, with cutting edge toward you when it is not being used.

b. The host's order is taken first.

Which of the following is not a guideline for giving an electronic presentation? a. Turn off screen savers during the presentation. b. Use sound every chance you can throughout the presentation. c. Make sure that colors are appropriate and accurate. d. Use consistent transition effects. e.Make sure that you are visible during the presentation

b. Use sound every chance you can throughout the presentation.

Which of the following is a valid guideline for formatting an electronic résumé? a. Use a variety of typefaces. b. Use spaces instead of tabs to indent text. c. Use actual bullets instead of asterisks. d. Set different margins and justification. e. Keep the résumé as short as possible.

b. Use spaces instead of tabs to indent text.

The final paragraph of an application letter should a. thank the readers for reviewing your application materials. b. ask for a personal interview. c. not include the phone number because it's listed on the résumé. d. tell the readers to call you if they need further information. e. do all of these.

b. ask for a personal interview.

Information in a status report would generally be sequenced in which of the following organizational plans? a. criteria b. chronological c. direct organization d. order of importance e. cause/effect/solution

b. chronological

All of the following will help achieve coherence in a team presentation except a. using a presentation template so visual aids look consistent. b. defining a technical term every time it is used, to avoid confusion. c. deciding beforehand on the best tone, format, and organization. d. deciding in advance how to refer to visual aids—as charts, slides, overheads, or some other word. e.monitoring the presentation for semantic consistency

b. defining a technical term every time it is used, to avoid confusion.

The Golden Rules of office behavior include all but a. refilling the copy paper holder when completing a job. b. eating and drinking quietly while on the phone. c. smoking only in designated smoking areas. d. taking your turn at making coffee. e. allowing someone to make a copy or two by interrupting your long job briefly.

b. eating and drinking quietly while on the phone.

All of the following are good words to make your work experience come alive except a. coordinated. b. endeavored. c. negotiated. d. presented. e. evaluated.

b. endeavored.

A publisher's presentation to a group of authors to describe how the publishing process works has the purpose of a. reporting. b. explaining. c. persuading. d. motivating. e.lecturing.

b. explaining.

Which of the following is not an effective attention-getter for a business presentation? a. quoting a well-known individual b. joking about the bad food served before the presentation c. presenting a hypothetical situation to stimulate thought about the topic d. stating a startling fact or statistic e. discussing a personal experience that relates to the topic of the presentation

b. joking about the bad food served before the presentation

Which of the following is not typically evaluated by the interviewer? a. education and experience b. mental qualities c. physical qualities d. manner and personal traits e. appearance/grooming

c. physical qualities

Conducting yourself appropriately during an interview includes a. responding to tricky questions with a yes or no. b. keeping your hands, purse, or notes off the interviewer's desk. c. sitting immediately to expedite the efficient use of the interviewer's time. d. showing interest in the interviewer by examining wall plaques and photographs. e.looking at a point just to the left or right of the interviewer.

b. keeping your hands, purse, or notes off the interviewer's desk.

51. The typical recruiter spends _____ reviewing each résumé during the initial screening. a. less than 10 seconds b. less than 35 seconds c. at least 1 minute d. at least 5 minutes e. at most 10 minutes

b. less than 35 seconds

Interviewers typically evaluate job candidates on the basis of education and experience, mental qualities, and appearance, plus a. depth of research and knowledge of the employer's situation. b. manner and personal traits such as poise and enthusiasm. c. attention to personal grooming details. d. their answers to sensitive questions about personal matters. e. their overpreparation for the stress of multiple interviews.

b. manner and personal traits such as poise and enthusiasm.

When you appraise your performance after an interview, you should not a. evaluate your responses to questions and consider more effective answers, if necessary. b. reenact the questions and answers while you videotape your performance to get a better sense of how you did. c. reevaluate your résumé with an eye toward adding, deleting, or revising information. d. determine whether the qualifications mentioned in your application letter were what impressed the interviewer the most. e. reconsider whether your application letter provided specific evidence of your qualifications and included reader benefits.

b. reenact the questions and answers while you videotape your performance to get a better sense of how you did.

If you have little or no work experience, you should a. list the experience section first. b. show how the skills you developed by participating in volunteer organizations will transfer to the workplace. c. avoid listing volunteer work because you were not paid for it. d. create a work experience paragraph, hoping that the reader will not verify its accuracy. e. do all of these.

b. show how the skills you developed by participating in volunteer organizations will transfer to the workplace.

When you are the camera operator for a video presentation, you should a. plan to use all the raw material you shoot for a complete and cohesive presentation. b. think in terms of what the audience will see, not the raw footage you are shooting. c. encourage the speaker to move spontaneously and freely in a wide area. d. keep the camera on the speaker, even when visuals are being discussed. e. use the zoom and camera movement to emphasize positive aspects of the speaker's talk.

b. think in terms of what the audience will see, not the raw footage you are shooting

When preparing visual aids, you should a. use about 10 lines of text per visual. b. use fewer than 41 characters per line. c. type the text in all capital letters. d. vary the color scheme throughout the visuals. e. do all of these.

b. use fewer than 41 characters per line.

67. Which of the following is not true of business etiquette? a. Business etiquette is the practice of polite and appropriate behavior in the business setting. b. Business etiquette is concerned with the interactions between people. c. Business etiquette is concerned with rituals. d. Every company and country has its own rules about business etiquette. e. Business etiquette differs from social etiquette.

c. Business etiquette is concerned with rituals.

Which of the following would be the most suitable statement to include in the body of an application letter? a. I can effectively supervise people. b. When I was a junior in college, I completed a business communication course. c. My leadership and communication skills have been enhanced by serving as chairperson of my fraternity's scholarship committee. d. I am extremely detail oriented and strive to be accurate in everything I do. e. My professors say that I am extremely conscientious about my work.

c. My leadership and communication skills have been enhanced by serving as chairperson of my fraternity's scholarship committee.

Which of the following dining hints is not correct? a. Leave your napkin on your chair if you leave the table during the meal. b. The person who issues an invitation is expected to pay for the meal. c. Place your folded napkin on the table at the end of the meal. d. The usual tip for service is 15-20 percent of the food and bar bill. e. Keep your elbows off the table while eating.

c. Place your folded napkin on the table at the end of the meal.

Which of these guidelines for presenting gifts to the Japanese is incorrect? a. Do not wrap a package in white. b. Carry a gift in a neat paper bag. c. Present the gift with your right hand, saying, "This is really nothing at all" or something similar. d. Use top-quality gift wrap. e.Expect to receive a gift of similar value in the near future

c. Present the gift with your right hand, saying, "This is really nothing at all" or something similar.

Which of the following guidelines should you follow? a. Speak in a formal tone. b. Maintain a consistent volume. c. Speak slightly slower than you normally do in regular conversation. d. Pronounce difficult words as fast as you can to get past them. e. Speak slower when summarizing points.

c. Speak slightly slower than you normally do in regular conversation.

Which of the following statements about the purpose of a thank-you note after an interview is accurate? a. The note usually has a direct influence on whether you get the job. b. The note should be written with the intent to earn points with the interviewer. c. The note should express genuine appreciation for the opportunity to discuss your qualifications with the interviewer. d. The note should make a strong effort to persuade the interviewer to offer you the job. e.all of these

c. The note should express genuine appreciation for the opportunity to discuss your qualifications with the interviewer.

Which of the following is not a recommended guideline for preparing notes for a presentation? a. Number the pages or index cards. b. Use large size letters on your note cards. c. Type the notes in all capital letters for easy reading. d. Write on only one side of the note card. e. Consider including notes about emphasis and pauses.

c. Type the notes in all capital letters for easy reading.

Which of the following questions should not be asked in an interview? a. To whom will I report? b. How is an employee evaluated and promoted? c. What fringe benefits do you provide? d. Tell me about yourself. e. What would you like to change in your past?

c. What fringe benefits do you provide?

During an interview, it is not appropriate for the interviewee to ask: a. How is an employee evaluated and promoted? b. What types of training are available? c. What is the salary range for the position? d. How would you describe a typical day on the job? e.How does this department help the organization achieve its mission?

c. What is the salary range for the position?

A plan for an interview follow-up letter includes all of the following except a. a beginning sincerely expressing appreciation. b. a reference to a specific incident that occurred related to the writer's background. c. a reference to the resale of yourself. d. a confident, forward-looking closing. e. an error-free letter.

c. a reference to the resale of yourself.

If someone from the audience asks a question that you cannot answer, you should a. refer the question to another member of the audience. b. ask a colleague to answer the question for you. c. admit that you don't know the answer and promise to have the answer by a specific date. d. talk about something else to make the individual believe that you know the answer. e. ignore the question and move on to another person's question.

c. admit that you don't know the answer and promise to have the answer by a specific date.

Identify a psychological need that you should analyze when learning about the audience for an oral presentation. a. age b. organizational status c. attitudes d. education e. demographics

c. attitudes

If you are speaking after a meal, you should a. eat a lot so that your stomach does not growl. b. drink as much water as possible so your mouth does not get dry. c. avoid heavy sauces. d. have white wine to relax you. e. do all of these.

c. avoid heavy sauces.

When discussing a proposal that has minor negative points, you should a. address the points in detail. b. discredit the negative points. c. be prepared to discuss the negative points if questions arise. d. start with a defensive attitude to prove that your proposal is valid. e. do all of these.

c. be prepared to discuss the negative points if questions arise.

When rehearsing a team presentation, you should a. aim your remarks at the highest-ranking person in the audience. b. refrain from adding to another member's response unless you are mentioning an omission. c. give feedback tactfully and accept it gracefully. d. pay attention to your posture to convey confidence and credibility. e. encourage spontaneity in introductions to build rapport.

c. give feedback tactfully and accept it gracefully.

The purpose of using appropriate keywords to describe your characteristics and credentials in an electronic résumé is to a. concisely and honestly describe your work history. b. emphasize action verbs that show what you have accomplished. c. have your résumé chosen by an automated résumé system. d. make a consistent and professional impression. e. support your job objective statement.

c. have your résumé chosen by an automated résumé system.

Listening ability would be considered an example of a. education and experience. b. mental qualities. c. manner and personal traits. d. appearance. e. preparation.

c. manner and personal traits.

How does the audience typically perceive a presenter who does not use visual aids? a. interesting b. professional, yet exciting c. not as well prepared d. energetic e. extremely well prepared

c. not as well prepared

64. Which statement regarding the organizational patterns of a résumé is correct? a. Half of all résumés are prepared in chronological order. b. Chronological résumés organize your experience by type of skills. c. Chronological résumés are more appropriate when you are moving into an entirely different line of work. d. Chronological résumés are appropriate when much of your job experience is related to your objective. e. Chronological résumés emphasize the skills you've developed.

d. Chronological résumés are appropriate when much of your job experience is related to your objective

Which opening sentence weakens your credibility as a speaker? a. Give us liberty, or give us death. b. During the next hour, 30 people will die in car crashes. c. How many people feel tied to their cell phones? d. I wish I had had more time to prepare for this presentation. e.Today, I'll cover three ways to get the most from your paycheck

d. I wish I had had more time to prepare for this presentation.

Which of the following is an appropriate guideline for dressing and grooming in preparation for a job interview? a. Women should wear the latest fashions to express their individual style. b. Men should wear colorful ties to make a good impression on the interviewer in the first few minutes. c. Both men and women should wear enough cologne or perfume to be noticed and remembered by the interviewer. d. Men and women should wear blue or gray business attire so they look professional and blend in. e. Dress as you would on the job, to show your understanding of the workplace environment in this company.

d. Men and women should wear blue or gray business attire so they look professional and blend in.

Which of the following statements about introductions is not true? a. In a business situation, offer your card only at the end of the encounter. b. Say your name and extend your hand if you can't recall a name of a person approaching you. c. Give the individual some information to help the other individual recognize you. d. Offer a business card only during a social function. e. Make it a point to use the name of someone you've just met.

d. Offer a business card only during a social function.

Of the following job descriptions on a résumé, which does not begin with an action verb? a. Created customer databases with complex queries. b. Maintained appointment calendars for seven executives. c. Organized manuscript topics in a logical sequence. d. Responsible for warehouse inventory. e.Assisted with the layout of advertisement copies

d. Responsible for warehouse inventory.

Identify an effective strategy for gaining the reader's attention in an unsolicited application letter. a. Identify the particular position for which you are applying, and state how you learned about this opening. b. Use an opening that demonstrates your creative abilities. c. Talk about your accomplishments and qualifications immediately to prove that you are an effective worker. d. Show that you know something about the company, and then show how you can contribute to that company. e. Use a statement such as "This letter is to indicate my interest in a sales position that you might have available."

d. Show that you know something about the company, and then show how you can contribute to that company.

Identify the correct guideline for composing the content of a résumé. a. Write in complete sentences. b. Choose general, vague words. c. Use only present tense verbs throughout the résumé. d. Start each description with an action verb. e. Describe your experience in terms of what you've accomplished, not what will benefit the reader.

d. Start each description with an action verb.

Which of the following statements about references for a résumé is accurate? a. Using a professor's name without permission is acceptable because your professors want you to succeed. b. The names and addresses of references should appear on the résumé. c. You should include only character references when applying for jobs. d. Stating that "References are available on request" ensures that you will be contacted before a prospective employer contacts your references. e. You always should refuse to sign a waiver stating that you give up your right to see the recommendation letter written by any of your references.

d. Stating that "References are available on request" ensures that you will be contacted before a prospective employer contacts your references.

Identify the correct statement about collaborative presentations. a. The coordinator should ensure that all group members receive equal "podium time" while making the presentation. b. Each group member should be involved with all aspects of the presentation, ranging from researching to developing visual aids. c. As long as individual members practice their sections, a full rehearsal is not necessary. d. The overall presentation must sound as if it were prepared and given by one individual. e. Definite breaks should be obvious from speaker to speaker and topic to topic.

d. The overall presentation must sound as if it were prepared and given by one individual.

Which of these is not a sound guideline for addressing a letter of application? a. Address your letter to an individual rather than an organization. b. Find the name of the appropriate person. c. Use a courtesy title with the person's last name. d. Use a salutation such as "To whom it may concern" in response to a blind ad. e. If possible, be sure the name is spelled correctly.

d. Use a salutation such as "To whom it may concern" in response to a blind ad.

What term refers to displaying one bulleted item at a time in an electronic presentation? a. kerning b. keystoning c. projection d. build effect e. none of these

d. build effect

Cubicle courtesy includes all the following except a. always knocking or asking permission to enter. b. calling or walking over rather than raising your voice to comment on something. c. avoiding strong perfumes or colognes. d. checking the occupant's screen for incoming messages when the occupant is away from his cubicle. e. keeping your voice down while talking on the telephone.

d. checking the occupant's screen for incoming messages when the occupant is away from his cubicle.

Which word would be most effective in a résumé? a. attempted b. endeavored c. hoped d. developed e. tried

d. developed

Which of the following is not credible evidence you can use to support a point in your presentation? a. specific examples b. actual experiences c. facts and statistics d. emotional language e. quotes from experts

d. emotional language

If you believe your listeners are likely to be hostile to you or your message, your presentation will have to a. include few examples to avoid overwhelming the audience. b. be more modest, downplaying your credentials. c. use language that is familiar to the majority of the audience. d. establish your credibility and possibly quote other experts. e.use complex terminology to demonstrate your mastery of the

d. establish your credibility and possibly quote other experts.

The most serious résumé error is a. a grammatical error. b. a typographical error. c. unprofessional appearance. d. excessive length. e.failure to describe job functions

d. excessive length

Which of the following colors of paper is the most appropriate for a résumé? a. yellow b. blue c. speckled graystone d. ivory e. dark gray

d. ivory

If you are asked about your salary expectations, your best tactic is to a. give the exact salary amount that you expect to receive. b. quote a figure slightly higher than what you want, so you will be able to negotiate down if necessary. c. state the amount that you think you are worth, based on previous experience. d. mention a broad salary range that indicates what you think the position and responsibilities might be worth. e.mention your current salary plus 10 percent.

d. mention a broad salary range that indicates what you think the position and responsibilities might be worth.

To build credibility in a thank-you note to an interviewer, you should a. offer a concrete suggestion for improving some aspect of the job or the organization. b. emphasize your knowledge of the organization and your interest in participating in its success. c. open with a forward-looking statement that expresses quiet confidence. d. mention a specific incident or insight you gained from the interview. e. limit your comments to a brief but sincere expression of appreciation.

d. mention a specific incident or insight you gained from the interview.

If you are operating the video camera, one thing you should not do is a. brace the camera against your body if you have no tripod. b. control the noise level in the room. c. check the camera batteries and have spares on hand. d. move the camera quickly, with a jerking motion. e. frame the person in the camera with a one-inch border.

d. move the camera quickly, with a jerking motion.

One of the best ways to minimize anxiety before or during a presentation is to a. let the audience know how nervous you are. b. apologize for not being a great speaker. c. avoid eye contact with the audience. d. overprepare by practicing frequently before the presentation. e. close your eyes while you give the presentation.

d. overprepare by practicing frequently before the presentation.

Preparation for the interview includes all the following except a. being ready to answer all questions as honestly as you can. b. remembering you are applying—not begging—for a job. c. participating in mock interviews. d. overpreparing and making yourself nervous. e.doing a last check of your grooming before you enter the office

d. overpreparing and making yourself nervous.

When responding to a job opening via e-mail, you should a. send a fully-formatted résumé. b. offer to send your résumé as a text file. c. insert keywords as a block in the body of your message. d. put the job title or reference number in the subject. e.include your résumé as an attachment

d. put the job title or reference number in the subject.

Which of the following is not good practice when using visual aids? a. confirm that the equipment works b. focus equipment c. make image clearly readable from the farthest seat d. use a keystoning effect whenever possible e. avoid walking in front of the projected image

d. use a keystoning effect whenever possible

The work description, "Supervised the successful installation of a new wireless networking system" is appropriate for a résumé because it a. subordinates a previous work achievement. b. shows the candidate is innovative and reliable. c. is concrete and indicates a specific accomplishment. d. uses action verbs that recruiters seek as keywords. e.uses the past tense to describe a current job position

d. uses action verbs that recruiters seek as keywords.

57. The identification section of a résumé should contain all of the following except a. your name as you normally sign it (with or without your middle name or initial). b. a telephone number where you can be reached. c. your home address if you will soon be changing your address. d. your ethnicity. e. relevant dates for addresses.

d. your ethnicity.

Dining etiquette includes all the following except: a. Take the guest to a top restaurant to reflect highly on your organization. b. The more important the guest, the more exclusive the restaurant. c. Provide the guest with the seat with the best view. d. The maitre d' leads your guest, followed by you. e. Allow the guest to lead if there is no maitre d'.

e. Allow the guest to lead if there is no maitre d'

In the business introduction of a junior account manager, Karl Everson, and the new vice president, Dr. Judith Lambrecht, which of the following is correct? a. Dr. Lambrecht, I'd like you to meet Karl Everson. b. Karl Everson, this is Dr. Judith Lambrecht, our new vice president. c. Karl, this is Judy Lambrecht; Judy, Karl Everson. d. Judy, this is Karl Everson, Karl, Judy Lambrecht. e. Dr. Lambrecht, this is Karl, one of our junior account managers.

e. Dr. Lambrecht, this is Karl, one of our junior account managers.

Which of the following behaviors is appropriate when you are being videotaped for a presentation? a. Focus your eyes immediately above the camera. b. Use many gestures to communicate emotions. c. Walk a step or two back and forth as if you were on a stage in front of a live audience. d. Speak louder than you normally would. e. Look directly into the camera for as long as possible.

e. Look directly into the camera for as long as possible.

Which statement regarding the work experience section of a résumé is correct? a. Only a quarter of all résumés are prepared in functional order. b. Functional résumés emphasize your employment history rather than the skills you've developed. c. Functional résumés are most appropriate when you have a strong continuing work history. d. Functional résumés are more appropriate when you are remaining in the same industry. e.The functional arrangement is more appropriate when you are reentering the work force after a long period of unemployment

e. The functional arrangement is more appropriate when you are reentering the work force after a long period of unemployment.

Which of the following is not a consideration to determine if a gift is appropriate? a. The gift should be impersonal. b. The gift should reflect past favors. c. The gift should be given to everyone in similar circumstances. d. The gift should not be extravagant. e.The gift should be given to your superior as an individual rather than as a group

e. The gift should be given to your superior as an individual rather than as a group.

Which of the following dining hints is not correct? a. While eating, don't put your elbows on the table. b. Spoon soup away from you. c. Place your knife across the top edge of the plate with the cutting edge toward you. d. When asked to pass the salt or pepper, pass both together. e.When you are through eating, place your knife diagonally across the middle of the plate to alert the waiter

e. When you are through eating, place your knife diagonally across the middle of the plate to alert the waiter.

Reputable information about an organization's salary schedule can be found in all sources except a. classified ads. b. College Career Services. c. the library. d. the company's annual report. e. a neighbor.

e. a neighbor.

Post-interview tasks include all of the following except a. a self-appraisal of your performance. b. a review of your résumé. c. an evaluation of the letter of application. d. a thank-you note expressing appreciation for some courtesy. e. a resale effort of yourself.

e. a resale effort of yourself.

Ineffective presentations suffer what types of consequences? a. inefficient use of time b. vital information not communicated c. lost sales d. waste of financial resources e. all of these

e. all of these

Research a potential career by a. searching for occupational information. b. studying demographic trends. c. studying industry information. d. seeking the help of professional and personal acquaintances. e. all of these

e. all of these

What can you do to minimize or avoid potential problems during a presentation? a. Number the slides or transparencies sequentially in case you drop them. b. Keep an extra bulb handy in case the projection bulb burns out c. Be prepared to give your presentation without the visual aids if necessary. d. Be sure you know how to use the equipment. e. all of these

e. all of these

Which of the following should you keep in mind about humor in presentations? a. Avoid humor when covering very serious topics. b. Offensive language and singling out a particular ethnic group are never appropriate. c. "I heard a funny story the other day" is not an effective lead-in to humorous remarks. d. Humor is most effective if it comes as a surprise to the audience. e. all of these

e. all of these

Your initial network might include a. family and friends. b. professors. c. former employers. d. college alumni. e. all of these

e. all of these

For an electronic résumé, you should replace bullets with a. periods. b. equal signs. c. carets. d. hyphens. e. asterisks.

e. asterisks.

A presentation that discusses a sudden number of cases of employee illness, the source of the illness, and remedies follows the _____ organizational plan. a. criteria b. order of importance c. direct sequence d. chronological e. cause/effect/solution

e. cause/effect/solution

A presentation that first mentions unsafe working conditions and how this contributes to high employee turnover, followed by suggested remedies, follows the _____ organizational plan. a. criteria b. order of importance c. direct sequence d. chronological e.cause/effect/solution

e. cause/effect/solution

Your résumé should a. reflect strong communication skills. b. show how your experience qualified you for the job. c. indicate increasing responsibility. d. establish your ability to work well with others. e. do all of these.

e. do all of these

During the question-and-answer period of a presentation, you should a. listen carefully to the question. b. repeat the question, so the entire audience can hear it. c. look at the entire audience while answering questions. d. treat each questioner with the utmost courtesy. e. do all of these.

e. do all of these.

When preparing a résumé, you should a. use bulleted lists for items such as job responsibilities. b. use a simple format. c. use lots of white space. d. emphasize and subordinate points as needed. e. do all of these.

e. do all of these.

Which of the following is not a typical purpose of most business presentations? a. explaining b. motivating c. reporting d. persuading e. enhancing

e. enhancing

If the interviewer simulates a stressful situation by constantly interrupting you or appearing doubtful when you answer questions, you should a. demonstrate your knowledge of the company to reassure the interviewer of your interest and abilities. b. acknowledge that you understand the interviewer's strategy and explain how well you operate under stress. c. look for an opportunity to end the conversation gracefully. d. tactfully redirect the conversation to topics that allow you to highlight your strengths and skills. e.focus on the job and formulate honest answers that show you have the ability to perform competently.

e. focus on the job and formulate honest answers that show you have the ability to perform competently.

Your résumé should be designed to a. show your creativity and problem-solving capabilities. b. focus on your skills, references, and education. c. help you network to identify open positions. d. get you hired. e. get you an interview.

e. get you an interview.

A résumé in chronological format follows all of these guidelines except a. it places work experience before education. b. it uses action words such as conducted and assisted. c. it provides degree, institution, major, and graduation date. d. it uses incomplete sentences to emphasize action words. e. it includes actual names and addresses of references.

e. it includes actual names and addresses of references.

Knowing your purpose enables you to _____ after you deliver your presentation. a. analyze your audience b. understand your audience's motivations c. evaluate the quality of data d. review the quality of visual aids e. judge your effectiveness

e. judge your effectiveness

When planning the opening of your presentation, your aim is to do all of the following except a. capture audience interest. b. build rapport with your listeners. c. make a good first impression on the audience. d. introduce the topic. e. make excuses for your lack of time or preparation.

e. make excuses for your lack of time or preparation.

Practicing the presentation includes all of the following except a. simulating the conditions of the meeting room as closely as possible. b. always standing while practicing. c. videotaping your rehearsals. d. speaking in a slightly slower conversational tone. e. practicing an important presentation at least twice.

e. practicing an important presentation at least twice.

A cover letter is like what type of letter? a. request b. good news c. collection d. goodwill e. sales

e. sales

If you are a recent college graduate, your résumé should a. include a lengthy list of your courses. b. include keywords referring to your education. c. include an objective referring to your education. d. show your work experience above your education. e. show your education before your work background.

e. show your education before your work background.

The best way to end a thank-you note to an interviewer is to a. confidently but tactfully ask when a decision will be made about filling the open position. b. ask for any feedback that would help you to improve your performance in upcoming interviews. c. correct any errors or misconceptions arising out of your interview. d. reinforce the detailed supporting evidence mentioned in the body of the message to leave a positive impression. e. thank the interviewer again and conclude with a hopeful, forward-looking statement.

e. thank the interviewer again and conclude with a hopeful, forward-looking statement.