Guide for 209 (2)

The administrative assistant of the company's CEO is asking about a printer for her use only. It seems the shared department printer is overused, making the assistant wait to print the CEO's last minute documents. Which of the following technologies will best meet the administrative assistant's request? (Select TWO.)

- Bluetooth printer - Local printer

Bryson has contacted you because he needs to know what kind of data he can synchronize from his iPad to his PC. What can Bryson synchronize from his iPad to his PC? (Select all that apply.)

- Contacts - Photos - Music - Notes - Calendar

You are a security professional tasked with preventing fraudulent emails. Which DNS records will you configure to help you realize this goal? Select three.

- DKIM - SPF - DMARC

Terry is having a problem with his computer screen that connects to the onboard HDMI port. His computer does not have a video card, but he notices it supports the DisplayPort standard. He buys a monitor, connects it using the DisplayPort, but it does not work. What is the most likely cause of the problem? Select two.

- He needs to enable the DisplayPort connector via the BIOS/UEFI. - Terry forgot to power on the monitor, so it is not receiving power.

Akello uses his computer to download a document from the internet. What role does his computer play as opposed to the computer from which he is downloading the document? Select two.

- His computer is a client - The computer from which he downloads the document is a server

You run the ipconfig /all command on your Windows computer and see a hexadecimal value that looks like this: E0-70-EA-4E-AB-A5 What does it represent? Select two.

- MAC address - Physical address

You are installing a webcam in the screen bezel of your laptop. Prior to disassembling the laptop, what other devices in the screen bezel should you be aware of? (Select all that apply.)

- Microphone - WI-FI antenna

A technician is performing routine preventative maintenance on a laser printer and has been asked by the client to check the printer's paper feeder for issues. Which of the following printer parts should the technician check first for problems related to paper feeding? (Select TWO.)

- Pickup rollers - Separation pad

The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can send jobs to the printer, and the printer indicates it is "Offline." The technician instructs the user on how to place the printer in the "Online" mode, but it still does not print. Which of the following may resolve this issue? Select two.

- Power cycle the printer. - Cancel jobs in the print queue and try again.

Tianna, an administrative assistant, has noticed the print quality of her locally connected laser printer has been gradually declining. Sometimes the printing is wavy and other times it appears speckled. She is asked to urgently print 10 copies of a 15-page document for an important meeting because the copy machine is being serviced. Since she cannot risk generating poor quality printouts, she calls you at the help desk. What would you do first to try to fix the problem quickly? Select two.

- Print a self-test via the console on the printer - Replace the toner cartridge on the printer.

Charanya decides it is time for an upgrade. She buys a new computer, a used 17-inch LCD monitor at a thrift shop, as well as a VGA splitter for screen duplication purposes and compatibility with the original VGA monitor. When she plugs in the monitors, the image on the LCD monitor is blurry. What are possible explanations for, and/or how could she rectify, this condition? Select two.

- The monitor is not set to the native or recommended resolution hampering the image quality. - Upgrading the VGA cable to a DVI, HDMI, or DisplayPort standard will improve the image quality.

You need to create LAN a connection using a mobile device. Which of the following will most readily allow you to create the connection without using a physical tether? Select two.

- Use Wi-Fi to connect to a LAN - Create a mobile Wi-Fi hotspot

Frank is traveling for work with his company laptop and company phone. During a layover, he reviews his files in preparation for a presentation but discovers he forgot an important file. The good news is the file is in cloud storage. How can Frank download this file? (Select all that apply.)

- Use his cellphone to create a hotspot - Tether his laptop to his smartphone

Damion recently did an update to his computer and added a new video card. After the update, Damion decided that he would like to play his favorite game. While he was playing the game, the system locked up. He restarted the computer and did not have any issues until he tried to play the same game, at which point, the computer locked up again. What might be the problem with Damion's computer? (Select all that apply.)

- Version of DirectX is out of date. - Video card device drives need to be updated. - Game is not compatible with video card.

A corporation requires a connection between two campus building that are 250 meters apart. The link must be able to carry traffic at 8 Gbps, at the very least. Which of the following cable combinations will meet these requirements?

10GBase cable with either SC or LC connectors

Collette wants to stream a movie from her iPad to her Apple TV. What type of connection should she use?

AirDrop

You are asked to install an authentication system at a data center that requires both, a fingerprint scanner, and facial recognition for access. What type of authentication will you implement?

Biometric authentication

Vishalini rented a small office to offer bookkeeping services. She needs DHCP, wired, wireless, and file sharing capabilities, as well as a switch to connect three computers. However, her technology budget is limited. How can she obtain access to all these capabilities at a modest cost?

Buy a multifunction router.

Nick is working on a new graphic for a client and is having an issue with the color on his screen. The client wants the graphic to include a very bright red color, but Nick seems unable to find the right color on his screen. He seems to have the color perfect on the screen, but when he tries to print the graphic, the color seems to fade. He has checked the printer, and it works fine. What will help Nick see on the screen the color that he is printing?

Calibrate the display color.

You log in to a wireless router with administrative privileges and change the SSID. What exactly have you done? Question options:

Changed the network name

Adelina works at an online retail company where weekend sales spike and generate increased network traffic. She is asked to investigate options to help alleviate network congestion inexpensively. Which solution will help mitigate the problem with relative ease?

Configure VLANs

Derek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers. What can Derek do to enjoy better sound quality while at the campsite?

Connect to a Bluetooth speaker.

You use a feature on a stand-alone wireless printer that allows you to configure it as a hotspot enabling nearby computers to connect to it. What limitation does this configuration pose?

Connected computers will not have internet access.

A client contacted you to request your help in researching and supplying the hardware necessary to implement a SOHO solution at his new home-based business. Which of the following SOHO router features will simplify IP address configuration on the private network for both wired and wireless clients?

DHCP server

You are setting up your Windows computer to connect to the Internet. When you type www.microsoft.com, the issues an error message indicating the site cannot be reached. What network setting should you check to see the address of the server being used to resolve the domain name you entered in the browser?

DNS

Stephen has an older monitor that he uses for presentations. Recently, Stephen has noticed that a certain spot on the monitor does not change when he shows his presentations. The spot does not display the colors and stays dark when the screen is white. What might be the problem with Stephen's video issue?

Dead pixel.

You install a new peripheral, but it does not work. Then you remember about the drivers. Where can check to see if they were installed automatically?

Device Manager

Jordan, a junior technician, ordered hardware for facial recognition capabilities on every computer at work. Before the hardware was delivered, he was removed from the project to help upgrade the operating system on every computer. After a few months, he was finally able to get back to the facial recognition project. He installs the webcam, the adapter card, and the drivers that were included in the optical media. Issues are evident so he checks the Device Manager and does not see any issues. When Jordan asks a senior technician for help, the senior technician asks him one question. What did the senior technician ask Jordan?

Did you update the drivers?

Jovi buys a high-end sound card for professional grade recording and playback. When he installs the card there seems to be a conflict so he disables the onboard audio using the Device Manager but that does not solve the problem. What else can Jovi do to overcome the problem?

Disable the onboard audio using the BIOS/UEFI.

Four years ago Faleka bought a custom computer with a mid-tier motherboard and a basic configuration option. During the last three months he has noticed the video quality seems to be gradually degrading. To troubleshoot, he uses a known-good replacement monitor and video cable, but the problem persists. What would be a reasonable course of action for Faleka to take?

Disable the onboard video port and install a new graphics card.

Henry bought a new laptop. And even though it has a touchpad, he prefers to use a mouse. However, he notices that sometimes when he is typing, the cursor will move, causing him to mistype words or even delete sentences or entire paragraphs. What can Henry do to remedy this problem?

Disable the touchpad.

You just started a new job at a media production company. On the first day, Kumar drops off a new 27 inch monitor in your office and recommends you use the DisplayPort connector. Why would he make such a recommendation?

DisplayPort is compatible with HDMI, DVI, and VGA so the video cable is interchangeable.

Genesis is learning about computers. She installs a digitizer along with the corresponding software, but the tablet is not recognized by the operating system. She calls you for help and you explain the difference, or similarities, between drivers and apps as it pertains to peripherals in general. What do you tell her?

Drivers control the hardware. Apps allows users to interface with the features of the peripheral.

Dennis is on a road trip with his family. His children want to use their tablet to watch a movie online. What can Dennis do that will allow the children to watch a video on the Internet while in the car?

Enable a hotspot on his smartphone.

Kendra works at a small office. She has an older printer connected to her computer with a USB cable because it does not support Ethernet or Wi-Fi. How can Kendra share her printer with her four co-workers?

Enable print sharing on the computer.

Under certain conditions, you may hear a whine from the power supply when you first power up the system. However, if you hear a whine coming from the video card, how can you fix it?

Ensure the 6-pin or 8-pin power cord is connected to the card.

You buy a cable that has RJ-45 connectors. For what type of transmission will the cable be used?

Ethernet

A small business notices they have been using about 40% more printer paper in the last 30 days compared to the previous 12 months. They ask you to investigate the matter. What/where will you check?

Event Viewer

A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers. Which of the following is the most likely problem?

Fuser unit

Jozef is a youngster who writes an app for the iPhone. He posts it on a website, but nobody ever downloads it. He speaks with a senior developer who gives him advice. He implements the advice, and his app now has a lot of downloads. What did Jozef do differently?

He placed the app on the Apple App Store

You are using Wireshark to troubleshoot activity on your network because the performance seems to have degraded over the last two days. What can you discover using Wireshark?

High usage by a network client

To reduce costs, a company wants to slowly transition and eventually eliminate their dependency on their own hardware, datacenter, and IT personnel to manage the data center. What would you initially recommend?

Hybrid cloud services

A client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer. Furthermore, the client requests that the solution take the least amount of time and effort to maintain. Which of the following printer types should be recommended?

Impact (impact printer can print multiple copies at the same time using carbon paper)

You are tasked with securing a network for a client that requires a spam gateway, VPN, anti-malware as well as an end-point management system. Which of the following would best help you meet the requirements of the client?

Implement a UTM appliance.

Your company is experiencing an increase in malware incidents. Your manager is asking for advice on how best to verify that company-owned workstations are up-to-date with security patches, anti-malware requirements, and software application updates. The manager is also concerned that employee-owned devices connecting to the corporate LAN have the same level of security as the company devices. Which of the following protections and services should you recommend?

Implement an endpoint management server appliance.

Which of the following is a scenario in which an IT support technician would most likely be required to implement the alternate IP configuration method on a network host?

In the event a DHCP server is unavailable, the workstation will have a valid IP address on the subnet.

Luca knows a little bit about computers and is asked to help set up a small office with seven computers and an older high-quality printer that does not have an Ethernet port. Luca connects the printer to a computer and configures sharing. However, none of the computers seem able to connect or send jobs to the printer. What should Luca do?

Install the driver for the printer on all computers.

The owner of a small loan brokerage firm does not know much about computers but has always been concerned with security, so he buys a used enterprise grade router. Mango, a loan officer with a little bit of IT knowledge, configures FE80::1 as the only address on the internal interface of the router. What effect will this have?

Internet access will now be suppressed.

Mr. Sales knocks on your door and tries to sell you a faucet with the ability to notify you through your cell phone if it springs a leak. What technology enables this capability?

IoT (Internet of Things)

A coworker is asking for your advice on a problem with a computer that will not communicate on the network. While assisting the coworker, you suspect that the wired NIC may have failed. Which of the following will you recommend to your coworker as the best tool to diagnose this issue?

Loopback plug

A mobile phone user in your company is experiencing dropped phone calls. While interviewing the user, you determine the problem started after she checked her email this morning. No other mobile devices in the organization are dropping calls. Which of the following is the most likely reason for the dropped calls?

Malware is interfering with the calls.

Today when Dylan turned on his computer, he noticed that the monitor was very dim. He could still see the desktop icon and text. He turned the brightness all the way up, but that did not correct the issue. Dylan also checked to make sure the Power Options brightness was not turned down, causing the screen to go dim. He connected a different monitor, and the screen was fine. What caused the screen to be very dim?

Monitor backlighting.

Zeena is moving her business from her home to a small office because her revenue is growing modestly, but she still needs to watch the budget closely. She will have three employees. What type of printer would you recommend for her business?

Multifunction laser printer

Benjamin recently issued new mobile phones to the marketing team at his company. Each phone can transmit encrypted information for payments made at a retail checkout counter. The technology also allows the marketing team to share data quickly. What technology is set up on the marketing team's phones?

NFC

Cathy wants to connect to her wireless LAN at home but is not sure where to change the setting so that she can connect.Where in the Windows Control Panel will Cathy find her computer's network connection settings?

Network and Sharing Center

Jose calls you at the help desk because he is having a problem logging on to his laptop computer. After several unsuccessful attempts to enter his password, he asks you to reset the password because he must have forgotten it. You reset his password, and he types it, but again the computer rejects it. Jose assures you that he typed the correct username and password. You ask him what type of computer he is using, and he tells you a laptop. What might be the problem with Jose's computer?

Num Lock key is on.

Mark has been asked to set up several smartphones to connect to the email server in the company for which he works. What is the effect of configuring POP3 vs IMAP using the default settings?

POP3 deletes messages from the email server, IMAP does not.

Jaika works at a marketing firm with a lot of graphics-intense users. She is asked to install a printer that is capable of processing large graphics files that are very detailed. She cannot get it to print so she asks you for help. You notice the driver was not installed. What type of driver should you install?

PS (Postscript) is supported by fewer operating systems than PCL (Printer Control Language) and focuses mostly on Macintosh devices

Jana is an independent software developer looking for a cloud model that will allow her to easily and quickly provision computing resources, test her application, then release the computing resources when done. Which model should Jana use?

PaaS (Platform as a Service) a developer can build and test an application over the web, and then throw out the machine and start over with a new one easily and quickly

While servicing a laser printer, the technician notices that paper is jamming as soon as printing begins. What is the most likely cause of the paper jams?

Paper feed rollers

You are running a performance test using three different browsers on the same computer to simultaneously access the same web site. What numeric identifier or address is used to keep the three connections separate at the application (browser) level?

Port number

Which of the following is the correct order for the steps of laser printing?

Processing, charging, exposing, developing, transferring, fusing, cleaning

What is the purpose for the twists in twisted pair Ethernet cabling?

Reduce crosstalk between wire pairs.

Kwan, a fifth-grade teacher, has been learning about computers but does not know much about networking. He found a hub in the supply closet and decided to create a small network in his classroom consisting of a file/application server, 10 relatively new computers, and a printer. The students often complain that the computers are slow, but one student blames it on the network. What can Kwan do to eliminate complaints?

Replace the hub with a switch

Ulysses has a laptop with a very dim monitor. He connects an external monitor, and it works just fine. How can Ulysses fix the problem?

Replace the inverter board.

Amoy is responsible for maintaining the high-end printers in her company. One of the printers is giving an indication that it is time to replace the transfer roller assembly, so she orders a maintenance kit to perform the replacement. Which of the following will be a part of the replacement process?

Reset the page counter.

A large corporation needs a high-speed network to test a product that will backup and restore terabytes of data. What type of network should they use?

SAN (storage area network) is a specialized high-speed network used for storing and sharing files

You are completing a networking assignment and need to connect devices as shown in the schematic. Computer PC1 connects to switch S1. S1 connects to router R1. R1 connects to router R2. R2 connects to switch S2 which connects to computer PC2. None of the devices support auto-linking. PC1 - - - - S1 - - - - R1 - - - - R2 - - - - S2 - - - - PC2 Beginning with PC1, what type of cable do you need to connect the devices (XO = crossover, ST = straight-through)?

ST, ST, XO, ST, ST

Jochi just started college and is using an online LMS (learning management system) to gain access to his assignments. From his perspective, what type of cloud service does the LMS represent?

SaaS (Software as a Service) applications are provided through an online user interface and are compatible with a multitude of devices and operating systems

You are asked to set up a scanner so that scanned documents are automatically stored on a local file server. Which one of the following scanning mechanisms will you need to set up?

Scan-to-SMB

James wants to sync his Android phone to back up his pictures. However, he does not want to sync his data files. How can James select what to synchronize from his phone to Google storage?

Settings app

Venus is a member of the IT department at a company that has a moderately-sized network. One of her performance review objectives is to help her department be more proactive relative to being notified, and responding to, certain events that occur in the network. What type of server will help her meet the objective?

Syslog Server

A restricted computer lab at a college has been set up with local authentication. Students are able to log in but do not have internet access. You check the network settings on one of the computers and it has an IP address of 169.254.1.10. What is the problem?

The DHCP server is not reachable

You buy a PoE (Power over Ethernet) security camera in a liquidation sale that requires at least 22 Watts of power. Before installing it, you test it by connecting it to a switch capable of transmitting power based on the PoE IEEE 802.3af standard. However, the camera does not turn on. Which of the following best describes the problem?

The PoE device is not transmitting enough power to turn on the camera

Torino receives a call from a SOHO client who says her computer is not working. He goes to her office and checks the network settings. He notices that the default gateway entry is blank, yet he can ping the router. Once he enters the default gateway, the problem is solved. What did the client mean when she said her computer is not working?

The computer had no internet access

You want to setup a separate network at home that is accessible from the internet. You want it to be isolated from your personal network, so you lease an IPv6 address from the ISP. When you configure the interface IDs of the devices on the network, which bits in the IPv6 address will you be modifying?

The last 64 bits of the IPv6 address

A technician has connected a USB printer to a workstation and shared the printer on the local workstation for other users on the network to utilize. The technician successfully printed a test print from the printer's console and the workstation that the printer is physically connected to. After leaving the customer's site, the technician received a call from the customer stating no one other than the local user can print to the printer. Each time they attempt to print, they receive an "Access Denied" message. Which of the following is the most likely reason the other users cannot print?

The other users lack sufficient permissions for the shared printer.

A user is asking her smartphone to recommend a restaurant. But even though the cellular service is active and functioning properly, the app seems unable to determine its whereabouts. What is the first thing the user should check?

The user should verify location services is enabled on the smartphone.

Yaron prepares tax returns for small businesses. Every year he reminds his clients to write the date, amount, and purpose directly on receipts because in some cases the impressions fade. What type of printer was used to generate those receipts?

Thermal (Printed output generated by thermal printers can fade over time. It can also fade if exposed to a heat source or ultraviolet light)

Bayley wants to connect a new external hard drive to his Windows PC. He wants the fastest connection type available because he plans to edit video directly to and from the external hard drive. Which connection type should Bayley use to get the fastest connection possible?

Thunderbolt 3

A technician has verified that a bad Cat6 cable run in the wall is responsible for a workstation's lack of communication on the network. Which of the following tools can be used to pinpoint the location of the cable inside the wall?

Toner probe

Kiran realizes her iPhone has no battery power. She needs to make an emergency call and starts charging it. When she turns around, her two-year-old grabs the phone and starts running into the kitchen. She chases him so he tries to hide it in the sink, but it lands in a pot full of water. What should Kiran do with the wet iPhone?

Try charging the phone anyway

You want to add another layer of security to your bank account so that when you log in with a username and password, it sends a pin to your phone. What must you configure to enable this functionality?

Two-factor authentication

Nikita attempts to install a hypervisor on her laptop. When she tries to create a virtual machine an error message suggests that virtualization is not supported. Where can she check to see if virtualization is enabled?

UEFI/BIOS

Ibrahim is a computer teacher at a large high school with an 802.11n wireless network. They ask him to run a 1 Gbps Ethernet cable from a switch to a computer that happens to be 150 meters away. How should he best proceed?

Use two 75-meter-long cables with a switch in between.

Jerry recently purchased a new iPad. He needs guidance on setting it up and wants to find documentation to help with the setup. Where can Jerry find detailed steps on how to connect to a network, configure email, update the OS, sync, and back up settings and data, as well as what to do when things go wrong with his iPad or an iPhone?

User guide for the device

You bought a new inkjet printer based on positive reviews you read online along with a new set of four ink cartridges. You did not buy paper because you had an unopened ream of 16-pound paper. However, almost right away, you are not too pleased with the quality of the printouts. What would help improve the print quality rather quickly?

Using high-quality paper

Abigail needs to move out of state to take care of her mother. She will need secure remote access to continue working as a cloud engineer. What type of connection does Abigail need to securely access the computing resources at her company?

VPN

Randy is concerned about his company's data security on the Internet. Because cellular signals are not encrypted, he is concerned that the new smartphones given to the sales department will allow a breach. Randy has decided the company needs a more secure way to allow the sales department to connect to the company network over the Internet. What should Randy deploy to allow the sales department to connect to the company network securely over a cellular data signal?

VPN

Ferran got a new cell phone. But every month he receives a data-usage limit notification even though he has not done anything unusual except use, install, and remove games and apps. What can he do to try to rectify the problem?

Verify all apps that are not being used are closed.

You are asked to install a new adapter card in 30 office computers at an existing branch location. Which of the following is NOT a necessary step in the process?

Verify the adapter card to be installed is ESD-resistant.

You just completed a contract setting up the network in a new 10-story office building for a commercial airline company. They are not happy with their VoIP service. You troubleshoot and determine you need to modify the QoS policies. Which type of traffic should have the highest priority?

Voice

You work at a large department store selling computer products. Iwina walks in and wants to buy a wireless router. She explains that the media streaming device she ordered online supports a transmission speed of up to 200 Mbps. What type of router should you recommend?

Wi-Fi 802.11n

A new printer has been added in your office and connected to a WAP for use by all users in the company. Which of the following best describes the method of connectivity for the new printer?

Wireless infrastructure mode

A company asks Aurora to work on a mobile device that belongs to a colleague. After her evaluation, she narrows down the list of things to consider doing. They include uninstalling some apps, updating the OS, and possibly performing a factory reset. What would have prompted her to consider these actions?

You are trying to remove suspected malware.

In which of the following situations should you install an IPS instead of an IDS?

You want to block unauthorized activity on your LAN from the Internet.

You recently bought a new router, modem, and switch to create a wired network at home containing six computers. Beginning with the computers, how would you connect the devices to ensure the computers have internet access?

computers, switch, router, modem

Jula just purchased a new tablet from the Apple Store for her home-based business. She wants to ensure the calendar and contacts she creates are automatically saved online. What service should Jula use?

iCloud

Henry is using the command line to troubleshoot whether a Windows client is able to connect to the server on his network. What command should Henry use to check whether he has connectivity to the server?

ping

You are asked to add a resource record in the DNS namespace for a website your company wants to publish. Which of the following entries will you make?

www.company.com A IN 14440 209.165.200.5