HC21 semester review

What is the proper sequence of steps when developing goals?

B. create a vision create an action plan define long-term goals define short-term goals

What aspect of health care are medical office assistants responsible for?

Business aspect

How do therapeutic careers improve the health status of patients?

By caring for patients over a period of time

What is a list of written statements describing proper, moral conduct for a group of people?

Code of ethics

According to the Security Rule in HIPAA, which of the following is an example of a physical safeguard?

Computer server rooms should be locked.

Which of the following is an example of information that is obtained incidentally?

Dr. Kemper discusses a health condition with a patient behind closed doors. A nurse outside the door hears the conversation.

Sophia has been asked to schedule a hip replacement surgery for a patient. What type of hospitalization will this be?

Elective

Which type of hospitalization is not planned in advance?

Emergency hospitalization

With an interpreter present, medical office assistants should speak directly to the interpreter instead of the patient.

False

As an assistant, TJ deals with many people who want to see the physician. How should he handle all of these people?

Filter their requests

What does HIPAA stand for?

Health Insurance Portability and Accountability Act

Which of these statements is the best way to respond to an unexpected visitor to the office?

I'm sorry, but Dr. Torrez's schedule is full today. Would you like to schedule an appointment for another time?

When blocking out unavailable appointment times, why is it important to note where the physician will be?

In case there is a need to contact the physician

What is the connection among all areas and levels of health care workers called?

Interdependence

What is one of the advantages of the modified wave system?

It offers some flexibility in case a patient is late.

How does an appointment card help a medical office's schedule?

It reminds patients of their scheduled appointments.

What is the standard procedure for recording a patient's name for an appointment?

Last name, first name

Which term refers to everyday language that a patient can understand?

Lay terms

Stacy is in her first year of high school. She wants to be starting on the varsity basketball team by her third year in high school. Is this a short-term or long-term goal for Stacy?

Long-term

Carol wants to improve her time in the 1600 meter run by the start of track season. Which part of the SMART criteria is missing from this goal?

M - Measurable

How can an assistant determine if a person is a new patient?

New patients have never been seen, or they have not been seen in the past three years.

Dr. Velasquez has been delayed at the hospital for another hour. How should the assistant respond?

Notify all scheduled patients and give them the option to reschedule

Alicia, an assistant, is preparing to call an outpatient facility to set up an appointment. In addition to the patient's name and contact information, what other patient information will she need to provide?

Offer the patient choices of dates and times

Which of the following is a key step in scheduling an appointment?

Offer the patient choices of dates and times

Why are outpatient instructions important?

Patients may need to prepare for the appointment.

What are walk-ins?

Patients who want to see the physician without an appointment

What is the first step in the career planning process?

Perform a self-assessment

In what manner must medical office assistants present themselves when talking to patients?

Polite and courteous

What is the term used to describe any individually identifiable health information about a patient

Protected Health Information (PHI)

Patients have a right to obtain a copy of their medical records. Which item is legally allowed to be kept from the patient?

Psychotherapy notes

Sarah's parents gave her a goal to clean the bathroom twice a month until the end of the year. Which part of the SMART criteria is missing from this goal?

R - Relevant

What is one of the advantages of grouping similar appointments?

Reduces staff preparation between appointments

What is approaching another person with a feeling of esteem or regard?

Respect

What is the most important step in the career planning process?

Review and revise your plan

Which of the following is a challenge of communicating with the blind?

They cannot see your body language and facial expressions.

In HIPAA, what is the name of the rule that required nationally standardized medical transactions and codes?

Transaction and Code Set Rule

___________ is a position at a specific company.

A job

Under what circumstance might a physician refer a patient to another physician for a consultation?

The physician would like a second opinion on patient care.

Patients may request changes to their medical records.

True

For patients with speech challenges, it is helpful to ask a lot of "yes or no"; questions.

True

In addition to blocking out professional travel in the appointment book, assistants may arrange the flights and accommodations for physicians.

True

In some cultures, direct eye contact is viewed as disrespectful.

True

Medical office assistants are responsible for scheduling and canceling appointments.

True

Stream scheduling is the most commonly used scheduling system.

True

What is hospitalization?

When a patient is checked into a hospital

What do you need before you can define long-term goals?

A vision

A self-assessment is important in career planning because it helps:

All of the above

How can a physician consultation be scheduled?

All of the above

What factors should be considered when choosing a scheduling system?

All of the above

What is a benefit of having the assistant schedule a consultation referral?

All of the above

What should the assistant do when a patient stops at the front desk after an appointment?

All of the above

Which of the following tasks can be completed using practice-management software?

All of the above

What is a referral?

An authorization for a patient to receive specialized services from another practice

____________ is a broad term used to group related jobs

An occupation

Why do assistants include the abbreviation NP when entering a new patient's appointment in the appointment book?

As a reminder to have the patient complete registration forms

Why are outpatient tests scheduled by an office assistant?

Assistants know the referral process and the medical language involved.

What role do medical office assistants play in referring a patient for a consultation?

Assistants may schedule the appointment and answer patient questions.

What does it mean to schedule by exception?

Fitting emergencies into the schedule, even if the office is busy

When are medical facilities required to notify patients of the privacy policy?

At the first visit

Which of the following statements about cancellations is correct?

They occur when patients notify the office that they cannot keep scheduled appointments.

What does wave scheduling assume about patients?

They rarely arrive for their appointments on time.

Why should a new patient arrive 15-20 minutes prior to an appointment?

To complete new patient registration

What is the purpose of support services careers?

To create an environment in which to provide patient care

What is one purpose of the line of authority?

To define health care workers' positions within the team

What is the purpose of appointment reminder systems?

To increase patient show rates

A medical office assistant should always consult the office guidelines for preferred methods of scheduling.

True

Diagnostic services include careers that involve evaluating the health status of patients at a single point in time.

True

Which of the following is an outpatient diagnostic test?

A blood test

Which of the following best shows a complacent attitude?

A patient becomes hurt or ill because he is indifferent about following health care instructions.

What is a scheduling system?

A preplanned way of separating available time in the schedule

What is the name of the form that patients must sign to give permission to the medical facility to disclose health information?

Release of Information form

Which of the following statements about routine visits to the medical office is correct?

Routine appointments require basic equipment and little preparation.

What is a benefit of electronic scheduling software?

Searching for available appointment times is made easy.

Marcus wants to complete his science fair project by the end of this semester. Is this a short-term or long-term goal for Marcus?

Short-term

Which is the best position for a medical office assistant who is interacting with a patient in a wheelchair?

Sitting

What is practice-management software?

Software that electronically manages medical office operations

What is a communication barrier?

Something that interferes with communication

Michelle works in an appliance store. She has a goal to sell a combination of six refrigerators, stoves or dishwashers so she can earn a bonus. She has done this before. Which part of the SMART criteria is missing from this goal?

T - Time-bound

Travis is confronted by a pharmaceutical rep wishing to see the physician. Dr. Smithfield has a full schedule. What should Travis do?

Tactfully request that he leave literature for the physician to review