HOSP1001 Week 4 Quiz: Chapter 4

If room sales are $75,000 in one day for a hotel with 500 rooms available and 467 rooms sold, what is the RevPAR? a. $150.00 b. $155.00 c. $155.55 d. $160.00

$150.00

Hotel Walker has had a very successful weekend booking the majority of its rooms at close to rack rates. Room revenue for Saturday alone was $125,550 with 700 of the rooms sold for that evening. What was the average daily rate for Saturday at Hotel Walker? Select the figure closest to your results. a. $179.00 b. $179.25 c. $179.36 d. $180.00

$179.36

The Hotel Walker is a luxury downtown property that includes lush suites and a five star restaurant. Last night the hotel had 760 rooms available with 570 of the rooms occupied. What was the room occupancy percentage of Hotel Walker last night? a. 65% b. 70% c. 75% d. 80%

75%

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the: a. Valet b. Front desk associate c. Assistant rooms manager d. Concierge

Concierge

The area of the hotel that is often described as the nerve center of hub is: a. Night audit b. Banquets c. Housekeeping d. Front office

Front office

The individual responsible for the task of balancing the guest accounts receivables is the: a. Night auditor b. Concierge c. Executive housekeeper d. Chef

Night auditor

A demand forecasting technique used to maximize room revenue is known as: a. Property management system b. Average daily rates c. Return on investment d. Revenue management

Revenue management

The front office, housekeeping, concierge, security and communications all belong to which division? a. Food and Beverage b. Engineering c. Human Resources d. Rooms

Rooms

When selling a room, the front desk associate may upsell, which means: a. Selling the room at rack rate b. Suggestively selling the features of a larger room, higher floor or perhaps a better view c. Providing a discount rate d. Honoring a guest's discount coupon

Suggestively selling the features of a larger room, higher floor or perhaps a better view

The rack rate is: a. The price a room is sold for b. A discounted rooms rate c. The published rate that the hotel would like to get for a room d. The rate set for convention attendees

The published rate that the hotel would like to get for a room