HR 3021 CH 7

Which statement best expresses the reason why orientation programs for new employees are valuable to employers?

Employees starting a new job need to become familiar with job tasks and learn the organization's policies and procedures.

__________ refers to a process of systematically developing training to meet specified needs.

Instructional design

A company tests its salespeople on listening skills and then implements a 3-day training program to teach all of them to be better listeners. At the conclusion of the last training session, it conducts a posttest to measure listening skills again. Based on the results, the training manager reports that the training program increased listening skills by a significant amount. Which statement represents the main weakness in the manager's conclusion?

The actual impact of the training can best be evaluated by comparing the performance of employees who underwent training and those who did not.

Which statement about simulators used in training is true?

They must have elements identical to those found in the work environment.

Which term refers to a detailed description of a situation that trainees analyze and discuss and is designed to develop higher-order thinking skills?

a case study

Which of these is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

apprenticeship

Elvis is hired as a seasonal firefighter by the Washington Department of Forestry. The training used to prepare Elvis for his firefighting job involves an online training module. In this game-like module, Elvis is virtually placed in a real-life scenario such as a wildfire, resort fire, or residential cabin fire, and his goal is to assist in its containment or to extinguish the fire and save as many lives as possible. This form of training is referred to as

a simulation.

According to the CHRO at Merck, __________ is when you are invited to the party and __________ is when someone asks you to dance.

diversity; inclusion

The manager of a car dealership finds it impossible to train his mechanics on the details of every potential repair problem because of the increasing complexity and variety of today's vehicles. Hence, he provides them with a training program that familiarizes them with the basics of engine, emission, and other types of repair. Additionally, in case of a particular problem, the training program allows the mechanics to seek expert advice through an online computer application. Which learning approach is being implemented by the manager?

electronic performance support system

Inclusion is about making sure no one feels __________ in any way.

excluded

A firm that produces manufacturing equipment for various industries experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by the company. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to

identify what the sales representatives will need to learn.

From an inclusion standpoint, it is ultimately all about __________ within the organization.

self-awareness

Ultimately, inclusion is a cultural issue that starts at the __________ of an organization.

top

Effective training objectives include performance standards that are measurable.

true?

Everyone in some way has some level of __________ bias that may negatively impact the culture of the organization.

unconscious