HR Chapter 15

The specialty that helps managers and union leaders resolve conflict is called _____.

labor relations

Which organizational structure requires employees to join the union within a specific time after being hired? Multiple choice question.

Union shop

When does the union organizing process begin?

When union representatives approach employees and ask them to sign an authorization card

According to maintenance of membership rules, an employee who joins the union must remain a member for _____.

a specified period of time

Historically, it has been thought that, in union-management relations, the two parties are _____. Multiple choice question.

adversaries

Which of the following is NOT a strategy legally employed by management when dealing with union organizing campaigns?

Coercing workers not to unionize

True or false: To avoid a strike, a mediator has authority to mandate a resolution.

false

Which level of government does the AFL-CIO approach in its representation of member unions?

federal

Which level of government does the AFL-CIO approach in its representation of member unions? a. regional b. district c. local d. federal

federal

Since the 1970s, union membership among government workers has _____.

remained about the same

The Taft-Hartley Act provided for right-to-work laws that could be passed by the _____ government.

state

An employee elected by union members to represent them in ensuring that the terms of the labor contract are enforced is called a union

steward

A pact by a group of union members to refuse to work until their demands or conditions are met is referred to as a

strike

The outcome of labor negotiations often depends on _____.

which side can survive a strike

Through a _________ center, a nonprofit organization provides its nonunion members with services such as training, legal advice, and worker advocacy.

worker, work, workers, worker's, or workers'

Under a union shop arrangement, an employee must join the union within_____ days after being hired.

30

When deciding whether to discourage workers from forming a union, which of the following is typically NOT one of management's concerns?

A union will increase productivity.

What is the confederation of unions that attempts to represent the mutual interests of its members at the national level?

AFL-CIO

Right-to-work laws make which types of shops illegal? Check all that apply.

Agency Union

Which of the following happens when a union is decertified?

An existing union is voted out.

_____ union membership offers services such as credit cards and discounted health insurance, but it has no ties to the employee's workplace and does not provide representation in collective bargaining.

Associate

True or false: The final stage of labor negotiations is always held in public.

False

What federal agency enforces the National Labor Relations Act?

National Labor Relations Board

Which of the following is not a typical step in a grievance procedure initiated by an employee?

Sharing employee grievances with local media

In which type of secret-ballot election does the NLRB dictate when and where the election will be held, what will be on the ballot, and how eligibility will be determined?

Stipulation

All of the following are reasons for a decline in union membership except _____. a. a change in the structure of the economy b. an increase in immigrant union workers c. implementation of government regulations d. management efforts to control costs

an increase in immigrant union workers

What is the formal intervention by a third party to prevent a strike and determine a settlement that is binding on both parties?

arbitration

Under a checkoff provision, union dues are _____.

automatically taken out of the worker's paycheck

The Taft-Hartley Act and the Landrum-Griffin Act both prohibited union practices that were considered _____.

unfair to employers and union members

Jamie's union dues are automatically deducted from her paycheck. This deduction is called a(n) _____ provision.

checkoff

In most states, it is illegal for a federal worker to _____.

go on strike

The International Brotherhood of Electrical Workers is a craft union because all of the members have the same _____.

occupation

Before the union organizing process can go forward, what percentage of workers must sign an authorization card?

30%

The deadline for filing a charge of unfair labor practices with the NLRB is _____ months after the incident occurred. Multiple choice question.

6

What types of actions can be taken by the NLRB in response to an unfair labor practice? Check all that apply. Multiple select question. Organize a labor strike or labor reduction. Issue a cease-and-desist order. Demand a higher wage. Order a reinstatement of workers.

Issue a cease-and-desist order. Order a reinstatement of workers.

Which of the following characteristics apply to a worker center?

Lobby lawmakers to pass favorable legislation. Launch publicity campaigns to pressure employers.

Which of the following type of workers would be covered by the NLRA?

Most employees of privately owned companies

Which level of management has the most direct contact with workers interested in organizing a union?

Supervisors

What does a win-win solution to labor relations require on the part of a union and its members?

They understand the limits of what an employer can afford to pay in a competitive marketplace.

What are the two main goals of a labor union? Multiple select question.

To negotiate suitable pay To ensure an appropriate working environment

What are the duties of a union steward?

To represent employees during grievance procedures against managers To make sure the contract between workers and employers is properly enforced To investigate complaints lodged by workers against employers

The _____ shop requires the payment of union dues, but it does not require the employee to join the union.

agency

Will is required to pay union dues at his company, but he is not required to be a member of the union. This is an example of a(n) _____ shop.

agency

Labor unions strive to negotiate pay and working conditions that benefit their members. These goals are most often achieved when the union _____.

gains more members

For an employee to be part of a closed shop, he or she must _____.

belong to a union before being hired

When arbitration is labeled as _________ , it means the parties have to accept it.

binding

The union strategy known as the _____ provision is an agreement that if a certain percentage of employees sign an authorization card, the employer will acknowledge the union.

card-check

The organizational structure that gives a union the most power is a(n) _____ shop.

closed

Negotiations between union representatives and management to arrive at a contract defining terms of employment for the term of the contract is referred to as _____.

collective bargaining

The National Labor Relations Act provided unions with a stronger voice through its support of _____.

collective bargaining

The teachers union has been negotiating with the school board on behalf of all the teachers for a 4% pay increase and two additional sick days each year. The teachers union is in the process of _____.

collective bargaining

In a ________ election, the employer and the union agree on when and where the election will be held, what will be on the ballot, and how to determine who is eligible to vote.

consent

What are the three levels of decisions involved with labor relations? Multiple select question.

contract administration labor relations strategy contract negotiation

A union might decide to bring public, financial, or political pressure on employers during union organization and contract negotiation. This is called a(n) _____ campaign.

corporate

The action that provides the right to vote out an existing union is called _____

decertifying or decertification

Since the 1980s, membership in unions in the United States has been

decreasing steadily.

In a lockout, an employee does not return to work until specific conditions are satisfied. This happens at the request of the

employer

The two primary responsibilities of the National Labor Relations Board are to conduct and certify the election of union representation and to _____.

ensure the fairness of labor practices

A ________ finder is a third party who explains the reasons for a dispute, along with the perspectives and arguments from both sides, and possibly suggests a settlement.

fact

The Taft-Hartley Act gave states the option of enacting right-to-work laws, which are based on the legal concept that forcing workers to join a union or pay union dues violates their right to ______.

freedom of association choose whether to join a union or other group

Unions sometimes help businesses retain employees, because they _____.

give employees possible ways to resolve problems

Fact finders are typically used in negotiations with _____.

government entities

When disputes arise over the violation or interpretation of a collective bargaining agreement, the process for resolving the disagreement is referred to as a(n) _____ procedure.

grievance

In _____ labor unions such as the Communication Workers of America, all the members work in the same industry, but the union represents various occupations. Multiple choice question.

industrial

Sondra is a comptroller and has worked at both the local and state level in this position. She has been able to retain her same membership in the American Federation of State, County, and Municipal Employees regardless of the level she worked at. Sondra is a member of a(n) _____ union.

industrial

According to the majority of research studies, union workers are _____.

more productive than workers who are not unionized

Strikes have become uncommon, primarily because _____.

most often they are not in the best interest of unions or management

The National Hockey League asked players not to come to work until contract negotiations were complete. This was an example of a

lockout, lock out, or lock-out

Under _____ of membership rules, employees are not forced to join the union, but if they do, they must remain members for a specific period of time.

maintenance

The most common alternative to a strike is the use of a _____.

mediator

A union contract stipulation that an employer will not resist unions attempting to become established elsewhere in the company is called a(n) _____ provision.

neutrality

After an employer recognizes a union, management continues in its goal to increase _____.

output

Justin works as an auto mechanic. At his shop, he belongs to a group that represents all of the mechanics when there is a need to approach management regarding wages and benefits. This group is an example of a(n) _____. Multiple choice question.

union