HR MANAGE EXAM 1

The EEOC requires certain organizations to file a(n) _____ so that it can monitor hiring practices. a. EEOC Complaint b. Employer Information Report c. GINA Report d. Disparate Impact Report

b

How does the HR function maintain positive employee relations? a. Complaining about employee unions b. Tracking employees on Facebook c. Ignoring discrimination claims d. Sending out a company newsletter e. Preparing employee handbooks

d, e

What is a major reason many companies use an alternative work arrangement? a. To control costs of a project b. To provide work for new hires c. To recognize competitor efforts d. To minimize time spent on a project

a

What is an acquisition? a. Two companies join to become one entity. b. One company buys another. c. One company buys materials from another. d. Two companies share resources.

b

What legislation prohibits discrimination based on disability? a. Pregnancy Discrimination Act b. Americans with Disabilities Act c. Equal Pay Act d. Civil Rights Act of 1964

b

Which of the following is NOT a major component of an OSHA workplace inspection? a. Discussion of inspection findings b. Walkaround tour of the premises c. Review of company records of deaths, injuries, and illnesses d. Posting OSHA citations at site of violation e. Interviewing company employees

d

The four-fifths rule is used to find evidence of potential _____ in hiring practices. a. discrimination b. loopholes c. referrals d. candidates

a

The reestablishment of work operations of U.S. companies in the United States is called ______.

reshoring

A company analyzes employee-related data to determine which departments will need to hire the most employees in the near future. The company then uses this information to hire employees for that department. In doing so, the company is engaged in a. job development. b. job analysis. c. workforce analytics. d. talent management. e. collective bargaining.

c

Which alternative work employee is employed directly by one company for a specific period of time as stated in a written contract? a. Independent contractor b. Temporary worker c. Contract worker d. On-call worker

c

The use of online remote server computers to do the user's computing tasks is known as ___________ __________

cloud computing

What is NOT a core value of total quality management (TQM)? a. Processes are designed to meet needs of customers. b. Quality is designed into products so that errors are prevented. c. All employees receive training in quality assessment. d. Manufacturing goals are set to expedite production.

d

When a company attempts to determine what type of employees it needs to meet its objectives as well as the number of employees it will need, it is in the process of _________ _________ _________

human, resource, planning

When an employer has the right to terminate employment at any time without notice, it is referred to as _______. a. employment at will b. lifetime employment c. workforce analytics d. age discrimination

a

The government has established laws and regulations regarding the treatment of employees in which of the following areas? (Select all that apply) a. Internet use b. Employee safety c. Employee privacy d. Job security e. Employee pay and benefits

b, c, d

Which of the following are associated with employee engagement? (Select all that apply) a. low self-esteem b. low turnover rate c. better customer service d. higher productivity

b, c, d

HR's role in maintaining a high-performance work system may include all of the following EXCEPT a. establishing behavioral rewards. b. recruiting people with new skill sets. c. purchasing equipment for the entire company. d. developing training programs.

c

Under the general-duty clause of the Occupational Safety and Health Act, employees have a right to a place of employment that is free from _____. a. political containment b. sexual harassment c. recognized hazards d. the glass ceiling

c

What is the term used to describe a necessary but not merely preferred qualification for performing a job? a. A bona fide occupational hazard b. A certified job qualification c. A bona fide occupational qualification d. A qualified job requirement

c

What service allows a company to use large databases and sophisticated software, even if the company cannot afford a powerful computer? a. People analytics b. Reengineering c. Cloud computing d. Outsourcing

c

What is the term for the set of job duties performed by a particular person? a. calling b. position c. employment d. opening

b

The Age Discrimination in Employment Act prohibits discrimination against workers who are over the age of _____. a. 55 b. 65 c. 50 d. 40

d

A complete review of an organization's critical work processes to make them more efficient and able to deliver higher quality is called ___________

reengineering

The process of analyzing the tasks necessary for the production of a product or service is called a. work flow design. b. job position. c. job specifications. d. task design.

a

What is NOT an effective strategy for companies expanding into global markets? a. Preparing employees for global assignments b. Hiring entirely from the home country's talent pool c. Learning about other cultures d. Keeping up with overseas competitors

b

What is NOT the responsibility of the Occupational Safety and Health Administration (OSHA)? a. Levying fines for safety violations b. Evaluating discriminatory practices c. Applying safety and health standards d. Inspecting the safety and health of employers

b

A companywide effort to continually improve the way people and systems accomplish work is called _____. a. high-performance work systems (HPWS) b. employee empowerment c. total quality management (TQM) d. ISO 9000

c

What is a merger? a. One company buys another. b. One company opens offices in several locations. c. Two companies join to become one entity. d. Two companies agree to share resources.

c

Which alternative work employee is employed directly by one company for a specific period of time as stated in a written contract? a. Independent contractor b. On-call worker c. Contract worker d. Temporary worker

c

Linda has decided to look for a new job. She is totally uncomfortable at her current job because her manager, Stefan, constantly tells sex-related jokes and makes suggestive remarks about her appearance. Stefan has created a(n) _____. a. quid pro quo situation b. diversity issue c. glass ceiling environment d. hostile work environment

d

Under the Uniformed Services Employment and Reemployment Rights Act of 1994, employers must reemploy workers who left jobs to fulfill military duties for up to _____. a. two years b. six months c. one year d. five years

d

What does EEO stand for? a. Equality for employees overall b. Equality in employment often c. Equal employment on occasion d. Equal employment opportunity

d

______ -based HR uses data to understand how human resource practices affect the company's performance.

evidence

Devin works as a sales associate for a retail store. Devin would be considered part of the store's _______ labor force.

internal

Supervisors are apt to be directly involved in which activities related to human resources? (Select all that apply) a. Recommendation of pay increases b. Performance appraisals c. Employee training d. Overall company direction e. Job analysis and design

a, b, c, e

Which best describes a high-performance work system? a. Best fit between financial and HR systems b. Best fit between social and technical systems c. Best fit between male and female employees d. Best fit between unions and supervisors

b

Which of the following statements is TRUE regarding immigrants who legally come to the United States? a. Every foreigner who wants to come to the United States has the right to obtain a temporary work visa. b. More than half of legal immigrants are relatives of U.S. citizens. c. More than half of legal immigrants come on work-related visas for people with exceptional qualifications. d. U.S. employers have the option of hiring workers who have come either legally or illegally.

b

The assignment of work to groups of employees with various skills is called _____. a. empowerment b. HRM c. teamwork d. training

c

As a result of the current age-related trends in the United States job market, by 2026 it is likely that human resource professionals will spend much of their time on issues related to a. maternity leave. b. continuing education. c. retirement. d. employee socialization.

c

Businesses that have government contracts for more than $50,000 may not discriminate in hiring employees and _____. a. must hire a fair number of military veterans b. must have government officials on their executive board c. must have written affirmative-action plans on file d. must be certified by the EEOC

c

True or false: The ADA definition of disability does NOT include individuals who have a history of a disability, such as someone who has had cancer but is currently in remission.

false

In addition to training, a company might offer a ___________ program to help employees acquire knowledge, skills, and behaviors that improve their ability to perform their jobs.

training

According to the Bureau of Labor Statistics, by the year 2026 the labor force in the United States is expected to a. remain steady. b. grow somewhat. c. surpass the 13.1% growth of 1996-2006. d. decrease sharply.

b

An OSHA inspection has ____ major components. a. five b. four c. three d. six

b

How does work flow design assist managers? a. It helps them hire new employees. b. It helps them decide if a product is going to be manufactured. c. It helps them analyze financial stress points. d. It helps them assess the tasks needed to make a product or a provide a service.

d

Which category of employees is NOT covered by Title VII of the Civil Rights Act of 1964? a. Female workers b. Older workers c. Workers of color d. Christian workers

b

The assignment of work to groups of employees with various skills is called _____. a. teamwork b. empowerment c. training d. HRM

a

HRM should have a significant role in a merger or acquisition in the areas of a. performance appraisals. b. union membership. c. training. d. compensation.

a, c, d

An organization's ability to profit without depleting any of its resources is called a. accountability. b. profitability. c. sustainability. d. reliability.

c

What is expected to be the fastest-growing age group in the labor force in the next decade? a. Workers 16 to 24 b. Workers 25 to 44 c. Workers 45 to 54 d. Workers 55 and older

d

Typical HR departments help establish policies related to all of the following EXCEPT _____. a. discipline b. promotions c. hiring d. benefits e. financial data

e

A __________-________-__________ law requires employers to provide employees with information regarding health risks associated with exposure to possibly hazardous materials.

right, to, know

___________ is the part of the recruitment process by which the organization attempts to identify applicants with knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals.

selection

Once the human resource needs of a firm have been identified, the firm can concentrate on _______ _________ , which is a systematic, planned effort to attract, retain, develop, and motivate employees and managers.

talent, managment

If an organization wanted to provide a way for employees to enhance their knowledge, skills, and abilities, it would provide for employee __________ and __________

training, development

An organization can succeed if it is better than competitors at something and can stay better at it over a length of time. What is this called? a. High performance work system b. Sustainable competitive advantage c. Marketing mix d. Performance management

b

As a business within the company, HR has three product lines, one of which involves contributing to the company's goals and plans by understanding how HR can provide a competitive advantage. This is known as ______. a. providing business partner services b. being a strategic partner c. handling administrative services and transactions e. establishing policies

b

In a high-_______ work system, a firm's technology, organizational structure, people, and processes work together seamlessly. This results in the firm having an advantage in the competitive environment. a. expectations b. performance c. end d. resource

b

In the coming decade, the fastest-growing ethnic group within the U.S. workforce is expected to be _____. a. Caucasians b. Hispanics c. African Americans d. Asians

b

The government forecasts a 6.6% increase in the labor force between 2016 and 2026, which is _____ the increase experienced at the end of the 1990s. a. about the same as b. less than c. more than

b

Trevor is tasked with obtaining detailed information about the jobs in his organization. He is performing a job _______. a. design b. analysis c. selection d. recruitment

b

What is performance management? a. The process of establishing policies and practices that influence employees' behavior and attitudes. b. The process of ensuring that employees' activities and outputs match the organizations goals. c. The process of defining the way work will be performed and the tasks required for a given job. d. A planned effort to enable employees to learn job-related knowledge, skills, and behavior.

b

What is the process by which a company seeks applicants for potential employment? a. Team building b. Recruitment c. Job design d. Job analysis

b

What is the term for all of the people who are willing to work and are able to? a. External labor force b. Labor force c. Internal labor force d. Aging workforce

b

What name has been given for the approach that software-development companies use to weave the development process more tightly into an organization's activities and strategies? a. placebo b. agile c. contractual d. synergistic

b

What statement describes the work of an HR generalist? a. HR generalists are responsible only for recruiting new employees. b. HR generalists perform most HRM activities. c. HR generalists perform only the most basic of HR activities. d. HR generalists oversee the department and do not have any specific HR duties.

b

When you feel fully involved in your job and committed to your employer, you are experiencing a. teamwork. b. employee engagement. c. human resource management. d. agility.

b

Which of the following statements is TRUE regarding immigrants who legally come to the United States? a. U.S. employers have the option of hiring workers who have come either legally or illegally. b. More than half of legal immigrants are relatives of U.S. citizens. c. More than half of legal immigrants come on work-related visas for people with exceptional qualifications. d. Every foreigner who wants to come to the United States has the right to obtain a temporary work visa.

b

What are the four principles that ethical, successful companies embrace? a. Putting the needs of the company first b. Having employees assume responsibility for company actions c. Emphasizing fairness d. Emphasizing mutual benefits with customers e. Having a sense of purpose or vision

b, c, d, e

Which of the following are external sources of recruitment? (Select all that apply) a. Referrals by current employees b. College recruitment events c. Online social networks d. Promotion from within the organization e. Internet job postings

b, c, e

An organization is identifying applicants who have knowledge, skills, and abilities that will help the organization reach its goals. The organization is in the process of a. expansion. b. job design. c. selection. d. job analysis.

c

An organization's employees as well as individuals who have contracts to work at the organization are the a. expatriates. b. external labor market. c. internal labor force. d. labor affiliates.

c

Determining the numbers and types of employees an organization needs to meet its objectives is called a. recruitment. b. human resource policies. c. human resource planning. d. competitive advantage. e. collective bargaining.

c

Ethics are a. society's way of classifying behavior. b. the body of laws and regulations that govern society. c. the fundamental principles of right and wrong. d. the commonly accepted practices of a society.

c

In terms of work characteristics, Baby Boomers on the whole tend to value _____. a. income and employment security b. self-management skills c. opportunities for learning d. being noticed by superiors

c

In the coming decade, the fastest-growing ethnic group within the U.S. workforce is expected to be _____. a. African Americans b. Caucasians c. Hispanics d. Asians

c

It is predicted that service jobs will have the highest growth rate between 2016-2026, especially those associated with _____. a. education b. religion c. health care d. warehouse assembly

c

Overall, the general public has a(n) _______ perception of the ethical conduct of U.S. businesses. a. positive b. accepting c. negative d. neutral

c

Which of the following is an economic effect of having an older workforce? a. Multiple generations must coexist within the workforce. b. Older workers are more difficult to motivate. c. Companies must cope with rising health care costs. d. Young managers must supervise older workers.

c

Alyce works in a customer service department. She was given basic guidelines in responding to customer calls, but she was told that she could make her own decisions regarding product returns based on the customer call. Her company provides her with employee _____. a. promotion b. diversity c. turnover d. empowerment

d

Many U.S. employers in such fields as construction and farming hire immigrant workers to a. provide their own health care. b. bring their own equipment. c. round out the company's board of directors. d. keep the company's costs low.

d

Michael is a new employee who doesn't feel confident in his job skills. To help him to learn the knowledge, skills, and behavior he needs, his company will provide him with _____. a. a job analysis b. a job design c. development d. training

d

The use of quantitative tools and scientific methods to analyze data from HR databases to make evidence-based business decisions is called ______. a. talent management b. training and development c. job analysis d. workforce analytics

d

___________ is an effort by an organization to help employees acquire skills, behavior, and knowledge for a specific job.

training

Organizations provide ways for employees to expand their knowledge or refine their skills through which of the following? a. Job design b. Recruitment and selection c. Training and development d. Workforce analytics

c

Bruce works for an energy company in Houston but has recently been assigned to the company's office in Indonesia. He will work in Indonesia for the next two years. Bruce is an example of a(n) ______. a. expatriate b. recruit c. external worker d. contractor

a

If the EEOC believes a complaint is not valid or fails to complete its investigation in the proper time frame, what is the next step for the person who filed the complaint? a. The individual has the right to sue in federal court. b. The individual has no recourse but to change jobs. c. The individual has the right to file a second complaint with the EEOC. d. A judge will advise the individual to discuss the complaint with the local media.

a

A description of what an employee expects to contribute in an employment relationship and what the employer will provide in exchange for those contributions is called a(n) _____. a. psychological contract b. employee bill of rights c. independent contract d. employment contract

a

In addition to training, what activity is often offered for employees to acquire further knowledge, skills, and behaviors that enhance their ability to perform their jobs? a. Development b. Selection c. Job analysis d. Recruitment

a

In terms of work characteristics, Millennials on the whole tend to value _____. a. being noticed and respected by others b. avoiding confrontation with authority c. unexpected rewards d. employment security

a

Jobs that involve teamwork tend to require an organizational structure based on which of the following? a. divisions b. skill levels c. seniority d. functions

a

Making sure that the activities of employees match the organization's goals is called _____. a. performance management b. training and development c. human resource management d. recruiting

a

Nici knows that her employer expects her to take a bigger role in the company now that she has been promoted to assistant manager. He hasn't said anything to her directly, but her advancement tells her that's what she must do. This demonstrates the idea of a _____ contract. a. psychological b. hourly c. physical d. commissioned

a

Over the next decade, the Bureau of Labor Statistics forecasts most jobs will be in _____. a. service occupations b. sales occupations c. manufacturing occupations d. financial occupations

a

Over the past few years, employee benefit costs have become particularly relevant to HR managers in the area of _____. a. health insurance b. disability coverage c. paid vacation time d. federal tax rates

a

Presidential Executive Order 11246 prohibits discrimination on the part of _____. a. federal contractors b. private enterprises c. government funded educators d. union officials

a

The Civil Rights Act of 1964 is enforced by which governmental agency? a. The Equal Employment Opportunity Commission b. The Department of Health and Human Services c. The Civil Rights Commission d. The Fair Employment and Wages Commission

a

The Vocational Rehabilitation Act was the precursor to affirmative action and focused on providing enhanced employment opportunities for _____. a. the disabled b. college graduates c. women d. older workers

a

The ______ Act has raised the level of awareness of occupational safety. a. Occupational Safety and Health b. Worker Safety and Security c. Civil Rights d. Affirmative Action

a

The federal government's executive branch includes _____, which can affect human resource management. a. regulatory agencies overseen by the president b. the Senate and the House of Representatives c. the federal court system d. the 50 state legislatures

a

The human resource department maintains positive employee relations by a. preparing employee handbooks and company newsletters. b. communicating with the local media and issuing press releases. c. providing information on competitor's products. d. disregarding discrimination suits and employee complaints.

a

The human resources department is like a business within the company, which provides what three product lines? a. Administrative services and transactions b. Business partner services c. Strategic partner services d. Financial advising and bookkeeping services

a

The major law regulating equal employment opportunity in the United States resulted directly from the _____. a. civil rights movement b. abolitionist movement c. women's liberation movement d. equal pay movement

a

The right of freedom of conscience means that individuals have the right to a. refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms. b. do as they wish in their private lives and control what they reveal about private activities. c. criticize a firm's ethics if they do so in good conscience and their criticism does not violate the rights of individuals in the firm. d. be treated only as they knowingly and willingly consent to be treated.

a

What is the commonly used rule that provides evidence of potential discrimination based on a company's hiring rate for a majority group? a. Four-fifths rule b. Three-fifths rule c. Two-thirds rule d. One-third rule

a

What legislation prohibits discrimination based on disability? a. Americans with Disabilities Act b. Civil Rights Act of 1964 c. Pregnancy Discrimination Act d. Equal Pay Act

a

What technology that simulates human thinking (learning from data, adapting to change, and making decisions automatically) can human resource managers use in the application of people analytics? a. Artificial intelligence (AI) b. Cloud computing c. Self-service information technology d. HR information systems

a

What are the three categories of inputs involved in a work flow analysis? a. equipment b. raw inputs c. customer service d. finances e. human resources

a, b, e

Because it can involve reverse discrimination, how is affirmative action perceived in the United States? a. Least popular when it involves quotas b. Almost universally approved c. Controversial d. Most popular when it involves white women

a, c

If an organization's structure is based on function, workers a. work alone on specialized tasks. b. tend to have high authority. c. tend to have low authority. d. work in teams.

a, c

Which of the following are among the responsibilities of the human resources department? a. Establishing and administering personnel policies b. Analyzing the company's financial statements c. Ensuring that the company complies with labor laws d. Helping the company capture a larger share of the market

a, c

In a firm that practices sustainability, the HR department focuses on which of the following? a. Long-term planning b. Outsourcing and smooth turnover c. Employee development d. Justice and fairness

a, c, d

Often reengineering results in employees being _____. a. reassigned to new jobs b. promoted to management c. laid off d. retrained

a, c, d

What are the three basic components of an affirmative-action plan for contracts with the federal government for more than $50,000? a. Goals and timetables b. Competitor analysis c. Utilization analysis d. Action steps

a, c, d

What functions would be handled by HRM during a merger or acquisition? a. Analyze the difference in compensation structure between the two companies. b. Allocate excess manufacturing resources to an outside source. c. Contrast the sales figures of the companies. d. Understand the employee review system of both companies.

a, d

The purpose of ____________ ___________ is to increase the representation of minorities within an organization.

affirmative, action

The term that describes an organization's active effort to find opportunities to hire or promote people in a particular group is known as _____. a. negative action b. affirmative action c. employment inclusion d. rehabilitation strategies

b

An intranet provides a solution to the privacy issue associated with e-HRM because it _____. a. limits the amount of information space b. requires users to pay a fee c. limits access to authorized users d. is accessible to the entire company

c

What is the process of breaking down each job into basic elements and rating each element for its potential for harm or injury? a. Risk management review b. Technique of operations review c. Job hazard analysis technique d. Quality assurance review

c

What is the term for an employer's obligation to do something to enable an otherwise qualified person to perform a job? a. Disability accommodation b. Religious discrimination c. Reasonable accommodation d. Discrimination avoidance

c

What is the term for the activities that the members of a work team use to produce a specific output? a. inputs b. human resources c. work processes d. raw materials

c

What technique uses computers to analyze large quantities of data and help human resource managers make decisions? a. High-performance work systems b. Reengineering c. People analytics d. The agile approach

c

When Kelly called to inquire about the restaurant hostess job, the human resource director mentioned that the uniform only fit women up to size 8 and if Kelly was bigger than that she would not be eligible to apply. This exemplifies the idea of disparate _____. a. treatment b. accommodation c. impact d. accordance

c

When a U.S.-based employer implemented a new standardized safety policy, its Argentinian affiliate balked because it felt that safety should be controlled by the employees doing the work. What obstacle is the U.S. affiliate encountering? a. regulations b. religion c. culture d. politics

c

Which act prohibits discrimination on the basis of pregnancy and childbirth? a. Female Reproduction Act b. Childbirth Discrimination Act c. Pregnancy Discrimination Act d. Childrearing Discrimination Act

c

Which federal legislation furthers the Thirteenth Amendment's goal of abolishing slavery? a. Equal Pay Act of 1963 b. The Equal Opportunity Act c. Civil Rights Acts of 1866 and 1871 d. Title VII

c

Which scenario describes a bona fide occupational qualification? a. A male flight attendant working the first class cabin. b. A female manager running the service department of a local auto dealer. c. A female employee handing out towels in a women's locker room. d. A male employee supervising an all-female staff.

c

Why might a company experience negative stock returns and lower profitability after laying off some of its highest-paid salespeople? a. It would have been preferable to use the "grenade" approach. b. The remaining employees will experience unrealistically high morale. c. The average sales per employee will decrease. d. The company will need to conceal the truth from its remaining employees.

c

A condition in which employment practices seem neutral but disproportionately exclude a protected group from employment opportunities is called _____. a. disparate treatment b. affirmative action c. age discrimination d. disparate impact

d

True or false: Overall, the general population has a positive perception regarding the ethical conduct of businesses in the United States.

false

True or false: Under the requirements of the Genetic Information Nondiscrimination Act of 2008, an employer with 15 or more employees may use genetic information in making decisions related to conditions of work.

false

The practice of a U.S. company hiring local employees to work at a facility in a foreign country rather than sending U.S. employees is called _______________

offshoring

What two-word term describes when employees have online access to information about HR issues ___________-_________

self, service

Disparate (impact/treatment) must be proven in court by showing that the employer intended the action.

treatment

True or false: According to the Bureau of Labor Statistics, since 1990 the rate of injuries and illnesses in the workplace has shown a steady downward trend.

true

True or false: Immigration is one important source of racial and ethnic diversity in the U.S. work force.

true

True or false: Pay and benefits play an important role in motivating employees.

true

True or false: Under the Equal Pay Act of 1963, men and women must be paid the same amount if they do equal work.

true

A __________ team uses videoconferencing and e-mail to keep in touch with each other, rather than speaking face-to-face.

virtual

A physical or mental impairment that substantially limits one or more major life activities is known as a _____. a. disability b. liability c. restraint d. detriment

a

A set of related duties is called a(n) a. job. b. work flow. c. analysis. d. position.

a

What are two ways reengineering might affect human resource management? a. The pay structure might need to be adjusted. b. Licensees might need to redefine shipping parameters. c. The sales force might need to make a lower quota. d. The organization might need to recruit employees with a new set of skills.

a, d

Who does NOT have an alternative work arrangement? a. On-call worker b. Full-time employee c. Temporary worker d. Independent contractor

b

The HR function that handles attitude surveys, labor relations and outplacement services is ___________ _________

employee relations

Internet job postings, online social networks, and college recruiting events are all examples of ___________ sources for recruitment.

external

To see what human resources are available, an organization determines which individuals are actively seeking employment, otherwise known as the _________ labor market.

external

Which agency is responsible for enforcing executive orders that cover companies doing business with the federal government? a. Office of Federal Contract Compliance Programs b. Equal Employment Opportunity Commission c. Department of Labor d. Office of Federal Employee Selection

a

Which branch of the federal government plays an important role in creating a legal environment for human resource management? a. All three branches b. Executive branch c. Legislative branch d. Judicial branch

a

Which of the following demonstrates quid pro quo harassment? a. A department head makes a benefit contingent on an employee submitting to sexual advances. b. A supervisor lies about asking out an employee. c. A manager makes critical comments about a colleague's new hair style. d. An employee takes to Facebook to complain about a new colleague.

a

Which type of business would use material safety data sheets? a. Chemical manufacturer b. Public accounting firm c. Pet supply company d. Private investment firm

a

Which type of charge is the most frequently filed complaint with the Equal Employment Opportunity Commission (EEOC)? a. Retaliation b. Disability c. Equal pay d. Race

a

Why do many employees fail to report safety concerns at work? a. Employees believe that companies often ignore reports about unsafe conditions. b. Employees tend to be unaware of safety concerns in their vicinity. c. Employees themselves cause most of the unsafe conditions.

a

When a business downsizes its workforce, what should be done for the company's employees? a. Provide downsized employees with outplacement services. b. Boost the morale of the remaining employees. c. Inform all employees about the circumstances of the downsizing. d. Remind workers that downsizing would not have been necessary if they had done their jobs more efficiently.

a, b, c

Affirmative action efforts include which of the following? a. Recruiting minorities on college campuses b. Providing educational opportunities to minorities c. Providing minorities with extra health benefits d. Advertising in minority-oriented publications

a, b, d

After the EEOC verifies an allegation of discrimination, what are the most common outcomes? a. A "right to sue" letter from the EEOC to the alleged victim b. A settlement between the EEOC and the organization that is accused of discrimination c. Dismissal of the charges and a countersuit against the alleged victim d. A federal lawsuit against the organization that is accused of discrimination

a, b, d

What differences among countries often make it more difficult for a company to promote safety in its international operations? a. Legal systems b. Cultural variances c. Production models d. Political climate

a, b, d

Which of the following describe the Employee Information Report? a. It breaks down the groups by gender. b. It lists the number of employees by job category. c. It is a document that applicants submit to companies during job interviews. d. It is completed online.

a, b, d

Bart is working with a new client to develop software that tracks product usage in different areas of the country. Bart meets with the client twice a week to go over the development so the product is a better fit for his client's strategy. This approach is known as _________ _________ and is being used by more and more software companies.

agile software

A company hires men who have school-age children but fails to hire women with school-age children claiming the women will be absent frequently because their children could be sick and out of school. This scenario demonstrates the concept of _____. a. affirmative action b. disparate treatment c. age discrimination d. sexual harassment

b

After the Supreme Court overturned an EEOC policy that defined the time frame when employees may file a complaint, what legislation was enacted in response? a. The Americans with Disabilities Act b. The Lilly Ledbetter Fair Pay Act c. The Civil Rights Act of 1991 d. The Freedom of Information Act

b

As the human resource manager, Garrett has been asked to find three new marketing employees who can help the company define its social media presence. Which function is Garrett involved in? a. administrative duties b. supporting company strategy c. developing schedules d. defining the firm's benefits

b

From an organization's perspective, the key to survival in a fast-changing environment is _____. a. accountability b. flexibility c. respectability d. employability

b

Name a method of promoting safety by determining which specific element of a job led to a past accident. a. Risk management review b. Technique of operations review c. Quality assurance review d. Personal liability review

b

One potential sign of _____ is disparate treatment, differing treatment of individuals where the differences are based on the individual's race, color, religion, sex, or other factors. a. employer liability b. discrimination c. affirmative action d. equal opportunity

b

Patrick has been hired by a chemical plant to test water samples for contamination. He was told that his work might expose him to potentially disease-carrying organisms, and he would be required to wear hazardous material clothing while working. What type of law required the employer to disclose this information to Patrick? a. Material safety data b. Right-to-know c. Quid pro quo d. Hostile work environment

b

The Office of Federal Contract Compliance Programs is responsible for enforcing orders that cover companies doing business with _____. a. one of its subsidiaries b. the federal government c. a company producing the same good or service d. an international firm

b

The Office of Federal Contract Compliance Programs is responsible for enforcing orders that cover companies doing business with _____. a. one of its subsidiaries b. the federal government c. an international firm d. a company producing the same good or service

b

To ensure safe workplace behaviors, employers should not only define how to work safely but also _____. a. threaten workers with termination if accidents occur b. reinforce the desired employee behavior c. look for job candidates who have spotless work records d. terminate workers who have incurred job accidents

b

What institution is head of the U.S. judicial branch, which influences employment law? a. The House of Representatives b. The U.S. Supreme Court c. The U.S. Court of Appeals d. The Senate

b

When an employee wants to file a complaint based on the Lilly Ledbetter Act, what point in time is NOT used to determine whether the complaint falls within the parameters of the legislation? a. When the compensation was affected by the decision or practice b. When the employee started a job with the company in question c. When the employer's decision or discriminatory practice occurred d. When the employee became subject to the decision or practice

b

Which branch of the federal government is responsible for enforcing the laws passed by Congress? a. The state legislatures b. The executive branch c. The judicial branch d. The legislative branch

b

Which law allows for reasons why men and women performing the same job might be paid differently? a. Title VII b. The Equal Pay Act of 1963 c. The Civil Rights Act of 1964 d. The Equal Employment Act

b

Which law granted all citizens the right to enter into and enforce contracts, including employment contracts? a. The Civil Rights Act of 1964 b. The Civil Rights Act of 1866 c. The Equal Employment Act d. The Civil Rights Act of 1871

b

Under the Occupational Safety and Health Act, employees have the right to which of the following? a. Travel freely within the country of origin b. Be informed about exposure to hazards c. Have dangerous substances identified d. Bring lawsuits against sexual harassers

b, c

What are two areas where reasonable accommodation most often comes into play in many businesses? a. Continuing education b. Religious practices c. Individuals with disabilities d. Health care

b, c

During work flow analysis, an organization's planners need to analyze a. the company's workspace. b. how many workers will be needed. c. the company's organizational structure. d. what work processes need to be used.

b, d

As technology has caused a shift away from the traditional 40-hour workweek, what is one of the most common ways businesses have compensated employees for the increased stress and intrusion on their free time? a. Greater job security b. Guaranteed rapid promotion within the company c. Flexible work schedules d. Increased unemployment insurance and bonus pay

c

GINA is the acronym for legislation that prohibits employers from considering an employee's _____ when making decisions related to the person's job. a. investment profile b. work history c. genetic history d. marital status

c

HR management can support strategic efforts to control costs through downsizing, reengineering, and _____. a. voluntary turnover b. hiring inexperienced workers c. outsourcing d. collective bargaining

c

How long does an individual have to file a discrimination complaint with the Equal Employment Opportunity Commission (EEOC)? a. Within 30 days of the incident b. Within 60 days of the incident c. Within 180 days of the incident d. Within 365 days of the incident

c

The OSH Act of 1970 establishes standards for worker _____. a. health b. disability c. safety d. retirement

c

The condition in which all individuals have an equal chance for employment regardless of race, color, religion, sex, age, disability, or national origin is called _____. a. equality for all b. equal jobs for all citizens c. equal employment opportunity d. fair employment opportunities

c

Under Executive Order 11478, the federal government is required to base all its employment policies on merit and _____. a. cost b. time c. fitness d. allocation

c

Under the Uniformed Services Employment and Reemployment Rights Act, employers _____. a. may reduce seniority status for workers returning from military service b. may lower the pay rates for employees returning from military service c. must make reasonable accommodations for military workers returning to the company d. may change the job status of workers returning from military service

c

What condition is not covered by the Americans with Disabilities Act? a. Blindness b. Epilepsy c. Obesity d. Paralysis

c

What does the Thirteenth Amendment to the U.S. Constitution address? a. It ensured freedom of speech. b. It gave women the right to vote. c. It abolished slavery. d. It supports citizens' rights to bear arms.

c

What is an advantage of using a human resource information system? a. It requires operational supervision 24/7. b. It generates many training exercises. c. It enables a HR professional to store, manipulate, and analyze data. d. It is expensive for the IT department to maintain.

c

What is the most comprehensive U.S. law regarding worker safety? a. The Occupational Hazard Act b. The Workers Safety Act c. The Occupational Safety and Health Act d. The U.S. Safety Act

c

By 2016 the number of manufacturing jobs being reshored in the United States was _____ the number of jobs being offshored. a. not comparable to b. equal to c. less than d. more than

d

Karen can access her available vacation days and the amount of money she has paid in taxes this year through the employee portal on her computer. She doesn't have to ask an HR employee for this information. This demonstrates how employee records have become ______ through the use of technology. a. outsourced b. groupthink c. offshored d. self-service

d

What accusation can be lodged against a company that favors minority or female job applicants over white and/or male applicants? a. Affirmative action b. Discrimination against veterans c. De facto discrimination d. Reverse discrimination

d

What does the Fourteenth Amendment to the U.S. Constitution address? a. It ensures freedom of speech. b. It gives women the right to vote. c. It ensures the right to bear arms. d. It ensures due process of law.

d

When deciding on the work flow to make new equipment parts, Maxwell realized he would need to hire at least three new people who were skilled in advanced software development. What type of input is Maxwell considering? materials equipment final product human resources

d

Which law granted all citizens the right to enter into and enforce contracts, including employment contracts? a. The Equal Employment Act b. The Civil Rights Act of 1871 c. The Civil Rights Act of 1964 d. The Civil Rights Act of 1866

d

Work teams often assume many activities traditionally reserved for _____. a. vendors b. suppliers c. business consultants d. managers

d

Harrison's manager asked if he knew anyone looking for work because the company needed to hire six new sales people. Harrison referred several of his friends. Nisha, who works with Harrison, is frustrated by this because all of his friends are white, wealthy and well-educated and don't represent some of the underserved groups of her company. This scenario demonstrates a ________________ impact.

disparate

The Occupational Safety and Health Act divided enforcement responsibilities between the Department of Labor and the Department of Health. The Occupational Safety and Health Administration (OSHA) is housed within the Department of ____________

labor

The human resources department is like a business within the company, which provides what three product lines? a. Strategic partner services b. Administrative services and transactions c. Business partner services d. Financial advising and bookkeeping services

a, b

How can organizations meet the needs of their stakeholders and thus achieve sustainability? a. By paying employees a fair wage and maintaining workplace safety b. By delivering an adequate return to investors c. By minimizing their damage to the environment d. By offering low-quality products that reduce expenses and increase profits

a, b, c

Select the categories that are part of the HR success competencies. a. Business acumen b. Ethical practice c. Relationship management d. Marketing management

a, b, c

True or false: The number and kinds of people in the internal work force determine the kinds of human resources available to an organization.

false

Define the technical component of a high-performance work system. a. People and how they interact b. Equipment and work processes c. Senior management and e-commerce d. Cloud computing and marketing strategies

b

All of the following are areas in which supervisors have responsibilities related to HR functions EXCEPT a. overall direction of the company. b. employee training. c. performance appraisals. d. determining staffing requirements. e. job analysis and design.

a

What entities are considered stakeholders of a firm? a. The community b. Shareholders c. Employees d. Customers e. Competitors

a, b, c, d

How does the HR function maintain positive employee relations? a. Tracking employees on Facebook b. Sending out a company newsletter c. Preparing employee handbooks d. Complaining about employee unions e. Ignoring discrimination claims

b, c

As a business within the company, HR has three product lines, one of which involves contributing to the company's goals and plans by understanding how HR can provide a competitive advantage. This is known as ______. a. establishing policies b. providing business partner services c. handling administrative services and transactions d. being a strategic partner

d

As a business within the company, HR has three product lines, one of which involves contributing to the company's goals and plans by understanding how HR can provide a competitive advantage. This is known as ______. a. providing business partner services b. establishing policies c. handling administrative services and transactions d. being a strategic partner

d

Human resource management requires careful and discreet _____. a. monitoring of off-duty employees b. undermining the reputation of rival companies c. monitoring of personal conversations among employees d. record keeping

d

True or false: Dylan, who is 21 years old and a college graduate, belongs to the fastest-growing group of workers in the workforce.

false

The Society for Human Resource Management (SHRM) has identified nine categories of skills associated with success that it calls HR __________ competencies.

success

What is the process of defining the way work will be performed and the tasks that a given job requires? a. Job design b. Job analysis c. Job description d. Job enhancement

a

Which of the following describes the current characteristics of the U.S. labor force? a. It is growing more diverse. b. It is mostly composed of immigrants. c. It is made up of mostly men. d. It is growing younger by the year.

a

Which of the following is an important element to ensure that HR professionals keep careful and discreet records? a. Sensitivity to employee privacy b. Willingness to share employee information c. Allowing upper management to review employees' files at will d. Eliminating the use of file cabinets to store information

a

Why are knowledge workers in a position of power within an organization? a. Because they own the information the company needs to produce its products and services b. Because they possess little-known facts about key personnel c. Because they have many years of seniority within the company d. Because they keep company information confidential

a

Which of the following describe the characteristics of a company's most talented, committed, and experienced employees? a. Nothing can be substituted for them. b. They are valuable human resources. c. They are rare human resources. d. Other companies can and will imitate them.

a, b, c

The human resources department is like a business within the company, which provides what three product lines? a. Administrative services and transactions b. Strategic partner services c. Financial advising and bookkeeping services d. Business partner services

a, b, d

The HR department is involved in establishing and administering personnel policies related to which of the following? (Select all that apply) a. Discipline b. Benefits c. Product development d. Hiring e. Promotions

a, b, d, e

A systematic effort to find, retain, train, and motivate highly skilled workers is called ______. a. human resource planning b. talent management c. job analysis d. workforce analytics

b

Ensuring the company complies with labor laws is the responsibility of what department? a. Legal b. Human resources c. Personnel management d. Marketing

b

Juanita is outlining the tasks required for the jobs in her department as well as defining how the work is to be performed. She is completing a(n) _______. a. application b. job design c. job analysis d. organizational chart

b

Of the following, which plays the most important role in employee motivation, especially when linked to the individual's or group's achievements? a. The company's mission statement b. Pay and benefits c. The company's market share d. Seniority and job title

b

Some individuals predict that legislation will soon be necessary to protect employees' privacy rights. This need will be driven by the increased use of and access to _______ by employees and employers. a. credit cards b. social security numbers c. electronic databases d. salary schedules

c

Some manufacturing companies have difficulty filling jobs because _____. a. applicants are overqualified and demand higher starting salaries b. applicants demand too many additional benefits c. applicants lack skills to run computer-controlled machinery d. applicants lack college degrees

c

Suhindra has a degree in computer science with a specialty in networking. His possession of specialized information makes him a(n) ______. a. candidate for training b. entry-level recruit c. knowledge worker d. skilled laborer

c

The process by which an organization seeks applicants for potential employment is called ______. a. analysis b. selection c. recruitment d. design

c

There is some concern that increased use of _______ could prompt the need for legislation protecting employee privacy rights. a. outsourcing b. human capital c. electronic databases d. union labor e. flexible schedules

c

Traditionally, human resource management was seen as an administrative function, while today more companies are looking at HRM to support a company's ______. a. communications b. research and development (R&D) c. strategy d. teamwork

c

Lawsuits over job security will continue to influence HRM practices, particularly in the case of an employer terminating employment at any time without notice, otherwise known as a. gender discrimination. b. outsourcing. c. downsizing. d. employment at will.

d

What has contributed to a shift in the type of skills needed for employees in the U.S. economy? a. Use of more women in scientific research positions b. Use of more physically challenging jobs c. Use of racially diverse teams in factories d. Use of computers to do routine tasks

d

What is the HR function that handles attitude surveys, labor relations, and outplacement services? a. Training and development b. Recruitment and selection c.Compensation and benefits d. Employee relations

d

Which of the following describes the process of getting detailed information about jobs? a. Job design b. Job enhancement c. Job description d. Job analysis e. Job enrichment

d