HR Midterm
What is the name for the psychological involvement in, and connection and commitment to, getting one's job done?
Employee Engagement
During a job interview, the hiring manager asks questions like, " can you think of a time when.. ? What did you do" This scenario would likely take place during a ______ interview.
behavioral
What is the most widespread error that interviewers make while interviewing and rating candidates?
first impression or snap judgements
employer collects performance information all around an employee from his/her supervisors, subordinates, peers, and internal or external customers
360 degree feedback
what is necessary in a recruiting program that attracts women and minorities
A strategy that is supported and driven by top management
Which type of rating system allows for ratings by colleagues and shows an immediate positive impact on communications, motivation, social loafing, group viability, and cohesion?
Appraisal by subordinates
If an employer wanted to test a candidate's deductive reasoning skills and memory, what type of test might be used?
Aptitude
During an equal employment opportunity (EEO) investigation, the Equal Employment Opportunity Commission (EEOC) will issue an outcome to the investigation of a charge. Which of the following can be a potential outcome during the investigation of an EEO charge?
Cause/ no clause
________ is the competitive strategy of offering a product or service that is unique in its industry along dimensions that are widely valued by buyers
Differentiation
Managers use a ______, which includes desktop graphs and charts to see a picture of how a company is doing on all metrics from the HR scoreboard process.
Digital Dashboard
What can managers use to track how much time an employee spends working online, along with the accuracy of their work?
Electronic performance monitoring
What are the standards someone uses to decide what appropriate conduct is
Ethics
What type of strategic planning would most likely take place at the department level?
Functional
What can employers do to legally protect themselves from the effects of the large number of applicants that exaggerate information on resumes and application
Have applicants sign a statement indicating the provided information is true
Which part of the job analysis contains information about physical working conditions, work schedule and incentives for the job
Job context
An identification of what a worker actually does, how the employee does the job, and an account of the working conditions are found in which area of the job analysis
Job description
Systematically moving workers from one job to another is referred to as:
Job rotation
Which interviewing approach subjectively weighs all information and evidence learned about a candidate
Judgemental
Inadequate training can expose an employer to liability for ______
Negligent training
What is a disadvantage to using online recruiting to generate responses to openings
Online recruiting may inadvertently exclude disproportionate numbers of older applicants and minorities
What must be done to determine the duties of a job and the characteristics of the people needed for those jobs
Perform job analysis
what tools are needed to have an effective promotion-from-within policy
Performance appraisals
What is the continuous process of aligning an employee's performance with the organization's goals?
Performance management
Which type of HR professional uses various methods, including contacts within the community and print and online media, to search for qualified job applicants?
Recruiter
Which of the following can be problematic when included on an employment application
Requiring the applicant to provide their marital status
Which approach to developing a job offer is based on the qualification of evidence used to predict job success
Statistical
Which is the term for the attribution of specific behavioral traits to individuals based on apparent membership in a group?
Stereotyping
In a recent study, what did human resource officers at 35 Large global companies cite as their primary labor force concern
Talent Management
How does the Fair Labor Standards Act (FLSA) affect the importance of the job description
The FLSA uses the job description to determine whether an employee is exempt or nonexempt
which aspect of the Global Competency inventory helps to determine a candidate's awareness of the impact they make on others
The relationships management factor
The key difference between a contract and a job offer is _______
The specific duration of employment
What was the Equal Employment Opportunity Commission ( EEOC) established
To enforce civil act rights for workers
why is it crucial for the job analysis process to consider the essential job functions of each job
To ensure EEO compliance
Which of the following describes the managerial skills and behaviors associated with global and cultural effectiveness
Valuing and considering the perspectives and background of all parties
which of the following is an informal process in which a neutral third party assists the opposing parties in reaching a voluntary resolution to the charges of discrimination?
Voluntary mediation
When does the Equal Employment Opportunity Commission (EEOC) enforcement begin
When an individual files a claim with the EEOC
Which selection tool might managers use to uncover damaging information about a candidate that was not otherwise shared in the interview process
background check
To ensure a screening test measures what it is designed to measure, the test should _____
be valid
In addition to being valid, there must be a logical or legally permissible (under EEO law) reason to use a test to screen job applicants. These conditions are important when
choosing the test
which of the following is a means to allow a company to build and strengthen a business unit's long-term competitive position in the market
competitive strategy
When there are a large # of employees who all do similar work, what might be an efficient way of gathering information for a job analysis
group interviews
somewhat counterintuitively, ____________ interviews can actually be more useful than face-to-face interviews for judging a candidate's conscientiousness, intelligence, and interpersonal skills
phone
What managerial tool can be used to establish the goals of the org, rules, procedures and forecasts?
planning
When measuring training outcomes, test______ to determine whether the firm achieved its training goals.
results
which tool can be used to track how a department's performance contributes to the company's overall strategic goals
strategy map
The process of identifying, developing, and assessing company leaders to prepare them for the company's top positions is a key aspect of _______
succession planning
Under common law, a former employer can be sued for providing information during a reference check if it provides information ______
that is false and may harm the candidates reputation
Who or what is responsible for molding an organization's HR philosophy at every level of the organization?
the organization's top management
How do organizations formulate and execute HR policies and practices that produce employee competencies the company needs to succeed
through strategic human resource management
What type of assessment test tries to predict performance by having a candidate perform a sample of the job tasks
work sampling