HRIR 3021

Under the Patient Protection and Affordable Care Act, organizations that have at least 50 full-time employees (or an equivalent number of full- and part-time employees) must offer health care coverage or pay a penalty. In 2018 the penalty amounted to ______.

$2,320 annually for every full-time employee after the first 30

Which of the following are benefits of establishing a pay structure? (Select all that apply.)

-Cost control -Attracting talented employees -Employee motivation

It is important that incentive pay plan meet which of the following requirements? (Select all that apply.)

-Employees value the reward offered. -The organization can provide resources employees need to achieve their goals. -The performance measures will help achieve the company's goals.

Which personality traits are prevalent among employees who succeed in their work in foreign lands?

-Extroverted -Cooperative and tolerant -Conscientious

What does pay provide for most workers? (Select all that apply.)

-Financial security -Self-worth -Social status

What challenges are placed on human resources when an organization operates globally?

-Finding employees who understand customers and suppliers in foreign countries -Sending personnel on international assignments -Adapting plans and policies to various cultures

Which of the following should raters do to try to avoid rating errors?

-Focus on all of the aspects of performance that deserve attention. -Attend trainings that offer hypothetical scenarios and rating tips.

Which of the following impact the pay structure of international workers?

-Holiday bonuses -Taxes

Incentive pay can be linked to the performance of which of the following? Choose all that apply.

-Individuals -Group -Organization

Why is culture of paramount importance to international business?

-It affects values and beliefs. -It has enormous influence on the three other primary factors that affect international organizations. -It affects the way workers respond to a company's operating methods.

Jobs that have similar value or content, grouped together to calculate rates of pay, are called _____.

-It helps the organization become more flexible and innovative. -It encourages employees to understand how the organization operates. -It encourages employees to keep increasing their knowledge and skills

What concerns are often expressed by those who criticize electronic monitoring of employee productivity?

-It might be used as a substitute for careful management. -It allows companies to treat employees as robots. -It places too much emphasis on time spent at one's desk.

Which statements about paid time off in the United States are true? (Check all that apply.)

-Many employees who are entitled to paid time off will NOT take all of it. -Paid time off is NOT required by law. -The average number of paid vacation days is 23.

When designing a pay structure, human resources departments consider which of the following? (Select all that apply.)

-Market forces -Legal requirements -Principles of fairness

Which of the following describe a health maintenance organization (HMO)?

-Physicians work on salary instead of being paid a fee for each service. -Patients are allowed to see only medical personnel who are affiliated with the HMO. -The patient pays nothing at the time of service, because premiums cover all visits and procedures in advance.

Select all that apply What are the four components typically used in an OBM technique?

-Provide feedback and reinforcement to employees. -Define a set of key behaviors necessary for job performance. -Inform employees of the key behaviors. -Use a measurement system to see if employees exhibit behaviors.

What are some risks associated with involving employees in pay-related decisions? (Select all that apply.)

-The process of creating and administering incentive plans can become more complex. -Employees may make decisions that benefit them but not the organization.

Which of the following reasons are why an employee might be satisfied with co-workers and supervisors? Check all that apply.

-They provide social support. -They share the same values.

Which of the following characteristics of managers are linked to job dissatisfaction in employees?

-Unresponsive -Distant

What are some disadvantages of a profit-sharing program?

-Waiting months to receive a check causes workers to lose their motivation. -Workers might not be motivated, because they feel they have little effect on the amount of profit the business generates. -Workers expect their profit-sharing check to be about the same as what competing companies are offering.

Although organizations impose general goals and policies that apply to their workers in various countries, the details are typically fine-tuned by management in each location. This is true because countries have different

-attitudes and cultures. -negotiation styles. -laws.

Question Mode Multiple Select Question Select all that apply When an employee misbehaves on the job, a manager practicing progressive discipline might respond by ______. (Select all that apply)

-giving the employee spoken and written warnings -temporarily suspending the employee -firing the employee

What are some of the benefits that highly engaged employees provide to their employers? (Select all that apply.)

-greater productivity -superior customer service -lower turnover

Which of these feelings would be associated with negative affectivity?

-guilt -fear -nervousness

An employee assistance program is an option for employees to use when seeking professional treatment for which two issues?

-substance abuse -emotional problems

An employee's role within the organization includes which of the following? (Select all that apply.) Multiple select question.

-the work that the employee is expected to do customer expectations for how -the employee should behave -the way people expect the employee to behave in that joB

The labor markets in some countries outside the United States are attractive because _____.

-they may offer low wages -they may offer workers with high skills

Employees with high levels of job satisfaction tend to have which of the following psychological characteristics? (Select all that apply.)

-thinking of their career in terms of the big picture -sharing knowledge with less experienced employees -determination to act in the face of uncertainty

Why do many organizations provide access to outplacement counseling programs for dismissed employees?

-to avoid legal actions by dismissed employees -to promote a sense of fairness regarding the dismissal -to help them address the psychological issues associated with losing a job

What are the aims of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010? (Select all that apply.)

-to increase transparency -to make social responsibility part of pay policy

Employee job satisfaction is based on _____. (Select all that apply.)

-work tasks and roles -pay and benefits -personal values

Which federal law requires employers with 50 or more employees to provide up to 12 weeks of unpaid leave after childbirth or adoption?

Family and Medical Leave Act

Customer service is a key attribute of Sharon's Shoe Shop. Sharon expects all of her employees to provide excellent service, and her performance appraisals go over this area in detail. Which criterion for effective performance is Sharon using?

Fit with strategy

Justine has been told by the HR director that she should rank 10% of her employees as exceptional, 25% as exceeding standards, and 65% as meeting standards. What method for comparing employee performance does this demonstrate? Multiple choice question.

Forced-distribution

Which of the following is the most flexible approach to paid time off?

Give employees a bank of paid time off.

In terms of child care benefits, which of the following requires the least amount of involvement by the organization?

Give employees information about the cost and quality of available child care.

With regard to performance measures, which of the following criteria represents the dependability of the results that the performance measure will deliver?

Reliability

In one type of gainsharing plan, employees get a bonus if the ratio of labor costs to the sales value of production falls below a specified standard. This is called a _____ plan.

Scanlon

What is the best way for an organization to satisfy an employee that is concerned about the fairness of his or her pay?

Share research with the employee showing why the company considers the pay to be fair.

When is it most important to communicate with employees about a pay plan?

When the plan changes

What is the downside to using a standard hour plan as incentive for production workers?

Workers may not worry about quality or customer service

Most workers place the responsibility for positive relationships on which of their co-workers?

direct supervisors

Which of the following describes a lawsuit that alleges that a performance management system is biased against employees on the basis of their race or sex?

discrimination claim

If the money in a flexible spending account is not spent within the year, the money goes to the _____.

employer

Unemployment insurance is financed mostly via taxes on _____.

employers

What business principle explains why employees might resent a CEO who is paid 100 times more than the average worker in that industry?

equity theory

When a company undergoes the process of selecting employee benefits, it should _____.

establish written benefits objectives

Studies show that businesses perform better when they grant stock options to ______.

executives

Managers and other employees who are not covered by the Fair Labor Standards Act requirement for overtime pay are known as _____ employees.

exempt

It is common practice in the United States for people to address one another by their first name. This demonstrates _____ power distance on Hofstede's scale.

low

A ______ care program attempts to reduce the number of unnecessary medical procedures by involving the insurer in decisions about health care. Listen to the complete question

managed

Under federal law, Katrine knows her employer must pay her at least $7.25 an hour. This regulated hourly pay is known as the _____.

minimum wage

in the ________ ________ scales approach to performance management, a manager scores employees in terms of how each compares to various statements associated with a trait.

mixed standard

What is the performance measurement method that uses several statements describing each trait to produce a final score for that trait?

mixed-standard scales

To perform at or above the acceptable standards, what are the two essential qualities an employee must demonstrate?

motivation ability

A company that builds facilities in a number of countries to minimize production costs is called a(n) _____ organization.

multinational

Interrater reliability refers to the consistency of results when _____.

multiple people are measuring performance

To be classified as a qualified plan for tax purposes, a pension plan _____.

must be available for lower-level employees, not only the owners and top managers

The highest level of child care benefits from an employer occur when the employer provides _____.

on-site child care

A key component of monitoring job satisfaction should include which of the following?

ongoing program of employee surveys

Alisha was told that if she ever has a problem, she should first go talk with her direct supervisor. If the problem is not resolved, she should approach the HR manager. Which form of ADR does this demonstrate?

open-door policy

A plan for overseeing and controlling employee behavior by way of an official system of both feedback and reinforcement is called _____.

organizational behavior modification

Katie feels closely attached to the company for which she works, and she is willing to do whatever it takes to make the business succeed. Katie is demonstrating ______.

organizational commitment

While Jill works in London, the company she works for is headquartered in Boston. The country in which a company is headquartered is known as the _____ country.

parent

The country in which an organization's headquarters is located is referred to as a _____.

parent country

A _____ employee wellness program would provide health education and fitness facilities but no formal support to use the program.

passive

Thomas works the night shift and earns $4 more per hour than the employees who work the day shift. This extra pay to reflect the difference in working conditions demonstrates a _____.

pay differential

Sometimes a pay rate is raised or lowered to compensate for specific working conditions (such as working the night shift) or labor markets (such as living in a high-rent location). These adjustments are called _____.

pay differentials

Nikki was told that the average pay for an entry-level emergency room nurse at her local hospital, including salary and a bonus, would be $55,000 per year. This demonstrates the ______ for a nurse at this hospital.

pay level

The three phases of an international assignment are preparation for departure, the assignment itself, and _____.

preparing for the return home

The biggest concern with the use of electronic monitoring of an employee's performance is _____.

privacy

Michael has missed the last five project deadlines and has been late to work every day for the past two months. As a result, his boss provided him with two warnings and then handed his case over to the HR manager who will abide by the company policy for this type of issue. Even though he lost his job, Michael believes that fair methods were used to make this decision. This demonstrates the idea of ____.

procedural justice

People tend to feel that _____ is served when an employer uses fair methods to decide what consequences an employee will receive.

procedural justice

An employee who has been burdened with too many expectations or demands on the job is experiencing _____.

role overload

A culture with a long-term orientation would tend to value _____.

saving

Feedback should be _____ in nature. In other words, it should expressly describe to an employee what is expected of him or her.

specific

What is cross-cultural preparation?

steps an organization takes to prepare employees and their families for work in a foreign country

The opportunity to purchase a specific number of stock shares at a predetermined price is referred to as

stock option

Now that he and his wife have a child, Carlos wished he earned a salary along with his commission but his job as a realtor only pays commission. His pay is an example of a _____ commission plan

straight

Employees with high levels of organizational commitment _____.

stretch themselves to help the organization through difficult times

When a reviewer favors the lower rankings on a scale, it is an example of the distributional error known as _____.

strictness

At the manufacturing facility where Kendall works, entry-level accountants are paid $42,000 and entry-level mechanical engineers are paid $49,000. This shows how the relative pay varies for different jobs at the company and is an example of job _____.

structure

The pay policy resulting from job structure and pay-level decisions is called the pay _____.

structure

The way an organization assigns different pay levels to different job categories is called pay _____.

structure

Employees tend to feel most satisfied with jobs that

are related to the worker's core values.

Contributory retirement plans are funded by the _____.

employer and employee

An incentive plan that pays workers more if they finish their work in less than the normal amount of time is called a(n) _____.

standard hour plan

A gainsharing plan is more likely to succeed when an organization features which of the following components?

-Employees who enjoy working as a team -Specific goals -Committed managers

Incentive pay sometimes presents executives with significant ethical issues. Incentives linked to stock performance can lead to which of the following ethical issues? (Select all that apply.)

-Executives dishonestly raising the price of stock and thereby obtaining a bonus and stock option -Scandal that damages the company's reputation

What are the disadvantages of merit pay? (Select all that apply.)

-It can quickly increase payroll expenses. -Employees sometimes perceive that it is unfair. -It encourages individual achievement instead of teamwork.

Why is it important to communicate with employees about their pay plan? (Select all that apply.)

-It demonstrates that the pay plan is fair. -It increases the chances that incentives will influence employee behavior as desired.

Which of the following are true of most global organizations?

-They value flexibility. -They embrace various cultures and see differences as an advantage. -They often have multiple headquarters.

When calculating overtime pay, employers are required to include time the employee spent doing which of the following? (Select all that apply.)

-Tidying up the job site -Attending required classes -Traveling between job sites

Job withdrawal often happens when an employee is unhappy with ______. (Choose all that apply)

-co-workers and supervisors -the rate of pay -the job itself

Which of the following are types of defined-contribution plans?

-employee stock ownership plan -money purchase plan -profit-sharing plan

Which of the following conditions are important for success in gainsharing? Choose all that apply.

-employment security -goal setting -management encouragement of employee input

Consumer-driven health plans (CDHPs) aim to lower the cost of health coverage by

-featuring high deductibles and medical savings accounts. -involving patients in health care decisions. -educating employees about health topics so they will be healthier and need less health care.

Employees who feel a low level of job involvement are likely to

-feel no loss of self-esteem while performing poorly on the job. -stop identifying themselves with the job.

What three elements are associated with a consumer-driven health plan?

-health education for employees -high deductible -medical savings account

Performance management methods might be different in a foreign country, depending on

-how feedback is provided. -which behaviors are rated. -who performs the rating.

The Workers' Adjustment Retraining and Notification Act requires that organizations provide advance notice before closing a facility or laying off 50 or more full-time workers. What is the penalty for failing to comply with this rule?

-providing back pay and fringe benefits to the workers -paying penalties to the government

Allowances provided for managers assigned to foreign countries often include

-relocation allowances to reimburse for the cost of moving. -an education allowance for the manager's children. -a housing allowance.

An employee who is not satisfied at work will sometimes physically withdraw from the job by ______. (Select all that apply)

-repeatedly calling in sick -arriving late -not actually working while on the job

Which of the following are examples of short-term incentives used for executives?

-return on investment -bonus based on profits

Employees tend to become dissatisfied with work that is ______. (Select all that apply)

-simple and repetitive -not of much value from the employee's perspective -physically demanding

To obtain a complete assessment of employees, some organizations combine information from many sources in what is called a _____ appraisal.

360 Degree

Carlo's employer allows him to deposit a portion of his pay into a savings plan that is tax deferred. He will use this money to help send his son to college. Carlo is using a _____ savings plan.

529

Springfield Tool & Die Company must close one of its plants due to a weak economy. A total of 250 employees will be laid off as a result of this closing. According to federal law, the company must give _____ days' notice before laying off these employees.

60

Under federal law, employers are permitted to pay a training wage to workers under the age of 20 for a period of up to _____ days.

90

What type of insurance pays a percentage of a disabled employee's salary after an initial period and potentially for the rest of the employee's life?

Long-term disability insurance

Carlos is from Mexico and has been hired as a warehouse manager for a company in Brazil. The company in Brazil is owned by a company in the United States. Which of these countries would be considered a third country in this scenario?

Mexico

Performance appraisals should measure whether employees are engaging in behaviors that support the organization's goals and culture. This criterion is described as _____.

fit with strategy

Organizations establish pay ranges to allow _____ as they decide what to pay for individual jobs.

flexibility

Colleen is able to set aside $2,500 tax free each year out of her earnings to pay for eligible medical expenses. This is an example of a _____ account.

flexible spending

A company that has multiple headquarters scattered around the world, tailors its products to specific market segments, keeps expenses to a minimum, and uses cultural differences to its advantage is called a(n) _____ organization.

global

A country's political-legal system includes its laws, regulations, and _____.

government

The most common method for rating employee traits and qualities is called the _____

graphic rating scale

If Kenneth wants to benefit from his company health insurance, he is allowed to visit only doctors who are in the company's network of providers. This type of coverage is known as a _____.

health maintenance organization

People with a positive core self-evaluation tend to have _____.

high self-esteem

The relative pay for various positions within a company is called _____.

job structure

Brittany often attempts to avoid her work situation physically, mentally, or emotionally. She is engaging in _____.

job withdrawal

How can an organization make exit interviews more effective?

by having HR personnel conduct the interviews

A plan that allows employees to choose what they want from a list of available benefits is called a _____ plan.

cafeteria style

In a(n) _____ meeting, managers discuss employee performance ratings and provide evidence supporting their ratings with the goal of eliminating the influence of rating errors.

calibration

A retirement plan known as a ____ balance plan allows the employer to set up an individual account for each employee and the employer then contributes a percentage of the employee's salary. The account also earns interest at a predefined rate.

cash

Which type of plan consists of individual accounts where all contributions come from the employer?

cash balance

A 529 savings plan is used for _____.

college savings

Lori is a realtor and earns 5% on the sale of each house. Her pay is an example of a _____.

commission

In response to companies that pay less for work traditionally done by women, it has been proposed that businesses could adopt a policy called equal pay for _____.

comparable worth

When studying the worth of work performed by its employees, a company identifies what it values about each of the jobs the employees do. These job characteristics are called _____.

compensable factors

How does a business calculate the least it must pay an employee for a specific job?

competition for labor

A 360-degree performance appraisal provides a more _______ (narrow/complete) assessment of an employee's work than other types of assessments.

complete

Job _____ involves taking measures to make a job more interesting.

complexity

Which of the following measures does not protect employees' privacy?

conducting searches of work areas in front of other employees

The Davis-Bacon Act applies to pay policies of _____ that receive more than $2,000 in federal money.

construction contractors

At her last performance review, Marlo received a 4% pay increase because she had met all of the goals her manager had set for her the previous year. Her pay increase is an example of _____ pay.

merit

While Cassie wants to work hard for her company, she also wants her current position to help her move into management at a competitive company, and she will leave her current employer if the opportunity arises. This is an example of a psychological ______

contract

If a rater compares an individual against other employees and not against objective standards, which type of error is likely to occur?

contrast error

A typical objective most companies use when selecting employee benefits is _____.

controlling health care costs

Jerry lives in Chicago and pays much more for his mortgage and groceries than his brother, Trevor, who lives in Mississippi. As a result, Jerry receives a higher salary for his accountant job than Trevor, who has the same job where he lives. This demonstrates how the _____ affects the labor market.

cost of living

The amount of money it takes to run an average household (for example, house payments, food, health care, and utilities) is called the ______.

cost of living

The company had received many complaints about Susan's work as a repair technician. In order to evaluate these complaints, her manager started keeping a record of her ineffective behavior that showed how she failed to show up for an appointment, bring necessary tools on work calls, and offer the extended warranty to customers. This is an example of using the __________ - incident method to rate behavior.

critical

Jesse has moved from the United States to Indonesia to work for a textile firm. Soon after her arrival, she became uncomfortable with the idea that she had to live in a gated residence for her safety and that chickens were allowed to run wild on the streets. Jesse is experiencing _____.

culture shock

After the manager told Miles he was doing a great job, Miles used what his manager told him about his work performance to do an even better job. This demonstrates how a performance management system has a(n) _____ purpose.

developmental

Caroline works in a candy production plant. If she fills at least 10 boxes of candy in an hour, she earns $1 for each box, but if she fills more than 10 boxes, she earns $1.50 per box. This demonstrates the idea of a _____ piece rate.

differential

Incentive pay in which a piece rate is higher when a greater amount is produced is called a _____.

differential piece rate

In Hofstede's classic study of culture, which dimension refers to the way a culture deals with unequal distribution of power?

power distance

In one study, employees said that in addition to being paid more money, the most important factor that prompted them to participate in the company's incentive plan was ______.

the ability to affect the way their work was done.

Which performance method rates behavior by using a scale that shows specific statements of behavior describing different levels of performance?

the behaviorally anchored rating scale

Which rating approach asks that managers maintain a detailed log of specific examples of employees' effective and ineffective work behaviors?

the critical-incident method

Who has the greatest opportunity to observe an employee's behavior on the job?

the employee

The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 requires companies to report which aspect of the pay structure?

the ratio of CEO pay to that of the a typical worker

Random searches of employee areas such as desks, lockers, and email communications are permissible, as long as _____.

there is probable cause for the search and it complies with company policy

What is the purpose of the role analysis technique?

to identify what is expected of an employee and of people who interact with that individual

A type of HRM system that features decision making from a global perspective and is based on ideas contributed by people of different cultures is called a(n) HRM system

transnational

Some companies provide ______ reimbursement programs to encourage employees to take classes to improve knowledge and skills related to their career.

tuition

Companies should explain their benefits packages to employees so they will _____.

understand what their benefits are worth

After he realized that the company's accountant was stealing money, Carlos took the story to the media because his own manager didn't believe him. Carlos engaged in _____ to promote change in the organization.

whistle-blowing

Employees value benefits because they expect that benefits ______.

will help them remain financially secure

Under U.S. laws for equal employment opportunity, employers are urged to provide equal pay for equal _____

work

When an organization has a pay structure, it is easier to decide how much to pay each employee, because _____.

workers with similar jobs are grouped together

State programs that provide benefits to workers who suffer work-related injuries or sickness are called _____ laws.

workers' compensation

What are some of the characteristics of a transnational HRM system? Check all that apply.

-Decisions involve flexibility and uniformity. -Ideas are derived from numerous cultures.

Which of the following are reasons organizations now pay a growing share of compensation in the form of benefits? (Select all that apply)

-Employees are not taxed on most benefits but are on cash compensation. -Employers can often get a better deal on programs than the individual employee. -Employers are required by law to pay certain benefits.

Why should employers tell their workers the details about what is included in their benefits packages?

-Employees often fail to understand the value of their benefits. -Health insurance and retirement plans are complex and difficult for most employees to fully understand. -Highly desirable employees will be more apt to work for a company that offers valuable benefits that are easy to understand.

Which of the following are steps found in the role analysis technique? (Select all that apply.)

-Members of a role set write expectations for the role. -The group modifies its list of the role's duties and behaviors.

What are some of the reasons discharging employees has become so difficult?

-Some discharged employees act violently against the company. -Some discharged employees decide to sue the company

Which of the following criteria have been associated with success in working overseas? Check all that apply.

-Support from family members -Ability to communicate in the foreign country

Which of the following are valued in a collectivist society? (Check all that apply.)

-Teamwork -Group decision making

Which of the following scenarios is an example of wrongful discharge?

-The company has a policy of allowing two unexcused absences, but an employee is fired for missing only one important meeting. -An employee is fired for refusing to falsify a report to the IRS.

What should an organization consider when offering incentive pay? (Select all that apply.)

-What kind of employee will be attracted to the organization because of the incentives being offered -How the incentive will help achieve the organization's goals -The strengths and weaknesses of each type of incentive

Employee participation in pay-related decisions can contribute to the success of an incentive pay plan under what conditions? (Select all that apply.)

-When the incentives encourage employees to monitor their performance. -When the organization fosters trust and cooperation

What steps would help an organization choose which benefits to offer employees?

-Write down what the organization wants the benefits package to accomplish. -Monitor the benefits to determine if they are achieving the objectives. -Ask employees how much they care about each benefit.

In addition to a base salary, the pay package for a manager sent to work in a foreign country would typically include

-a tax equalization allowance. -allowances to reward the manager for serving in another land. -benefits similar to what was provided in the home country.

Under the provisions of the Fair Labor Standards Act, exempt employees ______.

-are paid a specific salary, not hourly wage -are considered professionals

Which of the following comprise most of the compensation for CEOs?

-bonuses -performance-related pay -company stock

Managers in cross-cultural training for work in foreign lands must learn

-how to behave in meetings. -how managers should treat employees. -proper conduct in business settings.

Which of the following should be found in progressive discipline? (Select all that apply)

-increasingly serious consequences for repeated violation of rules -focus on correction instead of punishment

Compensable factors are the characteristics of a job that a company _____.

-is willing to pay for -values

Name two aspects of pay satisfaction that affect job satisfaction. (Select all that apply.)

-pay structure -pay raises

Which of the following are major categories of paid leave?

-sick leave -holidays -vacations

What are the three approaches a manager can take in a feedback session?

-tell-and-listen -problem-solving -tell-and-sell

When a non-exempt employee works more than ______ hours per week, the law requires the employer to pay overtime, which is one and a half times a worker's usual hourly rate.

40

By law, an ESOP must invest at least _____ of its assets in the company's own stock.

51%

A summary plan description must be provided to an employee within _____ days.

90

What is the usual first step toward expanding a company into an international organization?

Export products from the parent country into other nations.

How does TQM differ from traditional performance measures?

It judges both the individual's performance and the system in which the individual works.

What is a major disadvantage of using a behavior observation scale (BOS) to rate employees?

It requires large amounts of information.

Which of the following is NOT a component of a management by objectives (MBO) system?

Managers set the goals to be achieved for employees.

What is the disadvantage of offering bonuses for group performance?

May prevent cooperation among groups within the organization

What federal legislation includes incentives and penalties to encourage organizations to provide health insurance for their employees?

Patient Protection and Affordable Care Act

What is a drawback of using pay grades?

Pay rates for individual work do not match pay levels specified by the market.

What is the most obvious problem associated with a self-rating system?

People tend to inflate assessments of their performance.

What is the difference between performance bonuses and merit pay?

Performance bonuses are not built into base pay

To increase the chances of hiring and retaining people with a positive attitude about work, hiring managers should look for candidates with which of the following characteristics?

Predisposition to being satisfied

Barb is frustrated because the feedback she received from her manager didn't explain why she was being demoted. Which criterion for effective performance management is missing from Barb's feedback?

Specificity

Which federal law establishes a minimum wage and requirements for overtime pay and child labor?

The Fair Labor Standards Act

Which law applies to federal contractors receiving $10,000 or more in federal funds and the wages they pay their employees?

The Walsh-Healy Public Contracts Act

When employed citizens are called for military duty, who pays their wages?

The military pays, and some employers voluntarily pay, also.

What is a major drawback of using a ranking system to evaluate employee performance?

The ranking system is not linked to the organization's goals.

Which of the following is true of rating errors?

They can be reduced through training.

From a financial perspective, why is discharging employees so difficult?

They may threaten to sue the company.

How do labor and product markets affect companies' pay level decisions?

They provide a range in which the company can determine pay.

Why do organizations pay workers a piecework rate?

To motivate them to work efficiently

Question Mode True or False Question True or false: The principles of total quality management (TQM) provide a basis for performance measurement.

True

True or false: Because of the way income is taxed, benefits can be more favorable to employees than cash compensation.

True

True or false: Using a mediator to help settle a conflict between two people in an organization is a nonbinding process. True false question.

True

During her six-month stay in Greece, Heidi realized that the people there tended to rely heavily on religion to give them a sense of security. Which aspect of Hofstede's cultural dimensions does this demonstrate?

Uncertainty avoidance

In Hofstede's classic study of culture, which dimension describes how cultures handle the fact that the future is unpredictable?

Uncertainty avoidance

According to business researchers, which country suffers from a shortage of skilled workers in many occupations?

United States

Which of the following describes a lawsuit filed on the grounds that a person was fired for reasons besides the ones that the employer states?

Unjust dismissal suit

How was human resource management related to the United Kingdom's vote to leave the European Union?

Voters disapproved of EU laws that allowed unlimited immigration by laborers into the United Kingdom.

In which circumstance would organizations fill foreign positions with parent-country or third-country nationals?

When a person's technical and HR skills outweigh the advantage of hiring locally

What is one advantage of a profit-sharing program?

When the company generates little or no profit, there is no need to spend much on this type of incentive.

Incentive pay based on a percentage of sales is called _____.

a commission

When preparing for a feedback session, the location for the meeting should be _____.

a neutral location

Janine works as a seamstress at a tailor shop and sews buttons on clothing. She earns $2 for each item she completes. Her pay is an example of ____.

a piecework rate

Employees who leave their jobs voluntarily often feel responsibility for their careers rather than loyalty to their employers. This is an example of _____.

a psychological contract

A defined-benefit retirement plan guarantees _____.

a specific level of retirement income

The Dodd-Frank Wall Street Reform and Consumer Protection Act gives shareholders of public companies _____.

a vote of approval or disapproval on the companies' executive pay plans

Ronald realized that Cara couldn't complete the project because she hadn't been trained on the new software. In which area of performance is Cara lacking? Multiple choice question.

ability

Which criterion takes into account whether or not employees want to use a performance measure?

acceptability

The strategic purpose of an effective performance management process is to help an organization _____.

achieve its business objectives

In Hofstede's classic study of culture, a "masculine" culture values _____.

achievement

Dan enjoys the employee wellness program at his office because there is a certified trainer on site at the fitness center who tailors his exercise program to his needs. What type of employee wellness program does Dan's company provide?

active

When assessing validity, information that is relevant to the performance but not gathered and measured is considered a _____ in the performance measure.

deficiency

Reducing the number of levels in an organization's job structure is referred to as _____.

delayering

Serena's company decided to reduce the number of levels within the job structure and as a result, she has 20 more people who report to her. Her company implemented _____.

delayering

Under some circumstances, an adult who is not a relative or spouse, is financially interdependent, and lives permanently with another adult can be legally defined as a _____ partner.

domestic

After retiring, workers are paid Social Security benefits according to their age and _____.

earnings history

The goal of a calibration meeting is to _____.

eliminate the influence of rating errors

In a defined-contribution plan, the investment risk is placed in the hands of the _____.

employee

When employees receive compensation that is not cash, the compensation is referred to as _____.

employee benefits

An employee's involvement in and commitment to the job and the organization is called ______.

employee engagement

Giuseppa works for a company that distributes shares of stock to all the employees by placing the stock in a trust. Her company has a(n) ______ ownership plan.

employee stock

One negative aspect of an ESOP is that it carries significant risk for _____.

employees

Incentive plans often work best when ______.

employees are involved in crafting the plan itself.

Research asking employees about their benefits has shown that _____.

employees underestimate the cost and value of benefits

Social Security benefits may be reduced if a worker is earning wages above a maximum dollar figure known as the _____.

exempt amount

Paulette is meeting with her manager and the human resource director. They would like to talk with her about her reasons for accepting a job at another company. This meeting is an example of a(n) ______.

exit interview

Jacinda works for an energy company in Omaha and has recently been assigned to work at the company's facility in Indonesia. While in Indonesia, Jacinda will be a(n) _____.

expatriate

Employees assigned to work in another country are called _____.

expatriates

The amount of unemployment tax paid by each employer is calculated according to the employer's _____.

experience rating

An equitable compensation package for expatriates provides the same standard of living as in the home country plus _____.

extra pay for moving overseas

True or false: Defined-contribution plans are more risky for the employer.

false

After his son was born, John took three weeks of unpaid leave from his company. He returned to his regular full-paying job after the three weeks. Which type of family-friendly benefit did John use?

family leave

Interactional justice takes place when a manager takes an employee's ____ into account when carrying out disciplinary actions.

feelings

Jeremy's company gave everyone a paid holiday on the Friday before Labor Day so they could have a long weekend. This type of additional paid holiday is called a _____ holiday.

floating

Adaptation to a new culture requires all of the following skills EXCEPT the ability to _____.

focus on negative aspects of the job

For which type of job is a gainsharing plan most useful?

for a complex job

China has a long-term orientation, which means it tends to value _____ payoffs.

future

A group incentive program that measures improvements in productivity and distributes a portion of the profits to each employee is called _____.

gainsharing

To be financially successful, organizations must be able to _____.

generate a profit by selling their goods and services at a sufficient price and volume

According to researchers, when performance feedback forms require that subordinates identify themselves as part of the evaluation, they tend to _____.

give managers higher ratings

A compa-ratio _____ "1" indicates that payroll is probably more expensive than the organization expected, and the cost might be hard to control.

greater than

When a rater has a bias in a favorable direction, it is called the _____ error.

halo

A company needing highly skilled workers is likely mostly concerned about hiring people who _____.

have a strong education

Which benefits are provided to almost 90% of full-time employees?

health care insurance

What is a major drawback to cafeteria-style benefit plans?

higher administration costs

Lillian is occasionally late for work. The human resource manager feels she won't be a good candidate for the assistant manager position because of her tardiness. The HR manager's bias is an example of the _____ error.

horns

Liam's company has headquarters in a parent facility in Los Angeles and also operates a satellite facility in Paris. In this example, Paris is a _____ country.

host

When an organization is based in one country but operates a facility in a foreign land, the second location is referred to as a _____ country.

host

The ____ ____ rule is a principle for employee discipline that provides clear warning and follows up with immediate consequences.

hot stove

The amount paid for each hour worked is commonly called _____.

hourly wage

In which of the following occupations would a straight commission plan NOT likely be used?

human resource professional

In which type of job are co-workers an excellent source of performance information?

in a job where the supervisor does not often observe the employee

In what type of organization does a skill-based pay system make sense?

in an organization where changing technology is critical

Where do managers and employees typically learn about employee assistance programs?

in official documents, such as employee handbooks

An employer might be guilty of wrongful discharge if an employee is fired _____.

in violation of an implied agreement

Forms of pay that are linked to an employee's performance as an individual, group member or organization member are called _____ pay.

incentive

Jake's sales team earned a 5% bonus for meeting its goals last quarter. This bonus is an example of _____.

incentive pay

Disability insurance provides protection against loss of _____.

income

Hofstede's _____ cultural dimension describes the strength of the relationship between an individual and a society as a whole.

individualism/collectivism

When Carli went to work for her U.S.-based company at its offices in Taiwan, many of her colleagues there were frustrated because she preferred to solve issues on her own without consulting other members of her team. Which of Hofstede's cultural dimensions affected the way Carli was communicating?

individualism/collectivism

The administrative purpose of a performance management system is to provide _____.

information for day-to-day decisions about recognition programs, benefits, and salary

According to equity theory, people decide whether their pay is fair by comparing it to their _____.

inputs

When executive pay includes stock or stock options, companies need to be aware of the possibility of _____.

insider trading

People tend to believe that _____ is served when managers administer discipline in a way that takes the employee's feelings into account.

interactional justice

A company that operates in more than one country is called a(n) _____.

international organization

The local candle factory had to lay off one-third of its employees after the rush of the holiday season. These lay-offs are an example of _____ turnover.

involuntary

Socialist economic systems provide ample opportunities for educational development because the education system _____.

is free to students

_____ is a variation of BARS that uses all behaviors necessary for effective performance to rate performance at a task.

BOS

Why does rating employee attributes on a graphic rating scale have low reliability?

Because manager ratings tend to be subjective

How has global business expansion affected the demands on human resource management?

Businesses must understand the laws and customs that apply to employees in other countries.

How do organizations address the issue of understanding business and culture differences in other countries?

By hiring host-country nationals to fill most foreign positions

To calculate the worth of jobs within an organization, a committee typically conducts a _____.

job evaluation

A pay policy line provides a mathematical relationship between _____ and pay rate.

job evaluation rates

The level at which people identify themselves with their jobs is called _____.

job involvement

Under equal employment opportunity laws, differences in pay may be tied to _____.

job responsibilities

Capitalist systems tend to let their workers _____.

keep more of their earnings

Certain types of work are common in a variety of organizations. As a result, survey data is available to reveal what people earn at those jobs. These are called ____ jobs.

key

The Scanlon plan pegs rewards to which of the following metrics?

labor efficiency

In their global operations, U.S. organizations are known for exercising an unusual amount of control over _____.

labor relations

Vesting rights are based on an employee's _____.

length of service

When a reviewer rates every employee near the top of the scale, it represents the distributional error known as _____.

leniency

In setting up performance management processes in other countries, organizations need to consider legal requirements, national cultures, and _____.

local business practices

Carol sometimes feels frustrated with the medical insurance her company provides. Before a hospital admission, she has to contact the insurer. If representatives of the company believe the hospital stay is not necessary, they might suggest she use home health care. Carol's company gives the insurer a role in health care. What type of health care does this demonstrate?

managed care

A system in which people at each level of the organization set goals in a process that flows from top to bottom of the company is called _____.

management by objectives

A pay policy line reflects the pay level in the _____.

market

Which of the following could be identified as a key job?

marketing manager

When a neutral party from outside of the organization hears the case in a dispute, but this person has no power to force a solution, the process is called _____.

mediation

An incentive system that gives a raise to employees who rank high on performance appraisals is called _____ pay.

merit

The lowest hourly amount that employers may pay under federal or state law is called the ______.

minimum wage

Pervasive low levels of satisfaction with all aspects of life compared with other people's feelings is called _____.

negative affectivity

Joseph is an electrical assistant and receives an hourly wage. He is eligible for overtime pay which makes him a(n) _____ employee.

non-exempt

Retirement plans funded entirely by the employer are referred to as _____.

noncontributory plans

Employees whose wages are covered by requirements set down by the Fair Labor Standards Act are called ____ employees.

nonexempt

When workers believe that management is disciplining employees in a just way, it generates a sense of ______.

outcome fairness

Which of the following refers to a judgment that employees deserve the consequences that management is giving them?

outcome fairness

Which of the following refers to a judgment that employees deserve the consequences that management is giving them? Multiple choice question.

outcome fairness

A service in which professionals try to help dismissed employees manage the transition from one job to another is called _____.

outplacement counseling

After the company downsized, Jenna was put in charge of two additional departments and had more work than she could really handle. This exemplifies role _____.

overload

Which of the following is not a workers' compensation benefit?

paid vacation days

Which method of performance measurement compares employees in the group with each other to establish rankings?

paired-comparison

What are the advantages of a skill-based pay system? (Select all that apply)

pay grades

The amount a company normally pays for a specific job is referred to as _____.

pay level

Minimum, maximum, and midpoint rates of pay for employees who work within a each pay grade constitute a _____.

pay range

A human resource professional would use a compa-ratio to compare actual pay to the _____.

pay structure

What is the process of resolving disputes by taking them to a panel of representatives at the same level as the people involved in the conflict?

peer review

Which source of performance information has expert knowledge of job requirements?

peers

An employer sets up a _____ fund to invest the contributions to a defined-benefit plan.

pension

The way employees feel about their level of pay is most often based on which of the following?

perceptions

The amount of money a retiree will receive from a defined-contribution plan depends on the _____.

performance of the investment

Palo no longer likes his job and instead of just quitting, he shows up late for work and calls in sick every Monday. This demonstrates a form of ____ job withdrawal.

physical

The amount paid for each unit produced is called _____.

piecework rate

When subordinates submit performance evaluations regarding their supervisors, there are potential problems because of the _____ relationship between them and their managers.

power

A structured system of discipline in which the manager's responses become more serious if the employee repeats the misbehavior is called _____. Multiple choice question.

progressive discipline

Margaret is in the process of disciplining an employee. As the manager, she has provided unofficial verbal warnings to the employee and followed that up with an official written statement warning the employee. If the employee continues with poor work performance, next week Margaret will prepare a second written warning. Margaret is taking steps that demonstrate _____.

progressive discipline

The third step in the performance management process involves _____.

providing employees with training

Benefits that are classified as _____ plans offer various tax advantages.

qualified

If a beneficiary earns more than the exempt amount, that person's benefit pay is ______.

reduced

As the time nears for expatriates to return home from a foreign assignment, companies help them prepare in a process called _____.

repatriation

In a peer review, the panel of representatives formed to hear the dispute consist of _____.

representatives from the organization at the same level as the person in the dispute

A summary plan description is a report that describes funding of a _____ plan.

retirement

A company's product market includes _____.

rival companies that provide similar products and services

Allen is unsure of what to do on the job and how the work should be done. He has no idea how his employer will evaluate his performance. Allen is experiencing _____. Multiple choice question.

role ambiguity

An employee who feels that demands of the job are incompatible or contradictory is experiencing _____.

role conflict

Mary's employer has assigned her to a project in a foreign country, and this is causing great difficulty in her family life. Mary is experiencing ______.

role conflict

The Job Descriptive Index is a way of measuring job _____.

satisfaction

In Hofstede's classic study of culture, a "feminine" culture values _____.

service

George is the chief financial officer for a bank holding company and received a bonus last year based on the company's profits. He is not sure if he will get a bonus this year as the company is not doing as well financially. His bonus is an example of _____ incentive pay.

short-term

People often tend to give a higher evaluation to people they consider _____.

similar to themselves

Which technique for making comparisons as part of a performance appraisal asks that managers order employees in a ranked group from highest performer to lowest performer?

simple ranking

in a ___ -based pay system, pay is set according to the employee's levels of skill or knowledge and what they are capable of doing.

skill

Compared to gainsharing plans, group bonuses are typically designed for _____.

smaller work groups

Which type of incentive plan would involve the employer paying the same amount per piece regardless of how much the worker produces?

straight piecework plan

Some managers dislike merit pay because they believe it discourages _____.

teamwork

Cross-cultural training is intended to help expatriate managers learn to appreciate _____.

the host country's culture

A country that is neither the parent country nor the host country is referred to as a _____ country.

third

According to federal law, employees are entitled to _____ weeks of unpaid family leave.

12

The Fair Labor Standards Act restricts the use of child labor for workers younger than ____ years of age.

18

Under the Family and Medical Leave Act (FMLA), an employee may take up to _____ weeks off work without pay if a family member is injured during active military duty,

26

Of every dollar spent on employee compensation, about how much pays for benefits?

30 cents

Under COBRA, how long must employers allow employees to retain their health care insurance after a "qualifying event"?

36

After a layoff or other "qualifying event," employers are required to allow employees to extend their health care coverage at group rates for as long as three years. The legislation that mandates this coverage is the _____.

COBRA

Which of the following strategies help organizations maintain job satisfaction for their employees?

Designing meaningful jobs that pay well

True or false: A job evaluation is a procedure in which employees provide feedback on their performance in the past year.

False

True or false: Comparable worth policies have been readily accepted by all employers in the United States.

False

True or false: In most companies, annual feedback is sufficient for performance review.

False

True or false: In the paired-comparison method of performance measurement, the employee with the lowest number of points is considered the top-ranked employee.

False

True or false: Most tuition reimbursement programs will cover tuition for any type of college- or graduate-level course.

False

True or false: Most workers consider benefits such as insurance and vacation time to be just as important as their pay level.

False

True or false: Spousal benefits only apply to a spouse of the opposite sex.

False

True or false: The information in a performance appraisal has a small impact on the future of individual employees.

False

True or false: When organizations become multinationals, their production facilities tend to move to higher-cost locations.

False

One manager has told Hillary that it is part of her job to help answer the telephone, but another manager has told her to leave that task to the receptionist. Hillary is experiencing role _____.

ambiguity

What is the most common form of employee ownership?

an ESOP plan

The most commonly utilized source of performance observation and judgment comes from _____.

an employee's manager

Incentive pay is typically based on _____.

an employee's performance

An employee with a preferred provider organization (PPO) health care plan would pay a smaller share of the cost of health services when using _____ health care provider.

an in-network

Kelly is using a federal government pay survey to gain information about the current rates of pay at the three competitors of her company. She is comparing her findings with the current rates of pay for employees at her company. Kelly is in the process of _____.

benchmarking

When a business compares its own practices against those of its rivals, it is engaging in _____.

benchmarking

Paid vacation time and health insurance are both types of employee _____.

benefits

People with a negative core self-evaluation tend to _____.

blame others for their problems

How do employees evaluate their pay?

by comparing it to the pay of other employees

Since there are advantages and disadvantages for all types of incentive pay, organizations offset the disadvantages by ______.

using a balanced scorecard approach

Two activities especially helpful in making expatriate reentry into the domestic workplace a success are communication and _____.

validation

In the case of performance appraisal, which criteria refers to whether or not an appraisal measures all the relevant aspects of performance and omits the irrelevant ones?

validity

What is the major downside of using the ranking method as part of a performance appraisal method?

validity

Workers whose contributions are ______ have satisfied the requirements to be paid a pension when they retire, even if they did not remain with the employer until that time.

vested

Which of the following is not typically covered as part of basic medical insurance coverage?

vision care

What type of turnover often involves employees leaving, whom the organization would prefer to keep?

voluntary turnover

When would a company want to pay above market average for its employees?

when attracting highly skilled employees would provide a competitive advantage

When does the forced-distribution method of performance measurement work best?

when the members of a certain group vary greatly in terms of their performance

When an employee takes a claim to the public instead of going through the company channels, it is called _____.

whistle-blowing

Which scenario demonstrates voluntary turnover?

John is retiring after 30 years of service.

What are some of the most important factors for an expatriate manager to adjust to working in a foreign country?

-Ability to speak the host country's language -Flexibility in adapting to a new culture -Local friendships

What are the four conditions workers must meet to be paid unemployment benefits?

-Available for work -Not discharged for cause -Previous employment for at least the minimum amount of time -Actively seeking work

Why would customers be the best source of performance information for some workers?

because customers may be the only ones to directly observe a worker's performance

Which of the following should an employee do to prepare for a feedback session?

Complete a self-assessment given by his or her manager.

What is the most important downside to using customer surveys for performance measurement?

Customer surveys can be expensive to conduct.

What is the hot-stove rule?

Discipline within an organization should provide clear warnings about problem behavior and follow up with immediate consequences.

Meredith pointed out that Sonja had not yet been trained on the new development software and would need to be trained before she could be considered for a management position. Which part of the performance management process does this describe?

Identify improvements needed

In the cultures of Pakistan and Colombia, people tend to think of themselves as group members, and they are devoted to the interests of the community rather than the self. Which of Hofstede's cultural dimensions does this reflect?

Individualism/collectivism

Which of the following is a benefit of ranking employees as part of performance measurement?

It helps avoid the tendency to rank everyone near the center of the rating scale.

Mallory told her manager that having employees fill out three surveys about their skill levels was too time consuming and seemed unfair to those who only required one skill for their job. What criterion for performance management is Mallory concerned with?

acceptability

When managers are available to hear employee complaints, the organization has _____.

an open-door policy

A binding process in which a professional from outside the organization hears a case and resolves it by making a decision is called _____. Multiple choice question.

arbitration

Which type of health care plan contracts with health care professionals to offer services at lower rates?

Preferred provider organization (PPO)

Which act requires that employers treat pregnancy as it would any other disability?

Pregnancy Discrimination Act

After several other dispute-resolution techniques had failed, a controversy between employees and management was brought before a retired judge from outside of the company. By accepting the decision of this judge who had the power to settle the dispute, the company was engaging in _____.

aribitration

International companies typically use a _____ approach to calculate the compensation package for expatriate employees.

balance sheet

Some companies adopt a set of performance measures that focus on the company's long and short term goals. This system of awarding incentive pay is called a _____.

balanced scorecard

The benefits available to domestic partners do not have the same _____ as those received by spouses.

tax advantages

As a way to curtail the costs of unemployment insurance, some states let companies reduce wages and hours, and employees are paid partial unemployment benefits. This reduces the number of employees who must be laid off. The program is called _____.

work sharing

Involuntary turnover refers to _____.

workers leaving because the organization has ended their employment

Karen was fired from her job as a cashier when her register was short by $53 at the end of her shift. Her co-worker John, however, was only placed on probation when his register was short by $75, even though the company handbook describes any shortage over $50 as a fireable offense. Karen could make a legal challenge against her former employer based on what principle?

Discrimination

Question Mode Multiple Choice Question Equal employment opportunity requirements mandate that an employer must do which of the following?

Hold workers to the same standards regardless of age, sex, race, or other status.

True or false: Competition for labor is a key element in determining the appropriate pay level to hire an employee.

True

The rating scale known as BARS defines performance dimensions using statements of _____.

behavior

The government raises Social Security payments each year to adjust for inflation in the _____.

consumer price index

A community's shared beliefs about how the world functions is referred to as _____.

culture

The sense of disillusionment and unhappiness that happens as a person adjusts to a new location is referred to as _____.

culture shock

Under the Uniformed Services Employment and Reemployment Rights Act, an employer must _____, for up to five years.

offer a job to their former employees who have returned from military duty

Under federal legislation, children aged 14 and 15 may work _____.

only limited hours after school

Samira makes necklaces. Her buyer pays her $50 per necklace. This is an example of a(n) ______.

straight piecework plan