hrm 360
which person is most likely to produce a low level of organizational citizenship behaviors
Horatio is a young engineer with negative affectivity
Maggie is new to her company and is hoping to get the respect of her boss, Mr. burns. She knows that he compliments other people for a job well done, but all he ever seems to do is criticize her. she feels like she doesn't even know what he is looking for
expectancy (expectancy-->performance)
Lisa accepted a job with a large software development firm in part because the company offered her plenty of opportunity for promotion. Lisa's feeling bitter though. She's noticed that the best workers aren't getting promoted-it's the "networkers" who are.
instrumentality (performance--> reward)
Maslows hieracrhy
is a need based motivation theory that argues that human beings' needs span 5 levels: 3 lower level needs and 2 higher level needs
Herzberg's Two-Factor Theory
is a needs based theory that argues that not all need deficiency are motivators: lower level needs are not motivates
Equity theory
is a process based motivation theory that explains that people are motivated by ensuring that their work situation is fair
expectancy theory
is a process based motivation theory that suggests that managers need to find linkages between effort, performance and value or reward
if one looks at the number of studies conducted on attitudes what seems to be the most implant with respect to one's job
job satisfaction
performance is a function of the interaction between
motivation, ability and environment
Marlene routinely volunteers to organize the company holiday party and summer picnic. Marlene demonstrates a high level of
organizational citizenship behaviors
according to our class discussion, an attitude is
our opinions, beliefs, and feelings about our environment for example about work
According to acquired needs theory, individuals with a high need for affiliation
should be looking for human companionship, wanting to be liked and accepted
Adler's relatedness needs of (ERG theory) correspond to Maslow's?
social needs
role conflict, role ambiguity, organizational politics, and job insecurity are indicators of
stress at work
During his visit to NASA in 1962, JFK notices a janitor carrying a broom; he greeted him and asked what he's doing. The janitor responded, well Mr president, im helping put a man on the moon. Which job characteristics from the job characteristics model, is implied in the janitors answer
task significance
Which condition contributes most to the effectiveness of goal setting?
Goal commitment
What is true about motivation
Motivation is a key influence over an employee's performance level
Which of these is a need-based theory or motivation?
ERG theory
Alder's growth needs of (ERG theory) correspond to Maslow's?
Esteem needs
Frederick Taylor's work led to a fundamental change in management philosophy. Which statement describes this change?
It paved the way for today's automation and standardization
Marta works on an auto assembly line. Last year she was responsible for welding the upper panel of the wheel well onto the left rear wheel area. This year, she is also responsible for welding all parts of the entire left rear wheel area and checking for quality workmanship. Marta's position underwent a job redesign using
Job enlargement
What technique gives workers more control over how they perform their job
Job enrichment
When an organization moves employees from job to job at regular interval, they are practicing
Job rotation
What is the best example of intrinsic motivation?
Mentoring someone at work because you enjoy it (intrinsic is doing something on your own without needing recognition)
Adler's existence needs of (ERG theory) correspond to Maslow's?
Safety needs and physiological needs
What is a hygiene factor according to herzberg's theory of motivation
Salary
What does SMART goals stand for?
Specific, Measurable, Aggressive, Realistic, Time bound
What is an advantage to job specialization
Staffing costs are lower because the repetitive nature of tasks makes skills requirement lower
what is the most powerful influence over job performance
cognitive ability
someone who is ____ and ____ is likely to have high job performance
conscientious and proactive
theft and sabotage at work are examples of what type of behaviors
counterproductive work behaviors
Acquired needs framework- achievement
the desire to accomplish a task or goal more effectively than was done in the past
Acquired needs framework-power
the desire to control the resources in one's environment
Acquired needs framework-affiliation
the need for human companionship
bart works as a $11/hr stock clerk. If he does his job well, he could very possibly get is picture and name posted in the store as the employee of the month. Bart's a high School student and his hunch is that if his friends see his picture on the wall of the store, he'll get made fun of for it mercilessly
valence
according to our class discussion a behavior is
what we do
what are some of the elements that we identified as contributing to employee attitudes and behaviors at SAS
work life balance
which statement regarding age and turnover is accurate
younger individuals have an easier time, overall, leaving a job than older individuals