hrm 360

which person is most likely to produce a low level of organizational citizenship behaviors

Horatio is a young engineer with negative affectivity

Maggie is new to her company and is hoping to get the respect of her boss, Mr. burns. She knows that he compliments other people for a job well done, but all he ever seems to do is criticize her. she feels like she doesn't even know what he is looking for

expectancy (expectancy-->performance)

Lisa accepted a job with a large software development firm in part because the company offered her plenty of opportunity for promotion. Lisa's feeling bitter though. She's noticed that the best workers aren't getting promoted-it's the "networkers" who are.

instrumentality (performance--> reward)

Maslows hieracrhy

is a need based motivation theory that argues that human beings' needs span 5 levels: 3 lower level needs and 2 higher level needs

Herzberg's Two-Factor Theory

is a needs based theory that argues that not all need deficiency are motivators: lower level needs are not motivates

Equity theory

is a process based motivation theory that explains that people are motivated by ensuring that their work situation is fair

expectancy theory

is a process based motivation theory that suggests that managers need to find linkages between effort, performance and value or reward

if one looks at the number of studies conducted on attitudes what seems to be the most implant with respect to one's job

job satisfaction

performance is a function of the interaction between

motivation, ability and environment

Marlene routinely volunteers to organize the company holiday party and summer picnic. Marlene demonstrates a high level of

organizational citizenship behaviors

according to our class discussion, an attitude is

our opinions, beliefs, and feelings about our environment for example about work

According to acquired needs theory, individuals with a high need for affiliation

should be looking for human companionship, wanting to be liked and accepted

Adler's relatedness needs of (ERG theory) correspond to Maslow's?

social needs

role conflict, role ambiguity, organizational politics, and job insecurity are indicators of

stress at work

During his visit to NASA in 1962, JFK notices a janitor carrying a broom; he greeted him and asked what he's doing. The janitor responded, well Mr president, im helping put a man on the moon. Which job characteristics from the job characteristics model, is implied in the janitors answer

task significance

Which condition contributes most to the effectiveness of goal setting?

Goal commitment

What is true about motivation

Motivation is a key influence over an employee's performance level

Which of these is a need-based theory or motivation?

ERG theory

Alder's growth needs of (ERG theory) correspond to Maslow's?

Esteem needs

Frederick Taylor's work led to a fundamental change in management philosophy. Which statement describes this change?

It paved the way for today's automation and standardization

Marta works on an auto assembly line. Last year she was responsible for welding the upper panel of the wheel well onto the left rear wheel area. This year, she is also responsible for welding all parts of the entire left rear wheel area and checking for quality workmanship. Marta's position underwent a job redesign using

Job enlargement

What technique gives workers more control over how they perform their job

Job enrichment

When an organization moves employees from job to job at regular interval, they are practicing

Job rotation

What is the best example of intrinsic motivation?

Mentoring someone at work because you enjoy it (intrinsic is doing something on your own without needing recognition)

Adler's existence needs of (ERG theory) correspond to Maslow's?

Safety needs and physiological needs

What is a hygiene factor according to herzberg's theory of motivation

Salary

What does SMART goals stand for?

Specific, Measurable, Aggressive, Realistic, Time bound

What is an advantage to job specialization

Staffing costs are lower because the repetitive nature of tasks makes skills requirement lower

what is the most powerful influence over job performance

cognitive ability

someone who is ____ and ____ is likely to have high job performance

conscientious and proactive

theft and sabotage at work are examples of what type of behaviors

counterproductive work behaviors

Acquired needs framework- achievement

the desire to accomplish a task or goal more effectively than was done in the past

Acquired needs framework-power

the desire to control the resources in one's environment

Acquired needs framework-affiliation

the need for human companionship

bart works as a $11/hr stock clerk. If he does his job well, he could very possibly get is picture and name posted in the store as the employee of the month. Bart's a high School student and his hunch is that if his friends see his picture on the wall of the store, he'll get made fun of for it mercilessly

valence

according to our class discussion a behavior is

what we do

what are some of the elements that we identified as contributing to employee attitudes and behaviors at SAS

work life balance

which statement regarding age and turnover is accurate

younger individuals have an easier time, overall, leaving a job than older individuals