HRM Ch. 1: Intro to Human resources management
Manager
Someone who is responsible for accomplishing the organization's goals, and who does so by managing the efforts of the organization's people.
What are the standards someone uses to decide what appropriate conduct is?
ethics
Training specialists
plan, organize, and direct training activities
An aging workforce is one trend currently impacting how employers address and complete their basic HR management tasks. Which of the following is a result of this trend?
A decline in the labor force participation rate
Line managers
A manager who is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks.
At the end of each day (or each month or each year), what is a manager's MOST important responsibility?
Achieving results
Labor relations specialist
Advise management on all aspects of union-management relations.
Which of the following is a strong contributor to a person's philosophy of human resource management and is reflected in personnel decisions?
Basic assumptions about people
How do HR managers integrate core values, integrity, and accountability throughout all organizational and business practices?
By exhibiting ethical practices
Jordan, a customer service manager, used to request that HR find candidates for her when she had open positions. Now she uses LinkedIn to find the candidates herself. Which of the following describes this shift in tasks?
Distributed HR
Distributed HR allows human resource managers to better focus their efforts on which of the following?
Formulating plans for boosting employee performance and engagement
Leading
Getting others to get the job done; maintaining morale; motivating subordinates
Which program allows U.S. employers to recruit skilled foreign professionals to work in the U.S. when they can't find qualified American workers?
H-1B
What is the MOST important thing a manager must do to ensure success and get results?
Hire the right people and motivate them.
Equal employment opportunity (EEO) representatives or affirmative action coordinators
Investigate and resolve EEO grievances, examine organizational practices for potential violations, and compile and submit EEO reports.
Which type of HR professional collects detailed information and studies the tasks associated with specific jobs in order to prepare job descriptions?
Job analyst
Which of the following describes the managerial skills and behaviors associated with consultation?
Providing guidance to organizational stakeholders
Controlling
Setting standards such as sales quotas, quality standards, or production levels; checking to see how actual performance compares with these standards; taking corrective action, as needed.
What feature of the technology trend is revolutionizing how employers look for job candidates?
Talent analytics
How does the SHRM certification model differ from HRCI's exam model?
The SHRM model tests for managerial competencies as well as functional HR knowledge.
employee engagement
The extent to which an organization's employees are psychologically involved in, connected to, and committed to getting their jobs done.
Who, or what, is responsible for molding an organization's HR philosophy at every level of the organization?
The organization's top management
Human resource management HRM
The process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.
How do organizations formulate and execute HR policies and practices that produce employee competencies the company needs to succeed?
Through strategic human resource management
Managing
To perform five basic functions: planning, organizing, staffing, leading, and controlling.
Which of the following describes the managerial skills and behaviors associated with business acumen?
Understanding and applying information with which to contribute to the organization's strategic plan
Recruiters
Use various methods including contacts w/in the community & print & online media to search for qualified job applicants
Which of the following describes the managerial skills and behaviors associated with global and cultural effectiveness?
Valuing and considering the perspectives and backgrounds of all parties
How can HR managers validate the achievement of goals within the department?
With the use of metrics
Many employers are encouraging employees not to retire and are bringing retirees back to work because of which of the following trends?
Workforce trends
Organization
a group consisting of people with formally assigned roles who work together to achieve the organization's goals
Staff managers
a manager who assists & advises line managers
Helping the firm and its employees improve in a measurable way as a result of the HR manager's action supports the bottom line of the organization through _______.
added value
What is the right to make decisions and give orders referred to as?
authority
As a human resource manager, you are required to understand and apply information that contributes to the company's strategic plan. According to the Society for Human Resource Management (SHRM), this is an example of which of the following HR competencies?
business acumen
What can be used to demonstrate the mastery of contemporary human resource management knowledge?
certification programs
job analysts
collect and examine detailed information about job duties to prepare job descriptions
Which of the following will itemize the abilities, skills, and knowledge HR managers need to be successful on the job?
competency models
Which management function includes setting standards such as sales quotas and quality standards?
controlling
Using statistical techniques, algorithms, and problem solving to identify relationships among data for the purpose of solving particular problems is referred to as _________.
data analytics
Staffing
determining what type of people should be hired; recruiting prospective employees; selecting employees; setting performance standards; compensating employees; evaluating performance; counseling employees; training and developing employees
compensation managers
develop compensation plans & handle the employee benefits programs
Understanding human resources can help a manager to avoid which of the following?
discrimination claims
Moving HR management tasks from a central HR department to employees and line managers allows for _______.
distributed HR management
What is the name for the psychological involvement in, and connection and commitment to, getting one's job done?
employee engagement
Planning
establishing goals & standards; developing rules & procedures; developing plans & forecasts
Strategic human resource management
formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve its strategic aims
Staff authority
gives a manager the right to advise other managers or employees
Organizing
giving each subordinate a specific task; establishing departments; delegating authority to subordinates; establishing channels of authority & communication, coordinating the work of subordinates
Morgan is the supervisor at a local grocery store, and her employees come from all many different backgrounds. Morgan has shown that she is skilled at hearing all sides of her employees' concerns, considering all of their viewpoints, and making good, fair decisions that take each employee into consideration. Which of the desired HR competencies is Morgan exhibiting?
global and cultural effectiveness
Career sites (such as Glassdoor, CareerBliss, CareerLeak, and JobBite) that allow commentary on employers provide _______ that makes it essential for HR managers to ensure that company processes are equitable.
insights
Which of the following gives managers the right to issue orders to employees?
line authority
As part of the globalization trend, many companies looking for greater efficiencies have taken which of the following actions?
offshoring
One way to address the shortfall within the U.S. workforce is to hire employees who work part time or hold multiple jobs at once. These employees are known as _______ workers.
on-demand
What managerial tool can be used to establish the goals of the organization, rules and procedures, and forecasts?
planning
Which type of HR professional uses various methods, including contacts within the community and print and online media, to search for qualified job applicants?
recruiter
Many companies are moving toward the use of _______ to allow employees within all departments to obtain advice on matters such as discipline or day-to-day HR activities.
shared services
In a recent study, what did human resource officers at 35 large global companies cite as their primary labor force concern?
talent management
Management process
the 5 basic functions of planning, organizing, staffing, leading, & controlling
ethics
the principles of conduct governing an individual or a group; specifically, the standards you use to decide what your conduct should be; the study of standards of conduct & moral judgment; also the standards of right conduct
authority
the right to make decisions, direct others' work, & give orders
HR managers put into place policies and practices that are believed to produce the employee competencies and skills necessary to achieve the company's goals. This is an example of ________.
the strategic results lever
line authority
traditionally gives managers the right to issue order to others managers or employees
Which of the following requires the use of data, facts, analytics, scientific rigor, critical evaluation, and critically evaluated research/case studies to support HR decision-making activities?
Evidence-based human resource management