HRM Ch. 1: Intro to Human resources management

Manager

Someone who is responsible for accomplishing the organization's goals, and who does so by managing the efforts of the organization's people.

What are the standards someone uses to decide what appropriate conduct​ is?

ethics

Training specialists

plan, organize, and direct training activities

An aging workforce is one trend currently impacting how employers address and complete their basic HR management tasks. Which of the following is a result of this​ trend?

A decline in the labor force participation rate

Line managers

A manager who is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks.

At the end of each day​ (or each month or each​ year), what is a​ manager's MOST important​ responsibility?

Achieving results

Labor relations specialist

Advise management on all aspects of union-management relations.

Which of the following is a strong contributor to a​ person's philosophy of human resource management and is reflected in personnel​ decisions?

Basic assumptions about people

How do HR managers integrate core​ values, integrity, and accountability throughout all organizational and business​ practices?

By exhibiting ethical practices

Jordan, a customer service​ manager, used to request that HR find candidates for her when she had open positions. Now she uses LinkedIn to find the candidates herself. Which of the following describes this shift in​ tasks?

Distributed HR

Distributed HR allows human resource managers to better focus their efforts on which of the​ following?

Formulating plans for boosting employee performance and engagement

Leading

Getting others to get the job done; maintaining morale; motivating subordinates

Which program allows U.S. employers to recruit skilled foreign professionals to work in the U.S. when they​ can't find qualified American​ workers?

H-1B

What is the MOST important thing a manager must do to ensure success and get​ results?

Hire the right people and motivate them.

Equal employment opportunity (EEO) representatives or affirmative action coordinators

Investigate and resolve EEO grievances, examine organizational practices for potential violations, and compile and submit EEO reports.

Which type of HR professional collects detailed information and studies the tasks associated with specific jobs in order to prepare job​ descriptions?

Job analyst

Which of the following describes the managerial skills and behaviors associated with​ consultation?

Providing guidance to organizational stakeholders

Controlling

Setting standards such as sales quotas, quality standards, or production levels; checking to see how actual performance compares with these standards; taking corrective action, as needed.

What feature of the technology trend is revolutionizing how employers look for job​ candidates?

Talent analytics

How does the SHRM certification model differ from​ HRCI's exam​ model?

The SHRM model tests for managerial competencies as well as functional HR knowledge.

employee engagement

The extent to which an organization's employees are psychologically involved in, connected to, and committed to getting their jobs done.

​Who, or​ what, is responsible for molding an​ organization's HR philosophy at every level of the​ organization?

The organization's top management

Human resource management HRM

The process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.

How do organizations formulate and execute HR policies and practices that produce employee competencies the company needs to​ succeed?

Through strategic human resource management

Managing

To perform five basic functions: planning, organizing, staffing, leading, and controlling.

Which of the following describes the managerial skills and behaviors associated with business​ acumen?

Understanding and applying information with which to contribute to the​ organization's strategic plan

Recruiters

Use various methods including contacts w/in the community & print & online media to search for qualified job applicants

Which of the following describes the managerial skills and behaviors associated with global and cultural​ effectiveness?

Valuing and considering the perspectives and backgrounds of all parties

How can HR managers validate the achievement of goals within the​ department?

With the use of metrics

Many employers are encouraging employees not to retire and are bringing retirees back to work because of which of the following​ trends?

Workforce trends

Organization

a group consisting of people with formally assigned roles who work together to achieve the organization's goals

Staff managers

a manager who assists & advises line managers

Helping the firm and its employees improve in a measurable way as a result of the HR​ manager's action supports the bottom line of the organization through​ _______.

added value

What is the right to make decisions and give orders referred to​ as?

authority

As a human resource​ manager, you are required to understand and apply information that contributes to the​ company's strategic plan. According to the Society for Human Resource Management​ (SHRM), this is an example of which of the following HR​ competencies?

business acumen

What can be used to demonstrate the mastery of contemporary human resource management​ knowledge?

certification programs

job analysts

collect and examine detailed information about job duties to prepare job descriptions

Which of the following will itemize the​ abilities, skills, and knowledge HR managers need to be successful on the​ job?

competency models

Which management function includes setting standards such as sales quotas and quality​ standards?

controlling

Using statistical​ techniques, algorithms, and problem solving to identify relationships among data for the purpose of solving particular problems is referred to as​ _________.

data analytics

Staffing

determining what type of people should be hired; recruiting prospective employees; selecting employees; setting performance standards; compensating employees; evaluating performance; counseling employees; training and developing employees

compensation managers

develop compensation plans & handle the employee benefits programs

Understanding human resources can help a manager to avoid which of the​ following?

discrimination claims

Moving HR management tasks from a central HR department to employees and line managers allows for​ _______.

distributed HR management

What is the name for the psychological involvement​ in, and connection and commitment​ to, getting​ one's job​ done?

employee engagement

Planning

establishing goals & standards; developing rules & procedures; developing plans & forecasts

Strategic human resource management

formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve its strategic aims

Staff authority

gives a manager the right to advise other managers or employees

Organizing

giving each subordinate a specific task; establishing departments; delegating authority to subordinates; establishing channels of authority & communication, coordinating the work of subordinates

Morgan is the supervisor at a local grocery​ store, and her employees come from all many different backgrounds. Morgan has shown that she is skilled at hearing all sides of her​ employees' concerns, considering all of their​ viewpoints, and making​ good, fair decisions that take each employee into consideration. Which of the desired HR competencies is Morgan​ exhibiting?

global and cultural effectiveness

Career sites​ (such as​ Glassdoor, CareerBliss,​ CareerLeak, and​ JobBite) that allow commentary on employers provide​ _______ that makes it essential for HR managers to ensure that company processes are equitable.

insights

Which of the following gives managers the right to issue orders to​ employees?

line authority

As part of the globalization​ trend, many companies looking for greater efficiencies have taken which of the following​ actions?

offshoring

One way to address the shortfall within the U.S. workforce is to hire employees who work part time or hold multiple jobs at once. These employees are known as​ _______ workers.

on-demand

What managerial tool can be used to establish the goals of the​ organization, rules and​ procedures, and​ forecasts?

planning

Which type of HR professional uses various​ methods, including contacts within the community and print and online​ media, to search for qualified job​ applicants?

recruiter

Many companies are moving toward the use of​ _______ to allow employees within all departments to obtain advice on matters such as discipline or​ day-to-day HR activities.

shared services

In a recent​ study, what did human resource officers at 35 large global companies cite as their primary labor force​ concern?

talent management

Management process

the 5 basic functions of planning, organizing, staffing, leading, & controlling

ethics

the principles of conduct governing an individual or a group; specifically, the standards you use to decide what your conduct should be; the study of standards of conduct & moral judgment; also the standards of right conduct

authority

the right to make decisions, direct others' work, & give orders

HR managers put into place policies and practices that are believed to produce the employee competencies and skills necessary to achieve the​ company's goals. This is an example of​ ________.

the strategic results lever

line authority

traditionally gives managers the right to issue order to others managers or employees

Which of the following requires the use of​ data, facts,​ analytics, scientific​ rigor, critical​ evaluation, and critically evaluated​ research/case studies to support HR​ decision-making activities?

​Evidence-based human resource management