HRM OB Ch 9

The grapevine is a form of _________ communication. Informal Centralized Nonverbal Horizontal Decentralized

Informal

___________ communication involves a direct verbal or nonverbal interaction between two or more active participants. Decentralized Centralized Interpersonal Lateral Nonverbal

Interpersonal

In ___________, a closed body posture is preferred. England the Netherlands Japan Germany South America

Japan

Managers should be ________ to communication that travels through informal channels. unaware sensitive blind oblivious None of the choices is correct

sensitive

Y-networks are more effective in accomplishing

simple tasks

Managers spend more than ______ percent of their time in verbal communication. 40 50 10 90 20

50

Researchers estimate that managers spend up to _____ percent of their time talking. 85 55 20 35 10

85

___________ examines an organization's internal and external communication to assess communication practices. A communication audit A communication assessment A decentralized audit A centralized audit An assessment

A communication audit

___________ is information that is presumed to be factual and communicated in private or intimate settings. Gossip A Rumor A Medium A Channel Media

Gossip

Successful communication occurs when the person receiving the message understands it in the way that the sender intended. True False

True

The fundamental purposes of communication in an organization are to provide information and instructions, to influence others, and to integrate activities. True False

True

To send a message the sender must first encode it. True False

True

Which direction of communication is least frequently used in organizations? Upward communication Downward communication Horizontal communication Haphazard communication Both Horizontal communication and Haphazard communication

Upward communication

Body language is also referred to as kinesics. lateral communication. informal communication. centralized communication. horizontal communication.

kinesics

Upward communication is difficult in rural organizations. large organizations. medium sized organizations. small organizations. urban organizations.

large organizations

___________ of emails are sent each day from corporate accounts. Billions None of the choices is correct Millions Hundreds Thousands

Billions

In __________, the United States' "no" signal means "I'm listening." Japan England German the Netherlands Bulgaria

Bulgaria

______________ is/are network(s) in which no single network member dominates communications. Centralized communication Decentralized communication Z-networks X-networks F-networks

Decentralized communication

___________ is the process whereby a receiver perceives a sent message and interprets its meaning. Decoding Encoding Y-networking Equivocal communicating Networking

Decoding

__________ involves translating information into a message or signal. Decoding Feedback Encoding One-way communication

Encoding

________ messages are messages that can be interpreted in multiple ways. Channeled Centralized Informal Equivocal Decentralized

Equivocal

Which of the following would NOT be considered a barrier to effective communication? Information overload Cross-cultural barriers Equivocal messages Time pressures

Equivocal messages

Managers spend about 30% of their time at work communicating. True False

False

Rumors are substantiated information of universal interest. True False

False

_________ is the process through which the receiver encodes the message and sends it back. Encoding Networking Feedback Equivocal communication Decoding

Feedback

__________ behaviors are behaviors that we cannot control. Strong Leaky Relevant Weak Prominent

Leaky

________ behavior is more difficult to control than _______ behavior. Nonverbal; interpersonal Verbal; nonverbal None of the choices is correct Interpersonal; nonverbal Nonverbal; verbal

Nonverbal; verbal

________ refers to how something is said. Paralanguage Horizontal communication Kinesics Lateral communication Gestures

Paralanguage

_________ are unsubstantiated information of universal interest. Gossip Rumors Media Mediums Channels

Rumors

In _________, self-promotion is rude. the U.S. Scotland England Russia

Russia

______ refers to the meaning people attach to symbols such as words and gestures. Fluency A medium Semantics None of the choices is correct Kinesics

Semantics

Which of the following is NOT a form of nonverbal communication? Body language Spoken words Paralanguage Gestures

Spoken words

More than half of interpersonal communication is nonverbal. True False

True

Richness depends in part on the potential for immediate feedback. True False

True

Communication networks affect both innovation and coordination. innovation. strategy. structure. coordination.

both innovation and coordination

Information distortion can be None of the choices is correct unintentional. suppressed. both intentional and unintentional. intentional.

both intentional and unintentional

Another term for a language consisting of specialized terminology is channel. paralanguage. intermediary. jargon. intervention.

jargon

Two overload problems are centralized and decentralized. centralized and spamming. spamming and forwarding frenzies. lateral and decentralized. horizontal and lateral.

spamming and forwarding frenzies

Many organizations have "open door" policies. This is an example of horizontal communication. upward communication. downward communication. haphazard communication. both downward communication and haphazard communication.

upward communication

The proper timing of a message is None of the choices is correct inconsequential. irrelevant. not important. important.

important

The fundamental purposes of communication are to provide information and instructions, to influence others, and to ________ activities: convey integrate organize discuss All of these

integrate

In many __________ countries eye contact is unacceptable and being direct is rude and aggressive. British South American North American Asian Germanic

Asian

________________ is/are communication network(s) in which one or a few network members dominate communications. Centralized communication Decentralized communication Z-networks X-networks F-networks

Centralized communication

__________ involves the sharing of information between two or more people to achieve a common understanding. None of the choices is correct Communication Equivocal language Y-networks Nonverbal behavior

Communication

Which of the following is NOT a component of the communication process? Encoding Decoding Communication channel Communication network Feedback

Communication network

People of _________ cultures are able to discern and label facial expressions showing certain basic emotions in the same way. some a few limited all specific

all

A channel for upward communication is attitude surveys. all of the choices are correct. grievance procedures. exit interviews. departmental meetings.

all of the choices are correct

All of the following are common barriers to communication EXCEPT all of the choices are correct. self-interest. personal space. poor listening. status difference.

all of the choices are correct

Companies use web-based interactive technologies to avoid redundancies. to deal with information overload. all of the choices are correct. for internal communications.

all of the choices are correct

Listening actively involves stopping talking. paying attention. listening empathetically. listening to the whole message. all of the choices are correct.

all of the choices are correct