HRM OB Ch 9
The grapevine is a form of _________ communication. Informal Centralized Nonverbal Horizontal Decentralized
Informal
___________ communication involves a direct verbal or nonverbal interaction between two or more active participants. Decentralized Centralized Interpersonal Lateral Nonverbal
Interpersonal
In ___________, a closed body posture is preferred. England the Netherlands Japan Germany South America
Japan
Managers should be ________ to communication that travels through informal channels. unaware sensitive blind oblivious None of the choices is correct
sensitive
Y-networks are more effective in accomplishing
simple tasks
Managers spend more than ______ percent of their time in verbal communication. 40 50 10 90 20
50
Researchers estimate that managers spend up to _____ percent of their time talking. 85 55 20 35 10
85
___________ examines an organization's internal and external communication to assess communication practices. A communication audit A communication assessment A decentralized audit A centralized audit An assessment
A communication audit
___________ is information that is presumed to be factual and communicated in private or intimate settings. Gossip A Rumor A Medium A Channel Media
Gossip
Successful communication occurs when the person receiving the message understands it in the way that the sender intended. True False
True
The fundamental purposes of communication in an organization are to provide information and instructions, to influence others, and to integrate activities. True False
True
To send a message the sender must first encode it. True False
True
Which direction of communication is least frequently used in organizations? Upward communication Downward communication Horizontal communication Haphazard communication Both Horizontal communication and Haphazard communication
Upward communication
Body language is also referred to as kinesics. lateral communication. informal communication. centralized communication. horizontal communication.
kinesics
Upward communication is difficult in rural organizations. large organizations. medium sized organizations. small organizations. urban organizations.
large organizations
___________ of emails are sent each day from corporate accounts. Billions None of the choices is correct Millions Hundreds Thousands
Billions
In __________, the United States' "no" signal means "I'm listening." Japan England German the Netherlands Bulgaria
Bulgaria
______________ is/are network(s) in which no single network member dominates communications. Centralized communication Decentralized communication Z-networks X-networks F-networks
Decentralized communication
___________ is the process whereby a receiver perceives a sent message and interprets its meaning. Decoding Encoding Y-networking Equivocal communicating Networking
Decoding
__________ involves translating information into a message or signal. Decoding Feedback Encoding One-way communication
Encoding
________ messages are messages that can be interpreted in multiple ways. Channeled Centralized Informal Equivocal Decentralized
Equivocal
Which of the following would NOT be considered a barrier to effective communication? Information overload Cross-cultural barriers Equivocal messages Time pressures
Equivocal messages
Managers spend about 30% of their time at work communicating. True False
False
Rumors are substantiated information of universal interest. True False
False
_________ is the process through which the receiver encodes the message and sends it back. Encoding Networking Feedback Equivocal communication Decoding
Feedback
__________ behaviors are behaviors that we cannot control. Strong Leaky Relevant Weak Prominent
Leaky
________ behavior is more difficult to control than _______ behavior. Nonverbal; interpersonal Verbal; nonverbal None of the choices is correct Interpersonal; nonverbal Nonverbal; verbal
Nonverbal; verbal
________ refers to how something is said. Paralanguage Horizontal communication Kinesics Lateral communication Gestures
Paralanguage
_________ are unsubstantiated information of universal interest. Gossip Rumors Media Mediums Channels
Rumors
In _________, self-promotion is rude. the U.S. Scotland England Russia
Russia
______ refers to the meaning people attach to symbols such as words and gestures. Fluency A medium Semantics None of the choices is correct Kinesics
Semantics
Which of the following is NOT a form of nonverbal communication? Body language Spoken words Paralanguage Gestures
Spoken words
More than half of interpersonal communication is nonverbal. True False
True
Richness depends in part on the potential for immediate feedback. True False
True
Communication networks affect both innovation and coordination. innovation. strategy. structure. coordination.
both innovation and coordination
Information distortion can be None of the choices is correct unintentional. suppressed. both intentional and unintentional. intentional.
both intentional and unintentional
Another term for a language consisting of specialized terminology is channel. paralanguage. intermediary. jargon. intervention.
jargon
Two overload problems are centralized and decentralized. centralized and spamming. spamming and forwarding frenzies. lateral and decentralized. horizontal and lateral.
spamming and forwarding frenzies
Many organizations have "open door" policies. This is an example of horizontal communication. upward communication. downward communication. haphazard communication. both downward communication and haphazard communication.
upward communication
The proper timing of a message is None of the choices is correct inconsequential. irrelevant. not important. important.
important
The fundamental purposes of communication are to provide information and instructions, to influence others, and to ________ activities: convey integrate organize discuss All of these
integrate
In many __________ countries eye contact is unacceptable and being direct is rude and aggressive. British South American North American Asian Germanic
Asian
________________ is/are communication network(s) in which one or a few network members dominate communications. Centralized communication Decentralized communication Z-networks X-networks F-networks
Centralized communication
__________ involves the sharing of information between two or more people to achieve a common understanding. None of the choices is correct Communication Equivocal language Y-networks Nonverbal behavior
Communication
Which of the following is NOT a component of the communication process? Encoding Decoding Communication channel Communication network Feedback
Communication network
People of _________ cultures are able to discern and label facial expressions showing certain basic emotions in the same way. some a few limited all specific
all
A channel for upward communication is attitude surveys. all of the choices are correct. grievance procedures. exit interviews. departmental meetings.
all of the choices are correct
All of the following are common barriers to communication EXCEPT all of the choices are correct. self-interest. personal space. poor listening. status difference.
all of the choices are correct
Companies use web-based interactive technologies to avoid redundancies. to deal with information overload. all of the choices are correct. for internal communications.
all of the choices are correct
Listening actively involves stopping talking. paying attention. listening empathetically. listening to the whole message. all of the choices are correct.
all of the choices are correct
