HRM test 1

the final stage of a work-flow analysis is identifying the work _______.

inputs

which of the following is true about administrative services and transactions?

it deals with practices like compensation, hiring, and staffing.

_________ focuses on analyzing existing jobs to gather information for other human resource management practices.

job analysis

which of the following is a drawback of the functional structure?

lack of coordination

When compared to employees in larger sub-units, those in smaller sub-units experience:

lesser distance between themselves and others in the unit.

Divisional structures are characterized by:

low levels of centralization.

which of the following approaches to job design entails performing time-and-motion studies?

mechanistic approach

The way senior executives create and sustain vision, values, and mission: promote legal and ethical behavior, is the definition for which Malcolm Baldrige National Quality Award criterion?

Leadership

Job analysis aids the performance appraisal process by:

identifying the behaviors and results that distinguish effective performance from ineffective performance.

________ provides a longitudinal overview of the dynamic relationship by which inputs are converted into outputs.

work-flow design

which of the following refers to the process of analyzing the tasks necessary for the production of a production of a product or service, prior to allocating and assigning the tasks to a particular job category or person?

work-flow design

the degree to which a job requires completing a whole piece of work from beginning to end is ________.

task identity

which of the following is true about an organizational designer?

Develops talent and designs reward systems

Which of the following is true of sub-units within an organization?

Employees within larger sub-units experience reduced feelings of individual accountability.

tacit knowledge is an example of ________ capital.

Human

Which of the following best describes centralization?

It is the degree to which decision-making authority resides at the top of the organizational chart.

Which of the following best describes work-flow design?

It is the process of analyzing tasks necessary for production of a product.

which of the following is true about the balanced scorecard?

It uses indicators important to the company's strategy

Which of the following disadvantages is an organization with a functional structure most likely to face?

Lack of sensitivity toward subtle differences in product or clients

which of the following corresponds to a sustainability competitive challenge that influences a U.S company?

Placing increased value on human capital

which of the following is true about a business ally?

Understands how business makes money

the ProMES system is most relevant to what part of work-flow analysis?

analyzing work outputs

within the Job Characteristics Model, the degree to which the job allows an individual to make decisions about the way the work is carried out is called ______.

autonomy

when decision-making authority resides at the top of the organizational chart as opposed to being distributed throughout lower levels, an organization is ___________.

centralized

_______ refers to a company's ability to maintain and gain market share in its industry.

competitiveness

the perceptual-motor approach to job design focuses on:

distribution leadership in a group workforce.

within the Job Characteristics Model, the extent to which a person receives clear information about his/her performance from the job itself is termed _______.

feedback

divisional structures are the most appropriate when:

flexibility is required

which of the following structures can result in employees having a weak conceptualization of the organizations overall mission?

functional structure

The Position Analysis Questionnaire (PAQ) contains 194 items that represent work behaviors, work conditions, and _____.

job characteristics

which of the following refers to a list of tasks, duties, and responsibilities that a job entails?

job description

adding more decision-making authority to a job to increase its motivational potential is known as ________.

job enlargement

when job analysis information is used to judge the relative dollar value of each job within an organization, this HR activity is termed ________.

job evaluation

which of the following refers to the knowledge, skills, abilities, and other characteristics that an individual must have to perform the job?

job specification

a persons factual or procedural information the is necessary for successfully performing a task is called _______.

knowledge

which of the following soures of job analysis information would provide accurate information regarding the time spent on various task?

incumbents

which of the following is a psychological state associated with the Job Characteristics Model?

responsibility

distribution channels is a example of ________ capital.

Customer

Implementation of _____ is a companywide effort to continuously improve the ways people, machines, and systems accomplished work.

Total quality management

which of the following HR responsibilities include attitude surveys, publications, labor laws compliance, and discipline?

employee and community relations

In an organization that has a functional structure, a centralized decision making mechanism:

ensures that work units can always be relied on to make decisions that are in the best interests of the organization as a whole.

which of the following is concerned with examining the interface between individuals physiological characteristics and the physical work environment?

ergonomics

Decision-making autonomy, task significance, and interdependence characterize the _____ approach to job design.

motivational

how much the members in a team share a reward for task accomplishment is shown by ________.

outcome interdependence

the practice of having another company provide services traditionally associated with the administrative role of HR is known as:

outsourcing

Job complexity, information processing, and equipment use are major elements of the _____ approach to job design.

perceptual

which of the following approaches to job design has roots in human-factors literature?

perceptual-motor approach

Providing a written justification for why an employee who has performed ineffectively should be disciplined is a part of _____.

performance appraisal

Which of the following is true about the Six Sigma process

the process involves measuring, analyzing, improving, and controlling processes.

_____ refers to the degree to which work units are grouped based on functional similarity or similarity of work flow.

Departmentalization

Organizations focus on facilities and systems during the _____ stage in a work-unit activity analysis.

Equipment

_____ is concerned with examining the interface between individuals' physiological characteristics and the physical work environment.

Ergonomics

trade secrets is an example of ______ capital.

Intellectual

The skills and motivation of a company's ___ labor force determine the end for training and development practices and the effectiveness of the company's compensation and reward systems.

Internal

Exporting jobs from developed to less developed countries is known as ____.

Offshoring

Besides interesting work, _____ are the most important incentives that companies can offer to its employees.

Pay and benefits

which of the following is true about a strategic architect?

Recognizes business trends and their impact on the business

________ involves usage of quantitative and scientific methods to analyze data from human resource databases.

Workforce analytics

traditionally, the HRM department was primarily a

administrative expert

which of the following structures combines a work-flow departmentalization scheme with relatively low levels of centralization?

divisional structures