human relations

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A manager assigns merit raises to employees based on performance. An employee comes to the manager to complain about not getting a higher merit raise. Which of the following is an adult response?

"Bill got a larger merit raise than I did. Will you please explain what Bill does that I don't so that I can do better the next round?"

Which of the following phrases will a passive person most likely use?

"I don't want to bother you, but..."

The Rotary International four-way ethics test asks all of the following EXCEPT,

'Does it break any laws?'

Systems effect

-A system is a set of two or more interactive elements -The systems approach focuses on the whole system -emphasis is on the relationship between its parts Systems effect -all people in the organization are affected by at least one other person -each person affects the whole group/organization -The organization's performance is based on the combined performance of each individual and group -The destructive behavior of one individual/ group hurts other groups, departments, and in turn the organization -Ignoring a human relations problem will not make it go away; it will allow it to poison the rest of the organization

Bias in perception

-Stereotypes- the process of generalizing the behavior of all members of a group. -Frame of Reference-We see things from our own point of view -Expectations- We see what we EXPECT to see -Selective Exposure- We see what we WANT to see -Interest- We perceive more accurately when we are interested in the subject -Projection- We protect ourselves by seeing our own flaws in others.[ it makes us feel better about ourselves]

Current & future challenges in the 21st century

1)Globalization, change, innovation & speed 2)technology 3)diversity 4)learning & knowledge 5)ethics 6)crisis

3 myths about HR

1)Technical skills are more important than HR skills 2) it's common sense 3) leaders are born not made

10 HR guidelines are

1)be optimistic 2)be positive 3)be genuinely interested in other people 4)smile &de develop a sense of humor 5)call people by name 6)listen to people 7)help others 8)think before you act 9)apologize 10)create win-win situations

3 alternatives when deciding to resolve hr problems

1)change the other person 2)change the situation 3)change yourself

Three Levels of Moral Development

1. Preconvention Self-interest motivates behavior to meet one's own needs to gain rewards while following rules and obedient to authority to avoid punishment. 2. Conventional Living up to expectations of acceptable behavior defined by others motivates behavior to fulfill duties and obligations. Common for followers to copy the behavior of the leaders and group. 3. Post conventional Behavior is motivated by universal principles of right and wrong, regardless of the expectations of the leader or group. One seeks to balance the concerns for self with those of others and the common good.

Five Response Styles

1.Advising-good when you are asked for advice 2.Diverting-changing the subject; good to avoid arguments or end communication 3.Probing-getting more information; good early in communication to make sure you understand others' POV 4.Reassuring-supportive comment; good when other person needs motivation or is low in confidence 5.Reflecting-paraphrasing; good to convey understanding and show that you are listening. NOT the same as agreeing. ["So you think I should just give you an A. Is that correct?"]

Three levels of listening

1.Marginal- The receiver does not listen carefully. The message is not heard or understood with mutual agreement 2.Evaluation- The receiver listens carefully until hearing something that is not accepted. Listening ends and the response to the incomplete message is developed. 3.Projective- The receiver listens without evaluation to the full message, attempting to understand the sender's viewpoint.

Why Common Approaches to Getting Feedback Don't Work

1.They feel ignorant 2.They are ignorant 3.Receivers are reluctant to point out the sender's ignorance.

Types of feedback and ways to get it

360 degree feedback- downward from the supervisor, laterally from peers or coworkers, upward from subordinates, and inwardly from the person getting the feedback. 1.Be open to feedback 2.Be aware of nonverbal communication 3.Ask questions 4.Paraphrasing

Emotional Intelligence (EI) is _______ of the difference between high performers and average performers.

90 percent

coalition

A coalition is a short-term network used to meet an objective.

The system effect

A set of two or more interactive elements.

"I am willing to pay up to $5,000 for the car, but not more than that." Which of the following is this an example of?

A target objective

Michelle has a packed schedule for the entire week. Her colleague asks her to help with the induction program scheduled for the company's new recruits. Michelle agrees to help. Which of the following conflict management styles is Michelle using?

Accommodating

2)Child (adapted & natural)

Adapted •Confrontational advising responses that show fear, anger, finger-pointing or rebelliousness. •Managers should avoid behaving from this ego state. •Tends to cause employees to become emotional •Ex- "Did you see the new work schedule? It's totally not fair! I hate they way they do the weekends!" Natural •Probing responses that demonstrate curiosity, fun, creativity. •Managers tend not to operate from this ego state, although to create a sense of fun & energy, one might on occasion. •Ex- "I'm closing again this Friday. Oh well, it's more relaxed on weekends anyway...they let us blast the music while we close down. It's actually kinda fun."

The process of comparing oneself to others who are worst.

Advantageous comparison

"I think you need to inform Jack's parents about his behavior instead of counseling him yourself." Identify the response style in this statement.

Advising

_____ comes primarily through the adapted child and the critical parent ego states.

Aggressiveness

How often must one review their career objectives and check one's progress?

At least once a year

Is a strong belief or feeling toward people, things, and situations.

Attitude •They are primarily developed through experiences. •People interpret our attitudes by our behavior.

The process of claiming that the victim deserved whatever happened, or the unethical behavior was caused by someone else's behavior.

Attribution of blame

"Sam, make sure you reach the office no later than 8 am tomorrow." According to the leadership continuum, which of the following leadership styles does the statement reveal?

Autocratic

You've been promoted from being an employee in one department to becoming the supervisor in another. The supervisor you are replacing did not succeed in getting much work done because he let employees make ongoing decisions. Production declined in recent months and that is why you got the job. As a situational manager, which management style should you use?

Autocratic

bargaining

Bargaining includes (1) developing rapport and focusing on obstacles, not on the person, (2) letting the other party make the first offer, (3) listening and asking questions to focus on meeting the other party's needs, (4) not being too quick to give in, and (5) asking for something in return.

Which of the following helps one deal with the anger of others?

Being empathic and using reflecting statements

Which of the following is the best way to resolve human relations problems?

Change yourself

_____ enables a company to tap into raw computing power, storage, software applications, and data from large data centers over the Internet.

Cloud computing

Three colleagues have been given the responsibility of coming up with a policy regarding Internet use during working hours. All of them have different opinions about what it should entail. What would be the appropriate conflict management style to use in this case?

Collaborating

Communication process

Communication Process 1.Sender Encodes-Puts in form for receiver to understand 2.Sender Transmits- Deliver the message to receiver 3.Receiver Decodes-Receiver extracts meaning from message 4.Feedback possible-Depending on transmission channel used

"Please review these figures by Monday and give me a report." "I'll have it ready first thing in the morning." Which of the following transactions is this an example of?

Complementary

Keeping in mind the uncertain economic conditions, the workers at a steel plant agree to a lower wage package in exchange for job security. What type of conflict management style is this?

Compromising

Group behavior

Consists of the things two or more people do & say as they interact

Individual behavior

Consists of the things we do alone

As a supervisor, you spend little time telling employees what to do and most of the time encouraging them to do a good job. However, at the present time your employees have fallen behind schedule on an important project, which is due soon. As a situational manager, which management style should you use?

Consultative

Which of the following demonstrates high task-high relationship behavior, using a closed presentation for the task with an open elicitation for the relationship?

Consultative communication style

Goal of human relations

Create a win-win situation by: -satisfying employee needswhile achieving organizational objectives -Win-win situation:occurs when the organization and the employees get what they want -This is not easy-The ongoing conflict for managers...especially new managers

1)Parent (critical & sympathetic)

Critical -Advising responses that are judgmental, opinionated and disapproving -Managers using autocratic style tend to be in this ego state EX- "Why on Earth would you format the report that way? This looks ridiculous!" Sympathetic •Reassuring responses that are consoling, nurturing and protecting. •Managers in consultative and participative style tend to be in this ego state. EX-"Hmmm. That's not what I was expecting. Let see if we can make it better."

The system approach

Developed by Russell Ackoff, focuses on the whole system with emphasis on the relationships between its parts

Which of the following helps one get rid of anger?

Developing positive affirmations

The process of a group engaging in unethical behavior with no one person being held responsible

Diffusion of responsibility

process of blaming one's unethical behavior on others.

Displacement of responsibility

The process of minimizing the harm caused by the unethical behavior.

Disregard or distortion of consequences

distributive bargaining

Distributive bargaining is negotiating over shares of a fixed pie; it creates a win-lose situation.

Diversity

Due to globalization, diversity becomes more important. You need to understand how to work with people around the world

The father of human relations

Elton Mayo Hawthorne effect - refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in work Other key conclusions from his studies: -Employees have many needs beyond those satisfied by money -Informal work groups have a powerful influence within the organization -Supervisor-employee human relations affects the quality and quantity of employee output -Many employee needs are satisfied off the job -Employee relations affect employee performance

"The father of human relations"

Elton Mayo (mid 1920s-early 1930s Elton Mayo & his associates conducted studies at the Western Hawthorn Plant. The studies became a landmark in hr field

Which of the following requires the expression of feeling through desired behavior?

Emotional labor

_____ is the ability to understand and relate to another's situation and feelings.

Empathic listening

In which of the following situations would a participative supervisory style be used?

Employees high in ability but lacking self-confidence or motivatio

Which of the following is a major recommendation of the ERG theory?

Employees lower-level needs must be met

Ethics

Ethics- Refers to the moral standard of right and wrong behavior. Ethical behavior is affected by: -Personality traits and attitudes -Moral development -The situation •Universalism - Make the same ethical decisions across countries. •Relativism - Decisions are made based on the ethical standard of the country. •MNCs can choose their level of global corporate social responsibility (GCSR).

The process of using "cosmetic" words to make the behavior sound acceptable.

Euphemistic labeling

"Let me think over what you said and I'll let you know my opinion." Which of the following listening tips is the speaker applying?

Evaluating after listening

Controlling Stress (5 tools)

Exercise (70% of Americans don't exercise regularly) Nutrition Relaxation (most adults need 7-8 hours of sleep per day) Support System Positive Thinking

A systems effect occurs when the organization & the employee get what they want

F

Human relations is just common sense T/F

F

Under the Hawthorne effect, all the people in the organization are affected by at least one other person & each person affects the whole group or organization. T/F

F (systems effect)

"I've never done this job before." Which of the following resistance to change is reflected from this statement?

Facts about self

"I spent all day yesterday doing this job. It's not my turn today." Which of the folloiwng sources of resistance does this statement represent?

Facts about the work environment

"I was only doing what I was told to do by my boss," Ralph told the authorities when he was caught manipulating the balance sheet. This is an example of attribution of blame.

False

A manager who thinks it is OK to give bribes when doing business in a county where that behavior is acceptable would be operating under universalism.

False

Most managers should leave about 25 percent of their week unscheduled to allow for unexpected events.

False

The Galatea effect states that supervisors' attitudes and expectations of employees and how they treat them largely determine their performance.

False

Theory Y explains how individuals perceive the causes of behavior, which in turn affects their subsequent choices and behaviors.

False

Values are developed much differently than attitudes.

False

Your intelligence level has no effect on your personality.

False

Conflict management styles

Forcing- Attempts to resolve conflict by using aggressive behavior Avoiding- Attempts to passively ignore the conflict rather than resolve it Accommodating- Attempts to resolve conflict by passively giving in to the other party Compromising- Attempts to resolve the conflict through assertive give-and-take concessions Collaborating- Assertively attempts to jointly resolve the conflict with the best solution agreeable to all parties.The problem-solving style

"The father of scientific management" focused on analyzing & redesigning jobs more efficiently in the late 1800/ early 1900s which led to mass production. Assumed that workers always acted rationally & motivated by money. Failed to recognize the social needs of employees & put in isolated jobs

Frederick Taylor

Father of Scientific Management

Fredrick Taylor

"My team is having some problems getting along. They are highly committed and are putting in a lot of effort but still do not have the competence to achieve the task." Which of the following group development stages are they in?

GDS1

Organization's are created to produce

Goods & services for the larger society

Human relations take place at what levels of behavior?

Group & organizational

Organization

Group of people working to achieve one or more objective

Technology

Has enabled the innovation & speed we have now in the global economy; the rate of the technology change will not slow down. Because technology is created by people, they have to use it effectively to compete

Which of the following denotes a selling leadership style?

High task, high relationship

All of the following are questions you should ask when determining task priority EXCEPT:

How much time will it take to complete the task?

means interactions with people

Human Relations

What fuels behavior

Human relations

___________ skills represent the single biggest reason for career success or failure

Human relations

Crisis

In the wake of 9-11-2001 organizations have developed plans to prevent or deal with crisis that may occur. Safety & security issues have led to new human relations behaviors

3 levels of behavior

Individual, group, organizational

integrative bargaining

Integrative bargaining is negotiation to give everyone a good deal; it creates a win-win situation.

Human relations

Interactions among people

"between"- between people, as are human relation. The ability to work well with a diversity of people. Also called relationship management. How well do you work with others? People with interpersonal skills have the ability to initiate, build, and maintain relationships, to see things from the other person's point of view, and to understand and meet others' expectations. Also they have good communication and conflict resolution skills.

Interpersonal skills

are within the individual and include characteristics such as personality, attitudes, self concept, and integrity. Also are called self- management abilities. Do you need close supervision or can you manage yourself? The foundation for which management careers are built.

Intrapersonal skills

Self efficacy

Is your belief in your capability to perform in a specific situation. •It affects your effort, persistence, expressed interest, and the difficulty of goals you select.

Self concept

Is your overall attitude about yourself. •Also called as self-esteem and self-image. •Is your perception of yourself, which may not be the way others perceive you

Is a set of attitudes toward work.

Job satisfaction Job satisfaction survey - Process of determining employee attitudes about the job and work environment

The process of reinterpreting immoral behavior in terms of a higher purpose.

Justifications for Unethical Behavior

ability to influence others and work well in teams. You can be a leader without being a manager. Leadership skills include persistency and the ability to motivate others.

Leadership skills

One's belief as to where external or internal forces control one's destiny.

Locus of control: Internalizer: • Self-satisfied • Lower stress • Poor memory of failure Externalizer: • Give up more easily • Stressed • Unhappy

"I have complete confidence in you. I know you can complete this project by yourself and if you have any doubts, you can always consult me." Which quadrant of the two-dimensional leadership styles would this behavior reflect?

Low structure and high consideration

"I'd like you to word process a copy of this memo right away. It's a progress report to C.J. You know the details and status of the project, so write it up and then give it to me and I'll co-sign it." Which quadrant of the two-dimensional leadership styles would this behavior reflect?

Low structure and high consideration

"Compile the reports and put it on my desk by lunch time." Which quadrant of the two-dimensional leadership styles would this behavior reflect?

Low structure and low consideration

Which of the following is true about Theory X?

Managers with Theory X attitudes often do not trust their employees.

Ethics

Media coverage of Enron, WorldCom & other business scandals has heightened the need for ethical business practices, as well as new corporate government requirements

Myths of human relations

Myth 1: Technical skills are more important than human relations skills Myth 2: Human relations is just common sense Myth 3: Diversity is overemphasized Myth 4: Leaders are born, not made

negotiating

Negotiating is a process in which two or more parties have something the other wants and attempt to come to an exchange agreement.

negotiation planning

Negotiating planning includes research the other parties, setting objectives, anticipating questions and objections and preparing answers, and developing options and trade-offs.

networking

Networking is an ongoing process of building interconnected relationships for the purpose of politicking and socializing.

networks

Networks are clusters of people joined by a variety of links.

"Hey Alvin, do you get what I'm saying? Repeat to me what you are expected to do at the exact stroke of midnight?" Which of the following communication barriers is indicated by the statement?

Not listening

Which of the following are task roles?

Objective clarifiers

_____ refers to the way managers design their firm to achieve the organization's mission and goals.

Organizational structure

Which of the ofllowing supervisory styles is used during the resolution stage of group development?

Participative

You are considering delegating a new task to one of your best employees, Pete. However, Pete is hesitant to take on the new assignment. You are confident he can do it on his own. As a situational manager, which would be the best management style to use?

Participative

Understand the differences between Aggressive, Passive, Assertive and Passive-Aggressive Behavior

Passive speakers- Use self-limiting qualifying expressions without stating their position / needs Assertive speakers- State their position / needs without violating the rights of others •Generally the most productive behavior •Usually the most effective method of getting what you want while not taking advantage of others •Being assertive can create a win-win situation Aggressive speakers- State their position / needs while violating the rights of others using "you-messages" and absolutes

Which of the following is one of the main reasons for conflict?

People assume that their expectations match the ones others have.

a relatively stable set of traits that aids in explaining and predicting individual behavior.

Personality

Which of the followng needs are the most important to an individual?

Physiological needs

Supervisors' attitudes and expectations of employees and how they treat them largely determine their performance

Pygmalion effect

Which of the following do Americans tend to use to counter arguments or obstacles to closing the deal?

Rational persuasion tactic, using logical arguments with facts and figures

The total person approach

Realizes that an organization employs the whole person, not just his or her job skills -People play many roles ◦throughout their lives ◦throughout each day -Organizations are trying to give employees a better quality of work life

The total person approach

Realizes that an organization employs the whole person, not just his or her job skills.

Hawthorne effect

Refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work.

_____ statements paraphrase the message back to the sender to convey understanding and acceptance.

Reflecting

Which of the following actions of a manager is least likely to help his or her employees change their attitudes?

Refraining from providing consequences

"I give away raffle tickets to employees who have perfect attendance for a period of three months and announce the winners in the third month." Which of the following theories is represented by this statement?

Reinforcement Theory

Which of the following is a way to improve listening skills?

Repeating in your mind what the speaker is saying

Considered the 1st manager-entrepreneur to understand the needs to improve the work environment & the employees overall situation.

Robert Owen

"The real father " of personal administration

Robert Owen (1920, believed that profits would increase if employees worked shorter hours, were paid adequately & provided with sufficient food & housing

People with a high need for affiliation tend to be characterized as:

Seeking to belong

A person's belief of himself or herself as not being likeable, but in truth being actually liked by others, is an example of which one of the following?

Self-concept

Which of the following is true about values?

Society influences our value system over time.

_____ is the process of generalizing the behavior of all members of a group.

Stereotyping

Which of the following does a one-minute self-sell serve?

Stimulates conversation by asking for help in the area of support

Which of the following did Ghiselli identify as the most important trait for effective leadership?

Supervisory ability

These supervisors push for high production and do not care about the employees. Which leadership style do they use according to the leadership grid?

Sweatshop manager

Interpersonal skills is the ability to work well with a diversity of people T/F

T

The total person approach realizes that an organization employs the whole person, not just his/her job skills T/F

T

Donovan, a senior manager, is loved by his subordinates. He delegates assignments with very clear objectives and simplified processes. However, the directors of the company have curbed his authority to reward workers who perform well. According to Fiedler's contingency leadership theory model, which of the following leadership styles would be more suitable for Donovan to follow?

Task-oriented

"The boss wants to confirm the reservations for dinner at the Ritz." Which of the following is the most appropriate channel for this message?

Telephone

HR WIFM?

The better you can work w people the more successful you will be in your personal & professional life

Organizational behavior

The collective behavior of an organization's individuals & groups.

Performance

The extent to which expectations or objectives have been met. Meaningful when compared to past performance or performance of others within or outside the organization.

"My boss let me out early from work to see my son play in a football game. All I had to do was get all my work done for the day before I left Organization Common sense Organizational structure The goal of HR

The goal of HR

influencing process

The influencing process begins with an objective: ethical leadership, power, politics, networking, and negotiating are used to motivate others to help reach the objective; and through trust and creating a win-win situation for all parties, the objective is met.

Learning & knowledge

The key to success today is using knowledge effectively to continually innovate in order to compete in the new global economy

Focuses on improving learning and how knowledge is circulated throughout the organization. It questions old beliefs and ways of doing things, yet it makes the learning process as painless as possible.

The learning organization What it does: o Operate using the systems effect o Avoid making the same mistakes o Make continuous performance improvements o Share information

negotiating process

The negotiating process has three, and possibly four steps: (1) planning, (2) bargaining, (3) possibly a postponement, and (4) an agreement or no agreement.

networking interview process

The networking interview process includes these steps: (1) establish rapport - praise and read the person, (2) deliver the one-minute self-sell, (3) ask prepared questions (4) get additional contacts for your network, (5) ask your contacts how you might help them, and (6) follow up with a thank-you note and status report.

networking process

The networking process includes these tasks: (1) perform a self-assessment and set objectives, (2) create a one-minute self-sell, (3) develop a network, (4) conduct networking interviews, and (5) maintain the network.

one-minute self-sell

The one-minute self-sell is an opening statement used in networking that quickly summarizes your history and career plan and asks a question.

"You have to complete all assignments before you go on leave. You may have to extend your working hours." Which of the following leadership styles does the statement reflect?

The sweatshop manager

Globalization, change, innovation & speed

The trend toward globalization has clearly changed the speed & the way we do business today

Management attitudes

Theory X- hold that employees dislike work and must be closely supervised to get them to do their work. Theory Y- attitudes hold that employees like to work and do not need to be closely supervised to get them to do their work.

Which of the following objectives is set using the Douglas model?

To complete 100 pages of the novel by the 24th of this month

Goal of human relations

To create a win win situation by satisfying employee needs while achieving organizational objectives. The organization & employee both get what they want

Donna is allowed to go home an hour earlier than the rest of us as her babysitter leaves at four.

Total person approach

A way to understand interpersonal dynamics

Transaction Analysis

People often justify their unethical behavior to protect their self-concept.

True

Personality is associated with work attitude and behavior.

True

Values are more stable than attitudes.

True

Your personality type can affect how much stress you feel.

True

Personality types

Type A: •Fast Driving •Competitive •Impatient •Preoccupied with Work Type B: •Laid Back •Easy Going •Less Intense

Aaron is new in the company. There are 30 people on his floor. He is having problems remembering names

Use their name 2/3 times

_____ is the flow of information both up and down the chain of command.

Vertical communication

"Chris, I have completed the minutes of the meeting and put it on your desk. Please let me know if I have to correct some things in it." Identify the communication flow in this statement.

Vertical—upward

During a problem-solving discussion, Todd asked, "Why do we keep discussing these problems when they never go away? Don't we have a holiday on Friday?" Which of the following types of problem members does Todd belong to?

Wanderer

Behavior

What people do & say

Theory Z

William Ouchi (1980s) integrates common business practices in the US & Japan into one middle ground framework appropriate for use in the US

XYZ Model

XYZ model- Describes problem in terms of: •Behavior •Consequences •Feelings Ex- When students come to me at the end of the semester asking for "extra" points, it puts me in the position of giving them an unfair advantage over other students which makes me feel like they are asking me to cheat for them.

Which of the following is a secondary connection?

a friend's coworker

Integrative bargaining creates _______ situation

a win-win

Types of Transactions

a.Complimentary- Occur when the sender of the message gets the intended response from the receiver •Generally result in more effective communication b.Crossed- The sender does not get the expected response from the receiver •Results in surprise, disappointment, and hurt feelings for the sender of the message c.Ulterior- Occur when the words seem to be coming from one ego state, but in reality the words or behaviors are coming from another. •Sometimes when people don't know what they want or how to ask for it in a direct way, they resort to ulterior transactions •Best to avoid ulterior transactions because they tend to waste time

The _____ conflict style user attempts to resolve the conflict by passively giving in to the other party.

accommodating

The "primacy effect" ___________

all of the above

Cindy didn't say anything the first time Carl jostled her as they passed in the hall. On the way back, he did it again. This time, Cindy caught his eye, smiled, and said, "Carl, you should signal before crossing into my lane." Cindy's behavior is best described as _____.

assertive

When people stand up for their rights without violating the rights of others, they are using _____.

assertive behavior

The _____ conflict style user attempts to passively ignore the conflict rather than resolve it.

avoiding

A(n) ______ is the person responsible for the organizational development program.

change-agent

The _____ conflict style user assertively attempts to resolve the conflict with the best solution agreeable to all parties.

collaborating

The _____ style involves high-directive-high-supportive behavior and is appropriate when interacting with moderate-capability employees.

consultative

The _____ controls the conversation using advising responses.

critical parent

One of the primary reasons why conflict occurs is because people:

fail to make their expectations known to others.

Labor unions

forced management take care of employees

Parents and children tend to have a bias in perception due to their _____.

frame of reference

The production department just set a record for the highest number of units made in an eight hour period

group

The physical things in organizations have no meaning apart from human interaction.

how

WHAT you say is less important than ____ you say it.

how

Before interacting with another person, asking yourself how the other person might react to a particular situation and then observing his/her reaction may be one way to _____ human relations.

improve

The first step in responding to conflict resolution is to:

listen to and paraphrase the problem using the XYZ model.

A leader uses a participating style when his followers' maturity level is:

moderate to high.

"It's not really important, but I was wondering if I could talk to you about my annual raise." This is an example of a(n) _____ response.

passive

"Sure, I'll look over those numbers once again," said Sam walking out in a huff and slamming the door. This is a case of _____ behavior.

passive-aggressive

persons interpretation of reality.

perception

Jack gave the board of directors a presentation on the product launch plan for the new product. His presentation was highly appreciated as it covered most of the queries that the directors had about this launch

performance

If Jerry, is considered by his friends, as being an easygoing, friendly person, what aspect of Jerry would they be discussing?

personality

Impact of stressors and people's reactions to it depend on a person's _____ and _____ characteristics.

physical, psychological

At the _____ level of personal moral development, individuals make an effort to define moral principles regardless of the leader's or group's ethics.

postconventional

"Round earth complexities" in organizations include

power, ethnicity, gender

The Myers-Briggs Type Indicator (MBTI) model of personality identifies one's personality _____.

preference

Which of the following is a primary connection?

professional friend

"At the end of the session, you should be able to use the software to update your work." With which of the following steps of the training cycle is this statement best identified?

self objective

A team meeting called for in Company A decided on the deadline of a new, high-profile project to be 14 days from that day. Most of the team members, felt challenged and motivated. This could be attributed to the positive effect of _____.

stress

The _____ uses reassuring responses that are protecting, permitting, and consoling.

sympathetic parent

"The objective is to cut cost by 10%." Which of the following roles does this statement fulfull?

task role

"These are the two projects which I think need your expertise. Which one would you choose to work on first?" According to the leadership continuum, this is an example of a leadership style where:

the leader lets employees make a decision within set limits.

The meaning of communication changes depending on the context.

true

The study of organizational communication is the study of fundamental social processes that create and sustain the dominate structures of our society.

true

Another person's perception toward us (our image) is developed by all of the following EXCEPT,

upbringing

Self-Fulfilling Prophecy

when your expectations affect your success or failure

Which of the folloiwng ways would a blocker adopt to resist change?

wouldn't want to do it that way

Stress

• Positive Stress - Usually short-term - Can energize • Too Much Stress Affects - Health - Morale - Productivity - Efficiency - Absenteeism - Medical costs

Determinants of job satisfaction

• The work itself • Pay • Growth and upward mobility • Supervision • Coworkers • Attitude toward work

3)Adult (the most effective)

•Rational, thinking, and unemotional. Plans things out and thinks before acting. •Unemotional does not mean "un-invested"

The big five personality model

•Surgency- Leadership and extroversion •Agreeableness- Getting along with others •Adjustment- Emotional stability; self-control, calmness •Conscientiousness- Achievement, responsible, organized •Openness to Experience- Willing to change and try new things


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Μαθαίνω τα σχήματα με ...ρίμες!!

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