human relations
A manager assigns merit raises to employees based on performance. An employee comes to the manager to complain about not getting a higher merit raise. Which of the following is an adult response?
"Bill got a larger merit raise than I did. Will you please explain what Bill does that I don't so that I can do better the next round?"
Which of the following phrases will a passive person most likely use?
"I don't want to bother you, but..."
The Rotary International four-way ethics test asks all of the following EXCEPT,
'Does it break any laws?'
Systems effect
-A system is a set of two or more interactive elements -The systems approach focuses on the whole system -emphasis is on the relationship between its parts Systems effect -all people in the organization are affected by at least one other person -each person affects the whole group/organization -The organization's performance is based on the combined performance of each individual and group -The destructive behavior of one individual/ group hurts other groups, departments, and in turn the organization -Ignoring a human relations problem will not make it go away; it will allow it to poison the rest of the organization
Bias in perception
-Stereotypes- the process of generalizing the behavior of all members of a group. -Frame of Reference-We see things from our own point of view -Expectations- We see what we EXPECT to see -Selective Exposure- We see what we WANT to see -Interest- We perceive more accurately when we are interested in the subject -Projection- We protect ourselves by seeing our own flaws in others.[ it makes us feel better about ourselves]
Current & future challenges in the 21st century
1)Globalization, change, innovation & speed 2)technology 3)diversity 4)learning & knowledge 5)ethics 6)crisis
3 myths about HR
1)Technical skills are more important than HR skills 2) it's common sense 3) leaders are born not made
10 HR guidelines are
1)be optimistic 2)be positive 3)be genuinely interested in other people 4)smile &de develop a sense of humor 5)call people by name 6)listen to people 7)help others 8)think before you act 9)apologize 10)create win-win situations
3 alternatives when deciding to resolve hr problems
1)change the other person 2)change the situation 3)change yourself
Three Levels of Moral Development
1. Preconvention Self-interest motivates behavior to meet one's own needs to gain rewards while following rules and obedient to authority to avoid punishment. 2. Conventional Living up to expectations of acceptable behavior defined by others motivates behavior to fulfill duties and obligations. Common for followers to copy the behavior of the leaders and group. 3. Post conventional Behavior is motivated by universal principles of right and wrong, regardless of the expectations of the leader or group. One seeks to balance the concerns for self with those of others and the common good.
Five Response Styles
1.Advising-good when you are asked for advice 2.Diverting-changing the subject; good to avoid arguments or end communication 3.Probing-getting more information; good early in communication to make sure you understand others' POV 4.Reassuring-supportive comment; good when other person needs motivation or is low in confidence 5.Reflecting-paraphrasing; good to convey understanding and show that you are listening. NOT the same as agreeing. ["So you think I should just give you an A. Is that correct?"]
Three levels of listening
1.Marginal- The receiver does not listen carefully. The message is not heard or understood with mutual agreement 2.Evaluation- The receiver listens carefully until hearing something that is not accepted. Listening ends and the response to the incomplete message is developed. 3.Projective- The receiver listens without evaluation to the full message, attempting to understand the sender's viewpoint.
Why Common Approaches to Getting Feedback Don't Work
1.They feel ignorant 2.They are ignorant 3.Receivers are reluctant to point out the sender's ignorance.
Types of feedback and ways to get it
360 degree feedback- downward from the supervisor, laterally from peers or coworkers, upward from subordinates, and inwardly from the person getting the feedback. 1.Be open to feedback 2.Be aware of nonverbal communication 3.Ask questions 4.Paraphrasing
Emotional Intelligence (EI) is _______ of the difference between high performers and average performers.
90 percent
coalition
A coalition is a short-term network used to meet an objective.
The system effect
A set of two or more interactive elements.
"I am willing to pay up to $5,000 for the car, but not more than that." Which of the following is this an example of?
A target objective
Michelle has a packed schedule for the entire week. Her colleague asks her to help with the induction program scheduled for the company's new recruits. Michelle agrees to help. Which of the following conflict management styles is Michelle using?
Accommodating
2)Child (adapted & natural)
Adapted •Confrontational advising responses that show fear, anger, finger-pointing or rebelliousness. •Managers should avoid behaving from this ego state. •Tends to cause employees to become emotional •Ex- "Did you see the new work schedule? It's totally not fair! I hate they way they do the weekends!" Natural •Probing responses that demonstrate curiosity, fun, creativity. •Managers tend not to operate from this ego state, although to create a sense of fun & energy, one might on occasion. •Ex- "I'm closing again this Friday. Oh well, it's more relaxed on weekends anyway...they let us blast the music while we close down. It's actually kinda fun."
The process of comparing oneself to others who are worst.
Advantageous comparison
"I think you need to inform Jack's parents about his behavior instead of counseling him yourself." Identify the response style in this statement.
Advising
_____ comes primarily through the adapted child and the critical parent ego states.
Aggressiveness
How often must one review their career objectives and check one's progress?
At least once a year
Is a strong belief or feeling toward people, things, and situations.
Attitude •They are primarily developed through experiences. •People interpret our attitudes by our behavior.
The process of claiming that the victim deserved whatever happened, or the unethical behavior was caused by someone else's behavior.
Attribution of blame
"Sam, make sure you reach the office no later than 8 am tomorrow." According to the leadership continuum, which of the following leadership styles does the statement reveal?
Autocratic
You've been promoted from being an employee in one department to becoming the supervisor in another. The supervisor you are replacing did not succeed in getting much work done because he let employees make ongoing decisions. Production declined in recent months and that is why you got the job. As a situational manager, which management style should you use?
Autocratic
bargaining
Bargaining includes (1) developing rapport and focusing on obstacles, not on the person, (2) letting the other party make the first offer, (3) listening and asking questions to focus on meeting the other party's needs, (4) not being too quick to give in, and (5) asking for something in return.
Which of the following helps one deal with the anger of others?
Being empathic and using reflecting statements
Which of the following is the best way to resolve human relations problems?
Change yourself
_____ enables a company to tap into raw computing power, storage, software applications, and data from large data centers over the Internet.
Cloud computing
Three colleagues have been given the responsibility of coming up with a policy regarding Internet use during working hours. All of them have different opinions about what it should entail. What would be the appropriate conflict management style to use in this case?
Collaborating
Communication process
Communication Process 1.Sender Encodes-Puts in form for receiver to understand 2.Sender Transmits- Deliver the message to receiver 3.Receiver Decodes-Receiver extracts meaning from message 4.Feedback possible-Depending on transmission channel used
"Please review these figures by Monday and give me a report." "I'll have it ready first thing in the morning." Which of the following transactions is this an example of?
Complementary
Keeping in mind the uncertain economic conditions, the workers at a steel plant agree to a lower wage package in exchange for job security. What type of conflict management style is this?
Compromising
Group behavior
Consists of the things two or more people do & say as they interact
Individual behavior
Consists of the things we do alone
As a supervisor, you spend little time telling employees what to do and most of the time encouraging them to do a good job. However, at the present time your employees have fallen behind schedule on an important project, which is due soon. As a situational manager, which management style should you use?
Consultative
Which of the following demonstrates high task-high relationship behavior, using a closed presentation for the task with an open elicitation for the relationship?
Consultative communication style
Goal of human relations
Create a win-win situation by: -satisfying employee needswhile achieving organizational objectives -Win-win situation:occurs when the organization and the employees get what they want -This is not easy-The ongoing conflict for managers...especially new managers
1)Parent (critical & sympathetic)
Critical -Advising responses that are judgmental, opinionated and disapproving -Managers using autocratic style tend to be in this ego state EX- "Why on Earth would you format the report that way? This looks ridiculous!" Sympathetic •Reassuring responses that are consoling, nurturing and protecting. •Managers in consultative and participative style tend to be in this ego state. EX-"Hmmm. That's not what I was expecting. Let see if we can make it better."
The system approach
Developed by Russell Ackoff, focuses on the whole system with emphasis on the relationships between its parts
Which of the following helps one get rid of anger?
Developing positive affirmations
The process of a group engaging in unethical behavior with no one person being held responsible
Diffusion of responsibility
process of blaming one's unethical behavior on others.
Displacement of responsibility
The process of minimizing the harm caused by the unethical behavior.
Disregard or distortion of consequences
distributive bargaining
Distributive bargaining is negotiating over shares of a fixed pie; it creates a win-lose situation.
Diversity
Due to globalization, diversity becomes more important. You need to understand how to work with people around the world
The father of human relations
Elton Mayo Hawthorne effect - refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in work Other key conclusions from his studies: -Employees have many needs beyond those satisfied by money -Informal work groups have a powerful influence within the organization -Supervisor-employee human relations affects the quality and quantity of employee output -Many employee needs are satisfied off the job -Employee relations affect employee performance
"The father of human relations"
Elton Mayo (mid 1920s-early 1930s Elton Mayo & his associates conducted studies at the Western Hawthorn Plant. The studies became a landmark in hr field
Which of the following requires the expression of feeling through desired behavior?
Emotional labor
_____ is the ability to understand and relate to another's situation and feelings.
Empathic listening
In which of the following situations would a participative supervisory style be used?
Employees high in ability but lacking self-confidence or motivatio
Which of the following is a major recommendation of the ERG theory?
Employees lower-level needs must be met
Ethics
Ethics- Refers to the moral standard of right and wrong behavior. Ethical behavior is affected by: -Personality traits and attitudes -Moral development -The situation •Universalism - Make the same ethical decisions across countries. •Relativism - Decisions are made based on the ethical standard of the country. •MNCs can choose their level of global corporate social responsibility (GCSR).
The process of using "cosmetic" words to make the behavior sound acceptable.
Euphemistic labeling
"Let me think over what you said and I'll let you know my opinion." Which of the following listening tips is the speaker applying?
Evaluating after listening
Controlling Stress (5 tools)
Exercise (70% of Americans don't exercise regularly) Nutrition Relaxation (most adults need 7-8 hours of sleep per day) Support System Positive Thinking
A systems effect occurs when the organization & the employee get what they want
F
Human relations is just common sense T/F
F
Under the Hawthorne effect, all the people in the organization are affected by at least one other person & each person affects the whole group or organization. T/F
F (systems effect)
"I've never done this job before." Which of the following resistance to change is reflected from this statement?
Facts about self
"I spent all day yesterday doing this job. It's not my turn today." Which of the folloiwng sources of resistance does this statement represent?
Facts about the work environment
"I was only doing what I was told to do by my boss," Ralph told the authorities when he was caught manipulating the balance sheet. This is an example of attribution of blame.
False
A manager who thinks it is OK to give bribes when doing business in a county where that behavior is acceptable would be operating under universalism.
False
Most managers should leave about 25 percent of their week unscheduled to allow for unexpected events.
False
The Galatea effect states that supervisors' attitudes and expectations of employees and how they treat them largely determine their performance.
False
Theory Y explains how individuals perceive the causes of behavior, which in turn affects their subsequent choices and behaviors.
False
Values are developed much differently than attitudes.
False
Your intelligence level has no effect on your personality.
False
Conflict management styles
Forcing- Attempts to resolve conflict by using aggressive behavior Avoiding- Attempts to passively ignore the conflict rather than resolve it Accommodating- Attempts to resolve conflict by passively giving in to the other party Compromising- Attempts to resolve the conflict through assertive give-and-take concessions Collaborating- Assertively attempts to jointly resolve the conflict with the best solution agreeable to all parties.The problem-solving style
"The father of scientific management" focused on analyzing & redesigning jobs more efficiently in the late 1800/ early 1900s which led to mass production. Assumed that workers always acted rationally & motivated by money. Failed to recognize the social needs of employees & put in isolated jobs
Frederick Taylor
Father of Scientific Management
Fredrick Taylor
"My team is having some problems getting along. They are highly committed and are putting in a lot of effort but still do not have the competence to achieve the task." Which of the following group development stages are they in?
GDS1
Organization's are created to produce
Goods & services for the larger society
Human relations take place at what levels of behavior?
Group & organizational
Organization
Group of people working to achieve one or more objective
Technology
Has enabled the innovation & speed we have now in the global economy; the rate of the technology change will not slow down. Because technology is created by people, they have to use it effectively to compete
Which of the following denotes a selling leadership style?
High task, high relationship
All of the following are questions you should ask when determining task priority EXCEPT:
How much time will it take to complete the task?
means interactions with people
Human Relations
What fuels behavior
Human relations
___________ skills represent the single biggest reason for career success or failure
Human relations
Crisis
In the wake of 9-11-2001 organizations have developed plans to prevent or deal with crisis that may occur. Safety & security issues have led to new human relations behaviors
3 levels of behavior
Individual, group, organizational
integrative bargaining
Integrative bargaining is negotiation to give everyone a good deal; it creates a win-win situation.
Human relations
Interactions among people
"between"- between people, as are human relation. The ability to work well with a diversity of people. Also called relationship management. How well do you work with others? People with interpersonal skills have the ability to initiate, build, and maintain relationships, to see things from the other person's point of view, and to understand and meet others' expectations. Also they have good communication and conflict resolution skills.
Interpersonal skills
are within the individual and include characteristics such as personality, attitudes, self concept, and integrity. Also are called self- management abilities. Do you need close supervision or can you manage yourself? The foundation for which management careers are built.
Intrapersonal skills
Self efficacy
Is your belief in your capability to perform in a specific situation. •It affects your effort, persistence, expressed interest, and the difficulty of goals you select.
Self concept
Is your overall attitude about yourself. •Also called as self-esteem and self-image. •Is your perception of yourself, which may not be the way others perceive you
Is a set of attitudes toward work.
Job satisfaction Job satisfaction survey - Process of determining employee attitudes about the job and work environment
The process of reinterpreting immoral behavior in terms of a higher purpose.
Justifications for Unethical Behavior
ability to influence others and work well in teams. You can be a leader without being a manager. Leadership skills include persistency and the ability to motivate others.
Leadership skills
One's belief as to where external or internal forces control one's destiny.
Locus of control: Internalizer: • Self-satisfied • Lower stress • Poor memory of failure Externalizer: • Give up more easily • Stressed • Unhappy
"I have complete confidence in you. I know you can complete this project by yourself and if you have any doubts, you can always consult me." Which quadrant of the two-dimensional leadership styles would this behavior reflect?
Low structure and high consideration
"I'd like you to word process a copy of this memo right away. It's a progress report to C.J. You know the details and status of the project, so write it up and then give it to me and I'll co-sign it." Which quadrant of the two-dimensional leadership styles would this behavior reflect?
Low structure and high consideration
"Compile the reports and put it on my desk by lunch time." Which quadrant of the two-dimensional leadership styles would this behavior reflect?
Low structure and low consideration
Which of the following is true about Theory X?
Managers with Theory X attitudes often do not trust their employees.
Ethics
Media coverage of Enron, WorldCom & other business scandals has heightened the need for ethical business practices, as well as new corporate government requirements
Myths of human relations
Myth 1: Technical skills are more important than human relations skills Myth 2: Human relations is just common sense Myth 3: Diversity is overemphasized Myth 4: Leaders are born, not made
negotiating
Negotiating is a process in which two or more parties have something the other wants and attempt to come to an exchange agreement.
negotiation planning
Negotiating planning includes research the other parties, setting objectives, anticipating questions and objections and preparing answers, and developing options and trade-offs.
networking
Networking is an ongoing process of building interconnected relationships for the purpose of politicking and socializing.
networks
Networks are clusters of people joined by a variety of links.
"Hey Alvin, do you get what I'm saying? Repeat to me what you are expected to do at the exact stroke of midnight?" Which of the following communication barriers is indicated by the statement?
Not listening
Which of the following are task roles?
Objective clarifiers
_____ refers to the way managers design their firm to achieve the organization's mission and goals.
Organizational structure
Which of the ofllowing supervisory styles is used during the resolution stage of group development?
Participative
You are considering delegating a new task to one of your best employees, Pete. However, Pete is hesitant to take on the new assignment. You are confident he can do it on his own. As a situational manager, which would be the best management style to use?
Participative
Understand the differences between Aggressive, Passive, Assertive and Passive-Aggressive Behavior
Passive speakers- Use self-limiting qualifying expressions without stating their position / needs Assertive speakers- State their position / needs without violating the rights of others •Generally the most productive behavior •Usually the most effective method of getting what you want while not taking advantage of others •Being assertive can create a win-win situation Aggressive speakers- State their position / needs while violating the rights of others using "you-messages" and absolutes
Which of the following is one of the main reasons for conflict?
People assume that their expectations match the ones others have.
a relatively stable set of traits that aids in explaining and predicting individual behavior.
Personality
Which of the followng needs are the most important to an individual?
Physiological needs
Supervisors' attitudes and expectations of employees and how they treat them largely determine their performance
Pygmalion effect
Which of the following do Americans tend to use to counter arguments or obstacles to closing the deal?
Rational persuasion tactic, using logical arguments with facts and figures
The total person approach
Realizes that an organization employs the whole person, not just his or her job skills -People play many roles ◦throughout their lives ◦throughout each day -Organizations are trying to give employees a better quality of work life
The total person approach
Realizes that an organization employs the whole person, not just his or her job skills.
Hawthorne effect
Refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work.
_____ statements paraphrase the message back to the sender to convey understanding and acceptance.
Reflecting
Which of the following actions of a manager is least likely to help his or her employees change their attitudes?
Refraining from providing consequences
"I give away raffle tickets to employees who have perfect attendance for a period of three months and announce the winners in the third month." Which of the following theories is represented by this statement?
Reinforcement Theory
Which of the following is a way to improve listening skills?
Repeating in your mind what the speaker is saying
Considered the 1st manager-entrepreneur to understand the needs to improve the work environment & the employees overall situation.
Robert Owen
"The real father " of personal administration
Robert Owen (1920, believed that profits would increase if employees worked shorter hours, were paid adequately & provided with sufficient food & housing
People with a high need for affiliation tend to be characterized as:
Seeking to belong
A person's belief of himself or herself as not being likeable, but in truth being actually liked by others, is an example of which one of the following?
Self-concept
Which of the following is true about values?
Society influences our value system over time.
_____ is the process of generalizing the behavior of all members of a group.
Stereotyping
Which of the following does a one-minute self-sell serve?
Stimulates conversation by asking for help in the area of support
Which of the following did Ghiselli identify as the most important trait for effective leadership?
Supervisory ability
These supervisors push for high production and do not care about the employees. Which leadership style do they use according to the leadership grid?
Sweatshop manager
Interpersonal skills is the ability to work well with a diversity of people T/F
T
The total person approach realizes that an organization employs the whole person, not just his/her job skills T/F
T
Donovan, a senior manager, is loved by his subordinates. He delegates assignments with very clear objectives and simplified processes. However, the directors of the company have curbed his authority to reward workers who perform well. According to Fiedler's contingency leadership theory model, which of the following leadership styles would be more suitable for Donovan to follow?
Task-oriented
"The boss wants to confirm the reservations for dinner at the Ritz." Which of the following is the most appropriate channel for this message?
Telephone
HR WIFM?
The better you can work w people the more successful you will be in your personal & professional life
Organizational behavior
The collective behavior of an organization's individuals & groups.
Performance
The extent to which expectations or objectives have been met. Meaningful when compared to past performance or performance of others within or outside the organization.
"My boss let me out early from work to see my son play in a football game. All I had to do was get all my work done for the day before I left Organization Common sense Organizational structure The goal of HR
The goal of HR
influencing process
The influencing process begins with an objective: ethical leadership, power, politics, networking, and negotiating are used to motivate others to help reach the objective; and through trust and creating a win-win situation for all parties, the objective is met.
Learning & knowledge
The key to success today is using knowledge effectively to continually innovate in order to compete in the new global economy
Focuses on improving learning and how knowledge is circulated throughout the organization. It questions old beliefs and ways of doing things, yet it makes the learning process as painless as possible.
The learning organization What it does: o Operate using the systems effect o Avoid making the same mistakes o Make continuous performance improvements o Share information
negotiating process
The negotiating process has three, and possibly four steps: (1) planning, (2) bargaining, (3) possibly a postponement, and (4) an agreement or no agreement.
networking interview process
The networking interview process includes these steps: (1) establish rapport - praise and read the person, (2) deliver the one-minute self-sell, (3) ask prepared questions (4) get additional contacts for your network, (5) ask your contacts how you might help them, and (6) follow up with a thank-you note and status report.
networking process
The networking process includes these tasks: (1) perform a self-assessment and set objectives, (2) create a one-minute self-sell, (3) develop a network, (4) conduct networking interviews, and (5) maintain the network.
one-minute self-sell
The one-minute self-sell is an opening statement used in networking that quickly summarizes your history and career plan and asks a question.
"You have to complete all assignments before you go on leave. You may have to extend your working hours." Which of the following leadership styles does the statement reflect?
The sweatshop manager
Globalization, change, innovation & speed
The trend toward globalization has clearly changed the speed & the way we do business today
Management attitudes
Theory X- hold that employees dislike work and must be closely supervised to get them to do their work. Theory Y- attitudes hold that employees like to work and do not need to be closely supervised to get them to do their work.
Which of the following objectives is set using the Douglas model?
To complete 100 pages of the novel by the 24th of this month
Goal of human relations
To create a win win situation by satisfying employee needs while achieving organizational objectives. The organization & employee both get what they want
Donna is allowed to go home an hour earlier than the rest of us as her babysitter leaves at four.
Total person approach
A way to understand interpersonal dynamics
Transaction Analysis
People often justify their unethical behavior to protect their self-concept.
True
Personality is associated with work attitude and behavior.
True
Values are more stable than attitudes.
True
Your personality type can affect how much stress you feel.
True
Personality types
Type A: •Fast Driving •Competitive •Impatient •Preoccupied with Work Type B: •Laid Back •Easy Going •Less Intense
Aaron is new in the company. There are 30 people on his floor. He is having problems remembering names
Use their name 2/3 times
_____ is the flow of information both up and down the chain of command.
Vertical communication
"Chris, I have completed the minutes of the meeting and put it on your desk. Please let me know if I have to correct some things in it." Identify the communication flow in this statement.
Vertical—upward
During a problem-solving discussion, Todd asked, "Why do we keep discussing these problems when they never go away? Don't we have a holiday on Friday?" Which of the following types of problem members does Todd belong to?
Wanderer
Behavior
What people do & say
Theory Z
William Ouchi (1980s) integrates common business practices in the US & Japan into one middle ground framework appropriate for use in the US
XYZ Model
XYZ model- Describes problem in terms of: •Behavior •Consequences •Feelings Ex- When students come to me at the end of the semester asking for "extra" points, it puts me in the position of giving them an unfair advantage over other students which makes me feel like they are asking me to cheat for them.
Which of the following is a secondary connection?
a friend's coworker
Integrative bargaining creates _______ situation
a win-win
Types of Transactions
a.Complimentary- Occur when the sender of the message gets the intended response from the receiver •Generally result in more effective communication b.Crossed- The sender does not get the expected response from the receiver •Results in surprise, disappointment, and hurt feelings for the sender of the message c.Ulterior- Occur when the words seem to be coming from one ego state, but in reality the words or behaviors are coming from another. •Sometimes when people don't know what they want or how to ask for it in a direct way, they resort to ulterior transactions •Best to avoid ulterior transactions because they tend to waste time
The _____ conflict style user attempts to resolve the conflict by passively giving in to the other party.
accommodating
The "primacy effect" ___________
all of the above
Cindy didn't say anything the first time Carl jostled her as they passed in the hall. On the way back, he did it again. This time, Cindy caught his eye, smiled, and said, "Carl, you should signal before crossing into my lane." Cindy's behavior is best described as _____.
assertive
When people stand up for their rights without violating the rights of others, they are using _____.
assertive behavior
The _____ conflict style user attempts to passively ignore the conflict rather than resolve it.
avoiding
A(n) ______ is the person responsible for the organizational development program.
change-agent
The _____ conflict style user assertively attempts to resolve the conflict with the best solution agreeable to all parties.
collaborating
The _____ style involves high-directive-high-supportive behavior and is appropriate when interacting with moderate-capability employees.
consultative
The _____ controls the conversation using advising responses.
critical parent
One of the primary reasons why conflict occurs is because people:
fail to make their expectations known to others.
Labor unions
forced management take care of employees
Parents and children tend to have a bias in perception due to their _____.
frame of reference
The production department just set a record for the highest number of units made in an eight hour period
group
The physical things in organizations have no meaning apart from human interaction.
how
WHAT you say is less important than ____ you say it.
how
Before interacting with another person, asking yourself how the other person might react to a particular situation and then observing his/her reaction may be one way to _____ human relations.
improve
The first step in responding to conflict resolution is to:
listen to and paraphrase the problem using the XYZ model.
A leader uses a participating style when his followers' maturity level is:
moderate to high.
"It's not really important, but I was wondering if I could talk to you about my annual raise." This is an example of a(n) _____ response.
passive
"Sure, I'll look over those numbers once again," said Sam walking out in a huff and slamming the door. This is a case of _____ behavior.
passive-aggressive
persons interpretation of reality.
perception
Jack gave the board of directors a presentation on the product launch plan for the new product. His presentation was highly appreciated as it covered most of the queries that the directors had about this launch
performance
If Jerry, is considered by his friends, as being an easygoing, friendly person, what aspect of Jerry would they be discussing?
personality
Impact of stressors and people's reactions to it depend on a person's _____ and _____ characteristics.
physical, psychological
At the _____ level of personal moral development, individuals make an effort to define moral principles regardless of the leader's or group's ethics.
postconventional
"Round earth complexities" in organizations include
power, ethnicity, gender
The Myers-Briggs Type Indicator (MBTI) model of personality identifies one's personality _____.
preference
Which of the following is a primary connection?
professional friend
"At the end of the session, you should be able to use the software to update your work." With which of the following steps of the training cycle is this statement best identified?
self objective
A team meeting called for in Company A decided on the deadline of a new, high-profile project to be 14 days from that day. Most of the team members, felt challenged and motivated. This could be attributed to the positive effect of _____.
stress
The _____ uses reassuring responses that are protecting, permitting, and consoling.
sympathetic parent
"The objective is to cut cost by 10%." Which of the following roles does this statement fulfull?
task role
"These are the two projects which I think need your expertise. Which one would you choose to work on first?" According to the leadership continuum, this is an example of a leadership style where:
the leader lets employees make a decision within set limits.
The meaning of communication changes depending on the context.
true
The study of organizational communication is the study of fundamental social processes that create and sustain the dominate structures of our society.
true
Another person's perception toward us (our image) is developed by all of the following EXCEPT,
upbringing
Self-Fulfilling Prophecy
when your expectations affect your success or failure
Which of the folloiwng ways would a blocker adopt to resist change?
wouldn't want to do it that way
Stress
• Positive Stress - Usually short-term - Can energize • Too Much Stress Affects - Health - Morale - Productivity - Efficiency - Absenteeism - Medical costs
Determinants of job satisfaction
• The work itself • Pay • Growth and upward mobility • Supervision • Coworkers • Attitude toward work
3)Adult (the most effective)
•Rational, thinking, and unemotional. Plans things out and thinks before acting. •Unemotional does not mean "un-invested"
The big five personality model
•Surgency- Leadership and extroversion •Agreeableness- Getting along with others •Adjustment- Emotional stability; self-control, calmness •Conscientiousness- Achievement, responsible, organized •Openness to Experience- Willing to change and try new things
