Human Resource Management C232 - Practice Test

Solid HR professionals create a vision that others can follow, gather employee input, and believe in developing others. This concept is: A. business acumen B. transformational leadership C. change leadership D. charisma

B

The aim of ________ is to provide an adequate supply of appropriately qualified individuals to fill jobs in an organization? A. diversity assessment and training B. staffing C. succession planning D. human resource development

B

Landscape insurance, a company 5000 people strong, finds subject matter experts among its staff to provide monthly training on a variety of topics that relate to the strategic goals of the business. The main purpose of this action is to: A. save money B. save time C. share knowledge to impact business results D. build morale in the employees

C

Pauls pit stop, a 24/7 truck stop, has an assistant manager opening. the responsibilities include serving customers, assisting managers to keep facility well maintained and running smoothly. Which of the following candidate profiles is the best choice? A. Associate degree in business, outgoing personality, willing to work any shift B. experience in accounting, computer proficiency, work well independently C. experience in retail operations, ability to work as part of a team, proven vender relationship skills D. Bachelor's degree in Management, wiling to grow with the company, willing to relocate

C

The success of a job advertisement can best be judge by __________? A. the number of applicants produced B. survey results gained from those who responded C. the number of qualified applicants generated D. the time in which applicants responded

C

Which of the following are found in the job profile (choose 1 of the 2) A. job specification B. job advertisement C. job evaluation D. job description

D

Candidates profiles and job profiles are compared in the process called ___________. A. job matching B. job evaluation C. job analysis D. performance evaluation

A

Company XYZ, a global leader in plastics, recently decided to upgrade the performance appraisal process. They now gather feedback from teammates as part of the data considered in the evaluation. This form of performance appraisal is called: A. peer appraisal B. paired comparisons C. narrative essay D. forced distribution

A

Harris inc competes with other companies based on differentiation, presenting a unique set of IT services to its customers. In order to motivate employees to share ideas, they have a quarterly contest. the winner is the employee with the best idea based on dollars saved or dollars earned. The cash award given is: A. direct compensation B. indirect compensation C. fixed compensation D. targeted compensation

A

Reed hospital is proud to be one of two organizations in the Midwest region to offer robot-enhanced surgery. in the past year, multiple doctors have requested privileges to treat their patients at reed because of the adoption of this innovative technology. During a SWOT analysis, which of the four categories may discuss this result? A. strengths B. weaknesses C. opportunities D. threats

A

Teresa's RV and Boats has decided on the business objective of increased collaboration among employees. The HR manager has been asked to consider how compensation structure might help. Which of the following is the best method to implement? A. wage dividend B. merit raises C. cost of living raises D. increased commission

A

The Genetic Nondiscrimination Act (GINA) was passed to: A. prohibit discrimination in employment based on genetic pre-employment tests B. prohibit genetic information from being passed between health insurance providers and employers C. prohibit employers from reviewing genetic information D. prohibit "water cooler talk" regarding genetic information

A

The moral principle s and values that an individual uses to decide whether an action is appropriate are called A. ethics B. business ethics C. integrity D. judgments

A

The protected classes under Title VII are: A. race, color, religion, sex, national origin B. race, color, religion, sex, national origin, age, disability C. race, color, religion, sex, national origin, disability, sexual orientation D. race, color, religion, sex, national origin, age, disability, sexual orientation.

A

_____________occurs when an employer fails to check a candidate's background when the candidate had a history of violence. Then, the candidate, now an employee, inures someone on the job. A. negligent hiring B. negligent retention C. person/job fit D. negligence

A

A formal systematic means to identify the relative worth of jobs within a company is a _________? A. Pay survey B. Job Evaluation C. Banding D. Performance Evaluation

B

A performance appraisal method in which ratings of employees' performance are used to assign employees to pre-determined levels is called: A. straight ranking B. forced distribution C. paired comparisons D. alternate ranking

B

All of the following except one are characteristics of effective HR professionals (according to our online text): A. analytical ability B. psychological techniques C. customer focus D. political savvy

B

Among the traits most employers seek is the ability to keep commitments and that the new employee will fit the company culture. Which selection method best helps HR and management to assess these qualities? A. application B. interview C. job knowledge test D. background check

B

HR planning helps an organization in all of the following ways except one. Which is not a purpose of HR planning? A. to assist the company to forecast future workforce needs B. to ensure qualified employees are considered for promotion C. to translate goals and objectives into tactical programs and steps D. to identify knowledge, Skills and ability gaps in the workforce

B

Multiple changes in organizations and the world of work have influenced the importance of HR Management in today's companies. Which of the following is one of the trends? A. decreased employer concern about cost of human resources. B. Increased dysfunction in employees' personal and home lives C. increased simplicity of business technology and data D. decreased diversity of employee demographics

B

Pinpoint Accounting opened 6 months ago, prides itself in efficient and effective consultancy. as part of the hiring process, candidates are screened using a test with a hypothetical set of general ledger documents and a report with a few inaccuracies. The candidate is to find the errors. Use of this method holds which type of validity? A. empirical B. content C. construct D. predictive

B

Sandy works for premiere coaching services as HR manager. she been charged with hiring 10 executive coaches to expand the company's ability to serve its contracts. she decides to highlight the organization's flexible work schedule and collaborative culture in the recruiting advertisements. Sandy is using what? A. active marketing approach B. attraction action plan C. indirection compensation plan D. reduction plan

B

The law requires that two of the following protected groups receive consideration for reasonable accommodations? Which answer represents the correct two groups? A. age and disability B. disability and religion C. religion and gender D. gender and age

B

There are many rights that employees have under the public policy exception. Which of these is not protected under this concept? A. to attend jury duty B. to refuse to sign the employee handbook C. to file a discrimination claim D. to contact OSHA about a work hazard

B

Training in the workplace has the purpose of increasing knowledge, skills and abilities for an employee's current job position. A written test, after training, is a ___________level measure of training effectiveness. A. reaction B. learning C. results D. behavioral

B

Which of the following is not a developmental use of performance appraisals? A. discussing a career path B. making promotion decisions C. identifying training opportunities D. identifying strengths

B

Actions such as completing a salary survey, reviewing the vacation accrual policy, and filing audit data with the organizations retirement vendor represents which HR function? A. recruiting and selection B. employee relations C. compensation and benefits D. training and development

C

All of the following except one is indirect compensation. Which is not? A. reimbursement for college courses B. medical insurance coverage C. weekly wages D. discounted rate for a fitness center membership

C

Among the ways that HR impacts an organization's ethics, which of the following is not a critical action? A. collaborate with senior management to set ethics policies B. display behaviors that support an ethical culture C. review social media on all company candidates D. train others on values of the organization

C

An hourly wage is categorized as ____________, and a bonus is a form of ____________. A. an intrinsic reward, variable pay B. indirect compensation, direct compensation C. base pay, variable pay D. base pay, direct compensation

C

Andy is the HR Manager for Peak Enterprises. He's concerned because a couple of managers came to him to discuss overtime. The managers acknowledge that Peak is trying to avoid overtime, but 2 customer service reps Kirk and Angela are taking work home to complete on their own time. The employees have not been complaining. Which 2 of the four implicit HR objectives does Andy need to consider as most important in this situation? (choose of the correct 2) A. improve productivity B. improve quality of work/life balance C. ensure legal compliance D. ensure ethical behavior

C

Group incentives in company pay can foster teamwork and increase productivity. Which of the following offers payments to employees quarterly or annually, based on factors such as sales revenue? A. piecework B. stock options C. cash plan D. wage dividend

C

If a person took a test in December and scored 75, then took the same test again in March and scored 76 (statistically the same), then it can be reasonably determined that the exam is ___________. A. easy B. valid C. reliable D. criterion rich

C

In what order do the 4 steps of the HR planning process occur? A. HR Programming, Establishing HR Objectives and Policies, Control and Evaluation, Developing Data B. HR Programming, Developing Data, Control and Evaluation, Establishing HR Objectives and Policies C. Developing Data, Establishing HR Objectives and Policies, HR Programming,Control and Evaluation D. Establishing HR Objectives and Policies, HR Programming, Developing Data, Control and Evaluation

C

Julio is a data specialist for Vinny's grocery stores in Western States. His supervisor asks him to evaluate how many staff are needed for the upcoming holiday season. Julio decides to analyze the relationships between day of the week, work shift (3 shifts), sales, and labor demand. What technique should he use? A. Productivity ratios B. Linear Regression C. Multiple Linear Regression D. Stochastic Analysis

C

Which of the benefits are more likely to be true of external recruitment? (choose one of the two correct answers) A. allows positions to be filled more quickly and inexpensively B. supports diversity of the workforce C. provides a larger pool of job applicants D. encourages employee loyalty

C

Which of the following best describes a situation in which an implied contract occurred? A. Tamika signs a one year contract o provide tech support for a company B. the line supervisor gives Chris a glowing performance review C. the company CEO promises Rafka that he will be opening a new location in 3 years D. the employee handbook includes an at will policy and agreement

C

Which of the following is the appropriate order of the steps in the main model of training? A. assess, draft, develop, evaluation, initiation B. enhance, delegate, draft, analyze, implement C. assess, design, develop, implement, evaluate D. design, analyze, enhance, implement, delegate

C

Activities such as identifying the objectives of the training and determining what trainees need to know in advance are part of which stage in the ADDIE model? A. assessment B. development C. evaluation D. design

D

Affirmative action planning begins with analysis of the workplace and the available people in the community. All of the following categories except one is a historically disadvantaged group under this law. Which one is not? A. Asians B. people with disabilities C. African Americans D. Men

D

All of the following appraisal methods except one compare employee performance against other employees. Which one does not? A. straight ranking B. alternative ranking C. forced distribution D. narrative essay

D

Both Delphi Technique and Nominal Group Technique are __________? A. statistical methods to forecast labor demand B. judgmental methods to forecast labor supply C. statistical methods to forecast labor supply D. judgmental methods to forecast labor demand

D

Carlos is in advertising at a mid-size company named Smyrna Marketing. He lives there with generations of family, spearheaded by his Mexican grandfather. Smyrna has the opportunity to land a large national contract with a grocery corporation, expanding into spicier Mexican foods. As Carlos' manger, which of the following is the most appropriate action? A. Avoid putting Carlos on the team for the contract in order to avoid possible national origin discrimination B. approach Carlos about being on the team to honor his knowledge of Mexico C. choose Carlos for the team only if he has tenure at Smyrna because of the contract size D. invite Carlos and other to express interest in the contract

D

Charmagne, a mid-level manager at Propel Marketing Services, dreads December when performance reviews are due. She believes that employees should just do what is expected all year long; logically that makes sense. She tends to base the evaluations on the most recent three months' performance. Her actions impact the overall system because: A. She's not consistent in her approach B. she's disregarding the criteria established for the job C. her method isn't standardized D. her method is biased.

D

Lorain is an employee at Pinnacel Outdoor Center in the clothing department where she has been for 2 years. her new manager, Eileen, has been asking multiple times about going out after work for a beer. Lorain comes to you as the HR Manager and explains that she feels uncomfortable with Eileen's actions. What should you do? A. share with Lorain that this seems like a friendly attempt to get to know her B. refer Lorain to the employee handbook for proper procedures to follow C. tell Lorain about Eileen's boyfriend and dismiss the complaint D. Begin an investigation of the situation

D

Performance management has both administrative and developmental purposes. Which of the following are administrative uses? (choose 1 of the 2 correct answers) A. support progressive discipline B. discuss career paths C. set performance goals for the upcoming year D. document layoff decisions

D

Serena, the HR manager at National Hospital Consortium, has scheduled time to observe three emergency room nurses during their shifts this week. As part of an annual review of the accuracy of company job descriptions, serena is most likely involved in what step? A. job sharing B. job evaluation C. job structuring D. job analysis

D

The Civil Rights Act of 1964 cause all of the following except: A. encouraged employers to consider hiring minorities B. created the EEOC C. made it illegal to discriminate against people of different races and colors D. made it legal to establish quotas for minority hiring

D

Transfer of training increases with all of the following except: A. support from supervisors B. opportunity to use the training C. accountability for using newly learned skills on the job D. refresher classroom training

D