Human Resources Exam One Study

A _____ interview allows interviewer discretion in choosing the questions to be asked and generally includes open-ended questions about the candidate's strengths, weaknesses, career goals, and work experience. a. nondirective b. situational c. computerized d. structured e. behavioral

a. nondirective

In the context of managing human resources, the process of __________ creates a buffer between planning and the actual selection of new employees. a. recruiting b. evaluating c. inducting d. training e. outsourcing

a. recruiting

When an organization undertakes a complete review of its critical work processes to make them more efficient in an effort to deliver higher quality, it is engaging in a. reengineering. b. outsourcing. c. greenfield venturing. d. codetermining. e. offshoring.

a. reengineering.

The concept of "human resource management" implies that employees are a. resources of the employer. b. a secondary component of a business. c. troublesome and need to be monitored. d. an unnecessary cost to an employer. e. a rare component of the business world.

a. resources of the employer

According to the Equal Pay Act of 1963, men and women performing the same job cannot have differences in pay on the basis of a. sex. b. education. c. quality of production. d. merit. e. seniority.

a. sex.

Which arrangement would qualify as job rotation? a. support staff being trained in front-office functions through periods of alternating work arrangements b. members of the production team making decisions regarding how to resolve problems with customers c. a manager directing employees to stop production when quality standards are not met d. a manager participating in a meeting while on vacation with his family e. a receptionist hired to perform the jobs of file clerk and typist

a. support staff being trained in front-office functions through periods of alternating work arrangements

What term refers to a systematic, planned effort to attract, retain, develop, and motivate highly skilled employees and managers? a. talent management b. work flow recruitment c. job analysis d. performance management e. conjoint analysis

a. talent management

If a company, as part of its job redesign program, plans to set up teams to manufacture products, which program might it offer to help employees learn the ins and outs of effective teamwork? a. orientation programs b. selection programs c. development programs d. performance management programs e. recruitment programs

c. development programs

Which statement is true of competency models? a. They are only created for different occupational groups in an organization. b. They are only applicable to middle managers of an organization. c. They identify and describe a few competencies required for success in a particular occupation or set of jobs. d. They focus more on tasks and outcomes and not on how people work. e. They help HR professionals ensure that all aspects of talent management are aligned with an organization's strategy.

e. They help HR professionals ensure that all aspects of talent management are aligned with an organization's strategy.

The use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals refers to _________. a. Conjoint analysis b. Task analysis c. Career development d. Performance management e. Workforce analytics

e. Workforce analytics

The Americans with Disabilities Act protects individuals who a. engage in illegal substance abuse. b. are obese. c. are left-handed. d. are nearsighted. e. are severely disfigured.

e. are severely disfigured

Which action during the selection process would be illegal under the equal employment opportunity laws? a. asking all candidates which schools they have attended b. asking all candidates whether they have ever worked under a different name c. asking candidates whether they are able to perform the essential functions of a job d. asking candidates whether they will need any reasonable accommodation to complete the selection process e. asking candidates how close they are to retirement age

e. asking candidates how close they are to retirement age

The second step in human resource planning is a. program goal setting. b. forecasting labor shortage. c. program implementation and evaluation. d. forecasting labor surplus. e. goal setting and strategic planning.

e. goal setting and strategic planning.

What is one of the four principles that guides how ethical companies act? a. only permit top management to take responsibility for the company b. perform only in ways that benefit the company c. shortchange customers and vendors d. emphasize fairness only if it suits the company e. have a sense of purpose or vision that employees value and use

e. have a sense of purpose or vision that employees value and use

The external labor market consists of a. employees who have direct contact with customers. b. contract workers in the organization. c. current employees of the organization. d. employees of the immediate competitors of the organization. e. individuals who are actively seeking employment.

e. individuals who are actively seeking employment.

Deborah is an HR executive looking for a new job. She comes across an advertisement in a newspaper seeking applications for the position of an HR manager. The advertisement exclusively highlights requirements such as strong communications skills, excellent teamwork abilities, and leadership skills. These requirements constitute a a. job evaluation. b. job description. c. job orientation. d. job analysis. e. job specification.

e. job specification.

In the context of forecasting the demand for labor, using trend analysis, inventory levels, changes in technology, and actions of competitors are examples of a. functional pointers. b. coincident pointers. c. transitional matrices. d. performance indicators. e. leading indicators.

e. leading indicators.

Which of the following reflects a core value of total quality management? a. providing quality training to specific employees b. detecting errors and correcting them as they appear in an error-prone product or service c. encouraging cooperation with vendors, suppliers, and customers to improve quality d. developing generalized methods and processes that focus only on meeting the needs of external customers e. measuring an employee's progress based on how productive the employee appears

c. encouraging cooperation with vendors, suppliers, and customers to improve quality

Employees who take assignments in other countries are called a. emigrants. b. immigrants. c. expatriates. d. external employees. e. host-country nationals.

c. expatriates.

Which term refers to organizations that have the best possible fit between their social system and their technical system? a. workforce analysis systems b. supply chain systems c. high-performance work systems d. holistic management systems e. total quality management systems

c. high-performance work systems

Cory, an HR manager, observes that the number of employees quitting their jobs has been steadily increasing over the last six months. On closer inspection, he finds that a majority of the employees who quit were unhappy with the pay structures. Cory assesses the significance of each job to the organization, which helps him set up fair pay structures. This in turn helps the organization retain valuable employees. What most likely relates to the task undertaken by Cory? a. performance appraisal b. career planning c. job evaluation d. selection e. job training

c. job evaluation

Which term refers to the intentional practice of changing jobs frequently? a. freelancing b. job enlargement c. job hopping d. moonlighting e. job enrichment

c. job hopping

Which of the following is an internal source of recruitment? a. direct applicants b. employment agencies c. job postings d. personal interviews e. employee referrals

c. job postings

Which HR function includes preparing and distributing employee handbooks that detail company policies? a. ensuring compliance with labor laws b. planning and administering pay and benefits c. maintaining positive employee relations d. performance management e. recruitment and selection

c. maintaining positive employee relations

In most organizations, the first step in the personnel selection process is a. administering tests and reviewing work samples to rate the candidates' abilities. b. inviting candidates with the best abilities to the organization for one or more interviews. c. screening the applications to see which ones meet the basic requirements for the job. d. verifying the applicants' qualifications through reference and background checks. e. negotiating with the employee regarding salary and benefits.

c. screening the applications to see which ones meet the basic requirements for the job.

The process by which an organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals is referred to as a. orientation. b. work analysis. c. selection. d. performance management. e. compensation.

c. selection.

Kaylee started a new job in a print shop. She worries about the different chemicals in the workplace, so she requests information about them from her employer. Which employee right under the OSH Act is Kaylee exercising? a. the right to have a representative present at an OSHA inspection b. the right to a workplace free of chemicals c. the right to have dangerous substances identified d. the right to have employer violations posted at the work site e. the right to request an OSHA inspection

c. the right to have dangerous substances identified

What is the advantage of establishing and administering policies in organizations? a. It encourages employees to defend themselves by claiming ignorance of disciplinary norms. b. It allows companies to address issues on a case-by-case basis. c. It eliminates the need for documentation and record keeping. d. It allows companies to handle situations more fairly and objectively. e. It leaves a lot of room for subjective decision making.

d. It allows companies to handle situations more fairly and objectively.

Which statement best describes job sharing? a. It is a work option that enlarges jobs in an organization by moving employees among several different jobs. b. It is a work option that empowers individual workers by adding more opportunities for specialization in their current job duties. c. It is a work option that allows full-time employees to choose start and end times within the guidelines specified by an organization. d. It is a work option in which two part-time employees carry out the tasks associated with a single job. e. It is a work option that enlarges jobs by combining several relatively simple jobs to form a job with a wider range of tasks.

d. It is a work option in which two part-time employees carry out the tasks associated with a single job.

Which statement best defines a competency? a. It is the activity that a work unit's members engage in to produce a given output. b. It is the list of tasks, duties, and responsibilities (TDRs) that a particular job entails. c. It is a set of related duties for accomplishing work. d. It is an area of personal capability that enables employees to perform successfully. e. It is the set of duties performed by a particular team.

d. It is an area of personal capability that enables employees to perform successfully.

Identify the statement that characterizes the Age Discrimination in Employment Act. a. It favors the idea of coercing employees to accept early retirement incentives. b. It permits companies to lay off older workers when the economy is slow. c. It recommends early retirement incentive programs wherein employees agree not to sue the company for ageism. d. It outlaws making employment decisions based on a person's age being over 40. e. It permits an employer to reduce the fringe benefits to all employees over 40.

d. It outlaws making employment decisions based on a person's age being over 40.

Which law requires employers to make "reasonable accommodation" to incapacitated individuals? a. The Civil Rights Act of 1991 b. The Fair Labor Standards Act of 1938 c. The Equal Employment Opportunity Act of 1988 d. The Americans with Disabilities Act of 1991 e. The Age Discrimination in Employment Act of 1967

d. The Americans with Disabilities Act of 1991

Which statement is true about the HR profession? a. A degree in law is the sole requirement for those who wish to choose HRM as a profession. b. Professional certification in HRM continues to be the only way to get into the field. c. All HRM professionals have a postgraduate degree. d. Usually, HR generalists get paid substantially more than HR training directors. e. HR generalists usually perform the full range of HRM activities.

e. HR generalists usually perform the full range of HRM activities.

Which statement is true about content validity? a. A test that scores high on content validity tends to score low on generalizability. b. It indicates how free a measurement is from random errors. c. It is most suitable for tests that measure abstract qualities. d. It is useful for tests that measure intelligence and leadership quality. e. It is usually measured on the basis of expert judgment.

e. It is usually measured on the basis of expert judgment.

What is a basic difference between job specifications and job descriptions? a. Job specifications look at a job's activities, and job descriptions look at the qualities needed to do the job. b. Job specifications define tasks, and job descriptions define responsibilities. c. Job descriptions define tasks, and job specifications define responsibilities. d. Job specifications list observable actions, and job descriptions describe general qualities. e. Job descriptions look at a job's activities, and job specifications look at the qualities needed to do the job.

e. Job descriptions look at a job's activities, and job specifications look at the qualities needed to do the job.

What is true about avoiding discrimination? a. If the four-fifths rule is satisfied, substantial evidence of discrimination exists. b. Proving disparate impact in court requires showing an employer's intent. c. Proving disparate treatment in court does not require the plaintiff showing an employer's intent. d. A bona fide occupational qualification is a merely preferred qualification for performing a job. e. Reasonable accommodation is provided subject to the condition of undue hardship.

e. Reasonable accommodation is provided subject to the condition of undue hardship.

In what way does teamwork make work more significant? a. Teams spare employees from having to work directly with customers. b. It centralizes authority so workers do not have to make decisions. c. Team members have less authority, so they can relax. d. Teams get to work on fast-moving assembly lines. e. Team members contribute to quality and assume many activities traditionally reserved for managers.

e. Team members contribute to quality and assume many activities traditionally reserved for managers.

Which of the following describes the employees of an organization in terms of their training, experience, judgment, intelligence, relationships, and insight? a. human capital b. tangible capital c. working capital d. traditional management e. capital expense

a. human capital

Identify the case in which disparate treatment is considered legal. a. In a certain shopping mall, female workers are exclusively employed to clean the women's restroom. b. In an electrical company, male workers are exclusively employed to work as electricians. c. In a particular retail outlet, male workers are employed to handle the sales. d. In a particular hospital, only female nurses are appointed. e. In a vehicle manufacturing company, male workers are exclusively employed in all departments.

a. In a certain shopping mall, female workers are exclusively employed to clean the women's restroom.

Why is temporary employment popular with employers? a. It gives employers flexibility in operations. b. Temporary workers are more committed to the organization. c. It is the most effective strategy for key customer service jobs. d. It allows employers to comply with the requirements of affirmative action imposed by the government. e. The quality of work from temporary workers is usually far superior.

a. It gives employers flexibility in operations.

Which statement is true of quid pro quo harassment? a. It refers to an individual gaining benefit in return for a sexual favor. b. It involves mocking an individual's sexual orientation. c. It involves harassment against people based exclusively on the factor of age. d. It provides preferential treatment for the minority gender at the workplace. e. It involves making hiring decisions based on the gender of the applicant.

a. It refers to an individual gaining benefit in return for a sexual favor.

Which statement best describes outsourcing? a. It refers to contracting with another organization to perform a broad set of services. b. It refers to buying the necessary raw materials needed to conduct business from external suppliers. c. It refers to finding cheap resources in another country to gain a competitive advantage. d. It refers to moving operations away from the home location to decrease cost savings. e. It refers to using a temporary or contract employee to fill a single job vacancy.

a. It refers to contracting with another organization to perform a broad set of services.

Yoza Inc., a manufacturer of electronic goods, is experiencing financial losses. The company is also facing the problem of a labor surplus due to low demand for its products. In this context, what would be the best way for Yoza Inc. to deal with this labor surplus? a. The company must consider downsizing because it is the quickest way to deal with a labor surplus that results in financial losses. b. The company must freeze employee hiring and focus on natural attrition because it is a relatively fast way to reduce a labor surplus. c. The company must consider work sharing because it causes relatively less suffering to the employees. d. The company must choose an early retirement option because it gives an option to employees to voluntarily leave the organization with suitable monetary compensation. e. The company must consider retraining employees because it helps improve their interpersonal skills.

a. The company must consider downsizing because it is the quickest way to deal with a labor surplus that results in financial losses.

What is a disadvantage of using résumés as a source of information about job applicants? a.The content of the résumé is controlled by the applicant. b. It is a relatively expensive method of gathering information. c.A résumé is biased in favor of the employer. d. It does not allow applicants to highlight accomplishments. e.Review of résumés is least valid when the content of the résumés is evaluated in terms of the elements of a job description.

a. The content of the résumé is controlled by the applicant.

Which statement is true about referrals? a. The use of referrals can contribute to nepotism. b. Referrals are the least preferred sources of new hires. c. Referrals cost much more than other formal recruiting efforts. d. Referrals fall under the category of internal sources of recruitment. e. The use of referrals tends to increase the likelihood of exposing an organization to different viewpoints.

a. The use of referrals can contribute to nepotism.

Which question is permissible to ask in job applications and interviews? a. Will you need any reasonable accommodation for this hiring process? b. What religious holidays do you observe? c. Are you a citizen of the United States? d. Where were you born? e. How would you feel about working for someone younger than you?

a. Will you need any reasonable accommodation for this hiring process?

The process of getting detailed information about jobs is referred to as a. a job analysis. b. supply chain management. c. policy creation. d. a job orientation. e. a job rotation.

a. a job analysis.

The HRM function during downsizing is to terminate the workers who a. are less valuable in their performance. b. are older than the other employees. c. are being paid the highest salaries. d. are performing multiple organizational roles. e. are a part of the external labor force.

a. are less valuable in their performance.

Brandon, a production manager at Felix Inc., is expecting a labor shortage for a short period of time. He would like to avoid it with a strategy that can be easily eliminated in the future when there is optimal labor available for work. Which option for avoiding a labor shortage would be the right solution for Brandon? a. hiring temporary employees b. reducing managerial staff c. hiring new employees d. using retrained transfers e. employing technological innovation

a. hiring temporary employees

A list of the tasks, duties, and responsibilities that a job entails is called a a. job description. b. job evaluation. c. job standardization. d. utilization analysis. e. conjoint analysis.

a. job description.

Jessica wants to set up a manufacturing unit, so she meets with Rachel, a human resource manager at her company. Rachel explains that in order to decide on the human resource needs for the unit, they should conduct a work flow analysis. She suggests they start by defining the outputs of the process. To do this, what should Jessica define? a. the type of products that will need to be manufactured b. the data and information needed by the work unit c. the special equipment, facilities, and systems needed for production d. the processes that will be involved in manufacturing e. the number of people required for production

a. the type of products that will need to be manufactured

What term describes a planned effort to enable employees to learn job-related knowledge, skills, and behavior? a. training b. recruitment c. performance appraisal d. selection e. compensation

a. training

Which scenario qualifies as a compressed workweek? a. Employees can choose to work away from a centrally located work area. b. Employees work 10 hours a day so that they work fewer days per week. c. Two part-time employees work in different shifts and share the tasks of a specific job. d. Employees are required to be at work from 10:00 a.m. to 3:00 p.m. and can choose additional hours before or after this period. e. Employees work in the office two days a week and work from home the other three days.

b. Employees work 10 hours a day so that they work fewer days per week.

Which statement is true of selection decisions? a. They should be based on motivation, not abilities. b. They should be based on which candidate best meets the requirements of the position. c. They should be a simple matter of which candidate will take the lowest offer. d. They should be a simple matter of whom the supervisor likes best. e. They should be based on the amount of confidence observed in job candidates.

b. They should be based on which candidate best meets the requirements of the position.

What occurs when two companies join forces and become one entity? a. a strategic alliance b. a merger c. a takeover d. a joint venture e. an acquisition

b. a merger

Managing cultural diversity involves a. creating separate career tracks for employees with families. b. encouraging career development for women and minorities. c. forming different pay structures for various groups. d. reducing cultural diversity by selective hiring. e. avoiding the use of affirmative action policies.

b. encouraging career development for women and minorities.

Fizzy Inc. is a soft-drink manufacturing company. Anne, the production manager, works with a human resource consultant to design a new work flow for the production unit. Together they define the necessary inputs. These include raw materials, information, human resources, and a. work processes. b. equipment. c. skills. d. outputs. e. activity.

b. equipment.

Which of the following is a "Big Five" personality trait? a. honesty b. extroversion c. cognitive ability d. aptitude e. physical ability

b. extroversion

Given the increasing use of computers to do routine tasks, which skill is most likely to be actively sought by U.S. employers today? a. ability to work with a tool b. interpersonal skills c. ability to perform routine tasks d. mastery of a particular piece of machinery e. physical strength

b. interpersonal skills

The practice of having another company provide services is known as a. reengineering. b. outsourcing. c. codetermining. d. downsizing. e. benchmarking.

b. outsourcing.

What clusters of competencies are necessary for success in human resource management? a. technical, business, training, and hiring b. technical, interpersonal, business, and leadership c. business, development, leadership, and interpersonal d. technical, hiring, motivation, and compensation e. hiring, compensation, event planning, and training

b. technical, interpersonal, business, and leadership

Which agency is primarily responsible for enforcing the laws passed by Congress? a. the U.S. Cabinet b. the executive branch of the government c. the U.S. House of Representatives d. the U.S. Senate e. the legislative branch of the government

b. the executive branch of the government

The __________ granted all persons the same property rights as white citizens, as well as the right to enter into and enforce contracts. a. Thirteenth Amendment b. Fourteenth Amendment c. Civil Rights Act of 1866 d. Executive Order 11246 e. Title VII of the Civil Rights Act

c. Civil Rights Act of 1866

Which statement reflects a violation of the Age Discrimination in Employment Act? a. An employee chooses voluntary retirement before attaining the retirement age. b. Older employees are permitted to work even after attaining the retirement age. c. Employees over the age of 40 are forced to retire as part of a company's downsizing program. d. A person is denied employment because of the fact that he is a minor. e. Older workers in an organization are better compensated than the younger workers.

c. Employees over the age of 40 are forced to retire as part of a company's downsizing program.

Identify the statement that accurately represents the Americans with Disabilities Act. a. It permits an employer to cut down on fringe benefits of individuals with disabilities. b. It classifies a person who needs ordinary eyeglasses or contact lenses to perform each major life activity with little or no difficulty as disabled. c. It goes beyond prohibiting discrimination to require that employers take steps to accommodate individuals covered under the legislation. d. It permits discrimination in areas such as layoffs and leaves. e. It is used to protect individuals with conditions such as obesity and substance abuse.

c. It goes beyond prohibiting discrimination to require that employers take steps to accommodate individuals covered under the legislation.

How has the use of employee empowerment affected the recruitment process in the United States? a. It has substantially increased employment opportunities for workers with less education. b. It has made the recruitment process less time-consuming. c. It has shifted the focus away from technical skills to general cognitive and interpersonal skills. d. It has enhanced the need for people with working knowledge of operating different kinds of machinery. e. It has significantly reduced recruitment costs by using low-cost strategies, though it hinders innovation.

c. It has shifted the focus away from technical skills to general cognitive and interpersonal skills.

An OSHA compliance officer visited the warehouse of CAM Worldwide to conduct an inspection. The inspector found several safety violations related to items that could tip over and fall. She discussed these violations with CAM Worldwide's facility supervisor and human resource manager. What is most likely to happen next? a. The officer conducts a "walkaround" tour of the employer's premises. b. The company asks employees to notify management of any future OSHA inspections. c. OSHA gives the company a time frame within which to correct the violations. d. The officer conducts employee interviews. e. The company pays a $20,000 fine for each violation.

c. OSHA gives the company a time frame within which to correct the violations.

Edward leaves an organization for three years to fulfill military duties. Which observation is true of his employer's obligation to reemploy Edward under the Uniformed Services Employment and Reemployment Rights Act? a. The employer must reemploy Edward but is exempted from providing him any fringe benefits or retirement benefits. b. The employer must implement an early retirement incentive program for Edward. c. The employer must reemploy Edward with the same seniority and status he would have earned if his employment had not been interrupted. d. The employer is not obligated to reemploy Edward. e. The employer must reemploy Edward with a lower pay scale to compensate for his absence.

c. The employer must reemploy Edward with the same seniority and status he would have earned if his employment had not been interrupted.

What is true of companies that use a "lead-the-market" pay strategy? a. They have a recruiting disadvantage. b. They provide relatively better working conditions to employees compared to competitors. c. They pay more than the current market wages for a job. d. They usually have low pay, coupled with overtime and flex-time. e. They recruit fewer employees than needed and depend on overtime.

c. They pay more than the current market wages for a job.

Which term refers to an organization's active effort to find opportunities to hire or promote people in a particular group? a. disparate impact b. reasonable accommodation c. affirmative action d. adverse impact e. reverse discrimination

c. affirmative action

Hayden is the human resource manager at Silver Corp. He clearly understands the company's strategy. He has a solid understanding of business principles, and he applies these to help the HR department contribute to Silver's success. This scenario indicates that Hayden has competency in the area of a. ethical practice. b. leadership and navigation. c. business acumen. d. communication. e. relationship management.

c. business acumen.

Tests designed to measure such mental abilities as verbal skills, quantitative skills, and reasoning ability are referred to as _____ tests. a. personality inventories b. honesty c. cognitive ability d. physical ability e. job performance

c. cognitive ability

An accounting firm is in the process of interviewing candidates for the position of receptionist. A job candidate arrives at an interview accompanied by a service dog. Which action by an employer would best meet the requirements of equal employment opportunity? a. telling the candidate politely that a blind person can't be a receptionist b. hiring the candidate, whether or not she is qualified for the job c. describing job requirements and asking the employee how she would meet them d. explaining that the company has a no-pets rule e. making every possible accommodation for this person, at any cost

c. describing job requirements and asking the employee how she would meet them

Hadley, a business researcher, believes that organizations will have to spend a lot of money on employee health care in the future. Her colleague Owen argues that organizations will not have to increase their spending on employee health care benefits. Which statement weakens Owen's argument? a. The labor force is expected to grow at a greater rate by 2026 than at any other time in U.S. history. b. The total cost of labor in the United States will decrease considerably in the near future. c. The largest proportion of the labor force is expected to be in the 16- to 25-year age group. d. The fastest-growing share of the workforce is at least 55 years old.

d. The fastest-growing share of the workforce is at least 55 years old.

What is an HR dashboard? a. a tool used to measure the profitability and growth rate of the organization b. a messaging system used by HR managers to communicate with employees c. a computer system used to acquire and distribute information about work schedules and job duties d. a display of how the company is performing on specific HR metrics e. a system used to store, analyze, and process the information regarding the levels of demand and inventory

d. a display of how the company is performing on specific HR metrics

Katie works in the human resource department at Zeus Corp. Her chief responsibilities include administering salaries, determining incentives, managing group insurance, and employee vacation and leave. Which human resource management function is being performed by Katie? a. training and development b. employee relations c. performance management d. compensation and benefits e. selection

d. compensation and benefits

Job enrichment differs from job rotation in that job enrichment a. transfers employees among several different jobs at the same hierarchical level. b. assesses the relative dollar value of each job to an organization. c. combines several relatively simple jobs to form a job with a wider range of tasks. d. empowers workers by adding more decision-making authority to their jobs. e. allows employees to mutually exchange work roles at the same organizational level.

d. empowers workers by adding more decision-making authority to their jobs.

What is an element in the final stage of human resources planning? a. estimating labor demand b. strategic planning c. forecasting labor supply d. evaluating outcomes e. estimating labor surplus or shortage

d. evaluating outcomes

What are the most widespread methods for eliminating labor shortages? a. downsizing and merging with other organizations b. overtime and retrained transfers c. retrained transfers and turnover reduction d. hiring temporary workers and outsourcing work e. overtime and new external hires

d. hiring temporary workers and outsourcing work

In the context of human resource planning, the primary goal of forecasting is to a. determine labor supply. b. eliminate large numbers of personnel with the goal of enhancing an organization's competitiveness. c. focus attention on a problem and provide a basis for measuring an organization's success. d. predict labor shortages or surpluses in specific areas of an organization. e. set goals for hiring employees.

d. predict labor shortages or surpluses in specific areas of an organization.

Most direct applicants to an organization have done some research and concluded there is enough fit between themselves and the vacant position to warrant submitting an application. This process is termed a. employment at will. b. nepotism. c. internal recruitment. d. self-selection. e. employee referral.

d. self-selection.

What is the objective of job enlargement? a. to assess the relative dollar value of each job to an organization b. to decrease the burden of decision-making responsibilities for employees c. to increase efficiency by identifying the best way to perform a job d. to make jobs less repetitive and more interesting e. to decrease the impact a job has on the lives of other people

d. to make jobs less repetitive and more interesting

According to the affirmative-action plan required by the Office of Federal Contract Compliance Programs, which term refers to a comparison of the race, sex, and ethnic composition of an employer's workforce with that of the available labor supply? a. content analysis b. SWOT analysis c. job analysis d. utilization analysis e. applied behavior analysis

d. utilization analysis

Which process involves analyzing the tasks necessary for the production of a product or service? a. ergonomics b. utilization analysis c. break-even analysis d. work flow design e. industrial engineering

d. work flow design

In the context of evaluating the quality of a recruitment source, yield ratios express the a. dollar costs incurred per hire in relation to the number of applicants interviewed. b. quality of new hires by comparing the cost of training the new recruits to the cost of hiring them. c. percentage of applicants who complete one year in the organization after recruitment. d. output yielded by a new hire in relation to the cost of recruiting the new hire. e. percentage of applicants who successfully move from one stage of the recruitment and selection process to the next.

e. percentage of applicants who successfully move from one stage of the recruitment and selection process to the next.

The industrial engineering approach is most likely to emphasize a. creating complex and challenging jobs that require innovative employees. b. designing jobs in such a way that they require minimal specialization. c. exploring new and diverse ways of doing the same job. d. defining work arrangements and reporting requirements. e. streamlining jobs to make them simpler and more efficient.

e. streamlining jobs to make them simpler and more efficient.

In the context of work flow design, which best describes a position? a. an aggregate of similar jobs b. the set of skills and abilities that is required of a person in a job c. the collection of tasks that constitute the complete organizational process d. a set of related duties fulfilled by many employees e. the set of duties performed by a person

e. the set of duties performed by a person