I-05:P1
An advantage of monitoring permanent products is
People feel more comfortable having their products evaluated than their behavior
Systematic performance monitoring
Provides an unbiased means of evaluating staff performance
If quantity is a measure of performance,
Quality should nearly always also be a measure
Systematic performance monitoring
Reduces emotionalism Increases credibility Fosters appropriate delivery of reinforcement All of the above
Formal monitoring refers to
Systematically observing specific aspects of staff work performance
You are a supervisor in a sheltered workshop for individuals with moderate handicaps. The workshop is given the job of filling 12-pack soda carriers. Workers find this an easy task. Your most useful worker performance measure would be
The number of carriers completed per hour with exactly 12 cans
An advantage of monitoring permanent products is
The observer does not have to be present at the time of the performance It tends to be easier than behavior monitoring People feel more comfortable having their products evaluated than their behavior All of the above
Formal monitoring should be used when
There have been concerns about staff performance and corrective actions have been taken to improve it
Formal monitoring should be used when
There have been concerns about staff performance and corrective actions have been taken to improve it Staff duties are directly related to helping clients achieve desired outcomes Staff are implementing new skills they have recently acquired All of the above
Systematic performance monitoring
is more likely to well-received by staff than nonsystematic monitoring methods
Formal monitoring refers to
observing staff behaviors using formal assessment methods
Particularly in business, relevant measurement categories are
quality, quantity, timeliness, cost
Particularly in business, relevant measurement categories are
timeliness, quality, quantity, and cost
A monitoring system that uses permanent products involves
Observation of the result of work, not the behavior
Third shift staff need to enter behavior data daily so that up-to-date graphs could be generated at any time. Which performance measures might you use?
Accuracy and timeliness
An advantage of momentary time sampling for use in performance monitoring is that it
Is flexible with respect to time of observations
An advantage of momentary time sampling for use in performance monitoring is that it
Minimizes staff discomfort or embarrassment with being observed Is time efficient Is flexible with respect to time of observations All of the above
