QBA 362 (ch 1-4)

What is social business? Using social networking platforms to engage employees, customers and suppliers Limiting online business activities to social media sites Identifying customers through the use of social media Using social networking platforms to handle all customer relations Doing business through a social network only

Using social networking platforms to engage employees, customers and suppliers

The __________ strategy, such as McDonald's, includes creation of a product in the home country, but then relies on foreign personnel to assist with remote marketing and sales. Franchiser Multinational Domestic exporter Blended

Franchiser

Which of the following is an application of social business that allows for the opportunity to upload and provide critical feedback on documents? Crowdsourcing File Sharing Social Marketing Social Networking Communities

File sharing

__________ are tiny software programs that keep a record of users' online clickstream. Cookies Keyloggers Web beacons Spam

Web beacons

Which of the following best describes a business process? A business process is a logically related set of activities that defines how specific business tasks are performed, and it represents a unique way in which an organization coordinates work, information, and knowledge. A business process is the strategy and policies for using information technology within an organization, specifying the decision rights and accountabilities to ensure that information technology supports the organization's strategies and objectives. Business processes are information systems at the organization's strategic level designed to address unstructured decision making through advanced graphics and communications. Business processes are information systems at the organization's management level that combine data and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making.

A business process is a logically related set of activities that defines how specific business tasks are performed, and it represents a unique way in which an organization coordinates work, information, and knowledge.

Information systems and the Internet can help companies operate internationally by facilitating coordination of geographically dispersed units of the company and communication with faraway customers and suppliers. There are four ways of organizing business internationally: domestic exporter, multinational, franchiser, and transnational. Which strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries? Franchisers A multinational strategy The domestic exporter strategy A transnational strategy

A multinational strategy

Information systems and the Internet can help companies operate internationally by facilitating coordination of geographically dispersed units of the company and communication with faraway customers and suppliers. There are four ways of organizing business internationally: domestic exporter, multinational, franchiser, and transnational. In which strategy are nearly all the value-adding activities managed from a global perspective without reference to national borders, optimizing sources of supply and demand wherever they appear and taking advantage of any local competitive advantage? Franchisers A multinational strategy The domestic exporter strategy A transnational strategy

A transnational strategy

Which of the following is NOT an example of the information system skills and knowledge essential in business careers? Ability to circumvent the ethical, social, and legal issues raised by systems An understanding of how information systems help firms achieve major business objectives The ability to work with technology specialists and other business professionals in designing and building systems Skills in information analysis and business intelligence

Ability to circumvent the ethical, social, and legal issues raised by systems

Which of the following is an ethical issue caused by the advancement in data storage techniques? Decline in storage costs Access to confidential information Decrease in the number of databases on individuals Massive increase in storage capacities

Access to confidential information

Because so many business transactions occur over the internet today, ___________ has been impacted by information systems Instructional Technology Management Finance Accounting Marketing

Accounting

Organizations using information systems to deal with competitive forces __________. Achieve the lowest operational costs Keep the prices of their products high Use manual labor for routine processes Lose customers to new entrants

Achieve the lowest operational costs

__________ can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization. Information technology Outsourcing Information systems literacy An information system

An information system

Which of the following is NOT an example of the information system skills and knowledge essential in business careers? An understanding of how information systems help firms achieve major business objectives An understanding of the declining role of databases The ability to work with technology specialists and other business professionals in designing and building systems Skills in information analysis and business intelligence

An understanding of the declining role of databases

Business process management uses a variety of tools and methodologies to understand existing processes, design new processes, and optimize those processes. Companies practicing BPM need to go through a set of steps. During which step of the BPM process are existing business processes modeled and documented, noting inputs, outputs, resources, and the sequence of activities, and then redundant steps, paper-intensive tasks, bottlenecks, and other inefficiencies identified? Analyze existing processes Identify processes for change Design the new processes Implement the new processes

Analyze existing processes

Which of the following best defines business process management (BPM)? BPM highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage BPM is a customer-driven network of independent firms who use information technology to coordinate their value chains collectively produce a product or service for a market BPM combines and streamlines the steps in a business process to eliminate repetitive and redundant work and to achieve dramatic improvements in quality, service, and speed BPM is a concept that makes quality control a responsibility to be shared by all people in an organization

BPM combines and streamlines the steps in a business process to eliminate repetitive and redundant work and to achieve dramatic improvements in quality, service, and speed

Virtually anyone can set up a ________, an application of social business which allows for publishing opinions and experience about a variety of topics Social Network Blog File Sharing Title Training Program Internet

Blog

Technology, the economy, politics, and global changes are typically classified as which of the following? General groups of business objectives that are the basis for continual process improvement Broad, general, external environment groups that influence an organization's strategy Key environmental groups that most impact operational management teams Business unit groups that provide strategic input to the firm General internal groups within an organization's environment that influence competitive strategy

Broad, general, external environment groups that influence an organization's strategy

A bookstore redesigning the purchasing process so online orders are allowed is an example of a radical process change called ________. Buyers face an increase in the price of goods sold online as information systems increase transaction costs Social constructivism Social media Business process reengineering

Business process reengineering

Which of the following is responsible for enterprise-wide governance and usage of information to maximize the value of the organization's data? Chief Privacy Officer Chief Data Officer Information Systems Developers Chief Information Officer Chief Knowledge Officer

Chief data officer

Which of the following statements about collaboration and social business is FALSE? Collaboration and social business enhance innovation, quality, and customer service, but also leads to decreased productivity Social business can enhance collaborative work Collaboration and social business have become increasingly important in business because of globalization, the decentralization of decision making, and growth in jobs where interaction is the primary value-adding activity Collaboration and social business enhance innovation, productivity, quality and customer serivce

Collaboration and social business enhance innovation, quality, and customer service, but also leads to decreased productivity

Google Sites/Google Apps, Microsoft SharePoint, and IBM notes are all examples of __________. Collaboration platforms Enterprise social networking tools Social media Wikis

Collaborative platforms

Which of the following statements about information systems and globalization is FALSE? Communication between businesses in different parts of the world is now instant, but expensive Internet service firms, such as Google and eBay, are able to replicate their business models and services in multiple countries without having to redesign their expensive fixed-cost information systems infrastructure Customers can not shop in a worldwide marketplace, obtaining price and quality information reliably 24 hours a day Firms producing goods and services on a global scale achieve extraordinary cost reductions by finding low-cost suppliers and managing production facilities in other countries

Communication between businesses in different parts of the world is now instant, but expensive

__________ is the commission of acts involving a computer that may not be illegal but that are considered unethical. Green computing Grid computing Computer forensics Computer abuse

Computer abuse

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements: The technology dimension of information systems consists of __________. Training, job attitudes, and management behavior The organization's hierarchy, functional specialties, and business processes Computer hardware, software, data management technology, and networking/telecommunications technology, including the internet The organization's culture and political interest groups

Computer hardware, software, data management technology, and networking/telecommunications technology, including the internet

Procter & Gamble uses an intranet called InnovationNet to help people working on similar problems share ideas and expertise. InnovationNet connects those working in many different departments around the world. It uses a browser-based portal to access data and includes a directory of subject matter experts who can be tapped to give advice or collaborate on problem solving or product development. __________ are activities at which a firm excels as a world-class leader. Synergies Core competencies Benchmarks Best practices

Core competencies

Which of the following is NOT one of the ways information systems help companies compete? Maintaining low costs Creating a wide array of products to match what's available in the industry Focusing on market niche Strengthening ties with customers and suppliers

Creating a wide array of products to match what's available in the industry

There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Which type of enterprise application tracks all the ways in which a company interacts with its customers and analyzes these interactions to optimize revenue, profitability, customer satisfaction, and customer retention? Supply chain management systems Knowledge management systems Customer relationship management (CRM) systems Enterprise systems

Customer relationship management (CRM) systems

Which statement about information systems is false? Management of information systems brings in behavioral issues in addition to technical issues Information is created through the input, processing, and output activities of an information systems An information system is really information technology plus people and organizations Customers and suppliers are considered important elements of the information system as they provide key data Computers are like hammerslong dashthey are not information systems but are used to create information systems

Customers and suppliers are considered important elements of the information system as they provide key data

Which of the following best defines decision-support systems (DSS)? Decision-support systems produce reports serving middle management by condensing information from transaction processing systems, and these are not highly analytical Decision-support systems support management decisions that are unique and rapidly changing using advanced analytical methods Decision-support systems are systems serving operational managements, such as payroll or order processing, that track the flow of the daily routine transactions necessary to conduct business Decision-support systems are information systems at the organization's strategic level that are designed to address unstructured decision making through advanced graphics and communications

Decision-support systems support management decisions that are unique and rapidly changing using advanced analytical methods

Which of the following is an ethical issue caused by the doubling of computer power every 18 months? Dependence on systems and increased vulnerability to system errors and poor data quality Decrease in the number of databases on individuals Decline in storage costs Massive increase in storage capacities'

Dependence on systems and increased vulnerability to system errors and poor data quality

A __________ is an increasingly popular tool used to articulate key performance indicators to help with decision making within an organization. Database query Digital dashboard Decision support system Transaction management system

Digital dashboard

Which of the following statements about how information systems are transforming business is FALSE? Supply chains have become more fast-paced, with companies of all sizes depending on just-in-time inventory to reduce their overhead costs and get to market faster Businesses are starting to use social networking tools to connect their employees, customers, and managers worldwide. Many Fortune 500 companies now have Facebook pages, Twitter accounts, and Tumblr sites Smartphones, texting, email, and online conferencing have all become essential tools of business Due to the economic slowdown, e-commerce and internet advertising have been slower to expand than expected

Due to the economic slowdown, e-commerce and internet advertising have been slower to expand than expected

Which of the following best describes enterprise applications? Enterprise applications are systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management Enterprise applications are information systems that automate the flow of information across organizational boundaries and link a company to its customers, distributors, and suppliers Enterprise applications are information systems at the organization's strategic level designed to address unstructured decision making through advanced graphics and communications Enterprise applications are information systems at the organization's management level that combine data and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making

Enterprise applications are systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management

Salesforce Chatter, Microsoft's Yammer, Jive, and IBM Connections, which connect the members of an organization through profiles, updates, and notifications, are examples of __________. Enterprise social networking tools Wikis Cyberlockers Telepresence

Enterprise social networking tools

__________ refers to the principles of right and wrong that individuals use to make choices to guide their behaviors. Laws Rules Freedom Ethics

Ethics

Which of the following best defines executive support systems (ESS)? Executive support systems are systems serving operational management, such as payroll or order processing, that track the flow of the daily routine transactions necessary to conduct business Executive support systems produce reports serving middle management by condensing information from transaction processing systems, and these are not highly analytical Executive support systems address non-routine decisions requiring judgement, evaluation, and insight because there is no agreed-on procedure for arriving at a solution Executive support systems support management decisions that are unique and rapidly changing using advanced analytical methods

Executive support systems address non-routine decisions requiring judgement, evaluation, and insight because there is no agreed-on procedure for arriving at a solution

Information systems and the Internet can help companies operate internationally by facilitating coordination of geographically dispersed units of the company and communication with faraway customers and suppliers. There are four ways of organizing business internationally: domestic exporter, multinational, franchiser, and transnational. Which strategy has the product created, designed, financed, and initially produced in the home country but relies heavily on foreign personnel for further production, marketing, and human resources (while nonetheless, local production of some items, local marketing, and local recruitment of personnel are required)? Franchisers A multinational strategy The domestic exporter strategy A transnational strategy

Franchisers

Procter & Gamble uses an intranet called InnovationNet to help people working on similar problems share ideas and expertise. InnovationNet connects those working in many different departments around the world. It uses a browser-based portal to access data and includes a directory of subject matter experts who can be tapped to give advice or collaborate on problem solving or product development. This scenario is an example of __________. How information systems help businesses use synergies to achieve competitive advantage How information systems help businesses use network-based strategies to achieve competitive advantage How information systems help businesses use core competencies to achieve competitive advantage How information systems help businesses use human-focused strategies to achieve competitive advantage

How information systems help businesses use core competencies to achieve competitive advantage

Taking advantage of network economics, using the model of a virtual company, and creating a business ecosystem are all examples of __________. How information systems help businesses use synergies to achieve competitive advantage How information systems help businesses use network-based strategies to achieve competitive advantage How information systems help businesses use core competencies to achieve competitive advantage How information systems help businesses use human-focused strategies to achieve competitive advantage

How information systems help businesses use network-based strategies to achieve competitive advantage

Business process management uses a variety of tools and methodologies to understand existing processes, design new processes, and optimize those processes. Companies practicing BPM need to go through a set of steps. During which step of the BPM process do managers need to determine what business processes are the most important and how improving these processes will help business performance? Implement the new process Analyze existing processes Identify processes for change Design the new process

Identify processes for change

"If the action is not right for everyone to take, it is not right for anyone" refers to which ethical principle of conduct? The golden rule The utilitarian principle Descartes' rule of change Immanuel Kant's categorical imperative

Immanuel Kant's categorical imperative

Business process management uses a variety of tools and methodologies to understand existing processes, design new processes, and optimize those processes. Companies practicing BPM need to go through a set of steps. Once the new process has been thoroughly modeled and analyzed, it must be translated into a new set of procedures and work rules. This is done during which step of the BPM process? Analyze existing processes Identify processes for change Design the new processes Implement the new processes

Implement the new process

There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Purchasing or building hardware and software, testing the software, providing employees with training and documentation, managing change as the system is introduced into the organization, and measuring the outcome describes which step in the four-step model of problem solving? Problem identification Solution design Solution evaluation and choice Implementation

Implementation

Verizon Corporation uses a Web-based digital dashboard to provide managers with precise real-time information on customer complaints, network performance for each locality served, and line outages or storm-damaged lines. Using this information, managers can immediately allocate repair resources, inform consumers of repair efforts, and restore service fast. This scenario is a good example of a business using information systems to achieve which of the following strategic business objectives? Improved decision making Survival Customer and supplier intimacy Operational excellence

Improved decision making

A computer-aided design (CAD) system automates the creation and revision of designs, using computers and sophisticated graphics software. The software enables users to create a digital model of a part, a product, or a structure, and make changes to the design on the computer without having to build physical prototypes. If a company decides to use a CAD system, it is using which of the following strategies to promote quality? Improving quality and precision in design and production Using customer demands to improve products and services Facilitating benchmarking Reducing product development cycle time

Improving quality and precision in design and production

Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence, new products, services, and business models, customer and supplier intimacy, improved decision making, competitive advantage, and survival: Which of the following is a good example of the relationship between information systems and operational excellence? In 2016, Walmart achieved $485 billion in sales in large part because of its Retail Link system, which digitally links its suppliers to every one of Warlmart's stores. AS soon as a customer purchases an item, the supplier monitoring the item knows to ship a replacement to the shelf Apple, Inc. transformed an old model of music distribution based on vinyl records, tapes, and CDs into an online, legal distribution model based on its own iPod technology platform The Mandarin Oriental hotel in Manhattan keeps track of guests' preferences, such as their preferred room temperature and television programs, in a large data repository. Individuals rooms are networked to a central network server computer, so that when a customer arrives, the system automatically changes the room condition to meet each customer's specifications Verizon Corporation uses a Web-based digital dashboard to provide managers with precise, real-time information on customer complaints, network performance for each locality served, and line can immediately allocate repair resources, inform consumers of repair efforts, and restore service fast

In 2016, Walmart achieved $485 billion in sales in large part because of its Retail Link system, which digitally links its suppliers to every one of Warlmart's stores. AS soon as a customer purchases an item, the supplier monitoring the item knows to ship a replacement to the shelf

Which of the following statements is true about privacy and freedom in the Internet age? Individuals are free of surveillance and external interference at the workplace The internet has increased the privacy of personal information Individual claims to privacy are threatened by the cheap availability of information The internet age has reduced the number of individuals subject to electronic surveillance

Individual claims to privacy are threatened by the cheap availability of information

Many businesses are able to electronically check a client's credit and generate an invoice. How does this example illustrate the way in which information systems affect business processes? Information systems eliminate delays in decision making Information systems automate many steps in business processes that were formerly performed manually Information systems replace sequential steps with tasks that can be performed simulataneously Information systems make it possible for many more people to access and share information

Information systems automate many steps in business processes that were formerly performed manually

Which of the following statements about the use of offshore outsourcing is false? Offshore outsourcing of system maintenance is commonly done Innovative new products, services, and systems are commonly outsourced offshore Wage inflation in countries such as China and India for technology-related work has resulted in some IT jobs returning to the United States Call center operations are commonly outsourced offshore Offshore outsourcing is likely to increase demand domestically for managerial talent and employment in a wide variety of IS positions

Innovative new products, services, and systems are commonly outsourced offshore

There are three activities in an information system that produce the information that organizations need to make decisions, control operations, analyze problems, and create new products or services. What are these three activities? Input, analyzing, and output Input, processing, and output Processing, analyzing, and output Input, processing, and storage

Input, processing, and output

Which of the following statements about information systems and globalization is FALSE? Internet service firms, such as Google and eBay, are able to replicate their business models and services in multiple countries with only a redesign of their information systems infrastructure Communication between businesses in different parts of the world is now instant and virtually free Customers can now shop in a worldwide marketplace, obtaining price and quality information reliably 24 hours a day Firms producing goods and services on a global scale achieve extraordinary cost reductions by finding low-cost suppliers and managing production facilities in other countries

Internet service firms, such as Google and eBay, are able to replicate their business models and services in multiple countries with only a redesign of their information systems infrastructure

Which of the following is a limitation to protecting intellectual property through trade secret laws? It is impossible to grant monopoly on the ideas behind an intellectual property There is absolutely no way the owner can protect the ideas behind an intellectual work product It is difficult to prevent ideas from falling into the public domain It permits copying a copyrighted program in parts

It is difficult to prevent ideas from falling into the public domain

There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Which enterprise application supports the creation, capture, storage, and dissemination of firm expertise and knowledge? Enterprise systems Customer relationship management (CRM) systems Knowlede management systems Supply chain management systems

Knowledge management systems

Which of the following is NOT a career focus that needs an understanding of how information systems help firms achieve major business objectives? Literature Accounting Finance Marketing

Literature

How does the ability to download an e-book from Amazon, buy a computer online at Best Buy, and download a song from iTunes illustrate the way in which information systems affect business processes? Information systems eliminate delays in decision making New information technology frequently changes the way a business works and supports entirely new business models Information systems replace sequential steps with tasks that can be performed simultaneously information systems make it possible for many more people to access and share information

New information technology frequently changes the way a business works and supports entirely new business models

Expansion to global markets more coordination of resources for a firm to create their goods. This has transformed the need for information systems for the field of ___________ Accounting Marketing Operations Management Finance Human Resources

Operations management

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. The organization's hierarchy, functional specialties, business processes, culture, and political interest groups are components of which element of information systems? Technology Organization Procesing People

Organization

Which of the following is an ethical concern due to the advances in data analysis techniques? Organizations selling consumer profiles to other organizations Organizations analyzing consumer needs to attract customers Organizations improving customer service based on analyzed data Organizations using the information obtained with the individuals' consent to analyze market trends

Organizations selling consumer profiles to other organizations

How do new entrants in an industry affect established organizations? Industry incumbents' product value rises as more customers start using start-up products Industry incumbents lower the switching costs to avoid losing customers to new entrants The customer base of established organizations typically increases due to new entrants within the industry Organizations' profits are affected as they lower prices to compete against new entrants

Organizations' profits are affected as they lower prices to compete against new entrants

Which of the following statements is true about equality in access to information technology? Ownership of computers and digital devices has broadened, but the digital divide still exists Access to information technology is equally distributed among social and racial classes The poor and minority groups own the same number of computers as compared to the other classes Today, digital information services, including the internet, are available to virtually everyone, just as basic telephone service is now

Ownership of computers and digital devices has broadened, but the digital divide still exists

Inbound logistics (receiving and storing materials for distribution to production), operations (transforming inputs into finished products), outbound logistics (storing and distributing finished products), sales and marketing, and service, are all __________. Primary activities Secondary activities Support activities Switching costs

Primary activities

There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. What are the four steps (in sequence) involved in the problem-solving process? Problem Identification, solution design, solution evaluation and choice, implementation Problem identification, solution evaluation and choice, solution design, implementation problem identification, solution analysis , solution design, implementation Problem identification, solution design, solution evaluation and choice, closure

Problem Identification, solution design, solution evaluation and choice, implementation

There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Understanding what kind of problem is being presented, and identifying people, organizational, and technology factors describes which step in the four-step model of problem solving? Problem identification Solution design Solution evaluation and choice Implementation

Problem identification

Which of the following best describes a programmer's responsibilities? Programmers are senior managers who oversee the use of information technology in the firm. Today's programmers are expected to have a strong business background as well as information systems expertise and to play a leadership role in integrating technology into the firm's business strategy Programmers are leaders of teams of analysts, project managers, physical facility managers, telecommunications managers, or database specialists. They are also managers of computer operations and data entry staff Programmers constitute the principle liaisons between the information systems groups and the rest of the organization. It is the programmer's job to translate business problems and requirements into information requirements and systems Programmers are highly trained specialists who write the software instructions for computers

Programmers are highly trained specialists who write the software instructions for computers

Which of the following ethical issues in information systems has become a greater concern because of the rise of the Internet? Assembling information over a network Protection of personal privacy Sharing the source code of open source software Complication in the distribution network

Protection of personal privacy

Which of the following is an impact of information technology on employment? The advent of automation has replaced machines with manual labor Redesigning business processes has caused many employees to lose their jobs New technologies have opened up employment opportunities for blue-collar workers Reengineering will cause organizations to retain existing workers

Redesigning business processes has caused many employees to lose their jobs

Which of the following best describes social business? Social business refers to information systems that track all the ways in which a company interacts with its customers and analyze these interactions to optimize revenue, profitability, customer satisfaction, and customer retention Social business is the use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers, and suppliers, and enhance collaborative work Social business is working with others to achieve shared and explicit goals Social business refers to formal groups whose members collaborate to achieve specific goals

Social business is the use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers, and suppliers, and enhance collaborative work

Which of the following statements about collaboration and social business is FALSE? Collaboration and social business have become increasingly important in business because of globalization and the decentralization of decision making Collaboration and social business have become increasingly important in business because of growth in jobs where interactions is the primary value-adding activity Social business typically hampers collaborative work, rather than encouraging it Collaboration and social business enhance innovation, productivity, quality, and customer service

Social business typically hampers collaborative work, rather than encouraging it

There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Which of the following best describes the solution design step? Solution design entails selecting the best solution, taking into account its cost and the available resources and skills in the business Solution design involves purchasing or building hardware and software, testing the software, and providing the employees with training and documentation Solution design involves creating several alternative solutions to the problem that has been identified Solution design involves managing change as the system is introduced into the organization and measuring the outcome

Solution design involves creating several alternative solutions to the problem that has been identified

There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Which of the following best describes supply chain management systems? Supply chain management systems track all the ways in which a company interacts with its customers and analyze these interactions to optimize revenue, profitability, customer satisfaction, and customer retention Supply chain management systems automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services Supply chain management systems support the creation, capture, storage, and dissemination of firm expertise and knowledge Supply chain management systems are private corporate networks based on internet technology that assemble information from disparate systems

Supply chain management systems automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services

Which department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure? The accounting department The human resources department The information systems department The maintenance department

The information systems department

Ethical issues in information systems are significant because of __________. The opportunity for intense social change and distribution of power The challenges of implementing new laws within the United States Advances in 802.11 technologies The additional security standards established by Google

The opportunity for intense social change and distribution of power

Which of the following best describes a systems analyst's responsibilities? System analysts are senior managers who oversee the use of information technology in the firm. Today's systems analysts are expected to have a strong business background as well as information systems expertise and to lay a leadership role in integrating technology into the firm's business strategy System analysts are leaders of teams of analysts, project managers, physical facility managers, telecommunications managers, or database specialists. They are also managers of computer operations and data entry staff Systems analysts are highly trained technical specialists who write software instructions for computers Systems analysts constitute the principal liaisons between the information systems groups and the rest of the organization. It is the systems analyst's job to translate business problems and requirements into information requirements and systems.

Systems analysts constitute the principal liaisons between the information systems groups and the rest of the organization. It is the systems analyst's job to translate business problems and requirements into information requirements and systems.

Business firms invest heavily in information systems to achieve six strategic business objectives. Which of the following is NOT one of those business objectives? Technological superiority Operational excellence New products, services, and business models Customer and supplier intimacy

Technological superiority

The domestic exporter strategy __________. Usually decentralizes production, sales, and marketing among different countries Is well-recognized because this is the type of strategy McDonald's famously follows Represents an exclusive agreement between the United States, Canada, and Mexico Tends to focus core business activities such as production, sales, and human resources in the home country of an organization

Tends to focus core business activities such as production, sales, and human resources in the home country of an organization

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. The organization dimension of information systems consists of __________. Training, job attitudes, and management behavior Computer hardware, software, and data management technology Networking/telecommunications technology, including the internet The organization's hierarchy, functional specialties, business processes, culture, and political interest groups

The organization's hierarchy, functional specialties, business processes, culture, and political interest groups

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. Training, job attitudes, and management behavior are part of which dimension of information systems? The people dimension The technology dimension The organization dimension The economic dimension

The people dimension

Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence, new products, services, and business models, customer and supplier intimacy, improved decision making, competitive advantage, and survival. Which of the following is a good example of the relationship between information systems and customer and supplier intimacy? Apple, Inc. transformed an old model of music distribution based on vinyl records, tapes, and CDs into an online, legal distribution model based on its own iPod technology platform. In 2012, Walmart achieved $460 billion in sales in large part because of its Retail Link system, which digitally links its suppliers to every one of Walmart's stores. As soon as a customer purchases an item, the supplier monitoring the item knows to ship a replacement to the shelf. The Mandarin Oriental hotel in Manhattan keeps track of guests' preferences, such as their preferred room temperature and television programs, in a large data repository. Individual rooms are networked to a central network server computer, so that when a customer arrives, the system automatically changes the room conditions to meet each customer's specifications. Verizon Corporation uses a Web-based digital dashboard to provide managers with precise real-time information on customer complaints, network performance for each locality served, and line outages or storm-damaged lines. Using this information, managers can immediately allocate repair resources, inform consumers of repair efforts, and restore service fast.

The Mandarin Oriental hotel in Manhattan keeps track of guests' preferences, such as their preferred room temperature and television programs, in a large data repository. Individual rooms are networked to a central network server computer, so that when a customer arrives, the system automatically changes the room conditions to meet each customer's specifications.

Which of the following is a threat posed by the Internet to individual privacy? The restrictions on the use of cookies The restriction on sharing personal information over the network The ability to track user information based on browsing data The lack of effort needed to protect intellectual property

The ability to track user information based on browsing data

Which of the following best describes privacy? The claim of individuals to be left alone, free from surveillance The need to use high-tech surveillance equipment The claim of organizations to monitor the actions of individuals The requirement of individuals to be under continuous interaction

The claim of individuals to be left alone, free from surveillance

For more and more businesses, computing is moving from PCs and desktop machines to tablets and smartphones. Managers are increasingly using these devices to coordinate work, communicate with employees, and provide information for decision making: These developments are part of which technology changes affecting information systems? The growing business use of "big data" The growth in "cloud computing" The emerging mobile digital platform The proliferation of virtual meetings

The emerging mobile digital platform

The principle that virtually all tangible and intangible objects are owned by someone else unless there is a specific declaration otherwise refers to which ethical principle of conduct? Immanuel Kant's categorical imperative Descartes' rule of change The ethical "no free lunch" rule The golden rule

The ethical "no free lunch" rule

__________ is putting yourself into the place of others and thinking of yourself as the object of the decision. The golden rule The utilitarian principle Descartes' rule of change Immanuel Kant's categorical imperative

The golden rule

A flexible collection of computers on the Internet begins to perform tasks traditionally performed on corporate computers. Major business applications are delivered online as an Internet service. These developments are part of which technology changes affecting information systems? The growing business use of "big data" The emerging mobile digital platform The growth in "cloud computing" The proliferation of virtual meetings

The growth in "cloud computing"

To take the action that produces the least harm or the least potential cost refers to which ethical principle of conduct? The golden rule Immanuel Kant's categorical imperative Descartes' rule of change The risk aversion principle

The risk aversion principle

Which of the following is true about the social costs of information technology? Businesses, governments, schools, and private associations have become less dependent on information systems The traditional boundaries that separate work from family and just plain leisure have been weakened The response time to competition has increased drastically The work timings have been restricted to eight hours per day

The traditional boundaries that separate work from family and just plain leisure have been weakened

To take the action that achieves the higher or greater value refers to which ethical principle of conduct? Immanuel Kant's categorical imperative The utilitarian principle The golden rule Descartes' rule of change

The utilitarian principle

__________ highlight(s) activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage. Primary activities Secondary activities The value chain model Switching costs

The value chain model

__________ consists of information systems that enhance competitiveness at the industry level by promoting the use of standards and industry-wide consortia, and by enabling businesses to work more efficiently with their value partners. The value chain model The competitive forces model The value web model Product differentiation

The value web model

Information systems affect ethical principles because __________. They do not create opportunities for intense social change They make it tougher to distribute information They raise concerns about the use of intellectual property They are accountable for the consequences of their actions

They raise concerns about the use of intellectual property

Enterprise social networking tools are best defined as __________. Tools that create business value by connecting the members of an organization through profiles, updates, and notification, similar to Facebook features, but tailored to internal corporate uses A type of web site that makes it easy for user to contribute and edit text content and graphics without any knowledge of Web page development or programming techniques Online file-sharing services that allow users to upload files to a secure online storage site from which the files can be synchronized and shared with other Technology that allows a person to give the appearance of being present a location other than his or her true physical location

Tools that create business value by connecting the members of an organization through profiles, updates, and notification, similar to Facebook features, but tailored to internal corporate uses

Which of the following best defines transaction processing systems (TPS)? Transaction processing systems are information systems at the organization's strategic level designed to address unstructured decision making through advanced graphics and communications Transaction processing systems support management decisions that are unique and rapidly changing using advanced analytical methods Transaction processing systems produce reports serving middle management by condensing information from other systems, and these are not highly analytical Transaction processing systems are systems serving operational management, such as payroll or order processing, that track the flow of the daily routine transactions necessary to conduct business

Transaction processing systems are systems serving operational management, such as payroll or order processing, that track the flow of the daily routine transactions necessary to conduct business

Which term refers to all of the hardware and software that firm needs to use to achieve its business objectives? Information Technology Management Information Systems Data Information Systems Input-Processing-Output

managerial information systems