Information Systems Chapter 1

Which statement is correct concerning team​ member's viewpoints in a​ meeting?

Not everyone holds the same viewpoint.

The dimension of process quality that can be most easily measured is​ ________.

efficiency

Humans conceive​ ______ from data.

information

Information systems have long been utilized to make processes more efficient.​ However, the biggest benefits may come from making processes more effective. An example of an effectiveness improvement is to​ ________.

maximize sales by ensuring the right mix of products are delivered to a retail outlet based upon current customer preferences in that geographic region

In​ BPMN, a swim lane represents a​ ____________.

role

Using​ BPMN, business processes are typically organized into what is called​ ________.

swim lane format

We do not write the name of a person at the top of a swim​ lane; instead, we write the name of the role. We do this because​ ________.

the role may be filled by many people

When work is moved from the right side of the​ five-component model of information systems to the left side of the​ five-component model of information​ systems, _________.

the work has been automated

For the purpose of documenting a business​ process, the particular medium in which the data is stored is​ ___________.

unimportany

Which of the following is the correct definition of the term business process​?

A business process is a network of activities for accomplishing a business function.

Your sales people have expressed frustration because they are having difficulty keeping track of customer information. In​ particular, they want to track customer contacts regardless of who spoke to the customer. They want to be notified of complaints and be able to participate in the resolution process. They would like to be able to see a sales history by customer regardless of who was involved with the sale. They want to be able to automate the contact scheduling process to ensure that no​ customer, but particularly those of high​ value, is missed. If it were​ installed, would the customer management system they are seeking increase​ efficiency, or increase​ effectiveness?

Both efficiency and effectivenesslong dashmore efficiency in making​ contacts, more effectiveness in the contacts due to better information and customer service

With regard to the​ five-component model for information​ systems, data represents the​ ________ that connects actors and instructions.

Bridge

Which of the following is NOT one of the four definitions the textbook uses to define the word​ "information"?

Information and data are actually the same thing.

Which of the following is a characteristic of quality​ information?

It is just barely sufficient to satisfy the need for it.

What is the difference between process effectiveness and process​ efficiency?

Process effectiveness is a measure of how well the process enables the organization to accomplish its strategy. Process efficiency is a measure of the ratio of the​ process's benefits to its costs.

One of the following is​ data, the rest are information. Which is​ data?

Yesterday John ran 4 miles.