Information Systems Chapter 1
Which statement is correct concerning team member's viewpoints in a meeting?
Not everyone holds the same viewpoint.
The dimension of process quality that can be most easily measured is ________.
efficiency
Humans conceive ______ from data.
information
Information systems have long been utilized to make processes more efficient. However, the biggest benefits may come from making processes more effective. An example of an effectiveness improvement is to ________.
maximize sales by ensuring the right mix of products are delivered to a retail outlet based upon current customer preferences in that geographic region
In BPMN, a swim lane represents a ____________.
role
Using BPMN, business processes are typically organized into what is called ________.
swim lane format
We do not write the name of a person at the top of a swim lane; instead, we write the name of the role. We do this because ________.
the role may be filled by many people
When work is moved from the right side of the five-component model of information systems to the left side of the five-component model of information systems, _________.
the work has been automated
For the purpose of documenting a business process, the particular medium in which the data is stored is ___________.
unimportany
Which of the following is the correct definition of the term business process?
A business process is a network of activities for accomplishing a business function.
Your sales people have expressed frustration because they are having difficulty keeping track of customer information. In particular, they want to track customer contacts regardless of who spoke to the customer. They want to be notified of complaints and be able to participate in the resolution process. They would like to be able to see a sales history by customer regardless of who was involved with the sale. They want to be able to automate the contact scheduling process to ensure that no customer, but particularly those of high value, is missed. If it were installed, would the customer management system they are seeking increase efficiency, or increase effectiveness?
Both efficiency and effectivenesslong dashmore efficiency in making contacts, more effectiveness in the contacts due to better information and customer service
With regard to the five-component model for information systems, data represents the ________ that connects actors and instructions.
Bridge
Which of the following is NOT one of the four definitions the textbook uses to define the word "information"?
Information and data are actually the same thing.
Which of the following is a characteristic of quality information?
It is just barely sufficient to satisfy the need for it.
What is the difference between process effectiveness and process efficiency?
Process effectiveness is a measure of how well the process enables the organization to accomplish its strategy. Process efficiency is a measure of the ratio of the process's benefits to its costs.
One of the following is data, the rest are information. Which is data?
Yesterday John ran 4 miles.