Intro into Digital Technology GAVS Vocab

Customer Service

A company's ability to supply the wants and needs of a customer. ;

Contract Worker

A computer professional who does not work directly for one company and often is paid by the job instead of a salary

Aggressive Customer

A customer who readily complains, often loudly and at length

Rip-Off Customer

A customer who tries to get something they are not entitled to by complaining and repeatedly responding " not good enough" to offers.

Meek Customer

A customer who usually will not complain to the company, but are most dangerous because they do complain to other people.

References

A formal recommendation made by a former employer to a prospective employer concerning a job applicant's skills and job performance.

Flowchart

A graphical representation of the way a computer should progress from one instruction to the next when it performs a task.

Cover Letter

A letter sent along with a resume to provide additional information

Really Simple Syndication (RSS)

A lightweight XML format designed for sharing headlines and other web content

Pseudocode

A notational system for algorithms that combines English and a programming language.

Manager

A person who can control and direct a business.

Malware

A program or a set of program instructions that are designed to enter a computer and disrupt its normal opperations

Loyalty

A sense of duty toward a superior or loved one.

Diversity

A state of difference

Chain of Command

A system where authority passes down from the top through the levels of an organization.

Resume

A written document that lists your work experience, skills and educational background

Clickers

Also known as Personal Response Systems. Device used by an audience to respond to an instructor's presentation delivered through wireless devices

Algorithm

An abstract or general procedure for solving a problem.

Procedural Paradigm

An approach to programming where the programmer defines the steps for solving a problem.

Syntax error

An error that results when an instruction does not follow the syntax rules or grammar of the programming language.

Interview

An in person meeting arranged to perform an assessment of an applicant.

Computer Professional

Any person whose primary occupation involves one or more aspects of computer technology

Mac platform

Based on a proprietary design for a personal computer called the Macintosh or Mac, manufactured almost exclusively by Apple Inc.

Harassment

Being tormented

Functional organization

Classical organization structure where employees are grouped hierarchically, managed through clear lines of authority and ultimately reporting to one person.

Complaint

Communication from a customer that alleges deficiencies after a purchase has been made.;

Information Technology Industry

Companies involved in the development, production, sales, and support of computers and software.

Cooperation

Concurrent effort or labor

Self-discipline

Controlling your impulses

Information Technology Department

Department that is responsible for a company's computers, data, software, and support services.

Trustworthiness

Deserving of trust and confidence

Organizational chart

Diagrams that show the structure of an organization and the relationships and relative ranks of its parts and positions/jobs.

Syntax

Grammar rules that create valid program statements.

Honesty

Integrity, sincerity, freedom from guile

Organizational structure

Mainly a hierarchical structure, it shows the concept of subordination of entities that collaborate and contribute to a common cause.

Ethics

Moral principles that guide a person's behavior

Punctual

On time

Prioritize

Ranking tasks, duties in an order of importance.

Telecommute

The act of using available technology to work from home or another off-site location

Clientele

The customers of a company or business ;

Character

The mental and moral qualities distinctive to an individual

Initiative

The readiness and ability to begin acting on an idea or task

Problem Solving

The thought process involved in solving a problem.

Reliability

The trait of being one who others can count on

Dependability

The trait of being reliable

Outsourcing

The use of independent contractors to perform specific tasks.

Troubleshoot

To determine what problems exist and how to correct them.

Respect

To regard as worthy of special consideration

Conserve

To save

Gossip

To talk too much about other people.

Structured English

Vocabulary and syntax used by systems analysis to explain the logic of a process.

Coaching Session

When a manager trains employees how to properly handle situations ;

Vlogging

a blog that includes video

Service Pack

a collection of patches designed to correct bugs and/or add features to an existing software program

High-Roller Customer

a customer who expects the absolute best and is willing to pay for it and usually complains in a reasonable manner.

High-Roller Customer

a customer who expects the absolute best and is willing to pay for it and usually complains in a reasonable manner. ;

Chronic Complainer

a customer who is never satisfied and always feels there is something wrong;

Card reader

a device that transfers data between a memory card and a computer

object

a discrete piece of code describing a person, place, thing, or event

Nanotechnology

a field of science whose goal is to control individual atoms and molecules to create computer chips and other devices that are thousands of times smaller than current technologies

program

a list of statements or actions to accomplish a task in a computer program

Gigahertz (GHz)

a measure of frequency equivalent to one billion cycles per second

Megahertz (MHz)

a measure of the frequency equivalent to one million cycles per second

Third party

a person or company other than you and the owner of the website you visit.

debugger

a programming utility that helps programmers test and correct a computer program

method

a segment of program code that defines how to perform a specific task

Telepresence

a set of technologies, such as high definition audio, video, and other interactive elements that enable people to feel or appear as if they were present in a location which they are not physically in

Delegative leadership

a style of leadership in which the leader entrusts decision making to an employee or a group of employees. The leader is still responsible for their decisions.

Participative leadership

a style of leadership in which the leader involves one or more employees in determining what to do and how to do it. The leader maintains final decision making authority.

Authoritarian leadership

a style of leadership in which the leader tells the employees what needs to be done and how to perform it without getting their advice or ideas.

Job Application

a verbal or written request for a job

Mashups

a website or Web 2.0 application that uses content from more than one source to create a new source

Mobile App

an application designed to be downloaded o a handheld device like a smartphone or tablet computer

PC platform

based on the design for the IBM PC

Audioblogs

blogs or weblogs that are enriched by audio files

System Utilities

can track down and fix disk errors, repair corrupted files, and give devices a performance-enhanced tune-up

Web 2.0 Applications

collaborative and interactive tools that are strictly web-based and are typically free to the user

class

defines a particular kind of object

Peripheral device

designates input, output, and storage equipment that might be added to a computer system to enhance its functionality.

Bug

errors in computer programming

sprite

objects that perform actions in a project

File Sharing

providing access to digitally stored information/music on servers or websites.

Cookies

small computer text files placed in your computer by the sites you visit that collect info about your computer system and the webpages you view.

device driver

software that helps a peripheral device establish communication with a computer

System Unit

the case that holds the computer's main circuit boards, microprocessor, memory, power supply, and storage devices

Creative Commons

the digital-era answer to copyright for those artistic creators that wish to share their works. There are various levels for which they agree to share (almost all levels include giving credit to the creator).

Customer Service Representative

the employee in a business that most often interacts with a customer before and after a transaction has occurred. ;

Leadership styles

the manner and approach of providing direction, implementing plans, and motivating people.

inheritance

the passing on of certain characteristics from one class to other classes

Ubiquitous Computing

the possibility of computers being embedded into almost everything and potentially able to communicate

Digital Citizenship

the process of acting ethically and responsibly when accessing digital information as well as respecting the creative rights of the digital global community.

Benchmarking

the process of measuring the organization's products, services, cost, procedures, etc. against competitors or other organizations that display a "best in class" record.

Corporate culture

the set of important assumptions that members of the company share.

Character

the sum total of an individual's personality traits and the link between a person's values and her behavior.

Tag

to add a descriptive word, label or phrase that can be placed on many things including photos and videos.

Piracy

to illegally copy or download copyrighted material.

debug

troubleshooting to determine the cause of a problem in computer programming

Linux platform

uses a standard PC or Mac to run the Linux operating system

Digital photo manipulation

using digital technology to change the content or appearance of a photo.

Horizontal leadership

viewing leadership as a system so that information becomes networked. Information now flows horizontally. Differs from tradition leadership in which we view information running vertically or in a hierarchical manner.