Intro to Business Review 2
Motivational Factors
Achievement Recognition Work itself Responsibility Advancement Personal Growth
Herxberg's Two-Factor Theory
Hygiene factors & Motivational factors
Behavior Modification
Involves changing behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself
which of these are examples of Intrinsic Rewards (choose all that apply)
Passion for getting results Personal enjoyment to learn something new
Intrinsic Rewards
Personal satisfaction and enjoyment you feel from attaining a goal.
The most basic need according to Maslow's hierarchy of needs is?
Physiological
Maslow's Hierarchy of Needs
The five levels of needs that humans seek to satisfy, from most to least important. Physiological, secuirty, social,esteem, and self- actualization
Which of the following laws makes it illegal to discriminate against an individual based on their sex, age, race, color, natural origin or religion?
Title VII of the Civil Rights Act
managment
a process designed to achieve an organzations objectives by using its resources effectively and efficently in a changing envrioment.
job enlargement
adds more tasks to a job instead of treating each task as separate
job rotation
allows employees to move from one job to another in an effort to relieve boredom of job specialization
morale
an employee's attitude toward his ro her job, employer, and colleagues.
Extrinsic Rewards
benefits and/or recognition received from someone else
hygiene factors
company policies, supervision, working conditions, salary, relationships with peers supervisiors and subcordinates, and security on the job
acquiring suppliers
ensure products are made avaible to customers. maximaizes efficenices and provides creative soultions.
Psychologist Victor Vroom described ____________ theory, which states that motivation depends not only on how much a person wants something, but also on the person's perception of how likely he or she is to get it. A person who wants something and has reason to be optimistic will be strongly motivated.
expectancy
In Herzberg's Theory, ___________ factors relate to the work setting and not to the content of the work, include adequate wages, comfortable and safe working conditions, fair company policies, and job security.
hygiene
job enrichment
incorperates motivational factors such as opportunity for acheivement, regonittion, respsosibility, and advancment into a job.
Managers
individuals in organizations who make decisions about use of resources.
compressed workweek
is a four-day (or shorter) period in which an employee works 40 hours.
felxtime
is a program that allows employees to choose thier starting and ending times, as long as they are at work during speicified core period.
classical theory of motivation
money is the sole motivator for workers
job sharing
occurs when two people do one job
Which of the following are considered primary characteristics of diversity (choose all that apply)
race & sexual oreintation
Goal - setting theory
refers to the impact that setting goals has on preformance. Goals act as motivators to focus employee efforts on acheiving certain preformance outcomes.
Employees at Facebook can launder/dry clean soiled clothing at work. This benefit is known as a _____ benefit.
soft
Operations Management (OM) - Peter Drucker
the development and administration of the activites invloved in transforming resources into goods adn services.
staffing
the hiring of people to carry out the work of the organization
Reinforcement Theory
the theory that behavior can be strengthened or weakened through the use of rewards and punishments.
Occurs when employees quit or are fired and must be replaced
turnover