Intro to Business Review 2

Motivational Factors

Achievement Recognition Work itself Responsibility Advancement Personal Growth

Herxberg's Two-Factor Theory

Hygiene factors & Motivational factors

Behavior Modification

Involves changing behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself

which of these are examples of Intrinsic Rewards (choose all that apply)

Passion for getting results Personal enjoyment to learn something new

Intrinsic Rewards

Personal satisfaction and enjoyment you feel from attaining a goal.

The most basic need according to Maslow's hierarchy of needs is?

Physiological

Maslow's Hierarchy of Needs

The five levels of needs that humans seek to satisfy, from most to least important. Physiological, secuirty, social,esteem, and self- actualization

Which of the following laws makes it illegal to discriminate against an individual based on their sex, age, race, color, natural origin or religion?

Title VII of the Civil Rights Act

managment

a process designed to achieve an organzations objectives by using its resources effectively and efficently in a changing envrioment.

job enlargement

adds more tasks to a job instead of treating each task as separate

job rotation

allows employees to move from one job to another in an effort to relieve boredom of job specialization

morale

an employee's attitude toward his ro her job, employer, and colleagues.

Extrinsic Rewards

benefits and/or recognition received from someone else

hygiene factors

company policies, supervision, working conditions, salary, relationships with peers supervisiors and subcordinates, and security on the job

acquiring suppliers

ensure products are made avaible to customers. maximaizes efficenices and provides creative soultions.

Psychologist Victor Vroom described ____________ theory, which states that motivation depends not only on how much a person wants something, but also on the person's perception of how likely he or she is to get it. A person who wants something and has reason to be optimistic will be strongly motivated.

expectancy

In Herzberg's Theory, ___________ factors relate to the work setting and not to the content of the work, include adequate wages, comfortable and safe working conditions, fair company policies, and job security.

hygiene

job enrichment

incorperates motivational factors such as opportunity for acheivement, regonittion, respsosibility, and advancment into a job.

Managers

individuals in organizations who make decisions about use of resources.

compressed workweek

is a four-day (or shorter) period in which an employee works 40 hours.

felxtime

is a program that allows employees to choose thier starting and ending times, as long as they are at work during speicified core period.

classical theory of motivation

money is the sole motivator for workers

job sharing

occurs when two people do one job

Which of the following are considered primary characteristics of diversity (choose all that apply)

race & sexual oreintation

Goal - setting theory

refers to the impact that setting goals has on preformance. Goals act as motivators to focus employee efforts on acheiving certain preformance outcomes.

Employees at Facebook can launder/dry clean soiled clothing at work. This benefit is known as a _____ benefit.

soft

Operations Management (OM) - Peter Drucker

the development and administration of the activites invloved in transforming resources into goods adn services.

staffing

the hiring of people to carry out the work of the organization

Reinforcement Theory

the theory that behavior can be strengthened or weakened through the use of rewards and punishments.

Occurs when employees quit or are fired and must be replaced

turnover