Intro to business test 3

Multiple Select Question Select all that apply Management development programs include: Multiple select question. Job rotation On-the-job coaching Understudy positions Job analysis

Job rotation On-the-job coaching Understudy positions

__________ job transfers allow employees to develop and display new skills and learn more about the company overall instead of moving to a new firm.

Lateral

Select all that apply Which of the following is a frequent source of employee grievances? Multiple select question. Life insurance contracts Layoffs Job assignments Overtime rules

Layoffs Job assignments Overtime rules

The information gathered from comparing an employee's work to an established standard is Blank______. Multiple choice question. job rotation a job adjustment job enlargement a performance appraisal

a performance appraisal

Getting products to consumers when and where they are wanted is critical to market success. Many times it is the responsibility of Blank______. Multiple choice question. production workers quality control inspectors intermediaries consumers

intermediaries

A(n) Blank______ is any physical good, service, or idea that satisfies a want or need, plus anything that would enhance the product in the eyes of consumers, such as the brand name. Multiple choice question. exchange product value concept

product

What are the four factors of the marketing mix? Multiple choice question. product, purchasing, place, and promotion packaging, price, place, and position product, price, position, and promotion product, price, place, and promotion

product, price, place, and promotion

Marketing started with companies selling whatever they produced without considering customer needs. This was called the __ era of marketing. Multiple choice question. production customer relationships advertising sales and promotions

production

The union tactic used in a labor-management dispute when the workers collectively refuse to go to work is a(n) Blank______. Multiple choice question. boycott injunction lockout strike

strike

The range of options each party will consider between the initial and final offers made in a negotiation is known as: Multiple choice question. a mutual gain a grievance a mediation the bargaining zone

the bargaining zone

A frequent source of employee grievances is Blank______. Multiple choice question. employee assistance programs life insurance benefits work assignments retirement accounts

work assignments

What theory is based on the idea that employees try to maintain fairness or balance between inputs and outputs as compared to others in similar positions? Multiple choice question. Reinforcement Equity Motivation Expectancy

Equity

Who wrote The Principles of Scientific Management? Multiple choice question. Elton Mayo Frank Gilbreth Lillian Gilbreth Frederick Taylor

Frederick Taylor

Select all that apply Which of the compensation systems listed are likely to be effective in building cohesive teams? Multiple select question. Management by Objectives Gain-sharing Skill-based pay Commission based pay

Gain-sharing Skill-based pay

Which pay system uses a tiered system of pay ranges based on know-how, problem solving, and accountability? Multiple choice question. Johnson Stock sharing Hay Job analysis

Hay

For firms with Blank______ or more employees, the Civil Rights Act of 1964 outlawed discrimination in employment based on sex, race, color, religion, or national origin. Multiple choice question. 5 15 50 100

15

By 2040, the number of Americans over ______ is expected to increase to 80 million.

65

According to Ouchi's research about the effect of national culture on organizations, Type ________ management relies on individual decision making and achievement.

A

Select all that apply Job enrichment theory is based on the higher level motivators of which two theorists? Multiple select question. David McGregor Abraham Maslow Frederick Herzberg Frederick Taylor

Abraham Maslow Frederick Herzberg

Which of the following theories of motivation is the basis for Management by Objectives? Multiple choice question. Drucker's Goal-setting theory McGregor's Theory X and Theory Y Maslow's Hierarchy of Needs theory Ouchi's Theory Z

Drucker's Goal-setting theory

The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory? Multiple choice question. Drucker's goal-setting theory Maslow's hierarchy of needs McGregor's Theory X management Reward theory

Drucker's goal-setting theory

Multiple Select Question Select all that apply In the future, unions are likely to focus on which two issues? Multiple select question. Immigration policy Executive compensation Child/elder care Improving infrastructure

Executive compensation Child/elder care

Which theory states that an individual will not put forth effort without first evaluating their ability to perform the task and the value they place on the reward? Multiple choice question. Goal-setting theory Equity theory Expectancy theory Two-factory theory

Expectancy theory

The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by Blank______. Multiple choice question. Elton Mayo Frederick Herzberg Frederick Taylor Abraham Maslow

Frederick Herzberg

Job enrichment is most closely related to Blank______. Multiple choice question. Maslow's lower-level motivators Maslow's safety level Herzberg's hygiene factors Herzberg's higher-level motivators

Herzberg's higher-level motivators

Select all that apply According to Ouchi's Theory, which two elements are included in Type A management? Multiple select question. Individual decision making Slow evaluation and promotion Consensual decision making Rapid promotion

Individual decision making Rapid promotion

Multiple Select Question Select all that apply What two theories concentrate on managers' attitudes and assumptions about workers? Multiple select question. McGregor's Theory X McGregor's Theory Y Ouchi's Theory X Ouchi's Theory Y

McGregor's Theory X McGregor's Theory Y

According to Maslow, needs that have already been satisfied no longer provide ___________________.

Motivation

What is the percent of women in the workforce with children under 18? Multiple choice question. Nearly 50 percent Nearly 75 percent More than 90 percent Nearly 35 percent

Nearly 75 percent

Congress passed a law in 1932 that prevents employers from requiring a Yellow-Dog Contract, which forced employees not to join a labor union. The law that led to the growth of labor unions in the US is the: Multiple choice question. Landrum-Griffin Act Taft-Hartley Act Norris-LaGuardia Act Fair Labor Standards Act

Norris-LaGuardia Act

More people leave their jobs for: Multiple choice question. fewer tasks less responsibility more pay than for advancement opportunities to advance their careers

Opportunities to advance their careers

Select all that apply Which of the following are craft unions? Multiple select question. Pipe fitters Auto workers Plumbers Electricians

Pipe fitters Plumbers Electricians

Unwelcome sexual advances, requests for sexual favors, or verbal or physical behavior of a sexual nature that is offensive is __________ _________.

Sexual Harassment

Select all that apply Identify some of the job titles that are considered contingent workers. Multiple select question. Temporary workers Union members Business managers Independent contractors

Temporary workers Independent contractors

What is an essential factor for employee empowerment? Multiple choice question. High levels of management supervision The free flow of communication and information Standardized tasks Strict policies and rules to follow

The free flow of communication and information

A manager that views most employees as motivated to do work is operating under Blank______, while a manager that views most employees as lazy, is operating under Blank______. Multiple choice question. Two-factor theory; Theory X Theory X; Theory Y Theory Y; Theory X Theory Y; Two-factor theory

Theory Y; Theory X

What feature of self-managed teams allows them to improve productivity? Multiple choice question. They have the freedom to make decisions. They must rely on management approval. They only carry out routine tasks. They have a work plan already decided for them.

They have the freedom to make decisions.

Vroom's expectancy theory states that the Blank______. Multiple choice question. amount of effort an employee exerts on a specific task depends on expectations of the outcome. amount of effort employees exert on a specific task relates to the manager's assumptions about the worker. use of hygiene factors is unneeded. goals must always be set by the employee.

amount of effort an employee exerts on a specific task depends on expectations of the outcome

The belief that your work makes a difference and gives you satisfaction is an example of: Multiple choice question. company recognition an intrinsic reward an extrinsic reward a financial reward

an intrinsic reward

State governments will use marketing in order to Blank______. Multiple choice question. attract new business and tourism promote nonprofit businesses raise tax revenue reduce the state tax rate

attract new business and tourism

Select all that apply What were two outcomes of The Age Discrimination in Employment Act? Multiple select question. bans mandatory retirement in most organizations allows age restrictions for airline pilots bans employees from working past retirement age bans firing of workers aged 15-25

bans mandatory retirement in most organizations allows age restrictions for airline pilots

Select all that apply Equity theory states that employees: Multiple select question. compare their inputs and outputs to those of others in similar positions try to maintain equity between what they put into a job and what they get out of it perceptions of fairness affect motivation are fair to those with whom they work because they share goals

compare their inputs and outputs to those of others in similar positions. try to maintain equity between what they put into a job and what they get out of it. perceptions of fairness affect motivation.

Individuals who are part-time, temporary, or seasonal workers are classified as Blank______. Multiple choice question. job share workers contingent workers permanent workers black market workers

contingent workers

An organization of skilled specialists in a particular trade, such as plumbers, is a(n): Multiple choice question. craft union technical union industrial union merged union

craft union

The trend toward violence in the workplace has been: Multiple choice question. decreasing since the 1990s an outgrowth of healthy labor-management relations a result of labor union growth increasing since the 1990s

decreasing since the 1990s

Workers in a high context culture find it important to Blank______. Multiple choice question. develop relationships before starting tasks collect as much data as possible before making a decision make decisions as soon as possible in their work group develop relationships after completing tasks

develop relationships before starting tasks

Select all that apply To use self-managed teams to improve productivity, management must reinvent work by: Multiple select question. developing workers' skills centralizing authority allowing autonomy respecting workers

developing workers' skills allowing autonomy respecting workers

The of ___________ ___________ _________ 1963 requires companies to give equal pay to men and women who do the same job.

equal pay act

High levels of executive compensation frustrate employees and the public because: Multiple choice question. the public can buy stock on the open market at better prices executive compensation is no longer tied to profitability the pay of most workers increases as does executive pay executives only receive pay increases when companies are successful

executive compensation is no longer tied to profitability

Select all that apply Employees and the public are frustrated by high levels of executive compensation because: Multiple select question. top-level executives work long, hard hours and have heavy responsibilities executives use company money for luxury "perks" the difference between the pay of executives and that of the average worker is too large top-level executives are often rewarded whether or not the company is successful

executives use company money for luxury "perks" the difference between the pay of executives and that of the average worker is too large top-level executives are often rewarded whether or not the company is successful

A schedule that allows employees to balance work-life demands is Blank______. Multiple choice question. self insurance soft schedules cafeteria-style flextime

flextime

Sick-leave and vacation pay, pensions, and health plans that provide additional compensation are called Blank______. Multiple choice question. supplemental salary fringe benefits freebies nonmonetary awards

fringe benefits

Overtime rules and job assignments are frequently sources of employee __________ against management.

grievances

Select all that apply Characteristics of the Millennial Generation include: Multiple select question. having cell phones having the Internet be part of their life an expectation that the world won't change much having been raised by indulgent parents

having cell phones having the Internet be part of their life having been raised by indulgent parents

The tool that lists ages, names, education, capabilities, training, specialized skills, and other relevant information about an organization's employees is called a Blank______. Multiple choice question. positioning statement job description job analysis human resource inventory

human resource inventory

Exit interviews can be helpful to a company because Blank______. Multiple choice question. they reduce retention of employees the company will learn who else is leaving they increase hiring costs information can prevent the loss of good employees in the future

information can prevent the loss of good employees in the future

A court order directing someone to do, or refrain from doing, something is a(n) ____________ .

injunction

The decision of the U.S. Supreme Court in 1988 giving access to certain clubs to women was important because: Multiple choice question. women would be able to play golf women would automatically find more mentors it allowed them to enter established networking systems

it allowed them to enter established networking systems

Micah and Rhia both work part-time as the scheduler for a dental practice. Micah works from 8:00 am until noon, where he is replaced by Rhia who works from noon until 5:00 pm. What sort of work arrangement is this? Multiple choice question. job rotation job sharing job splitting job enrichment

job sharing

Service organizations, such as hospitals and schools, have high employee costs categorizing them as: Multiple choice question. capital intensive market intensive labor-intensive technology intensive

labor-intensive

When an organization's operational costs are primarily for their workforce, they are considered to be: Multiple choice question. manufacturing companies labor-intensive technology intensive capital intensive

labor-intensive

In a recent survey, what reason was given by nearly half of the respondents when asked what their reason was for changing jobs? Multiple choice question. poor working conditions not enough benefits lack of appreciation poor relations with coworkers

lack of appreciation

Flatter organizations today often reassign an employee to a new job at the same level, which is known as a(n): Multiple choice question. lateral transfer demotion exploratory transfer promotion

lateral transfer

Selection is the process of gathering information and deciding who should be hired to meet company staffing needs, under __________ guidelines.

legal

The effects of legislation on human resource professionals is important because Blank______. Multiple choice question. it seldom changes and is consistent in all states legislation affects all areas of human resource management legislation affects only very specific functions in human resource management court cases rarely change the effect of the laws and how they are interpreted in the workplace

legislation affects all areas of human resource management

On-the-job coaching and job rotation are examples of Blank______. Multiple choice question. vestibule training management development programs apprentice programs orientation programs

management development programs

The activities buyers and sellers perform to facilitate mutually satisfying exchanges is: Multiple choice question. business marketing finance salesmanship

marketing

Home-based work can save __________ for employers as they can save on office space.

money

Multiple Select Question Select all that apply The changes in the U.S. workforce that create challenges for human resource managers include: Multiple select question. more single-parent homes more loyalty between employer and employee new workers who are undereducated employees who want leisure time

more single-parent homes new workers who are undereducated employees who want leisure time

Herzberg studied the relationship between Blank______. Multiple choice question. motivation and job-related factors need theory and safety physiological and safety needs motivation outside of the workplace

motivation and job-related factors

Job enrichment focuses on enhancing the elements most closely related to Herzberg's Blank______ or higher level needs as defined in his theory. Multiple choice question. self-actualization theory Z hygiene factors motivators

motivators

An assumption about people made by a Theory Y manager is that people Blank______. Multiple choice question. are lazy avoid responsibility must be threatened naturally like to work

naturally like to work

Select all that apply A legal agreement that clarifies the terms and conditions under which labor and management will operate over a period of time is a(n) ______. Multiple select question. negotiated labor-management agreement labor contract grievance arbitration decision

negotiated labor-management agreement labor contract

Developing and establishing professional contacts that can assist you in finding employment is: Multiple choice question. socializing training networking job search

networking

___________ is the process of establishing and maintaining contacts with key managers in your own organization or outside of it to serve as informal development systems.

networking

Maslow's theory states that once needs are met they: Multiple choice question. will always motivate sometimes motivate again continue to motivate no longer motivate

no longer motivate

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is Blank______. Multiple choice question. orientation vestibule training online training on-the-job training

on-the-job training

The bargaining zone is the range of _____________ between the initial and final offers each party will consider before negotiations dissolve.

options

Select all that apply The roles and responsibilities of HRM professionals have evolved primarily because: Multiple select question. organizations recognize that employees are their ultimate resource testing employees for substance abuse has become illegal the legal requirements have been reduced and simplified changes in the law have rewritten traditional practices

organizations recognize that employees are their ultimate resource changes in the law have rewritten traditional practices

The training that is provided to new employees that initiates them into the organization's policies, practices, and objectives is called: Multiple choice question. job simulation online training orientation apprentice programs

orientation

Select all that apply Activities of the National Labor Relations Board include: Multiple select question. overseeing union election campaigns organizing union activities increasing the minimum wage investigating labor practices

overseeing union election campaigns investigating labor practices

The unexpected results in the first set of Hawthorne Experiments that led to the second set of experiments was: Multiple choice question. productivity decreased when the temperature was reduced productivity decreased when the lighting was reduced productivity continued to increase regardless of changing conditions productivity continued to decrease regardless of changing conditions

productivity continued to increase regardless of changing conditions

Select all that apply During the first set of Hawthorne Experiments, Multiple select question. productivity continued to increase regardless of changing conditions researchers expected the results they got researchers realized there had to be another factor affecting productivity researchers thought they had failed due to the unexpected results

productivity continued to increase regardless of changing conditions. researchers realized there had to be another factor affecting productivity. researchers thought they had failed due to the unexpected results.

Select all that apply The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to: Multiple select question. eliminate training and re-location costs recognize that a company's people are its ultimate resource put less emphasis on retaining employees re-train workers for more challenging jobs

recognize that a company's people are its ultimate resource re-train workers for more challenging jobs

Since 2009, the Age Discrimination in Employment Act: Multiple choice question. states that age cannot be a reason for any employment action against younger workers has been broadened to include those from 35-50 requires that age must be the determining reason for discrimination to prove any employment action against older workers has been broadened to include those from 15-40

requires that age must be the determining reason for discrimination to prove any employment action against older workers

Select all that apply Workplace violence is: Multiple select question. decreasing employer costs annually responsible for 19 percent of women's workplace deaths the greatest cause of women's death in the workplace not preventable or predictable by employers

responsible for 19 percent of women's workplace deaths the greatest cause of women's death in the workplace

Select all that apply Reluctance to hire people in uncertain economic times is partially because there are high costs to terminating employees caused by: Multiple select question. risk of lawsuits for wrongful termination whistleblower laws that require it fire-at-will laws the loss of investment in training an employee

risk of lawsuits for wrongful termination the loss of investment in training an employee

The process of gathering information and deciding who should be hired is called Blank______. Multiple choice question. equal opportunity employment performance appraisal selection training and development

selection

What is a performance appraisal? Multiple choice question. the evaluation of employees' job performance and contributions to the organization an evaluation of pending equal employment opportunity legislation an evaluation of a company's efficiency, effectiveness, and performance an evaluation of a company's performance in relation to its industry competitors

the evaluation of employees' job performance and contributions to the organization

Multiple Select Question Select all that apply Employers are taking note of the changing demographics of mothers in the workforce because Blank______. (Select all that apply) Multiple select question. absences for child care cost U.S. employers billions of dollars annually many single workers and single-income families do not want to subsidize child care all workers want businesses to offer free child care the number of women workers with children under 18 has grown to about 75%

the number of women workers with children under 18 has grown to about 75% absences for child care cost U.S. employers billions of dollars annually many single workers and single-income families do not want to subsidize child care

Select all that apply Increased flexibility in scheduling has become an important benefit for employers to offer because of: Multiple select question. the increase in the birth rate employer tax deductions the preferences of Gen X and Millennial workers the increase in two-income families

the preferences of Gen X and Millennial workers the increase in two-income families

Select all that apply An effect of changing legislation on human resources professionals is that Blank______. Multiple select question. they must stay current with changes in the law they must update company HR policies and procedures to stay current with legal changes it reduces the cost of managing human resources they must automatically increase compensation for all employees

they must stay current with changes in the law they must update company HR policies and procedures to stay current with legal changes

Multiple Select Question Select all that apply What are two purposes of a union strike in a labor dispute? Multiple select question. to get more money on unemployment to enjoy some time off to stop or slow production to attract public attention to their cause

to stop or slow production to attract public attention to their cause

Multiple Select Question Select all that apply Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include: Multiple select question. training and development recruitment and selection determining organizational goals developing compensation systems

training and development recruitment and selection developing compensation systems

The NLRB is authorized to investigate and remedy ___________ ____________ practices.

unfair; union

An employee organization whose main goal is to represent its members in negotiations over job-related issues is a(n) Blank______. Multiple choice question. apprenticeship group mediator union arbitrator

union

Multiple Select Question Select all that apply What is included in the definition of sexual harassment? Multiple select question. unwelcome sexual advances that create a hostile work environment consensual dating between peers at work same-sex harassment requests for sexual favors that create a hostile work environment

unwelcome sexual advances that create a hostile work environment same-sex harassment requests for sexual favors that create a hostile work environment

Marketing is the activities, sets of institutions, and processes that add Blank______ for customers. Multiple choice question. high technology low prices value employment

value

According to McGregor, Theory X managers view employees as Blank______. Multiple choice question. wishing to avoid responsibility seeking responsibility viewing work as natural committed to work

wishing to avoid responsibility