Intro to Business unit 2

An airline with six sigma initiative would aim to have about how many lost bags out of 5 million handled

31,000

Dylan looks at a weekly sales report to find out how much each sales associate and each store sold, compared to sales goals. Doing this, Dylan is fulfilling the ________ function of management

controlling

On September 11, 2001 the American Express Corporation was forced to implement its

crisis plan

a job specification involves a

detailed list of the skills, education, and other credentials needed for a job

a job specification involves a

detailed list of the skills, education, and other credentials needed for the job

Equity theory states that

employees are motivated to work smart as long as they believe that they are treated fairly

an autocratic leadership style would be likely to result in

employees who act as followers

which of the following statements about work-life programs is false

they do not reflect the true diversity of employee lifestyles and family structures

which of the following is not one of the reasons that learning about motivation theories is important to managers?

to learn the one motivation strategy that is always the most effective

Corporate CEOs are in the ________ level of management and the ________ of management

top; general

according to the employment at will doctrine

workers may quit at any time for any reason

_____ plan are a list of what company has to do in the very short run to achieve its strategic goals

Operational

in deciding its strategic moves, procter & Gamble Corporation is most likely to consult

Sears, Roebuck & Company

job rotation increases motivation by

changing a workers assignment on a regular schedule

Which of the following is not part of the definition of leadership?

coercion and force

enterprise Rent-A-Car Corporation likes to hire

college students with average grades

which of the following is not true in Herzberg motivation- hygiene theory

Employee satisfaction and dissatisfaction are part of the same spectrum

list 7 of the motivational theories discussed in your text

Herzberg Motivation- Hygiene Ouchi's Theory Z Equity Theory Expectancy Theory Reinforcement Theory Maslow Hierarchy of Needs Taylors Scientific Management

Which of the following is not one of the four basic functions of management?

Meeting; 4 basic functions planning, organizing, controlling, directing

a manager with excellent human relations skills would almost definitely have

a high IQ

Job analysis consists of _____ and ______

a specification; a description

which of the following selection techniques would be least likely to be biased?

a structure interview

Rex is an accountant who works from 8 am until noon, and Saul works in that same position for the rest of the day, from 1 pm until 5 pm. This is known as

a work share program

executive order 11246 is an example of

an affirmative action regulation

management by objective is not

an approach that advocates the use of teams to meet corporate objectives

the final step in a labor contracts grievance procedure is usually

arbitration

a leadership who uses a top-down approach to management decision making is using the _______ leadership skills

autocratic

when a group of workers is interested in being represented by a union, the first step to ______

begin collective bargaining with the employer

which of the following is not usually one of the advantages of part time work?

benefits

in an MBO system, employees are asked to

focus on achieving company objectives

a company considering its first international expansion will likely be adding _______ to its current form of organization

geographical departmentalization

an example of knowledge or skill based pay is

getting paid more for earning a master's degree at a university

Job specialization tends to increase as an organization

grows

which of the following is not one of the groups protected by the Civil Rights Act of 1964?

homosexual

the Ritz Carlton Hotel chain is a good example of a ______ because authority has been spread throughout the organization

hotel chain with security problems

of all the resources commanded by a corporation, which is most likely to lead a long term competitive advantage

human capital

motivating employees is a high priority issue, especially in private firms for all the following reasons except

human capital, land, natural resources, and capital are all equally important

Zachary is the kind of person who makes friends easily, gets along well with others, is trusted, and communicates effectively, showing he has excellent

human relation skills

the Landrum- Griffin Act deals with

internal union affairs

Ouchi's Theory Z

is based on a comparison of Japanese and US management practices

the problem with comparaggio is that

it creates ethical problems

one problem with rewarding employees on the basis of seniority is

it takes away incentives for individual employee performance

the contingency approach to leadership has become more prevalent for all the following reasons except

management can use a "one size fits all" method

when an organization needs to have the same employees reporting to different supervisors for different projects, a _______ organizational structure is most appropriate

matrix

increased world trade has most directly led US companies to ______

more jobs to foreign countries

______ managers implement the decisions, policies, and strategies made by top managers

operations

An organization chart represents the

organization's chain of command

in participative management, workers ______. employee empowerment calls for workers to _____

provide input to decision makers; make decisions

_______ is the process of attracting qualified applicants, while _______ is the process of choosing the best applicant for a particular job

recruiting; selection

Succession planning is a special type of planning in which a company prepares for?

replacing a top executive

when manager delegate the ______ for achieving some result to a subordinate, it is very important that they delegate the ______, to ensure that the subordinates have the power to accomplish the result

responsibility; authority

in forced distribution employment evaluation process

some employees will receive poor performance rankings

which of the following statements is not true regarding Maslow's hierarchy of needs

some of the basic need are membership in social and professional clubs

which of the following statements is not true of Fredrick Taylor's scientific management theory

specialization of labor is important in scientific method

the doctrine of employment at will has been chipped away at primarily by

state courts

one problem with rewarding employees on the basis of seniority is

takes away incentives for individual employee performance

the skills needed to perform a specialized task are called

technical skills

an example of departmentalization by customer would be

the children's department of a clothing retail store

in defined contribution pension plans, investment decisions are generally made by

the employee

President Harry S Truman once expressed concern that his successor, Dwight D Einsenhower, would have a hard time with _____ because of Einsenhower military background

the matrix organizational structure of the presidency

one downside to the use of internal labor is _____

the necessity of filling the position vacated by the internal new hire