Intro to Operations Management: Quiz 8
The objective of ergonomics is to a) develop comfortable chairs for employees b) make jobs easier with less fatigue and stress c) make sure a job meets safety and health requirements d) all of the above
-make jobs easier with less fatigue and stress
Scientific management involves a) developing standard times for producing a unit b) the piece rate pay system c) division of labor d) all of the above
All of the above !
(T/F) Nowadays, all service jobs are compatible with telecommuting.
False
(T/F) Both hourly wages and piece-rate wages are tied to time.
False !
What company's adoption of scientific management was the catalyst for its subsequent widespread acceptance? a) General Motors b) Ford c) Kellogg d) General Mills
Ford !
(T/F) Task identification determines how to do each task and how all the jobs fit together to form a job.
True
(T/F) All of the Malcolm Baldridge Quality Award winners have a pervasive human resource focus.
True !
(T/F) Although three is no magical formula for successfully managing diversity, education, awareness, communication, fairness, and commitment are critical elements in the process.
True !
(T/F) Assembly line production, such as at Ford Motor Co., meshed with the principles of Scientific Management.
True !
(T/F) Diversity is an ever-increasing factor in human resource management as firms become more global.
True !
(T/F) Giving employees the authority to make decisions is known as empowerment.
True !
A 55 percent improvement rate signifies _____________. a) a learning curve of 45% b) a learning curve of 55% c) a learning curve of 35% d) none of the above
a learning curve of the 45% !
A nontraditional work location is often referred to as: a) alternative workplace b) Starbuck's Coffeehouse c) home d) flextime
alternative workplace !
Profit sharing plans a) provide frequent bonuses to employees b) focuses on measures directly linked to employee performance c) is a compensation plan in which all company employees typically participate d) emphasizes performance over the course of a year
emphasizes performance over the course of a year !
______________ is an incentive plan which joins employees in a common effort to achieve company goals, and who all share in the gain. a) profit sharing b) gainsharing c) paycheck d) stock options
gainsharing !
Assign each worker a complete unit of work that includes all the tasks necessary to complete a process with clearly identified start and end points so that the employee feels a sense of closure and achievement is called: a) vertical job enlargement b) vertical job enhancement c) horizontal job enlargement d) horizontal job enhancement
horizontal job enlargement !
Which of the following is not one of Frederick Herzberg's attributes of good job design? a) little or no repetitiveness b) employee control over their own job c) goals and achievement feedback d) use of skills
little or no repetitiveness
Which of the following is not identified as one of the advantages of Scientific Management by our authors? a) low costs b) minimal training c) high output d) maximum efficiency
maximum efficiency
The following is not a principle of job enrichment. a) vertical job enlargement b) pay based on productivity c) horizontal job enlargement d) additional authority and freedom for employees
pay based on productivity !
Employee compensation based on _____________ has the most negative effect on quality. a) hourly wage b) salary c) piece rate system d) profit sharing
piece rate system
Profit sharing sets aside a portion of ________ for employees at year's end. a) money b) assets c) profit d) benefits
profit !
Traditionally _______________ has been a measure of job efficiency. a) wage b) output c) time d) task
time
