Intro to Supply Chain - Practice Exam 3 Q's
The optimal capacity utilization for a service organization is 100%.
False
Which one of the following carrier types generally transports goods for the company that owns the carrier?
Private carrier
The three generic competitive service strategies are:?
1.) Cost Leadership 2.) Differentiation 3.) Focus
A country that imposes high tariffs encourages foreign-based companies to import goods.
False
Which of the following is NOT one of the four perspectives of the BSC framework?
Reliability
Which of the following are consistent with a decentralized warehousing system?
- Higher safety stocks required - Shorter lead times - Lower total operating costs -NOT lower transportation fees
Which of the following are tools of Six Sigma?
Are: - Flow Diagrams - Check Sheets - Cause & Effect Diagrams ARE NOT: - Hysterical Charts
When a number of interconnected companies and institutions from a particular field are located in a single geographic location, that location is referred to as?
Business Cluster
Which statistical tool of Six Sigma is used to determine the frequency of a specific problem?
Check Sheet
Which of the following would be considered a "quality-of-life" issue in making a global location decision?
Community Safety
The transfer of goods from an inbound carrier to an outbound carrier, without the goods being put away into storage is known as?
Cross docking
Amazon.com has decided to send customers of the Hunger Games books an e-mail with suggestions for books with similar themes and has also offered them a 20% discount if those suggested books were purchased. This type of marketing/promotion is an example of:?
Cross-Selling
Companies work very hard to reduce the number of their present customers which never return. This customer defection is often referred to as:?
Customer churn
When an organization attempts to offer the right products and services to customers at the right time through the offer of individual promotions tied to specific events, like birthdays and anniversaries, this is referred to as?
Event-based marketing
A small LTL shipment that originates on a truck in Los Angeles and is moved to Phoenix where it is unloaded and put onto another truck for final shipment to Denver would be considered an intermodal shipment since it utilizes more than one vehicle during shipment.
False
All supply chain risks can and should be mitigated.
False
An import can only occur inside the borders of your home country and an export can only occur outside the borders of your home country.
False
Balking occurs when customers decide to leave the queue after some length of waiting time in the queue.
False
Cloud computing is a term used to describe how a customer navigates a website.
False
LEAN and Six Sigma are essentially two terms that mean the same thing
False
Segmenting customers on the basis of things like products purchased, sales history, demographic information, and desired product features can dilute the results of a CRM program.
False
Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date.
False
The ability of the supply chain to withstand and recover from a disruption or incident is known as Supply Chain Risk Management.
False
The development of functional silos within an organization is considered a key component to achieving successful supply chain process integration.
False
The traditional Balanced Scorecard framework consists of four perspectives: financial perspective, human resources perspective, inventory perspective, and the logistics perspective.
False
Themed restaurants such as the ESPN zone (sports theme), Rainforest Cafe (jungle theme), and Chuck E. Cheese (kids theme) are all examples of Entertailment facilities.
False
Transportation regulation and deregulation both have their supporters. Proponents of regulation consider it to be good since it encourages competition and allows price negotiations.
False
Two models that utilize quantitative data, to help determine the attractiveness of one location versus another, are the Break Even Model and the Extrapolated Average Cost Model.
False
When web sites suggest other items for purchase based on already purchased items, this is an example of Clickstream selling.
False
If a company wanted to import materials duty-free, for use in the production of their end items, and then export them to other countries, they would most likely utilize?
Foreign Trade Zone
Which company originated the concept of Six Sigma?
Motorola
Which of the following strategic foreign facilities is set-up primarily to produce products at a low cost with minimal technical and managerial resources?
Offshore Factory
When utilizing performance standards, the difference between the standard and the actual performance is called:?
Performance Variance
Which quality guru (i.e., expert) is credited with the concept that "quality is free...defects are costly"?
Philip Crosby
You are a manager at Sunnydale Appliances. A customer who recently purchased a dishwasher contacts you with a problem and requests warranty information. This is an example of?
Post-transaction customer service
Creating a director of security position, hiring personnel with military and/or government experience, and performing a formal security risk assessment, would be classified as what type of security initiative:?
Proactive Initiatives
All of the following are included in the five dimensions of service quality EXCEPT:?
Reasonability
Which one of the following is NOT part of the Risk Management Process?
Risk Resiliency
Which of the following is a required element of an effective CRM initiative?
Segmenting customers
The number of customers per day an organization's service delivery systems are designed to serve within a certain time frame is referred to as?
Service Capacity
Which of the following is NOT one of the "Seven Tools of Quality Control"?
Small Batch Scheduling
Which of the following supply chain performance metrics measures the average percentage of orders that are filled by the requested delivery date?
Supply chain delivery performance
Which of the following items would be considered a facilitating product?
The tools used to fix your car at an auto shop
A right-to-work law allows employees to decide for themselves whether or not they want to join or financially support a union.
True
A service bundle includes the explicit service, the supporting facility, the facilitating goods, as well as the implicit services.
True
Because air transport is so expensive, the best cargo candidates for air shipment are products with a high cost to weight ratio.
True
FOB destination requires that the supplier legally retain ownership of the product being shipped until it reaches the destination; whereas with FOB origination the buyer takes ownership of the product immediately upon shipment.
True
Some of the ways customers evaluate the customer service capabilities of an organization are through their experiences with human response call centers, automated response call centers, and consumer web sites.
True
Supply Chain Security involves reducing BOTH the risk and the impact of intentionally created disruptions in supply chain operations.
True
The WTO is the only global international organization dealing with the rules of trade between nations.
True
The term "private warehouse" refers to warehouses that are owned by the company that also owns the goods being stored.
True
Through the use permission marketing programs, customers are allowed to select the type of communications companies can make with them, and even choose to be completely eliminated from both e-mail and traditional mailing lists.
True
Web-based balanced scorecard applications are sometimes referred to as dashboards.
True
When a customer take their automobile to a carwash, the carwash provides state utility to the vehicle.
True
When assessing the overall supply chain risk, it is critical to estimate the probability and the impact of each individual risk identified.
True
Which of the following would NOT be considered an acceptable option in managing capacity when demand exceeds available service capacity?
Utilizing fewer facilitating products
Which of the following modes of cargo transport can be characterized as being the most inexpensive and very slow, yet good for transporting very heavy goods over a long-distance?
Water carriers