IS 220 Chapter 1
101. When your purchases are swiped over the bar-code reader at the point-of-sale terminals at Wal-Mart, a _____ records the data. a) transaction processing system b) functional area information system c) dashboard d) enterprise resource planning system e) office automation system
A
11. A list of items, like activities and transactions that have been organized so that they have meaning and value is: a) information b) knowledge c) data d) records
A
90. IT personnel use _____ to produce _____. a) IT components, IT services b) computer-based information systems, IT architecture c) IT infrastructure, IT architecture d) IT infrastructure, IT platform e) IT components, IT architecture
A
99. Two information systems that support the entire organization are: a) enterprise resource planning systems, dashboards b) transaction processing systems, office automation systems c) enterprise resource planning systems, transaction processing systems d) expert systems, office automation systems e) expert systems, transaction processing systems
C
30. Based on the video, what is the biggest value of computer-based information systems in business? a) Reduced costs. b) Instant distribution channel. c) Increased revenue. d) Current information.
D
31. Information systems are important to a) Organizations. b) Society. c) People. d) All of these people find information systems useful.
D
32. What are some ways in which computer information systems can help reduce costs? a) Customer mailings. b) Letter writing. c) Administrative activities. d) All of these answers are correct.
D
5. Today's college students use information technology for: a) Communicating and collaborating with other people. b) Share pictures with friends and family. c) Applying for jobs. d) All of these.
D
65. Supply chains are composed of only physical product flows.
False
2. An information system is more concerned with the output of the system than with the tools used to create the system.
True
3. Career Opportunities are strong in IS and are projected to remain strong for the next 10 years.
True
34. Information technology refers to computer-based tools used to support the needs of an organization
True
35. IT is enabling more and more people to communicate, collaborate, and compete, thereby leveling the digital playing field.
True
36. You do not have to work in the IT department to benefit from learning about IT
True
37. An informed user of IT can enhance his or her organization's competitive position.
True
39. A systems analyst focuses on designing specifications for new technology.
True
4. Over the years, the MIS function has changed to a partnership between the MIS department and the end users?
True
40. An auditing manager focuses on the ethical and legal use of information systems.
True
43. In general, informed users tend to get more value from whatever technologies they use.
True
44. A combination of your high school grades, application essays, letters of recommendation, and Scholastic Aptitude Test (SAT) scores would be considered information.
True
45. A university registrar who uses her experience with university admissions along with your high school grades, application essays, letters of recommendation, and Scholastic Aptitude Test (SAT) scores, would be applying her knowledge in your application process.
True
46. A list of football scores with the names of the teams that played the games would be considered information.
True
48. A student's decision to drop one course and add another would be considered a transaction to the university's information system but not to its accounting system.
True
50. An organization's supply chain starts at the supplier and ends at the customer.
True
51. E-commerce systems are a type of inter-organizational information systems.
True
54. Information is data that have been organized to provide value.
True
55. Knowledge is data that have been organized to convey accumulated learning.
True
56. Digital dashboards are special information systems that that support all managers of the organization.
True
58. Information systems tend to follow the structure of organizations and they are based on the needs of employees.
True
59. Software is a set of programs that enable the hardware to process data.
True
6. Every employee should make a contribution toward managing the IS function.
True
60. Procedures are the set of instructions about how to use information systems to process information and generate desired output.
True
61. Enterprise resource planning systems tightly integrate the functional area information systems via a common database.
True
63. Transaction processing systems provide the input for the organization's databases.
True
64. An organization's supply chain describes the flow of materials, information, money, and services from raw material suppliers through factories and warehouses to the end customers.
True
66. If you order a computer from Dell, the process of approving your credit card is an information flow along Dell's supply chain.
True
67. Functional area information systems summarize data and prepare reports, and provide the major support for middle-level managers.
True
69. Dashboards provide rapid access to timely information and direct access to structured information in the form of reports.
True
70. Information technology makes managers more productive.
True
71. Information technology increases the number of employees who can report to a single manager.
True
73. End user computing is when employees directly use computers in their work.
True
8. In some organizations the MIS functional area is referred to as the information systems department, the information services department, or the information technology department.
True
9. Information technology (IT) relates to any computer-based tools that people use to work with information and to support the information and information-processing needs of an organization.
True
104. _____ attempt to duplicate the work of human experts by applying reasoning capabilities. a) Expert systems b) Dashboards c) Functional area information systems d) Decision support systems e) Business intelligence systems
A
105. An information system that analyzes credit card applications and suggests approval or denial is a(n): a) expert system b) dashboard c) functional area information system d) decision support system e) business intelligence system
A
17. How does IT impact organizations? a) It decreases the number of middle managers required. b) It increases the total amount of employees needed. c) It will not impact the manager's job. d) It increases the amount of clerical staff needed for data input
A
18. While information systems, such as transaction processing systems, generate more information for managers to process, other information systems, such as ___, help them analyze this information to make better-informed decisions. a) Business intelligence applications b) Desktop publication applications c) Office automation systems d) Electronic commerce systems
A
21. What does a systems analyst do? a) Interface between users and programmers. b) Coordinate all programming efforts. c) Writes computer code. d) Manages IS service.
A
27. What information system tracks the day-to-day activity of a company? a) Transaction processing. b) Management information. c) Decision support. d) Expert system.
A
88. _____ is/are the computer hardware, software, and communications technologies that are used by IT personnel to produce IT services. a) IT components b) IT services c) Information technology d) An information system e) A computer-based information system
A
108. Which of the following statements about your future role as a manager is false? a) The people I manage will likely be dispersed geographically. b) The size of my team will likely be smaller than teams of today. c) There will be less emphasis on office politics. d) Many of my decisions will be "real time". e) I will need IT tools to handle the data I utilize to make decisions.
B
111. In your new position, you are told that you will be working with a business analyst. What would you expect this work to entail? a) Review computer code b) Explain the business process c) Test programs d) Identify new technology that might benefit the organization e) Create Web sites and pages
B
12. A list of things or transactions that has been organized to have meaning and value and is then combined with a user's experience and accumulated learning is: a) information b) knowledge c) data d) records
B
24. What is true about the education of an IS manager? a) An undergraduate degree is necessary. b) Constant retraining is necessary. c) An advanced degree is necessary. d) A technical degree is necessary.
B
25. What department manages the financial needs of the company? a) Marketing. b) Accounting and Finance. c) Manufacturing. d) Human Resources.
B
29. Based on the video, which of the following would not be a benefit of a computer-based information system? a) Global customer access. b) Decreased revenue. c) Reduced costs. d) Instant information.
B
7. Which of the following represents a traditional function of the MIS department as opposed to a new, consultative function? a) Managing system integration including the Internet, intranets, and extranets. b) Managing systems development and systems project management. c) Managing outsourcing. d) Using business and technical knowledge to come up with innovative ideas about IT.
B
80. _____ is (are) data that have been organized to have meaning and value to a recipient. a) Insights b) Information c) Knowledge d) Experience e) Wisdom
B
81. The list of all your purchases from Amazon (books bought, price paid, dates) is defined as ___________. a) data b) information c) knowledge d) experience e) wisdom
B
84. You are registering for the next semester at your university. You take into account your major, the courses you need, the prerequisites for each course, the times you take each course, and the professors teaching each section, as well as your work schedule. You are using _____ to select your class schedule. a) information b) knowledge c) experience d) wisdom e) data
B
87. A(n) _____________ is a computer program designed to support a specific task or business process. a) Interface b) Application c) Functional area d) Network e) Database
B
89. An organization's _____ consists of the physical facilities, IT components, IT services, and IT management that will support the entire organization. a) information technology architecture b) information technology infrastructure c) information technology d) information system e) computer-based information system
B
91. The IT infrastructure is comprised of _______ and ________. a) IT components, IT personnel b) IT components, IT services c) IT services, IT personnel d) IT personnel, computer-based information systems e) Computer-based information systems, IT personnel
B
92. Which of the following statements is false? a) An application is a computer program designed to support a specific business process. b) Each functional area within an organization has only one application. c) A functional area information system is the same as a departmental information system. d) A functional area information system can obtain data from other functional area information systems. e) App, application, and application program all mean the same thing.
B
98. A set of programs that enable the hardware to process data is _____. a) hardware b) application c) a database d) a network e) procedures
B
19. IT impacts society in which of the following ways? a) Employees must all work at the same time, regardless of their location. b) All automated services still require people to oversee them at all times. c) Surgeons can perform surgery at a remote location using robotics. d) Most diagnosing of medical conditions is performed by robotic devices using expert systems.
C
28. What information system conducts a what-if scenario to help determine the best alternative? a) Transaction processing. b) Management information. c) Decision support. d) Expert system.
C
75. The title of the executive who is in charge of the people who design and build information systems, the people who use those systems, and the people responsible for managing those systems is the a) CEO b) CFO c) CIO d) CIS e) CIT
C
76. What does a systems analyst do? a) Manages an IS service b) Writes computer code. c) Interfaces between end users and programmers d) Forecasts technology trends e) Creates Web sites and pages
C
78. Which of the following is the correct hierarchy from the lowest level to the highest level? a) knowledge, information, data b) information, data, knowledge c) data, information, knowledge d) data, information, experience e) information, experience, wisdom
C
79. _____ conveys understanding, accumulated learning, and expertise as they apply to a current problem. a) Data b) Information c) Knowledge d) Experience e) Wisdom
C
82. If Amazon uses a list of all your purchases (books bought, price paid, dates) to recommend other books to you, then it is applying its _____. a) data b) information c) knowledge d) experience e) wisdom
C
85. A purchase of books in the college bookstore is ___________. The report at the end of the day showing sales totals for the day is ____________. a) information, knowledge b) information, data c) data, information d) data, database e) data item, business intelligence
C
93. Enterprise resource planning systems a) were designed to process transactions faster. b) evolved because newer technologies made older systems obsolete. c) use a common database for all functional areas. d) are utilized to conduct site analyses. e) All the above statements are true.
C
94. Knowledge workers a) handle day-to-day operations within an organization. b) make tactical decisions. c) advise middle managers d) make routine decisions. e) are generalists
C
95. Office automation systems a) support only the clerical staff. b) are comprised of software that is used to develop documents and spreadsheets c) include report generators. d) are a type of interorganizational system. e) are usually developed in-house.
C
96. ___________ include B2B and B2C. a) Enterprise resource planning systems b) Computer-based information systems c) Functional area information systems d) Interorganizational information systems
C
97. A collection of related files, tables, and so on that stores data and the associations among them is _____. a) hardware b) software c) a database d) a network e) procedures
C
106. Which of the following statements is false? a) IT ultimately decreases the number of managers and experts. b) IT makes managers more productive. c) IT increases the number of employees who can report to a single manager. d) IT reduces stress by giving managers more time to make decisions. e) IT decreases the number of promotional opportunities.
D
20. What is the benefit of being an informed IT user? a) You are in a position to recommend solutions. b) You can keep abreast with newer technology. c) You can be a more productive employee. d) All of the answers are correct.
D
22. Which of the following is a career opportunity in IT? a) Systems analyst. b) Web designer. c) Network security. d) All of these are opportunities in IT.
D
23. What makes managing information systems a difficult task? a) They have strategic value to the organization. b) The organization relies heavily on them. c) They are very expensive to buy or create. d) All of these are reasons IS management is difficult.
D
26. What department reviews the benefit packages for employees? a) Marketing. b) Accounting. c) Manufacturing. d) Human Resources.
D
77. Which of the following statements concerning the management of information resources is not true? a) They have an enormous strategic value within an organization and therefore are relied on. b) Information systems are expensive to acquire, operate, and maintain. c) Computers are decentralized throughout the organization, which makes it harder to manage. d) Managing mainframes has become more difficult. e) Managing information resources is divided between the MIS department and end users.
D
83. A listing of all courses offered at your university would be considered _____, whereas a listing of all courses required in your major would be considered _____. a) information, data b) knowledge, information c) information, knowledge d) data, information e) data, knowledge
D
74. Which of the following is not a benefit of being an informed user of IT? a) Understanding what is "behind" applications you use in your organization. b) Providing input to enhance your organization's applications c) Helping to select new applications d) Keeping abreast of new technologies e) Working in the IT side of the organization.
E
86. An organization's IT components include all of the following except: a) a network. b) programs c) procedures d) a database e) users
E
13. TPS stands for Transfer Processing Systems?
False
15. An organization can use only one type of information system throughout.
False
16. A Network is a connecting system that can only be wireless?
False
33. An information system collects, processes, stores, analyzes, and disseminates information for a specific purpose using a computer.
False
38. Managing the IS function within an organization is the exclusive responsibility of the IS department.
False
41. End-user computer refers to a group of end users working together to manage their interactions with a computer.
False
42. Information technology and information systems are the same thing.
False
47. Information technology deals with the planning, development, management, and use of management information tools to help people perform all the tasks related to information processing and management.
False
49. An ERP system is an inter-organizational information system.
False
52. An organization's IT platform consists of the IT components and IT services.
False
53. IT personnel use the IT infrastructure to develop information systems.
False
57. The two major determinants of information systems support are the functions that employees perform within organizations and the cost of the information systems.
False
62. Transaction processing systems tightly integrate the functional area information systems via a common database.
False
68. Lower level managers make tactical decisions, which generally deal with activities such as short-term planning, organizing, and control.
False
72. As computers gain in intelligence and capabilities, the competitive advantage of replacing people with machines is decreasing rapidly.
False
14. An App (Application) is a computer program designed to support a specific task?
True
10. An elementary description of things, events, activities, and transactions is: a) information b) knowledge c) data d) records
C
100. _____ systems are designed to correct a lack of communications among _____. a) Office automation systems, expert systems b) Transaction processing systems, functional area information systems c) Enterprise resource planning systems, functional area information systems d) Dashboards, office automation systems e) Functional area information systems, enterprise resource planning systems
C
102. Supply chain systems are which type of information system? a) departmental information systems b) enterprisewide information systems c) interorganizational information systems d) end-user computing systems e) individual information systems
C
103. Which information system is the most closely associated with the Internet? a) transaction processing systems b) functional area information systems c) electronic commerce systems d) office automation systems e) individual information systems
C
107. Which of the following statements about the potential impact of IT on non-managerial workers is true? a) IT will create more jobs than it eliminates. b) Employees will feel a higher degree of loyalty towards their company. c) IT could cause employees to experience a loss of identity. d) The flexibility of IT can minimize stress on the job.
C
109. Which of the following statements about IT's role in society is false? a) IT has created employee flexibility. b) Robots can do many routine tasks. c) Robots can handle unfamiliar situations. d) IT can be used to help doctors diagnose diseases. e) Telepresence robots can act as the eyes and ears of a business manager.
C
110. As a manager in your company, you expect to retrieve ______ from operational systems and present it as _________ to your boss, who will react based on his ____________. a) knowledge, information, data b) information, data, knowledge c) data, information, knowledge d) data, information, experience e) information, experience, wisdom
C
1. Warby Parker is successful because of its customized approach to selecting eyewear, using virtual technology to allow customers to see how they look in a particular pair of glasses.
True