IS3100 MID TERM

Five Steps in BPM

1. Examining the design of the process 2. Modeling the process 3. Running the process 4. Monitoring the process 5. Initiating process improvements

Breaking down a business process into its component activities so that employees can be come efficient experts at that activity is called ___.

Division of Labor - Business process

Which 2 of the following statements accurately reflect Frederick Taylor's foundational beliefs?

Helping workers become more productive leads to jobs for more workers. When the company is successful, its employees are successful.

What are two advantages that made mainframe-based POS stations among the first commercially available local area networks?

Ongoing backup of data generated by each POS station Communication between POS stations within a store

Decision making management information systems became necessary because ___

the amount of information available far exceeds any manager's ability to take advantage of this increased information.

What is conducted in the process design step of business process management?

Activities are examined and divided into their individual components.

What business management system seeks to streamline an organization's activities to prevent backlogs and inefficiencies?

Business Process Management (BPM)

Mapping and analyzing business processes allows managers to gain control over unwieldy and often chaotic processes, allowing them to focus on creating efficiencies. This is part of ___.

Business process management

Management information systems because they can be used to communicate, coordinate, and monitor business activities, can be indispensable when it comes to using ___.

Business processes

How did Henri Fayol factor the welfare of employees into his guiding principles of management?

By requiring managers to encourage people to take initiative By requiring managers to be fair and kind to employees By requiring clear lines of authority and communication By requiring that all employees be fairly compensated

All the steps required for the HR department to onboard a new employee would be referred to as a business ___.

Process

Adam Smith's Invisible Hand theory proposes that ______.

a free, unregulated market operates better than one in which the government controls the business activities of individuals and companies

A process comprises the entirety of what an organization accomplishes in order to deliver a product. A specific step in a business process is called a(n) ___.

activity

A business uses enterprise resource planning (ERP) systems to achieve ______.

an integrated MIS system that will strengthen its position in a competitive marketplace

The third step in business process management provides managers with real-time (executable) decision making as well as the ability to play the "what-if" game by changing input variables (abstract) decision making. This is called the process

execution

What is conducted in the process modeling step of business process management?

Analysts use flow-charts and other tools to depict workflow.

Managers are able to visualize the entire process and see how each activity interacts with other activities and the business process itself during business ___.

Process management development

In the fourth step of business process management, managers track the individual components of the process as well as the process as a whole so that the performance of the engine can be measured. This is called the process ------step.

monitoring

The fifth and final step in business process management has managers adapting the process to enhance process performance. This is called the process --------step.

optimization